Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“I ordered 2 lots of flowers for friends. Both turned up practically dead, one was late. Pictures were sent, replacements offered. One of these replacements arrived - just as dead as the first. The other did not arrive at all. Communication with customer service was useless. They took no respnsibility, they did not communicate to me that my friends had issues. They finally offered £15 off my next order - as if that is going to happen! What an awful experience. Avoid this company.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to provide us with your feedback on your recent experience with Haute Florist. We sincerely appreciate your willingness to share your concerns, and we apologise for the disappointing experience you had. We are truly sorry to hear that both of the floral arrangements you ordered arrived in poor condition, with one even being delayed. We understand how frustrating this must have been for you. Additionally, we apologise for the lack of communication and assistance you received from our customer service team during this process. This is not the level of service we strive to provide. Once again, we extend our sincerest apologies for the inconvenience caused, and we hope for the opportunity to make things right for you in the future. Warm regards, Katie

Posted 9 months ago

“Extremely gutted with the quantity of flowers received compared to the bouquet advertised. Quantity not quality is extremely poor and the communication over email has also been exceptionally poor. I will not be using again or recommending to anyone. One very disappointed customer!”

Helpful Report

Posted 10 months ago

Thank you so much for taking the time to share your feedback on your experience with Haute Florist. We truly appreciate your honesty and for bringing this matter to our attention. We are truly sorry for the disappointment caused by the quantity of flowers received in comparison to the advertised bouquet. We understand that the quantity, rather than the quality, was disappointing in your case, and we apologise for any inconvenience this may have caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 10 months ago

“I ordered flowers before 9am on 28th June and they still have not arrived pm 1st July. 4 days later and past my sisters 70th birthday. I have requested a refund and they have said no. If the flowers ever do arrive I’m not sure what condition they will be in.”

Helpful Report

Posted 10 months ago

Dear Kevin, thank you so much for taking the time to provide us with your feedback on your recent experience with Haute Florist. We truly appreciate your input and apologise for any inconvenience caused. We are extremely sorry to hear about the delay in the delivery of your flowers, especially on such a special occasion as your sister's 70th birthday. This is certainly not the level of service we strive to provide, and we understand your frustration. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If this has not been received by the end of the day today, please get in touch with us at enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line and we can look into this further for you. Best wishes, Katie

Posted 10 months ago

“The flowers arrived wilted and dying. I have used many online florists before and have never received flowers in such a sorry state, suffice to say I will not be using Haute again”

Helpful Report

Posted 10 months ago

Dear Kieran, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate hearing from our valued customers, and we’re sorry to hear that your flowers arrived wilted and dying. We understand your disappointment, and we apologise for the inconvenience caused. We strive to ensure that our customers receive the freshest and most stunning floral arrangements, and it's disheartening to learn that we missed the mark in your case. Your feedback is invaluable to us, as it helps us improve and provide better service to our customers in the future. In order to address the issues you faced, please could you send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 10 months ago

“Ordered a next day delivery bouquet and it arrived 3 days later. All the Royal Mails fault and customer service didn’t want to know. False advertising- they cannot deliver next day”

Helpful Report

Posted 10 months ago

Dear Craig, Thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate customers like yourself who provide us with valuable insights. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Best regards, Haute Florist Customer Support

Posted 10 months ago

“Bouquet looked nothing like the photo! Very sparse and had 3 almost dead roses. Brown round the edges and soft. Glad I got it delivered to me and not straight to our friends. Won’t be ordering again.”

Helpful Report

Posted 10 months ago

Dear Catriona, thank you so much for taking the time to share your experience with us. We truly appreciate your valuable feedback and apologize for the disappointment you encountered with your recent order from Haute Florist. We understand how crucial it is for the bouquet to resemble the photo and to arrive in pristine condition. We sincerely apologise for any inconvenience caused by the sparse arrangement and the presence of almost dead roses. The brown edges and softness certainly do not meet our quality standards. Please could you forward us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you? Best wishes, Rosie

Posted 10 months ago

“The experience was unfortunately very poor. I got in touch with them to change the delivery details, giving plenty of notice considering the alternative address was in the same city. Haute informed me that it was “too late” to change the delivery address, leading to the recipient not receiving the gift! My girlfriend was flying home the next day, hence why it was vital that the address was changed.”

Helpful Report

Posted 10 months ago

Hello Jonathan, We're extremely sorry to hear you've had a hard time trying to cancel/amend your order and that has left you feeling poorly about the company - it is not at all the kind of service we set out to provide as our goal is to spread joy with our flowers! Best wishes, Katie

Posted 10 months ago

“I ordered 2 reasonably expensive arrangements one was delivered on the correct day the other ( the more expensive) did not. A complete lack of support from customer services took me 3 days to get a tracking number. All I got was platitudes and copies of the contract. Incredibly frustrating. Flowers never arrived. First and last order.”

Helpful Report

Posted 10 months ago

Dear Marilyn, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and value your perspective. Firstly, we want to extend our sincerest apologies for the inconvenience you faced with your order. We understand how important it is to have both of your arrangements delivered on the correct day. We're sorry for not meeting your expectations in this regard. We are also sorry to hear about the challenges you faced in reaching our customer service team and the lack of support you experienced. It is clear that we have let you down, and for that, we deeply apologise. This is not the level of service we strive for. I have located your order and can see that this has since been resolved. Warm regards, Rosie

Posted 10 months ago

“Buyers beware!! I have ordered twice with issues. The first time, an extremely poor quality bouquet was replaced with a bouquet of the standard you would hope to receive. I had hoped this was an unfortunate occurrence. The second time, I reported a quality issue out of their stipulated time- you are given 3 days to report any concerns. As the flowers were a gift, the recipient was too embarrassed to complain to me. I have since found out that the flowers lasted TWO days before wilting and dropping. Customer service refuse to support a delivery of a new bouquet. They do offer a £10 credit….not useful when I plan never to use the company again. Such a shame, the flowers are unusual and offer such a wow factor. Only the wow factor is extremely short lived.”

Helpful Report

Posted 10 months ago

Dear Andrea, thank you so much for taking the time to provide us with your feedback regarding your experiences with Haute Florist. We truly appreciate your honesty and value your opinion. We sincerely apologise for the issues you encountered on both occasions. It is indeed disheartening to hear that the bouquet you received was of poor quality. We understand your disappointment with the second order as well, especially considering that the flowers wilted and dropped just two days after delivery. We are sorry that our team were unable to resolve this satisfactorily for you this time. Warm regards, Rosie

Posted 10 months ago

“I ordered birthday flowers to be delivered yesterday. It is the next day 1pm and the flowers are not yet delivered??? This is really really disappointing.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Haute Florist. We sincerely appreciate customers like you who take the time to let us know about their experiences, as it helps us to improve our services. We sincerely apologise for the inconvenience and disappointment you have faced regarding the delivery of your birthday flowers. We understand how important timely delivery is, especially for special occasions like birthdays, and we are truly sorry for any frustration this may have caused. If this has still not been received by the end of the day today, please let us know and we can look into this further for you. Best wishes, Katie

Posted 10 months ago

“Pretty flowers but they did not last. Bought them for my mums birthday, on the day they were delivered some of the roses we’re already wilted and petals were falling off. 2 days later, they looked like the pictures attached. Shame”

Helpful Report

Posted 10 months ago

Hello Ana, I'm truly sorry to hear about your experience with the flowers you bought for your mum's birthday. It's disappointing that they didn't last as they should have. Quality and longevity are important to us, and we regret that we fell short on this occasion. We appreciate you bringing this to our attention. Please contact our customer service team with your order details and some images of the bouquet so that we can make this right for you. Your satisfaction is our priority, and we would like to ensure we learn from this experience to improve our services in the future. Best wishes, Katie

Posted 10 months ago

“Very disappointed with the quality that arrived today for my Wife's anniversary.”

Helpful Report

Posted 10 months ago

Hello Andreas, Thank you for your review. I'm deeply sorry to hear about your disappointment with the quality of the flowers that arrived for your wife's anniversary. This falls short of the high standards we aim to deliver, especially for such a special occasion. Please accept our sincerest apologies for any inconvenience or disappointment caused. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 10 months ago

“Roses arrived Friday and were already slightly brown around edges. By Monday we’re completely brown around edges. By Tuesday they had to be thrown out. Their response is that this is normal and to pull off the outer brown leaves. If we did this we wouldn’t know where to stop as they are all brown and wilting. Not good customer service. Don’t waist your money. They last far longer from the supermarket”

Helpful Report

Posted 10 months ago

Hello Suzanne, Thank you for sharing your experience with us. We're truly sorry to hear about the disappointment with the longevity and condition of the roses you received. Your feedback is invaluable to us, and we apologise if our initial response didn't meet your expectations. We aim to provide high-quality flowers that last, and we regret that this was not your experience. Your satisfaction is our priority, and we appreciate the opportunity to improve based on your feedback. Thank you for bringing this to our attention.

