Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 870 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 870 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 12th May 2025

Stephen B

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

286

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and rapid delivery. Only thing i can't comment on is the returns procedure (never needed to use).”

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Posted 4 years ago

“Good fast trade”

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Posted 4 years ago

“Ordered a single speed on 8 June, delivered on 30 November. Just under 6 months. Bike was delivered damaged, and had e-mail ping pong to eventually get a replacement part sent, which I needed fitting at my own expense. Communication throughout the process was very poor, and my estimated dispatch date kept getting moved. Even when pushed for an estimate, this final date moved by over a month. If I'd known it would have taken just shy of 6 months I would never had ordered from Mango Bikes. It's a great bike to ride, but I missed the summer, and autumn to ride it. Original date on order was mid-July, so I had planned a summer of riding. On social media there is a lot of disgruntled people, with a grumble of the £30 restocking fee. I feel if i had cancelled early in my wait, I would have been asked to pay this fee. Hindsight says the bike wasn't anywhere near being assembled. I appreciate the demand for bikes, but nearly 6 months is a joke.”

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Posted 4 years ago

“The side pannier I ordered arrived promptly and as described. It was a gift for my daughter who cycles to work. It clips on and off easily and she is delighted with it.”

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Posted 4 years ago

“Appalling service. Ordered my bike in August and still have no idea when it will be arriving. Specifically asked prior to ordering how long would take and told realistically 6 weeks. Then got pushed back a month, then another month, now don't even have an estimated date. Communication has been abysmal. Of the minimal communication I have received got told beginning of November that it was nearly ready and now told this email was sent 'in error'. Emailed again recently to try and get an update and got no response. Phoned and told still awaiting on parts but admitted have 'no idea' when they will arrive. Have continued to advertise 6 week order to delivery times on their website throughout.”

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Posted 4 years ago

“Great service, quick delivery and product was as described. Found their website very user friendly and their products spanned a wide range of requirements. Will definitely use them again.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“This is a 3.5 star review with communication the only reason for docking stars. The pandemic has been good for the bike industry because everyone wants one but bad because supply is down, hence all those bikes being stolen from sheds and elsewhere. I knew this when I ordered a handlebar and tape to replace the original on a 8 year old single speed but I was surprised to see the status of my order as "added to the build list": why I don't know, they're components, but suck it up, this could be a long wait. A couple of weeks later the bar and tape arrived: whoop, whoop !!! A couple of weeks after that an e-mail told me my items had been dispatched and were on the way. Operator error, computer glitches, software over-whelmed? We have two Mangos in the family and they have taken our two key workers to hospital and school all the way through Lockdown 1 and 2 without missing a beat so I'm not critical of the product [we're thinking of adding a 3rd, maybe the OG1x 10 speed] I got my bar and tape at a good price in good time so I'm happy but maybe a tweak to the the customer facing bit?”

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Posted 4 years ago

“hi i recently ordered a pair of handlebars from mango bikes the bars were exactly as described and great quality they were also dispatched very quickly and very securely mant thanks”

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Posted 4 years ago

“I absolutely love my Mango bike, it's light, speedy, and great value for money! It also looks super cool and I get lots of compliments. Mango are always fast to respond and deal with any questions. My bike (classic single speed) is also really easy to maintain, which is a plus as I am busy and there is lots of demand on bike repair shops at the moment!”

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Posted 4 years ago

“the bike is great however the process in which to get the bike was the worst Inwould not recommend anyone purchase only because I wouldn't want them to have the same experience I had waiting 6 months for a purchase ! absolutely unacceptable pandemic or not ! as a company their should have been a contingency plan out in place for the overwhelming amount of orders that came in ! honestly i'm just glad to have my bike finally which I orders back in June and just received in November !? I would not consider any further purchases from Mango again ! I wish you the best ! I was also told their would be extra perks added for the convenance but there was nothing !”

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Posted 4 years ago

“This is my first single speed so I cant compare it to another. But overall I am very happy with it. The build quality is excellent and it was pretty easy to assemble. Some of the components are a bit on the cheap side, I will be replacing the brakes soon but I'm ok with that as it keeps the initial price down. It took 2 months to arrive but it was well worth the wait. I love my Mango, I'm so happy with it.”

Mango Bikes 5 star review on 29th November 2020

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Posted 4 years ago

“I adore my bike very much, it looks amazing and the service in terms of correspondence was ideal. I do deliveroo and im out on the bike 4 to 6 hours 6 days a week, and am delighted to have something im so proud of riding around. Super lightweight as well! Can't compliment the personal feel of the service enough, all for a ridiculously reasonable price. I have been greatly enjoying the faces people make when they ask how much. Do yourself a favour and go with these fine folks.”

Mango Bikes 5 star review on 26th November 2020

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Posted 4 years ago

“Exceptionally bad customer service, zero communication about delays and changes over the course of 5 months. I had to contact them 4 times to find out information regarding my order. I haven’t been able to use my bike so I cannot comment on that yet. I am unimpressed with their company and comms to say the least.”

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Posted 4 years ago

Hi Kirsty Sorry about the delays and slow updates. We've added new staff to the Customer Service team so updates and response times are much better and faster now. Our supply chain suffered severe delays over the last 6 months but is now starting to recover and inflows are beginning to improve. Hopefully you can get out on your bike soon and see it was worth the wait. Apologies again for the delay. Happy cycling.

Posted 4 years ago

“So, asked to write a review before my bike hasn’t arrived doesn’t sound like a smart plan. Estimated date is next week but who knows, it’s been pushed back a month already. Supplier issues and Covid given as the reasons.”

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Posted 4 years ago

“I ordered some things for my son for his bike they came early and were what I expected would order from you again”

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Posted 4 years ago

“Great products at an even better price. Super speedy delivery and friendly service”

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Posted 4 years ago

“Throwing good money after bad: Misleading lead times led be to buy from Mango, now the bike has arrived several months later but has almost immediately broken. I've just e-mailed customer services who recommended spending more money on parts even though I've barely used the bike.”

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Posted 4 years ago

“The bike arrived and is great as expected. Easy to assemble, the communication was pretty appalling but it sounds like you guys are aware of that and I hope it is being fixed. But otherwise can't complain and I hope it lasts as long as my last one from you guys!”

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Posted 4 years ago

“I ordered my bike at the beginning of June and received it in November even tho I was told it’s only gona be a month or two. Bike itself is great, I can’t complain. But lack of communication from you guys was just terrible. I do understand all the issues you had because of the covid situation. But after paying 500£ I do expect some kind of update every now and then. And I had nothing. No message, email or a phone call. You need to work on your customer service. Big time. Like I said - I do like the bike but I wouldn’t recommend your company to anyone. The wait was too long and I felt completely abandoned by you even tho I paid in advance.”

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Posted 4 years ago

Hi Kate Agree with all you said and we've recruited extra staff for Customer Service and Operations teams. Lead times are now improving for bike builds and response times to queries down to less than 48h. Sorry we didn't do this for you. Happy cycling.

Posted 4 years ago

Mango Bikes is rated 4.0 based on 870 reviews