Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Very poor delivery service. Flowers arrived the day after the celebratory birthday ! Wouldn’t use this company again. Very disappointed and not a great response from customer services.”

Helpful Report

Posted 2 days ago

Hello Mrs Turner, I sincerely apologise for the inconvenience caused by the delayed delivery. It’s disappointing to hear that the flowers arrived after the celebration, and I understand how frustrating this must be for you. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am again very sorry for this and for any disappointment caused on this occasion. Best wishes, The Haute Florist Team

Posted 1 day ago

“I wont ever use this florist again. I paid £45 (plus postage) and what turned up was just dreadful and nothing like what was ordered and when I asked for a refund I was offered an insulting £5. They only offered to replace the whole bouquet after I asked for a manager which makes me wonder why this wasn’t their first go to answer after seeing the pictures I provided. I will include pictures of what I ordered vs what arrived and also the email offering £5. From the product to the customer service, my whole experience with this company has been rubbish.”

Helpful Report

Posted 2 days ago

Hello, I'm really sorry to hear about your recent experience with us. It's disappointing to learn that the bouquet didn’t meet your expectations and that our handling of your concerns fell short. We always strive to provide a high standard of service, and I sincerely apologise for any frustration this may have caused. While our customer service team follows set policies and procedures, I completely understand your disappointment with the initial £5.00 partial refund. I’ve passed your feedback on to the relevant team so we can reflect and improve. We truly value your feedback, and it plays an important role in helping us enhance our service. I hope the replacement bouquet was well received. Best regards, Rosie

Posted 1 day ago

“Will never order from them again. Nonchalant and unhelpful customer service who are not willing to find a win win solution. My present was returned to the seller due to an address issue and they basically said. Your loss. I wasn’t even informed that my order was returned. I had to find out from the tracking number provided. Useless service”

Helpful Report

Posted 2 days ago

Hello Barbara, I’m truly sorry to learn about your experience with our customer service. It's never our intention to make our customers feel unsupported, especially in situations like yours. I understand how frustrating it must have been to not receive communication about your order being returned. However, we do rely on customers to provide us with the correct details at the time of ordering. Your feedback is valuable, and I will certainly share your concerns with our team for further review. I have reached out via email. Best wishes, The Haute Florist Team

Posted 1 day ago

“Very disapointing I paid £50 so expected a decent bouquet however when my sister received the flowers and send a picture I was so disappointed they looked like a £8 bunch from Tesco .”

Helpful Report

Posted 3 days ago

Hello, Thank you for your feedback. I’m really sorry to hear that the bouquet did not meet your expectations. We always aim to provide beautiful arrangements and it’s disappointing to learn we fell short in this instance. Your comments are important to us, and we will review them to ensure we continually enhance our quality. We appreciate your input and hope for the opportunity to serve you better in the future. Best regards, The Haute Florist Team

Posted 2 days ago

“Awful customer service. I wouldn’t buy from them again! Bought flowers on next day delivery the flowers arrived after three days the included a bank holiday but the flowers should have arrived before it and once the flowers arrived they were wilting I sent pictures of the flowers and they refused to give me a refund. I had conversation over email for over a period of two days in the end I just had to do a charge back . I would not encourage people to buy from them.”

Helpful Report

Posted 6 days ago

Hello Nicholas, Thank you for taking the time to share your experience. I truly apologise for the delays and the condition in which the flowers arrived. This is not reflective of our usual standards, and I understand why you would feel dissatisfied. We strive to provide good service and we take your feedback seriously. I’m sorry that our communication during this time was not up to par. I appreciate your patience and will use your comments to help us improve moving forward. Best wishes, The Haute Florist Team

Posted 5 days ago

“I Ordered flowers for my girlfriend’s last day at work … they came a day late and she never got her flowers .. no refund .. I could tell from the tracking they weren’t coming when they were supposed to .. no reply to emails and no refund .. terrible company terrible customer service”

Helpful Report

Posted 1 week ago

Hello Charles, Thank you for your feedback. I'm truly sorry to hear about the issues you've experienced with your order and the lack of communication from us. This is not the level of service we aim to provide, and I understand your frustration. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best regards, Katie

Posted 1 week ago

“Terrible ordered the flowers last week. Royal mail tried to deliver them. They never did and the florist takes no responsibility and will not offer a credit”

Helpful Report

Posted 1 week ago

Hello Nancy, Thank you for your feedback. I'm really sorry to hear about the delivery issues you've faced and the distress this has caused. We understand how important timely delivery is, and we appreciate your patience with this matter. I can see that a credit was offered, but I apologise if this was not satisfactory. I have reached out via email. Best regards, Ellie

Posted 1 week ago

“The ‘large’ bouquet I ordered and paid extra for (bouquet was meant to be worth £80+) was NOT LARGE and a complete waste of money. This was roughly the size of a £10 bouquet from Tesco so I urge you to save your money. The lily’s were also rotting on the stem (all of them) so they needed removing immediately. I tried to contact customer service but no response. Won’t be wasting my money again!”

Helpful Report

Posted 4 months ago

Hello Emma, Thank you for taking the time to leave a review. We are so sorry to hear about the size issues you have experienced with your recent order with us. This is incredibly disappointing to hear and we do apologise for any upset caused. A member of our customer support team has now contacted you regarding this. We hope this can be resolved. Kind regards, Tom.

Posted 4 months ago

“When you buy flowers as a gift, what matters most to you? For me, it's the person recieving them when I expect them to arrive and in beautiful condition. My experience with Haute Florist is that they promise the world, eagerly take your money, and then respond with vaguely worded responses and zero attempt to help if there's a problem. I am writing to formally complain about my recent experience with your service. I placed an order for flowers to be delivered on a specific date, our anniversary. I paid a premium for this special occasion delivery, but the flowers have yet to arrive, now three days late. The delivery delay has completely undermined the purpose of the order, and your customer service team has been unhelpful in resolving the issue. While you’ve offered to refund the courier fee (which you'll claim back from the courier anyway), this does not address the core problem: the flowers have not been delivered as promised. Furthermore, your representatives have vaguely stated that they will “investigate quality issues” once the flowers arrive, but this does not provide reassurance. Your website markets next-day delivery as a key feature, yet the terms suggest customers must wait three days before an investigation even begins, shifting the responsibility to the courier without providing real solutions. I paid £80 for fresh, high-quality flowers. At this point, I have no confidence they will arrive in the condition I expect. The delay has not only spoiled the occasion but also compromised the value of the service I paid for. When I requested a refund, I was fobbed off with vague responses of “We'll investigate”. You don't need to investigate. You can see from the tracking it's late. You can see from the message on the card it's for an anniversary gift that, now it's the weekend, can't be delivered until at least 5 days late. I paid a premium for a premium product and you failed to do what you promised. Please do the right thing and issue a full refund.”

Helpful Report

Posted 4 months ago

Hello, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the significant delays and issues you faced with your anniversary delivery. This is not the standard of service we strive for, and I completely understand how disappointing this situation is. We always aim to ensure timely deliveries, especially for special occasions, and it’s frustrating to know we didn’t meet your expectations. I apologise for the vague communication you received regarding your order; that is not the level of support we believe in providing. Your feedback about our customer service processes will be addressed as we work to improve them. I appreciate your patience during this unfortunate delay and understand how it has affected the value of your purchase. Please rest assured that your concerns are taken seriously, and we will work diligently to rectify the situation. I can see that this has since been resolved. Sincerely, Rosie

Posted 4 months ago

“Absolutely appalling. Flowers didn’t arrive as agreed. Customer service were unable to help because “a third party was responsible” for delivery. Haute shirked any responsibility and there are no refunds if flowers die. Tulips were replaced with carnations in the Christmas flowers. Disappointing is an understatement.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your disappointing experience. This is not the level of service we strive to provide, and I deeply regret the inconvenience caused. We aim to ensure all orders arrive as agreed, and I apologise for any issues with the delivery or substitutions made to your bouquet. While we do occasionally work with third-party couriers to ensure timely delivery, we understand that this should not affect your overall experience. We also state in the description that the tulips may be substituted with carnations. I do apologise for any upset caused by this. Warm regards, Rosie

Posted 4 months ago

“Delivery was delayed as it had been dispatched to the wrong depot (I assume this fault was with Royal Mail ) however, I contacted Haute to understand how this happened and where my order was but received no reply.”

Helpful Report

Posted 4 months ago

Hello Hannah, Thank you for sharing your experience with us. I'm truly sorry to hear about the delivery delay and your lack of response from our team. This is not the level of service we strive to provide, and I understand how frustrating it can be to feel unacknowledged. I can confirm that our office closes at 5 pm, and general customer service inquiries are addressed the following day as promptly as possible. I see that our team has responded to you today. Your feedback is essential, and I assure you it will be reviewed so we can improve our communication and delivery processes moving forward. We appreciate your patience in this matter and hope to have the opportunity to better serve you in the future. Best regards, Ellie

Posted 4 months ago

“Delivery was late - not the fault of a courier, fault with Haute/prestige, so we did not have the item in time for the event - wasted purchase.”

Helpful Report

Posted 4 months ago

Hello Jessica, Thank you for your feedback, and I’m truly sorry to hear about the late delivery of your order. I understand how disappointing it must have been not to receive your item in time for your event. This is not the experience we aim to provide at Haute Florist. I appreciate you bringing this to our attention, and I assure you that your comments regarding the timely delivery will be reviewed with our team to improve our service. Best wishes, Ellie

Posted 4 months ago

“Flowers I ordered in advance for a special occasion. Delivered a day late and were not needed thereafter. A waste of money, time and flowers. . Eventually had to buy them from a local store and made our own bouquet which turned out beautifully. Contacted customer service, absolutely no help, the company put the entire blame on the courier service (3rd party). The flowers were delivered a day after on a 2nd class stamp, therefore a delay in the flowers being delivered on time was a big possibility. The flowers were expensive and putting on 1st class stamp would have prevented a delay. No refund or some form of gift voucher was offered. It would have shown some form of a genuine sincerity to the whole situation. Really disappointed and personally would not order from them again. A mistake in the review i sent before. Delivered a day after not before.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your feedback. I sincerely apologise for the inconvenience you experienced with your order. It’s disappointing to hear that the flowers arrived late and did not serve their intended purpose. Your experience does not represent the level of service we strive to provide at Haute Florist. I understand your frustration regarding the delivery and the communication with our customer service team. Your feedback about the postage options is valuable, and we will take this into consideration to prevent similar issues in the future. Best wishes, Ellie

Posted 4 months ago

“First time using this florist and I wont be using them again. Sent glowers for my friends 60th theywere very disappointing wilted and squashed in the box. I was very embarrassed. Customer services admitted they were not as they should have been and offered a £10 credit!!! They needed to resend some decent flowers but declined to do so. I would not recommend, use another florist.”

Helpful Report

Posted 5 months ago

Hello Julie, Thank you for taking the time to share your experience, and I'm genuinely sorry to hear that the flowers did not meet your expectations. It’s always our goal to deliver beautiful arrangements, and it’s disappointing to learn that we missed the mark this time. I understand how disappointing it can be when gifts do not arrive in the condition anticipated, and I apologise for any distress caused. While I see our customer service team offered a £10 credit, I acknowledge your concerns regarding a replacement bouquet. Your feedback is invaluable and helps us improve our services. Best wishes, Ellie

Posted 5 months ago

“I was sent a photo of the quality of the flowers and for the money paid it was so disappointing. Nothing like the photo advertised.”

Helpful Report

Posted 5 months ago

Hello Rosanna, Thank you for sharing your thoughts. I'm truly sorry to hear that the quality of the flowers did not meet your expectations. We aim to reflect our images accurately and provide a delightful experience, so it’s disheartening to learn that we fell short in this instance. I appreciate your feedback as it helps us improve. If you would like to discuss this further, please feel free to reach out directly at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 5 months ago

“Was charged £70 as I upgraded to a "large" bouquet. When arrived i was very disappointed. The bunch was nothing like the image on the website. I'd say easily half the size. Emailed customer service... their reply was almost as shocking as the poor bunch received. This is what you get.... Then silence. I'll prob just do a charge back as this is absolutely nothing like the image on their website”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I'm sorry to hear that you were disappointed with the bouquet you received. We strive to provide beautiful arrangements, and it’s disheartening to learn that your experience did not reflect our standards. We take customer feedback seriously and aim to resolve any issues you may have encountered. I can see that a fresh bouquet has been arranged for delivery. Best wishes, Tom

Posted 5 months ago

“ordered flowers to arrive on my mums sixtieth birthday. they arrived a day late and were not in great condition for the price i paid. i rang to complain and there response was there was nothing they could do.”

Helpful Report

Posted 5 months ago

Hello Nadia, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive as expected and that the quality of the flowers was disappointing. We understand how important these moments are, and it’s upsetting to learn that we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If not done already, please send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 5 months ago

“Avoid! They offer next day delivery however in reality this does not happen, dismissive customer service team and extremely poor quality flowers, certainly not as described.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience with us did not meet your expectations, especially regarding the delivery timing and the quality of the flowers. We strive to provide prompt service and high-quality products, so it’s disappointing to learn that we fell short in your case. I can see that your order was placed after the cut-off for next-day delivery which is why this was delivered on the 16th. If you could please send us some images of the flowers you received to enquiries@hauteflorist.co.uk, along with your order number and the subject line "REVIEW," we’d like the opportunity to address your concerns regarding the quality of your flowers. Best wishes, Katie

Posted 5 months ago

“Ordered to be delivered on the 15/11/24 they turned up on the evening of the 26th So no thanks won’t be using your company anymore”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I am very sorry to hear that your order was delivered on the 15th as requested and I do apologise for any disappointment caused on this occasion. I can see that this was delivered the following day. However, if there are any issues with the flowers due to this delay, please send us some photos of the bouquet and we would be happy to look into this for you. Best wishes, Katie

Posted 5 months ago

“The flowers my partner recived were of a poor standard. So was disappointed and from the picture I chose the flowers I expected more. Some flowers were damaged. Not happy about them. Will not be using this company again”

Helpful Report

Posted 5 months ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the flowers you received did not meet your expectations and that some were damaged. We want every customer to feel satisfied with their purchase, and it's disheartening to know we fell short in your case. Your comments are important, and we will address this internally to ensure we improve our product quality and customer experience. Could you please send a few images of the bouquet to enquiries@prestigeflowers.co.uk? Be sure to include your order number and use "REVIEW" as the subject line. Thank you! Warm regards, Rosie

Posted 5 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews