Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 870 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 12th May 2025

Stephen B

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

286

Anonymous

Anonymous // 01/01/2019

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“I had never ridden an elegant and manageable bike like the one you sent me 😊”

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Posted 4 years ago

“Although my bike is great, the communication from mango bikes was absolutely horrendous. I ordered my bike in June and by the first week of November it had not yet arrived. I then raised a dispute and claim on PayPal (as mango were gonna charge me £30 for restocking a bike they hadn’t delivered to me almost 5.5 months later!!) and then after raising it on PayPal to get my money back, suddenly my bike had been shipped!! Absolutely ridiculous. They also promised free bike lights etc as an apology and as you can imagine I didn’t get any lights or anything as an apology. I like the bike but it was definitely not worth all the time I spent trying to speak to mango to understand where my bike was and definitely wasn’t worth the stress of wondering if I spent almost £500 on a bike that would never arrive. The bike is nice but had I known the wait would’ve been so long I would’ve honestly avoided mango at all costs.”

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Posted 4 years ago

Hi Meghan Sorry your experience with us wasn't great. We make great bikes but realise dealing with us over the last few months has been frustrating. Our stock inflows are starting to look better, we've added more staff to the team and introduced new processes. Your bike was almost built and ready to ship when the case was raised. But glad you're now happy owner fo a Mango Bike. Happy cycling.

Posted 4 years ago

“Bike is good, but arrived 3 months late with poor communication and no compensation (except for a faulty bike light?) also not sold with a bell, which I thought was a legal requirement??? Wouldn't buy from mango again, which is a shame because I really like the bike.”

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Posted 4 years ago

“Stunning bike. A beauty to ride. Light, slick, comfortable.”

Mango Bikes 4 star review on 15th November 2020

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Posted 4 years ago

“Great bikes, patchy communication”

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Posted 4 years ago

“We were very happy with bike , lovely and easy to build . It did take much longer to come than expected but Mango kept us up to date and also said they would send some free gifts with the bike because of the wait .We were expecting some lights or other accessories however all we got was a mini pack of Harribo !!”

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Posted 4 years ago

“Ordered a bike in May on a 6-week construction time. Bike arrived in October. Happy that I received updates re: delays, however was reassured that there would be some form of gesture received for patience, which didn't happen. Bike is great, the promised however wasn't upheld”

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Posted 4 years ago

“Yeah, I'm sorry that Covid hit you and your supply chain, so hard, albeit providing a positive with increased demand, I expect. I have to say that while I could understand the delayed delivery (>2 months from order)I was disappointed with the absence of communication throughout - effectively until the near-delivery, where a new gearing was offered. Not much that could be said, but at least it would reassure customers that you were still working to overcome the challenges. The bike is great (so my son tells me) The delivery links were transparent and good.”

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Posted 4 years ago

“My Mango bike looks amazing and the build quality is 10/10.... Can’t complain about anything at all. Sure there are waiting times longer than expected but it’s 2020, the year the world fell apart... the team are clearly doing their best and working harder everyday to get the bikes out so hang in there if you are in the queue, it will be more than worth it. Top job Mango, couldn’t recommend enough...👍”

Mango Bikes 5 star review on 29th October 2020

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Posted 4 years ago

“I've had my bike for a few weeks now and I can't fault it so far. The quality of the bike is great, it's lovely to ride and it was really easy to put together. I live in a third floor flat and store it inside so it's really light to pop on my shoulder and carry upstairs. I'm 5 foot 2 so the smaller frame was definitely the right choice for me, With the seat at its lowest I'm on the tip of my toes. One for the shorties to keep in mind. It just took a wee bit of getting used to. I appreciate the challenge the company has had over the past few months with their supply chains and demand. They have acknowledged their communication wasn't great. I think being upfront about supply chains would have appeased a to of peoples frustrations and setting further out delivery dates/ or none at all would have been better. I think if they really take on board all of the learnings from the past few months and put more processes in place to manage it the business will be better off. I wouldn't let reviews from the past few months put you off if you really want a Mango bike but be open to the fact it might take a while to come as it doesn't seem like the demand for bikes is slowing.”

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Posted 4 years ago

“Absolutely terrible experience from start to finish. Ordered bike on 8th June and was advised it would be 4 weeks til it arrived. I understand there was a knock on effect due to the pandemic, but this was still their advice after months of lockdown. No communication in between ordering the bike and it being delivered, except on 2 occasions, where I was told if I paid extra for a different bike or paid extra for different wheels, it would arrive sooner. I decided the £400 I'd already handed over in the summer was my limit and just sat and waited. I was in two minds whether or not to just cancel the whole thing at this point. Then, it seemed like they'd actually hired someone capable of providing common sense and who could deliver some accurate information. He told me my delivery date would be 19th October. Happy days, at last. Then, without any prior warning, the courier company they hired -Fastway 🤣🤣, attempted to deliver the bike on 7th October, twice, in the one day apparently when I was in work. I then had to rearrange delivery myself, for 19th October, the original date I was told was confirmed. Then, maybe naively, I didn't realise I had to build the bloody thing myself. So, couldn't even get riding it until I got a professional to check it over to make sure it was safe to ride. Absolute joke of a company in my opinion. Be careful what you wish for.”

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Posted 4 years ago

Hi David Sorry you felt so let down - genuinely tried to get the bike to you as fast as we could but supply chains are in turmoil right now. We are getting 1 days notice in some cases that deliveries are delayed by 8+ weeks. Other times we get delivers which are short on items we weren't notified about. We use Fastway in NI for deliveries as they offer next day delivery. There will have been a dispatch note sent to the email on file which notified you of the bike leaving Mango Bikes HQ and tracking number. We thought delivering ahead of schedule would be good, apologies if this wasn't the case. Bikes are delivered 90% assembled as set out on website before purchase. We also advise anyone not sure of the final assembly to use a qualified mechanic. We're definitely not a joke company and tried our best to get your bike to you as quickly as possible. Hopefully now you've got it and can cycle you'll start to enjoy the Mango Bikes experience and realise it was worth the wait. Happy cycling

Posted 4 years ago

“Love my bike. Really well priced for what you get, and it’s amazing how much you can customise the colours and different frame/wheel/pedal options. Also assembling it wasn’t too hard and it’s given me more confidence in knowing how to fix my bike/how it all goes together which makes me feel more confident! Really lightweight, lovely design - easy to carry up stairs. Waited a while for it but can’t really fault Mango for that as there were probably delays in the supply chain. Mango were very communicative if these issues and delays and sorted me out with an upgraded frame to get me my bike quicker. Great work!!”

Mango Bikes 5 star review on 26th October 2020

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Posted 4 years ago

“The bike is good but the delay and the lack of clear information take the good out of it. Perhaps with the extra revenue you could employ a customer service person to keep on top of things. Seem like a good people but a bit loose with the specifics”

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Posted 4 years ago

“The worst experience I've had buying any product. In May 2020, I decided I wanted to buy a bike. There'd been a combination of supply and demand constraints across the whole industry, so at the time many bike shops were saying that their models wouldn't be in stock until some point between late July and early October. Mango, on the other hand, were estimating a time to delivery of 4-5 weeks, and confirmed that they were due to get additional stock at the end of June. This was the reason I chose to shop with Mango, making my order on 2 June - I wanted a nice bike before the summer was out, and Mango told me they would be able to supply that. Of course, this wasn't actually true. After a month and a half of silence, I got an update saying that my bike would be completed in 2/3 weeks (so early August). In early August, I got an update saying that the remaining components were on their way, so the bike would actually be assembled and dispatched by mid-August. The bike finally arrived on 15 September, without assembly tools or instructions. There was an instructional video on Mango's website which was unhelpful, but it seemed pretty obvious so the following day I put the bike together, did the recommended checks, and went for a brief ride. About 20 minutes into my ride, the pedal sheared off, making the bike entirely unusable. That evening I sent an email about this, and, to Mango's credit, Andrew replied pretty much immediately, pledging to get the assembly team to take a look at it the following day. After almost a month of chasing, on 12 October, another member of Mango staff got back to me and said that the reason the pedal had sheared off was that I hadn't screwed it all the way in (maybe I hadn't followed the non-existent instructions correctly). I immediately responded with photo evidence of the fact that I actually had screwed the pedal all the way in. There has still been no response. I feel bad leaving this review, because Mango is clearly a small company made up of nice people with a passion for bikes. However, after spending the best part of four months trying to get a bike out of them, I feel like I should warn other people who might be considering ordering from them. I'm also hoping that this will get me a response - Mango seems to be much more responsive to reviews than they do to customer emails. I chose Mango because I thought they'd be able to sort me out with a bike for the summer: in late October, all I have is a ~£500 collection of useless steel tubing.”

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Posted 4 years ago

“Delivery was quick and helped by clear picture on web I got what I needed”

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Posted 4 years ago

“I have a second hand mango bike,is amazing¡i will buy a new one as soon as posible¡”

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Posted 4 years ago

“Love my single speed mango bike,better late than never....fu£king COVID-19 🙄🤬🖕🏾 Nevertheless a happy mango punter😉”

Mango Bikes 5 star review on 22nd October 2020

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Posted 4 years ago

HI Jamaine Thanks for taking the time to review and really appreciate your patience with us. You could have been much harder on us! Lovely bike, happy cycling to you.

Posted 4 years ago

“Ordered riser bar and grips. Bit of a delay due stock but customer service and communication was great. Very happy with the product.”

Helpful Report

Posted 4 years ago

“Great bikes, & great value for money. When it arrives, everything is fine and in good order - no problem with the bikes at all! 5 stars for that. No stars for non-existent customer communication. The point Mango makes about the Corona pandemic messing up supply chains for all bike companies is true, but there are things they could have done.. 1.) Stop buying paid advertising on Google to promote sales of bikes you can't deliver 2.) Put a statement on your website homepage about supply chain issues and give an approximate and realistic delivery date (3 to 4 months seems about right from most people's comments on social media - mine took just over 3 months from order to delivery). Especially do this if you're still running paid advertising, to give people a chance to make a decision before they order. 3.) Send some emails every couple of weeks to keep people in the loop. If you're having trouble picking up the detail on every order, your emails can be generic, but they have to be honest. Most people will get it if you say "we're working through Corona supply chain issues/ we expect your bike to take around 3 months/ we're sorry we can't be more specific, but we'll stay in touch". Give people the option to cancel the order and get a refund when you do this. You'll lose some orders in the short term, but you'll limit a lot of damage to the brand. 4.) Don't argue with unreasonable people on social media. Most people are normal and understand real-world problems. If you're honest and straightforward about what you know and what you don't know most people can deal with that. If you get the odd nutter on social, leave it alone - the rest of your customers can recognize unreasonable comments when they see them. I get that you need to keep the business moving, and people need to get paid. But going dark on customer communication, and openly arguing with customers on social media, kills customer loyalty and scares people off. I ordered the bike for my daughter before she went off to uni. By the time it arrived, she'd moved to a new city. I tried to get you to change the shipping delivery address but couldn't get in touch, so I had to pay for a courier to ship it on. Despite all this I would buy from you again - your bikes are great and great value for the money! Hoping you'll get better at straightforward, honest customer communication next time. Good luck! x”

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Posted 4 years ago

“The single worst experience I've ever had as a customer. Ordered my bike on 1st July. There was no estimated dispatch date, so I sent as polite email asking. I got no answer, so tried phoning several times, but always went to a voicemail which promised to call back "as soon as we can". In the meantime, Mango Bikes were still sending me junk mail advertising their new bikes, and posting half-baked apologies on their social media, which mostly consisted of them blaming their suppliers and being defensive against trolls, rather than actually addressing customers patiently waiting for answers. All the reviews I read said the same thing: no one minds waiting, it's the complete lack of communication that is so infuriating! I finally got my bike over three months later, with no instructions and no bell. Once assembled, the single-speed is great. Ride is smooth as silk, and looks great. The cheap plastic bar end plugs broke after 2 weeks though and needed replacing. The quality of the bike feels somewhat irrelevant after the awful experience of actually getting it. Would love to focus on what a great bike I've now got and give a nice review, but it's completely overshadowed by what a terrible company Mango Bikes is. Would recommend to absolutely no one unfortunately.”

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Posted 4 years ago

Hi Jacques Appreciate you taking time to review. We genuinely not a "terrible company" despite how it seems. Bikes are in demand and Mango Bikes is in demand. Supply chains across the world are creaking right now. Part of the delayed responses was due to struggling to get the information ourselves on delivery dates and quantities. It was also due to resource and staff levels at Mango Bikes HQ. We've addressed both but it takes time to get new stock in and recruit and train new staff. And about the troll's message..............this is not aimed at you or anyone else who asked about where their order was or got frustrated with us; that is totally understandable. But posting staff members personal social media profiles, threatening to "pay us a visit" or "not stop until we go bust" - that is trolling. Understand it's taken longer to get your bike and we appreciate you sticking with us. Hopefully riding your fab new bike will bring a smile back. Happy Cycling Mango Bikes // Andrew

Posted 4 years ago

Mango Bikes is rated 4.0 based on 870 reviews