Mango Bikes Reviews

Name: Mango Bikes
Address: Hollybank Business Park, Hollybank Road, Parkgate, Antrim
Rating: 4.04

4.0 Rating 825 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 825 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Hollybank Business Park,
Hollybank Road,
Parkgate
Antrim
B39 0DL

Mango Bikes 5 star review on 26th June 2023

278

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Difficult to navigate the website,pop ups getting in the way,promised discount,didn’t get the option,postage expensive,still waited 5 days for delivery”

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Posted 8 months ago

“Mein Vorderrad hat leider eine große 8 und bis jetzt warte ich auf Rückmeldung zur Reklamation...”

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Posted 8 months ago

“Bought Norfee bar bag - mainly because it is supposed to be waterproof. It definitely is not waterproof. Everything inside gets damp in the rain, and water pools at the bottom of the bag so nothing dries out. Emailed Mango twice, no reply. Very disappointing for a company who seem so customer focused.”

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Posted 11 months ago

“Great bikes Poor customer services Ignore your emails No updates on bike Should of read other reviews before buying”

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Posted 1 year ago

“The 2 stars is mostly for the service I received. Didn't have a my communication that they were awaiting on a part, it only was known after I called them weeks after the order! As a small business I appreciate the minimal resources but communication is key. I didn't care if it was going to take 2 months to be delivered, but I would of liked to know. The bike was a gift for my partner and she is happy with it, the ironic thing is the only negative on the bike is the scratches on the front wheel, which was the part they were waiting stock of! Overall good bike, poor service.”

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Posted 1 year ago

“Bike took over a month to arrive due to missing a mechanical piece for the front wheel, after a month it was just shipped to me without that piece, had to go to my local bike shop to be able to use the bike no word from mango, genuinely was terrible service, the bike itself is beautiful but shame about the experience of getting it”

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Posted 1 year ago

“Easy to deal with and quick, but didn’t get the order correct first time, hence the low score”

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Posted 1 year ago

“Bike received with missing parts and damaged paintwork. After chasing multiple times and a couple of weeks with no answer I finally received a response which was that I would be sent some paint to do it myself - not exactly what I paid for.”

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Posted 2 years ago

“I ordered a seat post and as I’d not received confirmation thought I hadn’t. I ordered one then two turned up. I have requested to return them and there had been no response. Communications are poor but I continually get newsletter junk mail.”

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Posted 2 years ago

“I purchased some mag wheels 29 in. thinking they were for a bmx bike. Now I am stuck with them. Shipping cost to return costs the same as the rims. So I am not pleased.”

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Posted 2 years ago

“One of the pedals came off after a few rides because the threads wore out on the crank. I tried to replace the crank but the ones sold on the website are a different size to the one fitted on my bike. Then the crankset couldn’t be taken out because the threads wore out on the inside as well, so they had to be cut out with an angle grinder and replaced. Overall I had to pay £160 to sort this out on top of the price of the bike, which was delayed by months anyway. It’s a beautiful looking bike and nice to ride but the overall experience has been a huge disappointment.”

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Posted 3 years ago

“Although the bike is wonderful, Mango Bikes should reconsider the support given to its customer when orders get delayed. In my case, i ordered the bicycle in August, I had no response from Mango Bikes for 4 months in relation to progress of the order. Mango bikes were not able to response to my inquiries. I finally received the bicycle 2 months later (i.e 6 months since my order) due to a shortage in certain pieces from its suppliers. I would appreciate better communication and proposals/alternatives to sort out the issue. At the end i was happy to pay for an upgrade of the problematic piece to replace it for one in stock. It would have been more rewarding to both (Mango Bikes and myself) if i were given such an option months before. I would have been a happy customer, you would have bragged about such amazing customer experience. Unfortunately, that was not the case. I would advise Mango Bikes to focus on the customer perception, the quality of the bikes is good enough but the customer journey includes the complete purchasing cycle. All the best!”

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Posted 3 years ago

Hi Miguel You're totally correct in your feedback and we've also worked hard to improve on this. In fact you can see these improvements during the time of your order. Order placed end of August and there was a delay getting voucher processed. There were a few emails unresponded to. Additional staff recruited to the customer service team in September and there were then a total of 8 emails with updates and notifications between then and bike dispatch start of February. Your bike looks great, we hope you enjoy it and feel good about Mango Bikes again.

Posted 3 years ago

“I really like my bike. It's incredibly beautiful and easy to ride. But it feels like Mango is a victim of their own success. My bike arrived with the wrong handle bars, only 2/6 legal requirements that a bike needs to have (no wheel reflectors, front or back reflectors, or bell) and no instructions for assembly (and the videos are basically an unboxing where the woman keeps referring to the instructions I didn't have). On contacting mango, they were responsive, and said that due to global delays they were out of stock and would ship them when they had them, but this isn't an appropriate solution. If they'd communicated with me first I would have told them I would have preferred to wait for the correct handlebars and the safety requirements to be in place. I wasn't even told that I would be having my bike shipped with different handlebars than I requested, leaving me confused as to what I'd ordered and second-guessing myself. Mango has offered to reimburse the cost of the reflectors being added on, but I also had to pay to get the bike checked over at a shop because I wasn't confident it was roadworthy due to the lack of instructions. As I said, I do really like the bike and it rides really well, I just hope that mango sorts this all out because it's really unacceptable.”

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Posted 3 years ago

“I'm mostly happy with the bicycle, it looks and rides great; the only thing wrong is the paint is already coming off of the rear wheel after only a few months. But I was unhappy with the service, my bike arrived 4 months after I placed the order, which with the current situation I would have been fine with, accept I had to consistently email the team there to ask where my bike was, they never told me when something was delayed, and sometimes they didn't respond and I would have to email multiple times. Then when the bike arrived it was missing and part, which they sent out to me later, and one of the parts was loose and couldn't be tightened with the tools provided.”

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Posted 3 years ago

“As you mentioned, your service sucked, your updates were irregular and inaccurate. I didn't mind too much, it's been a hard year and you're trying to do your best. What was worse was that you subscribed me to your mailing list without my consent (and sent really annoying emails telling me to buy new bikes and bigging yourself up when mine hadn't arrived) and what was inexcusable was emailing me to tell me to talk to cycle scheme and re-issue a voucher (under the new rules) so that you made more money - without making clear that it was optional, unnecessary, caused extra work for cycle scheme and for me, and the request was only possible because you were already 2-3 months behind schedule delivering my bike. I'd already been paying off the bike for months on my pay check and wasn't going to risk losing that money. That email really took the biscuit and was dreadful customer service. The bike itself is nice though, thanks! I'm glad you're appointed a new customer manager, and you're looking for feedback that's a good first step. Good luck with improving things in the future, and who's to say, if you listen to feedback, and promise to "out of stock" your website when you're facing stock issues, and treat your customers better, I might even recommend you (with caveats) in the future. All the best, David (PS Your "How quick did the company reply to your queries?" question on this survey doesn't have an option for anything between 12 hours and 1 week)”

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Posted 3 years ago

Hi David Appreciate you taking time to write a thorough review. We added staff, new processes and updated systems to improve. It's been a tough year of learning but we're getting better. Happy cycling

Posted 3 years ago

“Once arrived the bike is fine, however, the delivery time was months longer than originally estimated and all subsequent revisions proved untrue . Difficult circumstances but hugely frustrating.”

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Posted 3 years ago

“Ordered a single speed on 8 June, delivered on 30 November. Just under 6 months. Bike was delivered damaged, and had e-mail ping pong to eventually get a replacement part sent, which I needed fitting at my own expense. Communication throughout the process was very poor, and my estimated dispatch date kept getting moved. Even when pushed for an estimate, this final date moved by over a month. If I'd known it would have taken just shy of 6 months I would never had ordered from Mango Bikes. It's a great bike to ride, but I missed the summer, and autumn to ride it. Original date on order was mid-July, so I had planned a summer of riding. On social media there is a lot of disgruntled people, with a grumble of the £30 restocking fee. I feel if i had cancelled early in my wait, I would have been asked to pay this fee. Hindsight says the bike wasn't anywhere near being assembled. I appreciate the demand for bikes, but nearly 6 months is a joke.”

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Posted 3 years ago

“Exceptionally bad customer service, zero communication about delays and changes over the course of 5 months. I had to contact them 4 times to find out information regarding my order. I haven’t been able to use my bike so I cannot comment on that yet. I am unimpressed with their company and comms to say the least.”

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Posted 3 years ago

Hi Kirsty Sorry about the delays and slow updates. We've added new staff to the Customer Service team so updates and response times are much better and faster now. Our supply chain suffered severe delays over the last 6 months but is now starting to recover and inflows are beginning to improve. Hopefully you can get out on your bike soon and see it was worth the wait. Apologies again for the delay. Happy cycling.

Posted 3 years ago

“So, asked to write a review before my bike hasn’t arrived doesn’t sound like a smart plan. Estimated date is next week but who knows, it’s been pushed back a month already. Supplier issues and Covid given as the reasons.”

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Posted 3 years ago

“I ordered my bike at the beginning of June and received it in November even tho I was told it’s only gona be a month or two. Bike itself is great, I can’t complain. But lack of communication from you guys was just terrible. I do understand all the issues you had because of the covid situation. But after paying 500£ I do expect some kind of update every now and then. And I had nothing. No message, email or a phone call. You need to work on your customer service. Big time. Like I said - I do like the bike but I wouldn’t recommend your company to anyone. The wait was too long and I felt completely abandoned by you even tho I paid in advance.”

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Posted 3 years ago

Hi Kate Agree with all you said and we've recruited extra staff for Customer Service and Operations teams. Lead times are now improving for bike builds and response times to queries down to less than 48h. Sorry we didn't do this for you. Happy cycling.

Posted 3 years ago

Mango Bikes is rated 4.0 based on 825 reviews