Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,433 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,433 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how Haute Florist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Haute Florist 5 star review on 3rd May 2024

3494

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order and selected the delivery gate. Package was not delivered on the date and was delivered somewhere else entirely. I never received the package and Haute refused to issue a refund. Their phone lines are seemingly fake, when you call them, you always get a voice guide, saying call back between 9 am and 5 pm even if you call between these hours. Would recommend to everyone to avoid ordering from this company.”

Helpful Report

Posted 2 months ago

Hello Sammy, thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. Our phone lines remain off during this time, this enables us to answer customer in a timely chronological order, We apologise for the inconvenience and are aiming to answer all emails within a 1-2 day working day timeframe. Kind regards, Tom.

Posted 2 months ago

“Flowers withered in 36 hours after delivery very dissatisfied with the quality not worth the money. I purchased for a birthday gift i was embarrassed when seeing them i am awaiting for reply from customer service. I have used this company prior and was very happy maybe its a one off ?”

Helpful Report

Posted 2 months ago

Hello Colette, Thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. If not done already, please could you get in touch with our Customer Support team at enquiries@prestigeflowers.co.uk with your order number and 'review' in the subject, so we can put this right for you. Kind regards, Tom.

Posted 2 months ago

“do not use!!!!! they dont answer the calls and deliver flowers late with terrible condition!!!!!!! AVOID AT ALL COSTS”

Helpful Report

Posted 2 months ago

Hello Tracy, thank you for your review. It is very disappointing to hear that your flowers were delayed in transit. We are very sorry for this, and any upset caused. We are so sorry to hear about the quality issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. Kind regards, Tom.

Posted 2 months ago

“AVOID this company!!!! Awful service. Ordered red roses for valentines day and paid for express before 1pm delivery. Got confirmation of the order but no tracking details. Tried to call all morning....Guess what......no delivery and no way to contact the company - Phone lines for customer service are turned off - wonder why!!! Result.....no red roses delivered on valentines day and totally ruined the day for my partner. The company only offerred to refund the delivery charge which is such a pointless waste of time since the flowers are not here. They are refusing to refund the cost of the full order even though the flowers did not arrive. Avoid this company, their service and customer service are terrible. I do wonder if this is a fraud or there is a problem with the company since the money has been taken from my bank and their phone lines are turned off.”

Helpful Report

Posted 2 months ago

Hello Ian, thank you for taking the time to leave a review. I can see your order was delivered on 14-02-2024 as requested. Our phone lines remain off during this time, this enables us to answer customer in a timely chronological order, We apologise for the inconvenience and are aiming to answer all emails within a 1-2 day working day timeframe. Kind regards, Tom.

Posted 2 months ago

“Judged a book too soon by it's cover ☹️ I placed an order for valentine's roses and lilies bouquet that was a medium sized (after paying an extra £5) and on top of that an extra £4 for delivery. By looking at all the reviews, I decided to surprise my spouse with nice flowers from here and the image of the product online was said to be a medium bouquet with several kind of flowers. when the huge packaging arrived, I was sure that it must be really good and was glad that I ordered it, however I was shocked to see the small bouquet with barely even 5 roses and 2 lillies. The only good thing about this purchase was delivery was on time after the delivery charge.”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused.

Posted 2 months ago

“Didn't deliver on Valentines. The 5star reviews looks like bots. Don't buy from them.”

Helpful Report

Posted 2 months ago

Hello Kevin, thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 2 months ago

“Terrible delivery, was suppost to arrive on the 14th and no updates given”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave a review. We are so sorry to hear that you did not receive the tracking details. This is usually sent automatically from our courier. I will raise this with our Dispatch Manager. Kind regards, Tom.

Posted 2 months ago

“Flowers not delivered for Valentines. Nobody on the phone, live chat or ticketing sytem. To avoid. Also the 5 stars reviews seem highly suspicious to say the least. Make your own opinion, but i will never order again. Now i have a feeling that getting my money back is going to be a challenge. Will update the review tomorrow.”

Helpful Report

Posted 2 months ago

Hello Matthew, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We understand how important it is to have gifts delivered on time, especially for special occasions, and we are committed to ensuring that this does not happen again in the future. Kind regards, Tom.

