Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.70

4.7 Rating 27,421 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 27,421 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 1st May 2024

3492

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dismal is the word i would use to describe your service . My partner received dead flowers and no chocolates as ordered. When i called to query I was spoken to so rudely - no apology and just robotic, moronic customer service - very upsetting. You clearly have no ethics as a company. I am still awaiting my refund for the dead flowers . I would never ever use you again. Dispicable.”

Helpful Report

Posted 3 months ago

Dear Jane, thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate your honesty and bringing these issues to our attention. Firstly, we would like to express our sincere apologies for the disappointing experience you and your partner had with our service. It is truly disheartening to hear that the flowers were delivered in poor condition, and the chocolates were missing from your order. Furthermore, we deeply regret the customer service you encountered when inquiring about the issue. We understand the frustration and upset this situation has caused, and we assure you that we take your concerns seriously. I can see that our team did request more photos of the flowers to be able to look into this further for you. Warm regards, Rosie

Posted 2 months ago

“I ordered a bouquet for my sister’s birthday on 25th January- it’s now almost Feb and I still have no delivery date and eight emails later I am done with dealing with an AI chat who writes that deliveries to remote areas may be subject to delay - it’s Glasgow… please help!!! I am a very loyal and regular HF customer but when there is a problem it’s important to speak to a person. What is most worrying is that my card had been debited but I had to chase to check (non) delivery - I don’t think this is the first time this has happened but am just too busy work wise to chase up non delivery via an awful AI service So disappointed”

Helpful Report

Posted 3 months ago

Dear Elaine, thank you so much for taking the time to share your feedback with us regarding your recent experience with Haute Florist. We truly appreciate you bringing these concerns to our attention. First and foremost, please accept our sincere apologies for the inconvenience and frustration you have encountered with the delayed delivery of your sister's birthday bouquet. We fully understand how important it is for special occasions to be celebrated on time, and we are truly sorry for any disappointment caused. I have located your order and can see that a fresh bouquet has been arranged for delivery. Best wishes, Rosie

Posted 3 months ago

“Awful company do not use if you want to rely on getting flowers that are live and on the salt you want them. We ordered £300 worth of flowers for Christmas several items arrived 2 weeks early and 2 bouquets were dead on arrival - the 100% satisfaction just doesn’t exist customer service is non existent they just don’t care - until I’m the end I just feel exhausted by the battle - to be honest I have had lots of good flowers but when it goes wrong they just don’t want to know and use excuse of Christmas is busy ! So is valentines, Mother’s Day etc that’s what florist are supposed to do - do not use if you want to rely on them”

Helpful Report

Posted 3 months ago

Hi David, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We sincerely appreciate your honesty and for bringing these issues to our attention. First and foremost, we would like to apologise for the inconvenience and disappointment you experienced with your Christmas order. We understand how frustrating it can be to receive flowers that are not fresh or delivered at the wrong time. Please accept our sincere apologies for this. We also understand your frustration with our customer service. We are truly sorry if you felt that we did not care or provide the level of service that you expected. We assure you that this is not the standard we strive for, and we deeply regret any exhaustion or dissatisfaction you may have felt during this process. I have located your order and can see that this has since been resolved with our team. Warm regards, Rosie

Posted 3 months ago

“Flowers arrived a day late for my daughter's birthday, with no notification and apparently this was acceptable, even though you say that you deliver next day and I ordered them 3 days in advance. All replies from you are standard copied and pasted replies which do not address the issue. When the flowers did arrive they were an unappealingly, brownish tinged interpretation of what was advertised. I had checked the Haute reviews on Google which are all excellent (not sure how this can be....) - wish I'd checked Trust Pilot first. Disastrous.”

Helpful Report

Posted 3 months ago

Dear Jane, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and for bringing these issues to our attention. We sincerely apologise for the inconvenience caused by the late delivery of the flowers for your daughter's birthday and for the lack of notification. This is certainly not the level of service we strive to provide. We understand how important it is for special occasions to be celebrated on time, and we apologise for falling short in this regard. We also apologise for the quality of the flowers you received. It is disheartening to hear that they were not as appealing as advertised. We understand the disappointment this may have caused. Please send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Katie

Posted 3 months ago

“Flowers were half wilted, too much money for a poor bunch of flowers, do not match the picture 1 bit, customer service is non existant, dont pay extra if u dare pay anything for flowers off these”

Helpful Report

Posted 3 months ago

Dear Paul, thank you so much for taking the time to provide feedback on your experience with Haute Florist. We truly value your opinion as it helps us improve our services. We deeply apologise for the issues you encountered with your order. It is certainly not the standard we strive to uphold at Haute Florist. We regret that the flowers you received were half-wilted and did not meet your expectations. We understand your frustration with the flowers not resembling the picture provided and the lack of customer service you experienced. Once again, we apologise for any inconvenience caused and assure you that your feedback will be taken seriously. We hope for another opportunity to serve you better in the future. Warm regards, Katie

Posted 3 months ago

“Disappointing! Next day delivery does not apply to certain places, though this is not clear on the website UNLESS you read the terms and conditions. The front page, states next day delivery a number of times but does not indicate there are exceptions.”

