Good, but not great.... To begin this review I will mention I ordered my Bike on June 12th. I received the bike 28th Sept.... When I ordered the bike the website said the dispatch date would be the end of July. July came and went and no communication to say any different. It was not until I had got in touch that I finally received some communications to let me know they had been 'swamped' with orders. I appreciate that they had not anticipated the increase in orders since covid hit but given that I feel their response has been quite poor, I feel that they could have focused more on completing orders rather than misleading customers and continuing to receive orders that they would not be able to complete. Finally at the beginning of sept after lots of emails requesting an update I was finally given a more realistic dispatch date. It seems that Mango had started to receive their stock to make the bikes and where starting to get on track. Communication after this became a little more regular. The bike was dispatched on sept 25th (17 weeks after ordering). No tools where included in the box with the bike to attach wheel/pedals/seat/handlebars. I have tools so it was not an issue but Mango had said there would be so…… Apart from that the bike is great! Instructional video was very helpful, so far seems like a very sturdy build, very light, very fast So all in all I am happy despite the very lengthy waiting time. Also thought it might be worth mentioning that in one of the emails received from Mango they had mentioned some “extra freebies as a token of their appreciation for sticking with them”, which if that meant the small packet of Haribo sweets thrown in with all the accessories I had bought then…..thank you? (update) - I was then given a £30 discount on a £40 spend Overall I have been quite disappointed with the overall experience, because although the bike is very good, the lack of communication, time taken, and now money I have spent on public transport when I could have been using the bike to get to and from work/etc has not been the best. Having said that, the bike is excellent so take from that what you will. I'm sure that once they get orders under control Mango will be the cool bike company they aspire to be, but for the time being, they leave a little to be desired.