I'm disappointed to say I've had an awful experience with Mango Bikes. I ordered a bike for my girlfriend's birthday in May, when the website was saying it would take 2-4 weeks to deliver. We didn't hear anything until mid-July, when we were first told about the potential for delays. When we finally heard something, we were offered the chance to hand over even more money to buy a totally different bike (with a very different spec from what we had originally ordered), or to just continue to wait. I complained about the lack of communication and asked for a discount to compensate for the fact we had been charged immediately but still had no indication of when our order would arrive. I was told that as I had already been given an introductory discount (which was offered to all new customers before there was any indication there might be a delay), this would not be possible. I was, however, offered a bike light by way of apology. RRP £6. I responded that the offer was a little insulting and received no reply. From then on I only received mass mailouts from the company, including a generic apology that explained the situation due to Covid and promised "There will be some extra freebies for you as a token of our appreciation for sticking with us". There weren't. The bike finally arrived in September. There weren't any freebies, nor were there any of the tools that are supposed to be included to help you assemble the bike. I understand these are unprecedented times, so allowances have to be made, but communication costs nothing and Mango has handled everything extremely poorly.