Flowers arrived okay, but half were dead within 5 days. Emailed Haute to complain, and they said I needed to have provided a photo taken within 24 hours of delivery and provided photos to them within 3 days. The flowers weren't dead in the first 24 hours, and so this is an impossible ask! After much back & forth over email (even after offering a £15 voucher) they've decided that the flowers were absolutely fine, and told me to take it up with my credit card company! Well done Haute Florist for your dismissive approach, substandard flowers and belligerent attitude. You must be very happy with yourselves.