We ordered the bike on around 26th June. Told to expect the bike towards the end of July. Received mid September. Communication about the back log was minimal. I missed the 5% promotion by not putting the code I was entitled to use into my order. When I asked if it could be applied retrospectively on two occasions the request was completely ignored. I also asked if all the accessories which were not just for this bike be shipped separately earlier as the bike was taking so long. Again, this request was not acknowledged or answered. The bike and the parts are all good quality. Perhaps it might be worth charging more and hiring someone to help take care of the logistics and customer service side of the business. 2 stars as the bike and equipment is great but everything else was poor and if you can't get that write then people will go elsewhere.