I’ve been a customer since March 2021 and have spent around £250 with this florist. And the quality has been slowly going down hill. For my mother in laws gift for this years Mother’s Day, I thought I’d give it one last chance. I won’t make that mistake again. The bouquet has arrived today as an early surprise and it has more filler flowers than roses and looks nothing like the image for £32.50. I took photos and used the chat function on the app to be told within 60 seconds that the florist had reviewed the photos and couldn’t see anything wrong with the quality. I was then weirdly given a breakdown of how to cut the stems and care for them. I thought I was talking to a ‘bot’ and not a human. But this turns out to not be the case. I screen shot the bouquet I was expecting and obviously I wasn’t expecting like for like… but reasonably full bouquet. The only way I could describe it would be that Morrisons or Tescos would have offered a fuller bouquet for cheaper. The response I got was that they had reviewed the photos and said i could dispute payment with my bank but highlighted that they have the right to challenge especially when they can’t see anything wrong with the quality or in failing to follow their own procedures. I am as you can tell by my tone, frustrated and annoyed more so at myself for giving them so much money to not be given the basic level in customer service. I hope this helps others to not be as naive as me to keep using them. If I could add photos to this review I would happily do so. As others would be equally disappointed and expect a suitable resolution.