Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 870 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 12th May 2025

Stephen B

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

286

Anonymous

Anonymous // 01/01/2019

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“The bike quality is absolutely brilliant for the price. It rides like a dream and looks brilliant in the process. Customer service was very good, and they replied to all of my emails very quickly! Would definitely recommend.”

Helpful Report

Posted 4 years ago

“Good, but not great.... To begin this review I will mention I ordered my Bike on June 12th. I received the bike 28th Sept.... When I ordered the bike the website said the dispatch date would be the end of July. July came and went and no communication to say any different. It was not until I had got in touch that I finally received some communications to let me know they had been 'swamped' with orders. I appreciate that they had not anticipated the increase in orders since covid hit but given that I feel their response has been quite poor, I feel that they could have focused more on completing orders rather than misleading customers and continuing to receive orders that they would not be able to complete. Finally at the beginning of sept after lots of emails requesting an update I was finally given a more realistic dispatch date. It seems that Mango had started to receive their stock to make the bikes and where starting to get on track. Communication after this became a little more regular. The bike was dispatched on sept 25th (17 weeks after ordering). No tools where included in the box with the bike to attach wheel/pedals/seat/handlebars. I have tools so it was not an issue but Mango had said there would be so…… Apart from that the bike is great! Instructional video was very helpful, so far seems like a very sturdy build, very light, very fast So all in all I am happy despite the very lengthy waiting time. Also thought it might be worth mentioning that in one of the emails received from Mango they had mentioned some “extra freebies as a token of their appreciation for sticking with them”, which if that meant the small packet of Haribo sweets thrown in with all the accessories I had bought then…..thank you? (update) - I was then given a £30 discount on a £40 spend Overall I have been quite disappointed with the overall experience, because although the bike is very good, the lack of communication, time taken, and now money I have spent on public transport when I could have been using the bike to get to and from work/etc has not been the best. Having said that, the bike is excellent so take from that what you will. I'm sure that once they get orders under control Mango will be the cool bike company they aspire to be, but for the time being, they leave a little to be desired.”

Helpful Report

Posted 4 years ago

“A good quality bike and great value for money. I would have rated it 5 stars if the communication would have been better and if they had delivered my order on time. The order which was 2 fixie bikes took more than 4 months to be delivered!”

Helpful Report

Posted 4 years ago

“--Ratings-- Bike -- 4/5 Service -- 2/5 Overall -- 3/5 --Service-- I ordered my bike at the end of May 2020 and received it in mid-September. I expected a delay due to the Covid pandemic, but the Mango team did not communicate this well. I received several Estimated Dispatch dates until one was finally clarified for September. The bike still arived several days after its predicted delivery date. Communication was generally slow, although I understand the team were stretched. I ordered via the Cycle to Work scheme, and by the time the bike arrived I had already made four monthly payments towards its lease without riding it to work once. There has been a shortage of bike components recently, which I understand. However, I had to pay an additional £30 to upgrade my wheelset the the next model up in order to get the wheel colour I ordered. Also, The helmet colour I ordered in May was out of stock by September, so I had to settle for a different colour. Not the end of the world, but Mango advertise that accessories should be dispatched at point of order, not when your bike is dispatched. Also, given Mango is a brand that sells itself on its customisability this didn't sit well with me. --Bike-- The bike itself is well-constructed, looks very slick, and was easy to assemble. The stock griptake on the handlebars is quite thin, but that is a very very minor complaint. I had to file down a bit of metal on the left-side brake lever as it cut me quite badly on a ride—make sure to check yours! The one big issue with the bike—I paid £45 for the "puncture-resistant" GatorSkin tyres, yet I have had two rear-wheel punctures having taken the bike out less than 15 or so times. Unsure whether this is a manufacturing issue or just bad luck, but it's worth looking into others' experience with the tyres. --Overall-- I'm happy with the bike now that it's here. The process of ordering to receiving it was not smooth, but a certain allowance must be made for the pandemic, although communication from the team could be improved. I am disappointed about the tyre problem—to have to pay £45 for "puncture-resistant" tyres only to get two within a couple of weeks of receiving the bike leaves a bad taste in my mouth, especially after waiting so long! In summary—the bike is good, but enquire about the availability of what you want beforehand. It might be worth seeing what you can get locally if you need something quicker, and also you know you will get what you order.”

Helpful Report

Posted 4 years ago

“I'm disappointed to say I've had an awful experience with Mango Bikes. I ordered a bike for my girlfriend's birthday in May, when the website was saying it would take 2-4 weeks to deliver. We didn't hear anything until mid-July, when we were first told about the potential for delays. When we finally heard something, we were offered the chance to hand over even more money to buy a totally different bike (with a very different spec from what we had originally ordered), or to just continue to wait. I complained about the lack of communication and asked for a discount to compensate for the fact we had been charged immediately but still had no indication of when our order would arrive. I was told that as I had already been given an introductory discount (which was offered to all new customers before there was any indication there might be a delay), this would not be possible. I was, however, offered a bike light by way of apology. RRP £6. I responded that the offer was a little insulting and received no reply. From then on I only received mass mailouts from the company, including a generic apology that explained the situation due to Covid and promised "There will be some extra freebies for you as a token of our appreciation for sticking with us". There weren't. The bike finally arrived in September. There weren't any freebies, nor were there any of the tools that are supposed to be included to help you assemble the bike. I understand these are unprecedented times, so allowances have to be made, but communication costs nothing and Mango has handled everything extremely poorly.”

Helpful Report

Posted 4 years ago

“Unfortunately, having received an email that my order was dispatched on 14.9.20, I am yet to receive it, having emailed the company twice I am yet to get any response. Very disappointed with this poor customer service. I would not recommend buying from Mango Bikes.”

Helpful Report

Posted 4 years ago

“Love my bike, but it took an age to arrive (not Mango's fault in a pandemic, but communication could have been much, much better). Also, I didn't get any instructions on how to put my bike together, or any tools...... There's an 'instructional video' on the website but it's about as much help as a chocolate teaspoon. The actual bike is great though, no complaints there!”

Helpful Report

Posted 4 years ago

“We ordered the bike on around 26th June. Told to expect the bike towards the end of July. Received mid September. Communication about the back log was minimal. I missed the 5% promotion by not putting the code I was entitled to use into my order. When I asked if it could be applied retrospectively on two occasions the request was completely ignored. I also asked if all the accessories which were not just for this bike be shipped separately earlier as the bike was taking so long. Again, this request was not acknowledged or answered. The bike and the parts are all good quality. Perhaps it might be worth charging more and hiring someone to help take care of the logistics and customer service side of the business. 2 stars as the bike and equipment is great but everything else was poor and if you can't get that write then people will go elsewhere.”

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Posted 4 years ago

“Fantastico producto en relación calidad precio, pero PESIMo customer service. Me han entregado la bicicleta con 3 meses de retraso y lo peor sin contestar debidamente a mis mensajes, sino tener nunca una confirmación en firme del plazo de entrega”

Helpful Report

Posted 4 years ago

“Whilst communication has not always been the greatest (appreciate how busy everyone has been!) my order and any issues were sorted out well in the end and I am extremely pleased with my new bike.”

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Posted 4 years ago

“I bought the Beryl Burner rear light from Mango and it arrived quickly, at a decent price too.”

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Posted 4 years ago

“I’m glad i ordered with Mango. You can choose bike, choose a frame, choose a wheels, choose a saddle, choose a Foxy colour for almost every single thing, choose a pedals, handlebars, drivetrain... Their bikes are superb, well build and fun to ride. And if you turn it to Fixie it will pedal on its own :) Definitely it is worth the wait. Which wasn't so bad, now a day. Thank you Mangos”

Mango Bikes 5 star review on 21st September 2020

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Posted 4 years ago

“The communication was great! I always knew where the bike was in process. And the outcome, this bike is amazing, INSANE! My daughter is going to LOVE it!”

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Posted 4 years ago

“Initially worried based on feedback but I shouldn't have as the order process was simple and delivery was super quick from Ireland to watford, less than a week. Highly recommend oh and the helmets are perfect. Thanks”

Helpful Report

Posted 4 years ago

“An absolutely beautiful bike. Its just a shame that I had to wait 3 months from the date of order to receive it. Whilst waiting I received sarcastic, unamusing emails abt it's current build status...i.e 'If you could ride a bike without wheels you'd be good to go....' This was after waiting 2 months. Further excuses followed. When stating I'd waited a quarter of my Cyclescheme contract & made 3 payments on my order I was sent a £5 light, that doesn't work as compensation. People have commented on my bike, how amazing it looks etc, but when I tell them of the service I received they said they'd go elsewhere. Real shame. 'If your customer service was as good as your bikes you'd be onto a winner...' 5 star product. 0 star service.”

Helpful Report

Posted 4 years ago

“Decent bike once I received it. It took 15 weeks, which wouldn't have been a massive issue however updates were few and far between and any info I did get on an estimated build date was usually wrong. First claims that all they needed was the frame to finish my bike, then wheels, then an email to say they had my wheels, followed by one saying they in fact didn't and it'd be another 6 week wait unless I upgraded. The bike is decent enough and for the price it'd be an excellent buy if it wasn't for the poor comms. To be fair both Emily and Mike seemed lovely genuine people, the staff are owed an absolutely incredible staff party after all this. On a side note the update blogs were enfuriating. The language used was bizarre, hire a marketeer and fast!”

Helpful Report

Posted 4 years ago

“Love the bike, but the delivery and customer service experience was really unacceptable to be honest. The bike arrived 4 months late, with very little to no communication. I do get the guys at Mango are a small company with an overwhelmingly amount of orders, but even a reply to an email or a message would go a long way.”

Helpful Report

Posted 4 years ago

“The worst customer care I have ever experienced. My order went on for months and nothing ever got better. Communication was pretty much non existent. Promised timelines to get my bike constantly got longer. After waiting for months, I then got an email to tell me the parts for my bike were weeks away from even being in stock (first I’d heard anything like this). When I then asked to cancel my order, I was charged a ‘restocking fee’. Which is laughable given they have zero stock. Before you buy, read customers comments on their Instagram/Facebook/Twitter to get an idea of what I’m talking about. It’s a shame that poor leadership has led to this happening.”

Helpful Report

Posted 4 years ago

“I think the common theme here is the constant advertising of unrealistic likely delivery dates compared to actual delivery times experienced. I ordered beginning of June and received my bike at beginning of September. All the way through this process, Mango were still advertising lead times of 4-6 weeks. So they took the business decision to prioritise a full order book compared to a realistic delivery schedule. I understand it, and it "worked" - they got an order out of me where I would have gone elsewhere. But, do you want to do business with a company like this? I don't, but they got the last laugh as I am cycling around on a giant advert for them. No problems with the bike.”

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Posted 4 years ago

“Just got my knog lights. Great easy to use and lots of flashlight options. Nice colour options too!👍🏻”

Helpful Report

Posted 4 years ago

Mango Bikes is rated 4.0 based on 870 reviews