Posted 10 months ago

“The flowers did not arrive on the next day as promised ! This completely ruined my intention. I booked the next day option and had problem booking it as I could only do it on the day before rather than a few days in advance . The flowers arrived and were left outside the house upside down which ruined the flowers so I am not happy ! It was an expensive gift and I feel I have not got value for money . I found it complicated trying to track the delivery. I am just out of hospital and don’t need any stress right now !”

Helpful Report

Posted 10 months ago

Thank you for taking the time to provide us with your feedback regarding your recent experience with Haute Florist. We genuinely appreciate your honesty and willingness to provide us with valuable insight into what went wrong. We sincerely apologise for the inconvenience you faced with the non-delivery of your flowers on the promised next day. We understand that this completely ruined your intention, and we deeply regret any disappointment and frustration caused. Additionally, we apologise for any confusion you encountered while attempting to schedule the delivery a few days in advance. I have located your order and can see that a fresh bouquet was arranged for delivery. Warm regards, Rosie

Posted 10 months ago

“I ordered on 12th for Father’s Day on 16th. The flowers didn’t arrive until 18th. It’s in the Isle of Man, but they had time to deliver or give me notice. A huge disappointment.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 10 months ago

“Accepted next day delivery, but delivered 3 days late although it’s obvious the bouquet was sent day after order as the flowers were drooped and dying. Quoted terms and conditions that delivery to Scotland takes longer, why accept next day delivery then? I’m embarrassed by the quality of the bouquet delivery. Offered £15 credit note off next order, no thank you I won’t be using again. I have photos but unable to post.”

Helpful Report

Posted 10 months ago

Hello Michele, thank you so much for taking the time to provide us with your feedback on your experience with Haute Florist. We truly appreciate customers like you who are willing to share their thoughts and help us improve. First and foremost, we would like to extend our sincere apologies for the delay in delivering your bouquet. We understand the frustration caused by receiving the flowers three days later than expected, especially when it appears that the bouquet was sent the day after your order. I have located your order and can see that our customer service team have responded to your email offering a replacement bouquet. They are awaiting your reply. Best wishes, Katie

Posted 10 months ago

“Bouquet is pathetic with miserable looking flowers and broken stalk of flower. We understand that the picture shown is for a large boutique, surely a standard size can’t be that bad. It was for our mother’s birthday and it came a day late after a mixup.Totally disappointed. I will upload the image if the review let me.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to share your experience with us at Haute Florist. We sincerely appreciate your feedback and apologise for the disappointment caused by the bouquet you received. We understand that the image shown was for a large bouquet, and we apologise for not meeting your expectations with the standard size arrangement. Your disappointment is valid, and we truly apologise for any inconvenience this mix-up may have caused, especially in regard to the delay in delivery for your mother's birthday. Once again, we apologise for the disappointment caused. Warm regards, Rosie

Posted 10 months ago

“Didn’t delivered the flowers on the day they were supposed to. Ruining the surprise and the present for Father’s Day. Customer service is terrible. Wouldn’t recommend at all”

Helpful Report

Posted 10 months ago

Hello, thank you for your review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future. Kind regards, Tom.

Posted 10 months ago

“Bouquet arrived on time although the roses were fully open, wilting with curled brown petals. I sent over multiple pictures to their customer service team only to be sent a care card…. I reported the issue within 10 minutes of opening them. When I suggested this wasn’t resolving my problem, I was basically told to pull off the damaged petals on the roses and make do! I would not recommend this business. AVOID and find a local florist who are cheaper and offer a much better service.”

Helpful Report

Posted 10 months ago

Hello David, thank you for your review. We are saddened to hear that our flowers have left you feeling disappointed- this certainly isn't our intention! We make it our aim to get the best flowers for you. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 10 months ago

“Terrible flowers and customer services. Ordered a £50 bouquet for my elderly parents wedding anniversary. Original bouquet arrived with multiple dead stems and the rest of the stems deteriorated a couple of days later. I provided photographic evidence of the same and was offered a replacement bouquet (on the assumption this was a one off issue) which I accepted. The second bouquet arrived and the next day the roses started dying. By the third day all of the roses were dead and the agapanthus stems were all brown and the flower heads were dropping off unopened. Haute have offered only a £10 refund in the circumstances. Absolutely shocking. Don’t be fooled by the beautiful arrangements on the website. This Company was once my go to, delivering amazing quality bouquets and with fantastic customer service too. I will never use this Company again.”

Helpful Report

Posted 10 months ago

Hello, thank you for your review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Kind regards, Tom.

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews