Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

“On the day they arrived 3 roses were already dying and others were wilting. Bouquet definitely not worth £54. Disappointing on my wife's 60th birthday.”

Helpful Report

Posted 2 months ago

Dear Sandra, thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We truly appreciate your honesty and openness in sharing your concerns. Firstly, we would like to sincerely apologise for the disappointment you and your wife experienced on her 60th birthday. It is truly disheartening to hear that the bouquet you received did not meet your expectations. We understand how important it is for special occasions to be celebrated with beautiful and fresh flowers, and we regret that this was not the case for you. I have located your order and can see that our customer service team are awaiting your reply to resolve this. Best wishes, Katie

Posted 1 month ago

“I’ve been a customer since March 2021 and have spent around £250 with this florist. And the quality has been slowly going down hill. For my mother in laws gift for this years Mother’s Day, I thought I’d give it one last chance. I won’t make that mistake again. The bouquet has arrived today as an early surprise and it has more filler flowers than roses and looks nothing like the image for £32.50. I took photos and used the chat function on the app to be told within 60 seconds that the florist had reviewed the photos and couldn’t see anything wrong with the quality. I was then weirdly given a breakdown of how to cut the stems and care for them. I thought I was talking to a ‘bot’ and not a human. But this turns out to not be the case. I screen shot the bouquet I was expecting and obviously I wasn’t expecting like for like… but reasonably full bouquet. The only way I could describe it would be that Morrisons or Tescos would have offered a fuller bouquet for cheaper. The response I got was that they had reviewed the photos and said i could dispute payment with my bank but highlighted that they have the right to challenge especially when they can’t see anything wrong with the quality or in failing to follow their own procedures. I am as you can tell by my tone, frustrated and annoyed more so at myself for giving them so much money to not be given the basic level in customer service. I hope this helps others to not be as naive as me to keep using them. If I could add photos to this review I would happily do so. As others would be equally disappointed and expect a suitable resolution.”

Helpful Report

Posted 2 months ago

Dear Melanie, thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your loyalty as a customer since March 2021 and the support you have shown. We sincerely apologise for the decline in quality that you have noticed and the disappointment you felt with your recent Mother's Day gift for your mother-in-law. We understand how important it is to receive a beautiful bouquet that matches the image and exceeds expectations. We are truly sorry for the misunderstandings that occurred during your conversation with our customer service representative. We strive to provide excellent and personalized customer service, and it appears that we did not meet those standards in this instance. Rest assured, we will address this internally to ensure it does not happen again. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 month ago

“My experience was dreadful. The site said next day, however I was then told that it would be four days before delivery. No contact by customer services to let me know, I spent £39 and I now wish I had stayed with Bunches, as they keep you informed. I will never use this company again, and I was only offered £10 voucher to use on my next order, this I declined. Beware, you have been warned!!”

Helpful Report

Posted 2 months ago

Hello John, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 1 month ago

“The expected delivery date was not met flowers were delivered 2 days later”

Helpful Report

Posted 2 months ago

Hello Emma, Thank you for taking the time to leave us some feedback. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Warm regards, Tom

Posted 1 month ago

“Sadly, these are the flowers I received from my sister in Florida. There are 16 stems and some pretty foliage. I could see that the roses looked cheap and the little cluster ones were already wilting when they arrived. These 3 stems are now dead and the roses have wilted. They were delivered the day before yesterday and cut as advised, water added with food and in a fresh part of our home away from sunlight. I can see that there are many positive reviews do all I can imagine is that someone slipped past quality control and that’s sad especially since the reason behind my sister sending them is so very sad. She wanted to brighten my day and she did just because they were from her. I told her they were wonderful as I didn’t want her to be disappointed. Sad let down Haute. Can’t see where to upload photos. Happy to if Haute get back to me to send through.”

Helpful Report

Posted 2 months ago

Dear Sam, thank you so much for taking the time to provide us with your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and for bringing this matter to our attention. We sincerely apologise for the issues you encountered with the flowers you received from your sister. It is disheartening to hear that the roses appeared cheap and that some of the stems were already wilting upon arrival. We understand how important it is for such a thoughtful gift to bring joy, especially during difficult times. If not done already, please could you get in touch with our Customer Support team at enquiries@hauteflorist.co.uk with your order number, some photos of the bouquet and 'review' in the subject, so we can put this right for you. Best wishes, Katie

Posted 1 month ago

“Not good. Avoid. Sent a bouquet to a friend and the quality of the flowers were poor. I contacted customer services and sent a photo clearly showing limp roses with browning / old petals and they refused to accept there was a problem.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We would like to extend our sincerest apologies for the disappointing quality of the bouquet you sent to your friend. We understand the significance of delivering fresh and beautiful flowers, and we deeply regret that this was not the case in your situation. Your dissatisfaction is a matter of great importance to us, and we apologize for any inconvenience caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 month ago

“Very poor, I was missold on the websiter with beautiful imagery, unfortunately what I recevied looked nothing like the pictures and my wife was extremeley disappointed. When I fed this back, the customer service was equally as poor.”

Helpful Report

Posted 2 months ago

“I ordered birthday flowers on Monday for Tuesday delivery. My funds were taken immediately. The delivery never happened on Tuesday. Royal Mail said they had no information. Haute Flowers Customer Service said they saw the Royal Mail details and the delivery would be today by 7 pm. It had not arrived by 9 pm. I now do not want the flowers that have been sitting around for more than 48 hours. I have requested a refund and. I suggest you use another company as this one is terrible!”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your effort in letting us know about what happened with your order. We sincerely apologise for the inconvenience caused by the delayed delivery of your birthday flowers. We understand how important it is for gifts to arrive on time, especially for special occasions. We apologise for any disappointment or frustration this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Thank you once again for bringing this matter to our attention. We appreciate your understanding and the opportunity to improve our services. Best regards, Rosie

Posted 2 months ago

“Not matching the photo, much less flowers although the medium size was bought. Not satisfied at all.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback on your recent experience with Haute Florist. We sincerely appreciate customers like you who provide valuable insights into our services. We apologise for the disappointment caused by the flowers not matching the photo and not meeting your expectations, especially when you purchased the medium-sized bouquet. We understand how frustrating this must have been for you. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line so that we can look into this for you? Best wishes, Katie

Posted 2 months ago

“Don’t ignore the bad review. Read their terms and conditions!! The good reviews flood the bad reviews here but take time to read the bad ones. Every thing that happened in the bad reviews has happened exactly to me. I didn’t think it would but here we are! The website is ran by prestige florist with 2.3/5 stars. Haute doesn’t exist on companies house. It’s a rebrand of an existing poorly reviewed florist. I ordered my flowers for next day and chose courier service. I paid £44.50. The flowers are actually sent by Royal Mail in a box and take up to 3 days. So when your flowers don’t arrive in time for the event etc then you won’t get a refund. If they’re dead and low quality, you won’t get a refund, as per the other reviews you’ll only be offered a small voucher toward your next purchase (why would you make the same mistake twice). They also say that once the flowers leave them and are with Royal Mail, they are no longer their responsibility and they won’t offer a refund if they’re damaged on the way, which isn’t in line with the law which states it’s their responsibility until I receive them. They say they give a 100% satisfaction commitment, but then on their terms and conditions they say once it’s accepted by a courier they can’t honor that commitment any more. (6.1.3 Our courier delivered flowers are exempt from our 100% satisfaction guarantee as soon as they are collected by the courier and they are out of our direct control.) So basically as soon as it’s posted, they won’t accept any liability for flowers in a box, traveling from Birmingham to the rest of the UK, taking 3 days. It’s your responsibility and your loss if they are damaged or die on the way, and you can’t ever vouch for what condition they entered the box 4 days prior. I ordered my flowers on Saturday. They were packed Sunday and traveled Monday, Tuesday, Wednesday, and still not received. Customer service have said I will not get a refund. If they are dead or poor quality I need to send photos and they may offer some credit towards another purchase. If I raise a dispute with my bank, the advisor told me they will dispute it. So bare in mind they will make it extremely difficult for you to claim a refund. So that they don’t try to change their attitude in a reply I’ve included their initial reply to me so you can see how they approach issues with delivery and quality. I raised that the item was due Monday and still not here Wednesday afternoon. And I picked and paid for next day delivery. From your order, I can see that the order is ready for delivery. As stated in our terms and conditions, we cannot guarantee a specific delivery date. We have a 3-day window for deliveries, so we need to allow up to 3 days after the nominated delivery date to conduct further investigations. If there are noticeable quality issues upon delivery due to the delay, we are more than willing to investigate further. We would appreciate it if you could send pictures to our support team. Please note that after 3 days, we can only refund the delivery charge, not the entire order. Our Customer Satisfaction policy covers all areas within our control. Unfortunately, delivery is beyond our control as we use a third-party courier service. Nevertheless, as a gesture of goodwill, would like to offer you a refund of the £5.99 delivery charge back to your original payment method. Please let me know if you would like me to proceed with this”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback on your recent experience with Haute Florist. We value your honesty and sincerely apologise for any inconvenience caused by the issues you encountered. We acknowledge that the delivery of your flowers fell short of your expectations, and we apologise for any disappointment this may have caused. Upon reviewing your order, it appears that delivery was made on the 28th. Regarding our delivery and refund policies, we understand your concerns. Our policy states a 3-day window for deliveries, which is outlined on our website. As for your specific order, we apologise for any delay and potential quality issues that may have occurred. Rest assured, if there are any concerns with the flowers, we are committed to resolving them promptly. It's important to note that credit is not always offered as this is handled on a case-by-case basis. Please don't hesitate to reach out if you require further assistance. Best wishes, Katie

Posted 2 months ago

“Ordered flowers on the 16th for a birthday on the 22nd. Paid extra for before 1pm delivery to ensure we got them. Attempted delivery on the 22nd at 3:15pm, when we were out. They then repeatedly tried to deliver after 3pm until we finally got them on the 26th. The flowers were only fit for the bin. I had already complained about delivery and was offered a refund of the delivery charge. When I sent photos of the dire state of the flowers, I was told by Nia S. that because it was more than 3 days after delivery date they would not accept a complaint. I argued to be told they had attempted delivery. In short do not order from them if you want flowers delivered when they say they will as if they don't and your £50 flowers are only fit for the bin you will get a run around and a fob off.”

Helpful Report

Posted 2 months ago

Hello Peter, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 2 months ago

“This was by far the most terrible service I have ever encountered! I ordered flowers for a special day for my friend on her birthday! The website indicates next-day delivery service, which I opted for. Please note that I placed the order at 9 am for next-day delivery. However, the flowers were not delivered, and no one warned me that there would be no delivery. The day was ruined, the surprise was ruined. When I called customer service, I was offered to have the flowers delivered the next day, which is simply absurd! And they refused to refund my money! I was left without money and without flowers for my friend. This experience brought me immense disappointment and negative emotions. Not only were my feelings disregarded, but the promise of service was violated without any notification or explanation. Such treatment of customers is unacceptable for a service, especially in moments like birthdays or other special occasions when customers rely on the reliability and timeliness of the service. I am deeply disappointed by this experience and cannot recommend this service to anyone. The loss of trust in the company cannot be understated, and I will avoid doing business with them in the future.”

