Mango Bikes Reviews

Name: Mango Bikes
Address: Fife Food & Business Centre,, Unit 29 Faraday Rd, Glenrothes, Fife
Rating: 4.03

4.0 Rating 861 Reviews

74 %

of reviewers recommend Mango Bikes

4.0

Based on 861 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 64%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Mango Bikes:

Award-winning and affordable lifestyle, commuter, urban and road bikes, hand built in the UK.

Visit Website

Phone:

02828 163030

Email:

sales@mangobikes.com

Location:

Fife Food & Business Centre,,
Unit 29 Faraday Rd,
Glenrothes
Fife
KY6 2RU

Mango Bikes 5 star review on 3rd December 2024

André M

Mango Bikes 5 star review on 20th August 2024

Shareen E

Mango Bikes 1 star review on 30th June 2024

Roy C

285

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I absolutely love my Mango bike, it's light, speedy, and great value for money! It also looks super cool and I get lots of compliments. Mango are always fast to respond and deal with any questions. My bike (classic single speed) is also really easy to maintain, which is a plus as I am busy and there is lots of demand on bike repair shops at the moment!”

Helpful Report

Posted 4 years ago

“the bike is great however the process in which to get the bike was the worst Inwould not recommend anyone purchase only because I wouldn't want them to have the same experience I had waiting 6 months for a purchase ! absolutely unacceptable pandemic or not ! as a company their should have been a contingency plan out in place for the overwhelming amount of orders that came in ! honestly i'm just glad to have my bike finally which I orders back in June and just received in November !? I would not consider any further purchases from Mango again ! I wish you the best ! I was also told their would be extra perks added for the convenance but there was nothing !”

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Posted 4 years ago

“This is my first single speed so I cant compare it to another. But overall I am very happy with it. The build quality is excellent and it was pretty easy to assemble. Some of the components are a bit on the cheap side, I will be replacing the brakes soon but I'm ok with that as it keeps the initial price down. It took 2 months to arrive but it was well worth the wait. I love my Mango, I'm so happy with it.”

Mango Bikes 5 star review on 29th November 2020

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Posted 4 years ago

“I adore my bike very much, it looks amazing and the service in terms of correspondence was ideal. I do deliveroo and im out on the bike 4 to 6 hours 6 days a week, and am delighted to have something im so proud of riding around. Super lightweight as well! Can't compliment the personal feel of the service enough, all for a ridiculously reasonable price. I have been greatly enjoying the faces people make when they ask how much. Do yourself a favour and go with these fine folks.”

Mango Bikes 5 star review on 26th November 2020

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Posted 4 years ago

“Exceptionally bad customer service, zero communication about delays and changes over the course of 5 months. I had to contact them 4 times to find out information regarding my order. I haven’t been able to use my bike so I cannot comment on that yet. I am unimpressed with their company and comms to say the least.”

Helpful Report

Posted 4 years ago

Hi Kirsty Sorry about the delays and slow updates. We've added new staff to the Customer Service team so updates and response times are much better and faster now. Our supply chain suffered severe delays over the last 6 months but is now starting to recover and inflows are beginning to improve. Hopefully you can get out on your bike soon and see it was worth the wait. Apologies again for the delay. Happy cycling.

Posted 4 years ago

“So, asked to write a review before my bike hasn’t arrived doesn’t sound like a smart plan. Estimated date is next week but who knows, it’s been pushed back a month already. Supplier issues and Covid given as the reasons.”

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Posted 4 years ago

“I ordered some things for my son for his bike they came early and were what I expected would order from you again”

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Posted 4 years ago

“Great products at an even better price. Super speedy delivery and friendly service”

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Posted 4 years ago

“Throwing good money after bad: Misleading lead times led be to buy from Mango, now the bike has arrived several months later but has almost immediately broken. I've just e-mailed customer services who recommended spending more money on parts even though I've barely used the bike.”

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Posted 4 years ago

“The bike arrived and is great as expected. Easy to assemble, the communication was pretty appalling but it sounds like you guys are aware of that and I hope it is being fixed. But otherwise can't complain and I hope it lasts as long as my last one from you guys!”

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Posted 4 years ago

“I ordered my bike at the beginning of June and received it in November even tho I was told it’s only gona be a month or two. Bike itself is great, I can’t complain. But lack of communication from you guys was just terrible. I do understand all the issues you had because of the covid situation. But after paying 500£ I do expect some kind of update every now and then. And I had nothing. No message, email or a phone call. You need to work on your customer service. Big time. Like I said - I do like the bike but I wouldn’t recommend your company to anyone. The wait was too long and I felt completely abandoned by you even tho I paid in advance.”

Helpful Report

Posted 4 years ago

Hi Kate Agree with all you said and we've recruited extra staff for Customer Service and Operations teams. Lead times are now improving for bike builds and response times to queries down to less than 48h. Sorry we didn't do this for you. Happy cycling.

Posted 4 years ago

“I had never ridden an elegant and manageable bike like the one you sent me 😊”

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Posted 4 years ago

“Although my bike is great, the communication from mango bikes was absolutely horrendous. I ordered my bike in June and by the first week of November it had not yet arrived. I then raised a dispute and claim on PayPal (as mango were gonna charge me £30 for restocking a bike they hadn’t delivered to me almost 5.5 months later!!) and then after raising it on PayPal to get my money back, suddenly my bike had been shipped!! Absolutely ridiculous. They also promised free bike lights etc as an apology and as you can imagine I didn’t get any lights or anything as an apology. I like the bike but it was definitely not worth all the time I spent trying to speak to mango to understand where my bike was and definitely wasn’t worth the stress of wondering if I spent almost £500 on a bike that would never arrive. The bike is nice but had I known the wait would’ve been so long I would’ve honestly avoided mango at all costs.”

Helpful Report

Posted 4 years ago

Hi Meghan Sorry your experience with us wasn't great. We make great bikes but realise dealing with us over the last few months has been frustrating. Our stock inflows are starting to look better, we've added more staff to the team and introduced new processes. Your bike was almost built and ready to ship when the case was raised. But glad you're now happy owner fo a Mango Bike. Happy cycling.

Posted 4 years ago

“Bike is good, but arrived 3 months late with poor communication and no compensation (except for a faulty bike light?) also not sold with a bell, which I thought was a legal requirement??? Wouldn't buy from mango again, which is a shame because I really like the bike.”

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Posted 4 years ago

“Stunning bike. A beauty to ride. Light, slick, comfortable.”

Mango Bikes 4 star review on 15th November 2020

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Posted 4 years ago

“Great bikes, patchy communication”

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Posted 4 years ago

“We were very happy with bike , lovely and easy to build . It did take much longer to come than expected but Mango kept us up to date and also said they would send some free gifts with the bike because of the wait .We were expecting some lights or other accessories however all we got was a mini pack of Harribo !!”

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Posted 4 years ago

“Ordered a bike in May on a 6-week construction time. Bike arrived in October. Happy that I received updates re: delays, however was reassured that there would be some form of gesture received for patience, which didn't happen. Bike is great, the promised however wasn't upheld”

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Posted 4 years ago

“Yeah, I'm sorry that Covid hit you and your supply chain, so hard, albeit providing a positive with increased demand, I expect. I have to say that while I could understand the delayed delivery (>2 months from order)I was disappointed with the absence of communication throughout - effectively until the near-delivery, where a new gearing was offered. Not much that could be said, but at least it would reassure customers that you were still working to overcome the challenges. The bike is great (so my son tells me) The delivery links were transparent and good.”

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Posted 4 years ago

“My Mango bike looks amazing and the build quality is 10/10.... Can’t complain about anything at all. Sure there are waiting times longer than expected but it’s 2020, the year the world fell apart... the team are clearly doing their best and working harder everyday to get the bikes out so hang in there if you are in the queue, it will be more than worth it. Top job Mango, couldn’t recommend enough...👍”

Mango Bikes 5 star review on 29th October 2020

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Posted 4 years ago

Mango Bikes is rated 4.0 based on 861 reviews