Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,349 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,349 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 25th April 2024

3482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SHOCKING CUSTOMER SERVICE. DID NOT DELIVER!! Did not deliver the flowers and card to my daughter as they had decided they needed to check the address despite it being correct and then later admitting this. The email to check the address came from an unknown company name. My daughter did not receive her gift and she was having a very difficult time and alone and away from her family and friends. This company offered no apology or compensation and merely offers to cancel the order or deliver late. I will NEVER use them again. Zero care or consideration. Disgraceful service. DO NOT BUY FROM THIS COMPANY!!!!!”

Helpful Report

Posted 2 days ago

Thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your honesty and willingness to bring these issues to our attention. We would like to sincerely apologise for the inconvenience and disappointment you and your daughter have experienced. Regrettably, the flowers and card were not delivered as expected, despite the correct address provided. We understand how important it was for your daughter, especially during a difficult time. Warm regards, Rosie

Posted 1 day ago

“Bought £65 bouquet of flowers, which were beautiful on arrival. Straight into water in a cool, shaded room. Half of the bouquet was dead within two days (all of the roses, half of the lilies). Complained and was offered £15 credit from next purchase. There won’t be a next purchase!”

Helpful Report

Posted 4 days ago

Hello Phil, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We would like to sincerely apologise for the disappointment you had with the longevity of your bouquet. It is disheartening to hear that half of the bouquet, including all the roses and half of the lilies, wilted within just two days despite following the proper care instructions. This is certainly not the level of quality we strive to deliver. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 day ago

“Abysmal. Pathetic small bouquet which was supposed to be an £80 large bouquet. I am really really disappointed. My mum was supposed to get a beautiful bouquet for her birthday but in reality I could have bought a better bunch of flowers from the motoway services. I shall never use these rip off merchants again”

Helpful Report

Posted 5 days ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We sincerely appreciate your honesty and apologise for the disappointing experience you had. We truly understand how important it is to ensure that our customers receive the quality and value they expect from our service, and we deeply regret falling short of your expectations on this occasion. Your feedback has brought our attention to the areas where we need to improve. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 day ago

“I received 2 bunches of flowers for my 50th. One from my work colleagues and one from my best friend. Both bunches were absolutely shocking. The work colleague bunch the heads of the flowers had fallen off and the roses were brown. I contacted Haute Florist to be told they need water so they can revitalise themselves. Really? Are they are going to grow another head? Will the brown petals will turn pink? After several emails I eventually got a new bouquet and these weren’t much better. I just put them in the bin as I’m not displaying brown roses. The bunch from my friend was the same albeit the rose heads were still attached. She got the same service and had to argue with customer support to get a new bunch. They arrived, same poor standard and again I put them straight in the bin. Given that these flowers were for a 50th birthday, which is a big birthday, both the flowers and service is beyond poor. Save your money everyone and order from a local florist in the recipients town/city.”

Helpful Report

Posted 1 week ago

Dear Angela, Thank you so much for taking the time to share your feedback on your experience with Haute Florist. We sincerely appreciate your honesty and value your input as it helps us improve our services. We would like to extend our sincere apologies for the disappointing quality of both bouquets you received. It is truly unacceptable that the flowers arrived in such a poor condition, especially for such an important occasion like your 50th birthday. We understand how frustrating and disheartening it must have been for you. Once again, thank you for bringing this matter to our attention. We truly appreciate your feedback and hope that you will consider giving us another chance to make things right. If there is anything specific you feel we can do to improve, please do let us know. Warm regards, Rosie

Posted 1 week ago

“they are lucky to get one star from myself i am disgusted in what i received i have tried to contact them regarding the flowers i paid for and received where two totally different flowers not happy DO NOT RECOMMEND!”

Helpful Report

Posted 1 week ago

Thank you so much for taking the time to share your feedback on Haute Florist. We sincerely appreciate your perspective and apologise for the disappointment caused by receiving the wrong flowers. We understand how frustrating and disheartening this must have been for you. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 week ago

“I ordered flowers for my friends 60th birthday and they didn’t arrive on the day they were supposed to. No apologie no explanation and they arrived a day later really disappointed I have never had this experience with a florist online. Not a happy customer”

Helpful Report

Posted 1 week ago

Dear Mrs Renison, thank you for taking the time to share your feedback on your recent experience with Haute Florist. We appreciate your honesty and for bringing this issue to our attention. We sincerely apologise for the disappointment caused by the delay in delivering the flowers for your friend's 60th birthday. We understand the importance of such occasions and we regret any inconvenience caused by this mishap. This is certainly not the level of service we strive to provide. Warm regards, Rosie

Posted 1 week ago

“Ordered flowers 9th April to be delivered on 15/04/2024. Got notification from royal mail to say they will be delivered on 16/04/2024. Contacted customer service, not much help, only that they cant guarantee delivers as they use 3rd party!!. If you have a website/ordering service which gives you dates in which you wish you flowers to be delivered then this should be accurate, who wants flowers a day later or more than the occasion date you specified. In my case it was a funeral and I am very unhappy that these will not be delivered on the day specified. Very disappointed in the service and response. Stating a full refund would not be given.......Eh i think if you read my email i didn't ask for any refund !!!! Go somewhere else for flowers. Not be using them again”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your input and apologise for the inconvenience caused. We understand the importance of timely flower deliveries and we sincerely apologise for the delay and any distress it may have caused. We are sorry to hear that our customer service did not provide the assistance you expected. We will address this matter internally to ensure that our team is better equipped to handle such situations and provide the support our customers need. Once again, we apologise for the inconvenience caused and thank you for bringing this matter to our attention. We hope you will give us another chance to showcase the high level of service we aim to provide at Haute Florist. Best regards, Haute Florist Customer Care

Posted 1 week ago

“Purchase for delivery 11/04/26 over £50.00 roses dried up carnations a day left if im lucky its the 14/04/24 3 days total waste of money this is the second time terrible flowers, granted they replaced the flowers in February and i received very nice fresh flowers and lasted. Benefit of the doubt i gave this time and tried again for the convenience never again better going to a florist. Very disappointed.”

Helpful Report

Posted 1 week ago

Dear Colette, thank you so much for taking the time to provide us with your feedback regarding your recent purchase from Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the disappointment and inconvenience caused by the dried-up roses and carnations. This is certainly not the level of quality we strive to deliver, and we understand how frustrating it must have been for you. Your feedback is valuable to us, and we would like to make things right for you. I have located your order and contacted you via email. Best wishes, Ellie

Posted 1 week ago

“Sadly the flowers haven’t arrived on the promised date. After placing the order and paying in good faith I received an email confirming delivery would be a day later than our original agreement the recipient wasn’t going to be at home that day so I tried contacting customer services who finally came back to me two days later and said it’s not theirs or the carriers responsibility but mine and the recipients - not sure how that works when they agreed the date and booked the carrier? - spoilt the birthday gift definitely won’t use this company again”

Helpful Report

Posted 1 week ago

Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honest review and we sincerely apologise for the inconvenience caused by the delayed delivery. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 week ago

“Had the flowers for only 4 days and they are starting to die already. Sorry to say it’s the last time I’ll use Haute Florist.”

Helpful Report

Posted 1 week ago

Dear David, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate your valuable input, as it helps us to continually improve our services. We are truly sorry to hear that the flowers you received only lasted for 4 days before starting to wither. This is not the quality or longevity we strive to deliver to our valued customers, and we understand your disappointment. Please accept our sincere apologies for any inconvenience caused. I have located your order and can see that a fresh bouquet has been arranged for delivery. Warm regards, Rosie

Posted 1 week ago

“I ordered next day delivery (Friday) for a lady at work the office is not open until Monday and the lady is on leave after she breaks up on Friday so the delivery needed to be there before she left. She was in the building until 4.30pm Royal Mail said they tried to deliver the flowers…. Then I had an email to say they will be delivered next working day…..which is Monday and the lady is on a weeks annual leave so she won’t get them anyway. So the £40 bouquet of flowers will die in storage over the weekend, why use Royal Mail? I will only order from interflora from now on, who delivers flowers at 4.30 in the afternoon? If you want your loved ones to have the flowers early don’t bother with these”

Helpful Report

Posted 1 week ago

Dear Lindsey, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We appreciate your honesty and are genuinely sorry for the inconvenience caused by the delay in delivery. We understand how crucial it was for the flowers to reach your colleague before she left for her annual leave. We apologise for the confusion and inconvenience caused by Royal Mail's attempt to deliver during non-office hours. We acknowledge that this timing issue could have been avoided, and we are truly sorry for any disappointment or frustration this may have caused. Once again, thank you for your feedback Best regards, Rosie

Posted 1 week ago

“Delivery was three days late, and when I contacted customer services, I was told delivery on a specified date was not guaranteed”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 1 week ago

“I have received the Ikebana orchid with the vase and the twisted branch. The branch included doesn’t fit into the vase and the orchid on its own keeps turning downwards. This is a disappointment and I’m heartbroken to see that my husband feels embarrassed with this “gift” he wanted to give me. Obviously the thought that counts. This scam managed to turn a lovely moment into an awful one. We will soon laugh about this (it is very comic how we try to keep the orchid upright), but not right now.”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to let us know about your experience with Haute Florist. We truly appreciate your feedback and are sincerely sorry for the issues you encountered with the Ikebana orchid and vase. We understand how disappointing it must have been to receive a gift that didn't meet your expectations. We apologise for any embarrassment it may have caused your husband, as we always aim to create a positive and special moment for every customer. If not done already, please could you contact us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 1 week ago

“If I can give zero I will”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate your valuable input and apologise for any inconvenience caused. We are sincerely sorry to hear that your experience fell short of your expectations. We understand how frustrating it can be when things don't go as planned. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Tom

Posted 1 week ago

“So saddened to have had a late delivery of wilted and dry flowers delivered as part an anniversary of losing a parent. This was such a disappointment especially as the bouquet did not resemble the photos as advertised either.. Unexpectedly, Haute did not respond to an email about why the flowers were not delivered on the day, or in a beautifully cared for state - and the flowers themselves unfortunately brought more tears than comfort.”

Helpful Report

Posted 2 weeks ago

Thank you so much for taking the time to share your recent experience with Haute Florist. Your feedback is extremely valuable to us, and we genuinely appreciate your honesty. We are deeply sorry for the late delivery of wilted and dry flowers that were part of the anniversary. We understand that receiving such flowers is not only disappointing but also heartbreaking. It is truly regrettable that the bouquet did not resemble the photos as advertised, adding to your disappointment. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 1 week ago

“I paid for a service to deliver flowers the next day as per their advert on google. They failed to deliver the following day and there was no communication to tell me it wouldn't be delivered. I raised an issue with them and all they said is that they use 3rd party delivery parties and as a result delivery may be delayed by up to 3 days and referred to their T&Cs. Customer services used clearly pre-written text that they just dropped into their responses and never at any point did they say, i will go away and investigate what happened. They just pointed to their T&Cs. Horrible customer experience. I won't be using them again.”

Helpful Report

Posted 3 weeks ago

Dear Richard, thank you so much for taking the time to provide us with your feedback about your experience with Haute Florist. We truly appreciate hearing from our customers and your input is valuable to us. We would like to sincerely apologise for the inconvenience caused when your flowers were not delivered as expected and for the lack of communication regarding the delay. We understand how frustrating this must have been for you, and we apologise for any confusion or disappointment it may have caused. We are truly sorry for the unsatisfactory customer service experience you encountered when you reached out to us. Our aim is to provide individualized and attentive support to our customers, and we apologise if our responses did not reflect that during your interaction. Your feedback has been duly noted, and we will thoroughly investigate the matter to ensure such incidents do not happen again. Thank you again for sharing your concerns with us. We value your feedback and hope to have the chance to serve you better in the future. Warm regards, Katie

Posted 1 week ago

“They sent a completely different bouquet to what ordered . Very disappointed with the service. They sent bright coloured flowers to a bereaved family. Very bad ! Their response was bad too !”

Helpful Report

Posted 3 weeks ago

Thank you so much for taking the time to share your experience with us at Haute Florist. We truly appreciate your feedback. We are very sorry for any disappointment caused on this occasion. We understand this and your frustration when you received a different bouquet than what you had ordered. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Once again, we sincerely apologize for any inconvenience caused and thank you for bringing this matter to our attention. Warm regards, Katie

Posted 1 week ago

“Ordered a Letterbox arrangement. Order came with a dead rose, two other roses and wilted filler greens. I contacted them twice and have had no response. I would warn anyone thinking of ordering them to look elsewhere.”

Helpful Report

Posted 3 weeks ago

Dear Jan, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate customers like you who let us know about their concerns. We would like to sincerely apologise for the unfortunate experience you had with your Letterbox arrangement. It is certainly not the kind of quality or service we aim to provide. We understand your disappointment with the dead rose, wilted filler greens, and lack of response from our team. We take these matters very seriously, and we are currently investigating what went wrong with your order and why our customer service did not respond promptly. Please accept our deepest apologies for any inconvenience caused. I ca see that a fresh bouquet has now been arranged for delivery. Best wishes, Katie

Posted 1 week ago

“I’d give them zero stars if I could. I ordered expensive flowers for the funeral of my uncle, along with a sympathy card (there’s a clue there; the flowers are for someone deceased .. oh, and they are to be delivered to a crematorium, second clue.) On the morning of the service, get this, I receive an email from Royal Mail crassly addressed to my late uncle, “Hi Michael Logan, we will deliver your package today between 1.03 and 3.03pm (the service was at 12!) We won’t need a signature. Not going to be in?” Imagine if this had been sent to his wife or children. Of course he won’t be in. He’s dead. You’re delivering a sympathy bouquet to a crematorium, morons. I know I shouldn’t be calling out Royal Mail; this is totally at the door of the clueless ‘artisans’ at Haute Flowers. I’m beyond incandescent. As for customer relations, their pathetic response is that they’re an online florist (their Google ads suggest otherwise) and to put the blame on Royal Mail. Disgusting in every respect.”

Helpful Report

Posted 3 weeks ago

Dear Nick, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and apologise for the unfortunate incidents that occurred. We completely understand your frustration regarding the email from Royal Mail, and we deeply apologise for the insensitive wording used. I can confirm that is sent from Royal Mail, not Haute Florist. We are unable to provide our customers with specific delivery times as we use a third party courier company. They organise their own round for deliveries and we have no control over this. We do apologise for any disappointment or upset caused by this. Warm regards, Rosie

Posted 1 week ago

“Please avoid this company at all costs and or look at trust pilot. The customer service is appalling when dealing with late deliveries and I am still waiting for someone to contact me 5 days after a non delivery - staff are rude and dismissive and hide behind complicated explanations on terms and conditions and then they ignore emails. This is the worst experience of customer service I have ever experienced. This is not a luxury brand they advertise to be and complaints on quality of flowers and how they deal with late items breaches all trading standards. They will not refund or replace any missing orders and they ignore your mails and complaints as a strategy to avoid refunds or replacements . I hate to write bad reviews but felt compelled to do so after my own experience and also now after looking at trust pilot. This company has no integrity or customer service standards.”

Helpful Report

Posted 3 weeks ago

Dear Alison, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and it is through feedback like yours that we can improve our service. Firstly, we would like to sincerely apologise for the issues you faced with late deliveries and the lack of contact from our team. We understand how frustrating and disappointing this must have been for you. We are truly sorry for any inconvenience caused. I have located your order and can see that a fresh bouquet was arranged for delivery. Warm regards, Rosie

Posted 1 week ago

Haute Florist is rated 4.7 based on 27,349 reviews