Helpful Report

Posted 2 months ago

Hello Vicotria, Thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We are sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 2 months ago

“Who orders exactly 3 same bouquets of flowers with the exact words addressed to the same recipient within a space of 5minutes? After my 2nd attempt of making payment for flowers using Clearpay on your website I received a message saying transaction had failed on both occasions. In the end I paid the full amount using my direct debit. Contacted your customer services and they claim to have no records of my payment to me after sending them proof of the “failed payment” message that had popped up on your website. Surprisingly you have confirmed with ClearPay that all the 3 bouquets of flowers were delivered. When a payment transaction fails the natural thing to do is to try again. It’s sickening to think that if I had tried to process payment for the same order 20 times then 20 orders of flowers would have been created and delivered. The failed payment message is very misleading and as a user experience analyst I will be taking this matter further and will help at least one person from going through this horrible experience.”

Helpful Report

Posted 2 months ago

Hello Mirriam, Thank you for your review. We are very sorry to hear about the issues you have been experiencing whilst on our website. If you do have any issues in the future, please do not hesitate to contact us and a member of our Customer Support department would be happy to help. We are very sorry that we were unable to cancel your order on this occasion and for any disappointment or inconvenience caused. Kind regards, Tom.

Posted 2 months ago

“Extremely poor service. Ordered flowers for my friends birthday seven weeks in advance. Day before birthday received an email saying that product is not available. Called customer service, was offered an alternative choice, was promised that flowers will be delivered next day. On the day, received an email from DPD saying that flowers will be delivered within 1-2 working days. Complete letdown. Poor customer service, not expecting responsibility. Spoken to Thomas, who was rude, not listening and talking over. The worst customer service experience I ever had.”

Helpful Report

Posted 2 months ago

Hello, thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 2 months ago

“Flowers arrived okay, but half were dead within 5 days. Emailed Haute to complain, and they said I needed to have provided a photo taken within 24 hours of delivery and provided photos to them within 3 days. The flowers weren't dead in the first 24 hours, and so this is an impossible ask! After much back & forth over email (even after offering a £15 voucher) they've decided that the flowers were absolutely fine, and told me to take it up with my credit card company! Well done Haute Florist for your dismissive approach, substandard flowers and belligerent attitude. You must be very happy with yourselves.”

Helpful Report

Posted 2 months ago

Hello Richard, Thank you for your email. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom.

Posted 2 months ago

“The £40 bunch of flowers delivered yesterday was a quarter of the size of the picture. I would not use this site again. Very misleading.”

Helpful Report

Posted 2 months ago

Hello, thank you for your review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. Kind regards, Tom.

Posted 2 months ago

“Shocking service. Half of the bouquet was dead on arrival. Reported it instantly, and told someone would come back to me. No one responded until I followed up at which point I was told I had to report this within 3 days which had lapsed. Fortunately I had proof of reporting this initially. Shocking company. Shocking service. Shocking flowers. Avoid at all costs”

Helpful Report

Posted 2 months ago

Hello Kain, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. I am very sorry to hear how disappointing this has been for you. Kind regards, Tom.

Posted 2 months ago

“Having spent around £70 on flowers for Valentine’s Day, the most pathetic bouquet arrived with the roses wilting and some of the orchids already browning. I was most disappointed. I sent them pictures immediately and their response was for me to send pictures from all angles. Terrible flowers, not cheap and poor customer service …. Avoid using this company … there are so many other alternatives around”

Helpful Report

Posted 2 months ago

Hello Sanjeev, thank you for taking the time to leave a review. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. Kind regards. Tom.

Posted 2 months ago

“Very disappointing valentines flowers, small bouquet even though ordered a large, poor flowers looked nothing like picture, few roses and unopened Lilly’s, which after 4 days now roses completely wilted and Lilly’s still unopened. Total waste of money. No help from customer service either. Wouldn’t use again.”

Helpful Report

Posted 2 months ago

Hello, thank you for your review. We are so sorry to hear about the quality and size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. We would also like to apologise for any disappointment caused by the outcome of this. We will feed this back to the relevant departments. Kind regards, Tom.

Posted 2 months ago

“Flowers were half dead. Never use you again.”

Helpful Report

Posted 2 months ago

Hello Jon, thank you for your review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 2 months ago


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews