When you go through the online process you answer a number of questions and take various photos, for example, the planned site for the charge point and your fuse box. We have a couple of fuseboxes and have been advised by our electrician that one of them is "used up". Podpoint's system allows you to upload images of both. Not being certain which one is the box they would need to use, I suggested the length of the cable from pod point to fuse box might be over 15m. Then there is the question of where the electricity connects with both water pipe and gas pipe. After I submitted my responses to all the questions with photos, I was asked to measure from the intended installation point to the fuse box as they would need to quote for extra cable. They also again asked for a photo of where the electrics are attached to gas. Firstly, being one of the few people with enough money to spend on an electric vehicle, I was a bit surprised how much I had to faff around taking photos and then trying to email videos that are just too big to send. Secondly, I don't have gas. I have a heat pump. Gas is dead to me. This is the thing that gets to me the most. The whole point of investing in this sort of tech is to stop using fossil fuels. And yet Podpoint insists on you taking a photo of an electric connection to a gas pipe I do not have. Thirdly, measuring to quote for a cable. No. You do that. You are my supplier. Come and measure it yourself. It was such a backward customer experience for me I just can't be bothered with PodPoint. First World problems - maybe. Third world customer service levels for what should be a premium product.