Posted 2 months ago

“Just had flowers (if that's what you call them) Sent for valentines for my wife. About ten stems 6 of then dying or already dead and wilting. Never use this company again . If I could give 0 stars I would.”

Helpful Report

Posted 2 months ago

Hello, thank you for taking the time to leave a review. We are very sorry to hear that some of your arrangements have arrived in a poor condition. The quality and longevity of our flowers is very important to us, so it is very disheartening to hear this. Our team have been informed of these problems with your flowers, as this is definitely not representative of our usual high standard. We will of course be looking into why these problems have occurred so that we can make sure it does not happen with future arrangements. Kind regards, Tom.

Posted 2 months ago

“valentines day and the flowers have been sent back to sender even though they confirmed address prior to today. phone lines closed hours before they are supposed to. so ive brought my wife flowers for valentines which arent arriving and without notice! horrible company. disgusting service.”

Helpful Report

Posted 2 months ago

Hello Dan, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 2 months ago

“I’m sorry to write this review, but if you want flowers that you can get from supermarket for half the cost, then that’s up to you, I received a bouquet of flowers for my wife for valentines, I’m embarrassed to give her the flowers, tiny bunch of flowers for £40 paid extra for large size, sent photos to customer service twice and they must look at them through a magnifying glass because they think they’re ok , I would upload photos to this review if I could, this company is such a ripoff, be fair warned.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We sincerely appreciate customers like you who bring their concerns to our attention, as it helps us grow and improve. We are truly sorry to hear about the disappointing bouquet you received for Valentine's Day. We apologise for any embarrassment caused, as that is not the experience we aim to provide. Your dissatisfaction regarding the size of the bouquet is duly noted. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“Ordered the large bouquet and having compared it to the photo have clearly been sent the medium. Disappointing for the money paid.”

Helpful Report

Posted 2 months ago

Dear James, thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your honesty and are sorry to hear about the issues you encountered. We sincerely apologise for the disappointment caused by receiving a medium-sized bouquet instead of the large one you ordered. We understand that this does not match your expectations, especially considering the amount you paid. We strive to ensure that our customers receive exactly what they order, and we regret that this was not the case for you. I can see that our customer service team are looking into this for you. Warm regards, Rosie

Posted 2 months ago

“I placed an order for birthday and noted on the day, flowers not available”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide feedback about your recent experience with Haute Florist. We sincerely appreciate your valuable input and apologise for any inconvenience caused during the ordering process. We understand your disappointment regarding the unavailability of the flowers on the requested day for your birthday order. We are truly sorry for falling short of your expectations in this regard. We always strive to provide our customers with the best floral experience, and we regret that we were unable to meet your specific requirements. Once again, thank you for bringing this matter to our attention. Warm regards, Haute Florist Team

Posted 2 months ago

“Unfortunately may last order from you got a bad review from the person who received them. They said by the next day 4 flowers had died and the rest barely lasted the next couple of days. Very disappointed as these were meant to cheer her up after coming out of hospital”

Helpful Report

Posted 2 months ago

Dear Yvonne, thank you so much for taking the time to share your feedback with us regarding your recent order from Haute Florist. We sincerely appreciate your honesty and willingness to let us know about your experience. We are truly sorry to hear that the flowers you sent were not up to our usual standards. We understand how disappointing it must have been, especially when they were intended to bring cheer to someone recovering from the hospital. It saddens us to learn that four flowers had died by the next day and the remaining ones barely lasted a couple more days. Please accept our deepest apologies for this oversight. We take great pride in providing fresh, vibrant flowers that bring joy to our customers and their loved ones, and we are truly sorry that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 2 months ago

“Flower box arrived with florist oasis free from the box. Flowers not secured and had to be rescued from the box. Quality of flowers were poor as did not last more than two days. Customer service ignorant by not answering all concerns.”

Helpful Report

Posted 2 months ago

Dear Mike, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your honesty and valuable input. We would like to apologise sincerely for the issues you encountered with your flower delivery. It is disappointing that the flower box arrived the way it did, and the flowers were not properly secured. This is not the level of quality and service that we aim to provide. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 2 months ago

“I ordered flowers to be delivered on a specific day for a friend's 60th birthday. They did not arrive. I got several automated replies from customer services saying they did not guarantee a specific delivery date (despite advertising 'Next Day Flowers' on their website) and excusing themselves of any obligation to give a refund. There was no reply when I phoned either (apparently it was snowing). The flowers eventually turned up 2 days later and wilted - not much use as a birthday surprise. I understand there can be problems with deliveries but all it needed was a genuine apology and a refund or voucher. Such a shame as they have always been good before; I won't be using them again.”

Helpful Report

Posted 2 months ago

Dear Sally, thank you so much for taking the time to provide us with feedback on your recent experience with Haute Florist. We truly appreciate your honesty and for bringing this issue to our attention. We would like to sincerely apologise for the disappointment and inconvenience caused by the delayed and wilted delivery of the flowers for your friend's 60th birthday. We understand how important it is to have timely and fresh flowers for such special occasions, and we deeply regret that we fell short of your expectations. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 months ago

“My order was delivered the day after my friend’s birthday, absolutely useless … I purchased next day delivery service . I ordered well within the deadline . All they had to do was tell me it was not possible and I would have chosen another provider. And they sent me a feedback request on how satisfied I was. Zero %”

Helpful Report

Posted 2 months ago

Dear Marge, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and apologise for the inconvenience caused by the delayed delivery of your order. We understand how important it is for gifts to be delivered on time, especially for special occasions like birthdays. We sincerely apologise for failing to meet your expectations despite purchasing our next-day delivery service and ordering well within the deadline. We acknowledge that the situation could have been handled better, and we should have informed you in advance if the delivery was not possible. Your feedback regarding our feedback request also highlights an important issue. We regret that we sent it when you were dissatisfied with our service. We truly apologise for any frustration this might have caused. Warm regards, Rosie

Posted 2 months ago

“The flowers were never delivered. i was never contacted about the delivery. the order was placed almost a week ago. i have sent three separate customer support messages, and no one has gotten back to me. HORRIBLE SERVICE. I WANT A REFUND.”

Helpful Report

Posted 2 months ago

Hello Thomas, Thank you for taking the time to leave a review. We are saddened to hear that you have been experiencing issues with our delivery service and we really do apologise for any inconvenience this has caused. I have checked our system and can see that our team did reply to you on the 6th. I have contacted you again to look into this. Best wishes, Ellie

Posted 2 months ago

“The delivery was confirmed by email, however this didn’t not happen, my purchase was a birthday surprise present which didn’t serve the purpose as it arrived late. Don’t trust the company when they show they show on the website that they have followed day delivery.”

Helpful Report

Posted 2 months ago

Hello, Thank you for your review. I am very sorry to hear about the issues you have faced regarding the delivery of your order. Due to the distance between the distribution centre and delivery address, it can sometimes take extra time in transit. I do apologise for any disappointment or inconvenience caused. Warm regards, Rosie

Posted 2 months ago

“I purchased with Haute to make use of their advertised next day delivery for some funeral flowers. I paid for 24 hour tracked service. The flowers arrived a day late .... which was no use to me or the recipient. Haute were not interested in partially compensating me in any form. They quoted they COULDNT guarantee next day as they relied on a third party courier! Quite frankly, this is not good enough. They added that they could have guaranteed delivery if I'd have paid extra for the pre 1pm delivery service. When I placed my order this wasn't clearly offered prior to purchase. Be careful if you specifically want a set day delivery!”

Helpful Report

Posted 2 months ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We sincerely appreciate your honesty and for bringing these issues to our attention. We would like to apologise for the inconvenience caused by the delay in the delivery of your flowers. We understand how crucial it is to have them delivered on time, especially during such sensitive occasions. We deeply regret that we were not able to fulfil your expectations and offer our sincerest apologies to both you and the recipient. We understand your frustration regarding the lack of partial compensation and the reliance on a third-party courier. While we strive to ensure timely deliveries, we acknowledge that there are unforeseen circumstances that may occur. However, we agree that this does not excuse us from fulfilling our commitment to our customers. Thank you once again for bringing this matter to our attention. Sincerely, Rosie

Posted 2 months ago

Haute Florist is rated 4.7 based on 27,433 reviews