Great bikes, & great value for money. When it arrives, everything is fine and in good order - no problem with the bikes at all! 5 stars for that. No stars for non-existent customer communication. The point Mango makes about the Corona pandemic messing up supply chains for all bike companies is true, but there are things they could have done.. 1.) Stop buying paid advertising on Google to promote sales of bikes you can't deliver 2.) Put a statement on your website homepage about supply chain issues and give an approximate and realistic delivery date (3 to 4 months seems about right from most people's comments on social media - mine took just over 3 months from order to delivery). Especially do this if you're still running paid advertising, to give people a chance to make a decision before they order. 3.) Send some emails every couple of weeks to keep people in the loop. If you're having trouble picking up the detail on every order, your emails can be generic, but they have to be honest. Most people will get it if you say "we're working through Corona supply chain issues/ we expect your bike to take around 3 months/ we're sorry we can't be more specific, but we'll stay in touch". Give people the option to cancel the order and get a refund when you do this. You'll lose some orders in the short term, but you'll limit a lot of damage to the brand. 4.) Don't argue with unreasonable people on social media. Most people are normal and understand real-world problems. If you're honest and straightforward about what you know and what you don't know most people can deal with that. If you get the odd nutter on social, leave it alone - the rest of your customers can recognize unreasonable comments when they see them. I get that you need to keep the business moving, and people need to get paid. But going dark on customer communication, and openly arguing with customers on social media, kills customer loyalty and scares people off. I ordered the bike for my daughter before she went off to uni. By the time it arrived, she'd moved to a new city. I tried to get you to change the shipping delivery address but couldn't get in touch, so I had to pay for a courier to ship it on. Despite all this I would buy from you again - your bikes are great and great value for the money! Hoping you'll get better at straightforward, honest customer communication next time. Good luck! x