Helpful Report

Posted 3 months ago

Dear Ms Simpson, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your valuable input. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 3 months ago

“Absolutely awful service from you guys. Would’ve made a better bouquet from the weeds of the sidewalk compared to what I received.”

Helpful Report

Posted 3 months ago

Dear Anoop, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and we sincerely apologise for the disappointing bouquet you received. We understand that the quality of the arrangement did not meet your expectations, and for that, we are truly sorry. We strive to provide our customers with the highest quality floral creations, and it's disheartening to learn that we fell short on this occasion. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

“Arrived the day after the birthday, both bunches were not as described, I paid £104 to make my friends birthday and she got these. I complained and James who admitted there where not the quality I had paid for, and he didn't give a monkeys, offer a £15 credit. I wouldn't use these people again, a pointless gesture.”

Helpful Report

Posted 3 months ago

Hello Linzi, thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. First and foremost, please accept our sincere apologies for the disappointment you and your friend experienced. We understand how important it is for a birthday gift to be delivered on time and as described. We deeply regret that the flowers arrived the day after the birthday and did not meet your expectations in terms of quality. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“The worst bunch of flowers ive ever received! I was given 4 single roses and a bunch of greens that looked nothing like the bunch that was advertised on the website. The flowers are all dying and such bad quality. When I emailed customer service and sent photos they told me to just water the flowers?! I am appalled. Ive attached photos of what i thought i ordered vs what I received. You’re much better ordering from somewhere else! Do not recommend”

Helpful Report

Posted 3 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We genuinely appreciate hearing from our customers, as it helps us improve our services. We sincerely apologise for the disappointment and frustration you have experienced with the bouquet you received. We completely understand your disappointment in receiving a bunch of flowers that you felt did not match the image on our website. I have contacted you via email. Best wishes, Katie

Posted 3 months ago

“Refund terrible bouquet. Don't recommend”

Helpful Report

Posted 3 months ago

Dear Anna, thank you so much for taking the time to share your feedback about your experience with Haute Florist. Firstly, we would like to extend our sincerest apologies for the issues you encountered, specifically regarding the refund process and the quality of the bouquet you received. We understand how frustrating and disappointing this must have been for you, and we are truly sorry for any inconvenience caused. I have located your order and can see that our customer service team has arranged for a fresh bouquet to be delivered. Best regards, Katie

Posted 3 months ago

“Booked flower delivery for my sisters 40th birthday. Flowers not delivered on the booked date. Customer service not interested. Whole service really bad from beginning to end. Would not recommend this company. If you want an efficient service book with somebody else.”

Helpful Report

Posted 3 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“Ordered flowers on Friday for Next Day delivery but they weren’t delivered until yesterday (Monday), even though they were dispatched on Friday. Very disappointing. After contacting Customer service, I was told delivery could take 3 days!! Wouldn’t have ordered if I’d known.”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback of Haute Florist. We truly appreciate hearing about your experience, and we want to sincerely apologise for the delay in the delivery of your order. We are deeply sorry for any disappointment or inconvenience this may have caused. At Haute Florist, we strive to provide a seamless and timely delivery service, and we are disappointed that we fell short on this occasion. We have taken note of your concerns regarding the delivery timeframe and we will make the necessary improvements to ensure better communication with our customers. Best wishes, Katie

Posted 3 months ago

“Wish i'd have read the reviews before purchasing. £45 for a bouquet + £9 delivery before 1pm, flowers arrived mostly dead and the boquet was not giftable (last minute replacement boquet purchased at own expense elsewhere as wasn't expecting wilted flowers to arrive). Following a lengthy email exchange, refusal of £10 store credit (which I think was offensive), refusal of replacement offer (had already advised flowers were for special occasion that had passed and a replacement had already been arranged elsewhere), a refund offered minus the £9 delivery charge which is appaling as I now basically paid for the privilage to have dead flowers arrive sooner. Wouldn't recommend, the boquet at £45 was appallingly small and the customer service is dissapointing and hard work.”

