Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Terrible flowers nothing like the website. Waste of £45! Should’ve gone Tesco. Will not use again”

Posted 2 months ago

Hello Angela, Thank you for sharing your feedback with us. I’m genuinely sorry to hear that the flowers you received did not meet your expectations and were not reflective of what was showcased on our website. We aim to provide quality and beauty in every bouquet, and it’s disappointing to know that we fell short in this instance. We appreciate your comments on our service, and we are committed to using this feedback to improve. Warm regards, Rosie

Posted 2 months ago

“Flowers arrived dying and limp. Ordered a medium bunch and was sent standard size. Very poor quality and poor service upon asking for a resolution with Customer Service. Requested a refund and was only offered a £10 partial refund and told that the flowers were of slight reduced quality. Not at all prestigious gifting. Will not be buying from Haute again and will be posting poor quality on all social media platforms along with trust pilot.”

Helpful Report

Posted 2 months ago

Hello Angela, Thank you for your review. We sincerely apologise that the flowers arrived in poor condition and appeared smaller than what you ordered. This is far from the standard we aim to deliver, and I completely understand your disappointment—especially when sending a gift intended to bring joy. We’re sorry to hear you were disappointed with the outcome after contacting our team. I can see that a replacement bouquet was offered as a resolution, but this was declined. I sincerely apologise that we were unable to reach a satisfactory solution on this occasion. Best wishes, Rosie

Posted 2 months ago

“Haute presented as a local supplier in Harrowgate but when I ordered there was only next day delivery available! Had I gone to a local supplier, then I am sure they could have delivered during today. I think that the advert is misleading and should stage that Haute are an online florist based who knows where! Order No HF-543150”

Helpful Report

Posted 3 months ago

Hello John, Thank you for your review, and I appreciate your feedback. I’m sorry to hear that the delivery options did not meet your expectations. We strive to provide clarity in our advertising, and it's unfortunate that we fell short in communicating our delivery process. Your experience is important to us, and we are always looking for ways to improve our service. Kind regards, Rosie

Posted 3 months ago

“Asboulty awful the flowers took 2 days and it was for a funeral the flowers went to the funeral parlour over 48 hours late”

Helpful Report

Posted 3 months ago

Hello Michael, Thank you for your review. I sincerely apologise for the distress and frustration caused by the late delivery of the flowers for such a significant occasion. We completely understand how critical timing can be in these situations, and it’s disappointing to hear that we did not meet your expectations. Your experience does not reflect the standard of service we aim to uphold, and I'm truly sorry for any difficulties this may have caused during a sensitive time. We appreciate your feedback, as it highlights areas where we need to improve. Kind regards, Ellie

Posted 3 months ago

“Genuinely one of the worst experiences I’ve had with a florals company before. I ordered the largest size of a bouquet for my lovely mother on international Mother’s Day, they arrive late into the day, left on the porch wrapped in a paper towel out of water. The roses were already dead and turned down to the ground and within 24 hours of delivery the rest of the arrangement including the eucalyptus was dead, something I’ve never seen before. Obviously this was embarrassing to hear about from my mother, the photos made it worse. I reached out to the company regarding the situation and was offered %10 off my next order?? After several back and forth exchanges they refused to even offer a refund. Genuinely shocking experience. Would recommend an M&S delivery above this company.”

Helpful Report

Posted 3 months ago

Hello Leone, Thank you for taking the time to leave a review. We're truly sorry to hear about your experience, and we completely understand how upsetting and disappointing this must have been—especially when the flowers were intended for such a meaningful occasion. This is far from the standard we aim to deliver. Flowers should arrive fresh, hydrated, and beautifully presented, and we sincerely regret that your order fell short in so many ways. We also understand how frustrating it must have been to feel that your concerns weren’t adequately addressed, and we’re sorry that our response added to your disappointment rather than resolving it. Please know that your feedback has been shared with both our floristry and customer care teams so we can review where things went wrong and ensure we do better. While we realise this doesn’t undo the experience, we would still appreciate the chance to make things right. If you're open to it, please reach out to us again with your order number and 'REVIEW' in the subject line, so we can revisit your case. Best wishes, Ellie

Posted 3 months ago

“Order flower on International Mother’s Day, never received any delivery information from order confirmation, sent email to CS, got automatic reply address issue, no delivery information until 22:00, my neighbour knocked door and handover to me. Next day, cs replied me already delivered and gave me the delivery information and tracking number… I dont know why cant send the tracking information to customer… it is very disappointed !!!”

Helpful Report

Posted 3 months ago

Hello Michael, I’m very sorry to hear about the experience you had with your order. It’s understandably frustrating to have issues with delivery notifications, especially on such a special occasion like International Mother’s Day. We strive to keep our customers informed and it’s clear we missed the mark this time. I understand the importance of being able to track your order. This is usually sent automatically, so we will raise this with our team. Best regards, Rosie

Posted 3 months ago

“Letterbox deliver arrived one day late. We appreciate with Royal Mail this can happen and it is indicated in the small print. However the disappointment and upset was the extreme poor state of the flower on arrival. Half the flowers were dead and the other half in very poor health. This was a birthday present and so very disappointing to us all. To add to insult your customer service team only acknowledged there was a slight problem with the quality and suggested a £10 off my account towards my next order. The least they should have done was to send a full refund or to resend the flowers . An absolute disgraceful service snd response and total disrespect for the customer.I will never buy from this company again.”

Helpful Report

Posted 3 months ago

Hello Michael, I’m genuinely sorry to hear about your experience with us. It’s disappointing to learn that your delivery was late and that the flowers were not in the condition we strive to provide. I completely understand how upsetting this was, especially as it was a birthday present. We appreciate your feedback regarding our customer service response and will certainly use it to improve our processes. Your experience is important to us, and I assure you we are committed to making things right. I have reached out via email. Best wishes, Ellie

Posted 3 months ago

“Will never use the service again. Relied on them to deliver birthday flowers - no tracking, no nothing, flowers never arrived. Was only made aware once I followed up with them. On reaching out to find a solution I was met with terrible customer service.”

Helpful Report

Posted 3 months ago

Hello, I’m really sorry to hear about your recent experience with us. It's frustrating to know that your order was not delivered as expected, and I understand how disappointing it is not to receive any tracking information. Your feedback highlights important areas where we need to improve, especially regarding communication and customer service. Thank you for bringing this to our attention. We take these matters seriously and will work to ensure this doesn’t happen again. I have also reached out via email. Best wishes, Ellie

Posted 3 months ago

“Paid for nominated delivery with tracking, didn't receive either, terrible customer service, wouldn't strongly not recommend”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear about the issues you faced with your order. It’s disappointing to know that you didn’t receive the nominated delivery or tracking information, and I understand how frustrating that must have been for you. We pride ourselves on providing excellent service, and it’s clear we fell short this time. Thank you for bringing this to our attention. Your feedback is crucial for us to improve our processes. Best wishes, Rosie

Posted 3 months ago

“All stems were broken, box bashed. Real shame”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear about the issues you experienced with your order. It’s disappointing to know that your flowers arrived in such poor condition, and I can understand how frustrated that must make you feel. We pride ourselves on delivering quality products, and it’s clear we fell short this time. Thank you for bringing this to our attention. Your feedback is vital for us to make improvements. If not done already, please could you send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Do not use! Use Prestige Gifts to send the flowers and sent me 2 roses and 2 lilies bouquet instead of the Sunflowers Bouquet I ordered! It was a birthday gift. Then would not refund me until I opened a PayPal dispute. Images of what I ordered (sunflowers) and what I recieved!”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear about your experience with your recent order. It’s disappointing to know that you did not receive the bouquet you had selected, especially for a special occasion like a birthday. We understand how important it is to send the right sentiments through flowers, and I apologize for any frustration this has caused. Thank you for bringing this to our attention. Your feedback is invaluable, and I will make sure to share your comments with the team to improve our service going forward. I can confirm that our team follows a set policy and procedure before processing any refunds. The decision was not related to the dispute raised through PayPal. Best wishes, Rosie

Posted 3 months ago

“I paid for the upgrade to the largest bouquet of flowers and when they were received they were appalling. I complained and was told that there was a mix up at the florists and my client only received a medium bouquet. The bouquet received was not not even a standard size! I have received a £5 refund, which does not make up for the original reason I sent the flowers in the first place. I felt very embarrassed. I will not be using this service again.”

Helpful Report

Posted 3 months ago

Hello, I’m truly sorry to hear about your experience with us regarding your recent order. It’s disappointing to know that the bouquet did not meet your expectations and that there was a mix-up with the size. I understand how important these gestures are, and I’m sorry for any embarrassment this may have caused. Your feedback is invaluable, and I will be sure to relay your comments about the quality and communication to our team. We strive for excellence and your insights will help us improve in the future. Best wishes, Rosie

Posted 3 months ago

“Sadly the flowers arrived 5 days after the designated date- I ordered them well in advance so wasn’t even 24 hour delivery- as a consequence the flowers were already dropping petals when they arrived”

Helpful Report

Posted 3 months ago

Hello Sarah, I’m truly sorry to hear that your flowers arrived later than expected and in less-than-perfect condition. We strive to deliver promptly and present high-quality blooms, and it’s disappointing to know that we missed the mark this time. Your feedback is important to us, and I will ensure that your comments about our delivery service are addressed with the team. I have located your order and can see that our customer service team have replied to your email this morning to look into this for you. Best wishes, Rosie

Posted 3 months ago

“Next day delivery, don’t bother! £50 for a vase of flowers that were horribly small, looked like they picked the worst of the worst blooms! Don’t waste your money or your time, customer service is well below par. I implore you not to order from this company, you’ll be disappointed to say the least.”

Helpful Report

Posted 3 months ago

Hello Lynn, I'm very sorry to hear about your recent experience with us. It’s disheartening to know that the flowers you received did not meet your expectations, and I completely understand your frustration. We aim to provide high-quality blooms and satisfactory service, and it’s clear we fell short on this occasion. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Your feedback regarding the size and quality of the flowers, as well as your experience with customer service, is truly important to us, and I will ensure it is addressed with the appropriate team. We take customer concerns seriously, and your input will help us improve. Best regards, The Haute Florist Team

Posted 3 months ago

“Very poor delivery service. Flowers arrived the day after the celebratory birthday ! Wouldn’t use this company again. Very disappointed and not a great response from customer services.”

Helpful Report

Posted 3 months ago

Hello Mrs Turner, I sincerely apologise for the inconvenience caused by the delayed delivery. It’s disappointing to hear that the flowers arrived after the celebration, and I understand how frustrating this must be for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Best wishes, The Haute Florist Team

Posted 3 months ago

“I wont ever use this florist again. I paid £45 (plus postage) and what turned up was just dreadful and nothing like what was ordered and when I asked for a refund I was offered an insulting £5. They only offered to replace the whole bouquet after I asked for a manager which makes me wonder why this wasn’t their first go to answer after seeing the pictures I provided. I will include pictures of what I ordered vs what arrived and also the email offering £5. From the product to the customer service, my whole experience with this company has been rubbish.”

Helpful Report

Posted 3 months ago

Hello, I'm really sorry to hear about your recent experience with us. It's disappointing to learn that the bouquet didn’t meet your expectations and that our handling of your concerns fell short. We always strive to provide a high standard of service, and I sincerely apologise for any frustration this may have caused. While our customer service team follows set policies and procedures, I completely understand your disappointment with the initial £5.00 partial refund. I’ve passed your feedback on to the relevant team so we can reflect and improve. We truly value your feedback, and it plays an important role in helping us enhance our service. I hope the replacement bouquet was well received. Best regards, Rosie

Posted 3 months ago

“Will never order from them again. Nonchalant and unhelpful customer service who are not willing to find a win win solution. My present was returned to the seller due to an address issue and they basically said. Your loss. I wasn’t even informed that my order was returned. I had to find out from the tracking number provided. Useless service”

Helpful Report

Posted 3 months ago

Hello Barbara, I’m truly sorry to learn about your experience with our customer service. It's never our intention to make our customers feel unsupported, especially in situations like yours. I understand how frustrating it must have been to not receive communication about your order being returned. However, we do rely on customers to provide us with the correct details at the time of ordering. Your feedback is valuable, and I will certainly share your concerns with our team for further review. I have reached out via email. Best wishes, The Haute Florist Team

Posted 3 months ago

“Very disapointing I paid £50 so expected a decent bouquet however when my sister received the flowers and send a picture I was so disappointed they looked like a £8 bunch from Tesco .”

Helpful Report

Posted 3 months ago

Hello, Thank you for your feedback. I’m really sorry to hear that the bouquet did not meet your expectations. We always aim to provide beautiful arrangements and it’s disappointing to learn we fell short in this instance. Your comments are important to us, and we will review them to ensure we continually enhance our quality. We appreciate your input and hope for the opportunity to serve you better in the future. Best regards, The Haute Florist Team

Posted 3 months ago

“Awful customer service. I wouldn’t buy from them again! Bought flowers on next day delivery the flowers arrived after three days the included a bank holiday but the flowers should have arrived before it and once the flowers arrived they were wilting I sent pictures of the flowers and they refused to give me a refund. I had conversation over email for over a period of two days in the end I just had to do a charge back . I would not encourage people to buy from them.”

Helpful Report

Posted 3 months ago

Hello Nicholas, Thank you for taking the time to share your experience. I truly apologise for the delays and the condition in which the flowers arrived. This is not reflective of our usual standards, and I understand why you would feel dissatisfied. We strive to provide good service and we take your feedback seriously. I’m sorry that our communication during this time was not up to par. I appreciate your patience and will use your comments to help us improve moving forward. Best wishes, The Haute Florist Team

Posted 3 months ago

“I Ordered flowers for my girlfriend’s last day at work … they came a day late and she never got her flowers .. no refund .. I could tell from the tracking they weren’t coming when they were supposed to .. no reply to emails and no refund .. terrible company terrible customer service”

Helpful Report

Posted 3 months ago

Hello Charles, Thank you for your feedback. I'm truly sorry to hear about the issues you've experienced with your order and the lack of communication from us. This is not the level of service we aim to provide, and I understand your frustration. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews