The worst customer care I have ever experienced. My order went on for months and nothing ever got better. Communication was pretty much non existent. Promised timelines to get my bike constantly got longer. After waiting for months, I then got an email to tell me the parts for my bike were weeks away from even being in stock (first I’d heard anything like this). When I then asked to cancel my order, I was charged a ‘restocking fee’. Which is laughable given they have zero stock. Before you buy, read customers comments on their Instagram/Facebook/Twitter to get an idea of what I’m talking about. It’s a shame that poor leadership has led to this happening.