Helpful Report

Posted 3 months ago

Dear Ashley, thank you so much for taking the time to share your experience with us at Haute Florist. We sincerely appreciate your feedback and we are truly sorry for the disappointing situation you encountered. We apologise for the condition in which your bouquet arrived. We aim to provide our customers with beautiful, fresh flowers that are perfect for any occasion, and it is disheartening to hear that we fell short of your expectations. We understand the inconvenience caused, especially since you had arranged an alternative bouquet at your own expense. We also apologise for any frustration caused during the email exchange. Our intention is always to find a suitable resolution for our customers, and it seems we failed to meet your expectations in this regard. I would like to inform you that I have refunded the remaining amount on your order. I do apologise for the mix-up with the orders. Best wishes, Ellie

Posted 3 months ago

“Not enough tropical flowers, to many thistles and junk to fill it out and make it look nice.”

Helpful Report

Posted 3 months ago

Dear Chris, thank you so much for taking the time to share your feedback on your recent experience with Haute Florist. We apologise for any disappointment caused by the lack of tropical flowers and an excess of thistles and other fillers in your arrangement. We understand that these issues may have compromised the overall appearance and quality of the bouquet you received. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Katie

Posted 3 months ago

“Have used previously and quality was excellent. Flowers died within two days”

Helpful Report

Posted 3 months ago

Dear Sarah, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Haute Florist. Firstly, we want to sincerely apologise for the unfortunate experience you had with your recent purchase. We understand how disappointing it must have been for the flowers to die within just two days. This is definitely not the level of quality and service we strive to provide, and we deeply regret any inconvenience caused. We take great pride in our previous successes and the excellent quality we have been able to deliver to our customers, which makes your feedback regarding this recent incident even more crucial for us to address. I can see that you have been in contact with our customer service team and they are awaiting your reply. Best wishes, Rosie

Posted 3 months ago

“I paid for delivery on a Saturday by 1PM. Checked tracking on Saturday night flowers not even sent. No communication from Haute so I had to contact them. They blame Royal Mail. Something to bear on mind they do not use a carrier like DHL or DPD, they use Royal Mail who are of course cheap but unreliable. 60th birthday present knackered.”

Helpful Report

Posted 3 months ago

Dear Iain, thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate it when our customers let us know about their experiences, as it helps us improve our services. We are truly sorry for the inconvenience you faced regarding the delivery of your order. We understand how important it was for you to have the flowers delivered on time, especially for such a special occasion as the 60th birthday. We apologise for any frustration caused by the lack of communication from our side. I can see that you have been in contact with our customer service team and this has since been resolved. Best wishes, Katie

Posted 3 months ago

“'Next Day' delivery is actually a three day delivery window (even when subscribed to Haute+). Customer Services gave standard copy and paste responses when delivery failed to turn up the next day. Once they've dispatched the order they're not interested. Would not recommend this company”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and letting us know about the issues you encountered. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 3 months ago

“Dreadful!!!!!! Disappointing bouquet of flowers for £45 please do not use this company!!! Learnt a huge lesson shop local with a florist. Complained which was a huge faff offered £10 credit hahaha I will never use this company ever again and will tell everyone I know not to either!!”

Helpful Report

Posted 3 months ago

Thank you so much for taking the time to share your feedback regarding your experience with Haute Florist. We are very sorry to hear that our services have not lived up to our usual high expectations on this occasion. This is very disappointing to hear. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 3 months ago

“Very disappointed with the flowers received! They were a birthday gift for my mum and I paid extra for the large bouquet and what was received was very disappointing. I ordered the Tikal bouquet and it looks beautiful in the pictures but nothing like what she received. The flowers just come in a box not even displayed nicely like a proper bouquet, they just looked like cheaper flowers that you would get in packets at a garage all bunched together and then smaller in size, they fit in I would say a medium size vase, my mum still appreciated them but I won’t be using haute again because definitely not worth the price paid”

Helpful Report

Posted 3 months ago

Dear Jess, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Haute Florist. We truly appreciate your honest review and we apologize for the disappointment that you and your mum experienced. We understand how important it is for birthday gifts to be special and memorable, and it is regrettable to hear that the Tikal bouquet did not meet your expectations. We sincerely apologize for any inconvenience caused by the appearance of the flowers. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

“Delivered dead sympathy flowers to grieving recipient. Shipment kept getting routed all over the place and arrived a week late. I’ve contacted them numerous times with no response or resolution. Would warn others from using this company.”

Helpful Report

Posted 3 months ago

Dear Julia, Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We genuinely appreciate your honesty and openness in sharing your concerns. Firstly, please accept our sincere apologies for the disappointing service you received. We understand the importance of delivering fresh sympathy flowers, and we deeply regret that the flowers were delivered in such poor condition. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 3 months ago

Haute Florist is rated 4.7 based on 27,421 reviews