Don’t ignore the bad review. Read their terms and conditions!! The good reviews flood the bad reviews here but take time to read the bad ones. Every thing that happened in the bad reviews has happened exactly to me. I didn’t think it would but here we are! The website is ran by prestige florist with 2.3/5 stars. Haute doesn’t exist on companies house. It’s a rebrand of an existing poorly reviewed florist. I ordered my flowers for next day and chose courier service. I paid £44.50. The flowers are actually sent by Royal Mail in a box and take up to 3 days. So when your flowers don’t arrive in time for the event etc then you won’t get a refund. If they’re dead and low quality, you won’t get a refund, as per the other reviews you’ll only be offered a small voucher toward your next purchase (why would you make the same mistake twice). They also say that once the flowers leave them and are with Royal Mail, they are no longer their responsibility and they won’t offer a refund if they’re damaged on the way, which isn’t in line with the law which states it’s their responsibility until I receive them. They say they give a 100% satisfaction commitment, but then on their terms and conditions they say once it’s accepted by a courier they can’t honor that commitment any more. (6.1.3 Our courier delivered flowers are exempt from our 100% satisfaction guarantee as soon as they are collected by the courier and they are out of our direct control.) So basically as soon as it’s posted, they won’t accept any liability for flowers in a box, traveling from Birmingham to the rest of the UK, taking 3 days. It’s your responsibility and your loss if they are damaged or die on the way, and you can’t ever vouch for what condition they entered the box 4 days prior. I ordered my flowers on Saturday. They were packed Sunday and traveled Monday, Tuesday, Wednesday, and still not received. Customer service have said I will not get a refund. If they are dead or poor quality I need to send photos and they may offer some credit towards another purchase. If I raise a dispute with my bank, the advisor told me they will dispute it. So bare in mind they will make it extremely difficult for you to claim a refund. So that they don’t try to change their attitude in a reply I’ve included their initial reply to me so you can see how they approach issues with delivery and quality. I raised that the item was due Monday and still not here Wednesday afternoon. And I picked and paid for next day delivery. From your order, I can see that the order is ready for delivery. As stated in our terms and conditions, we cannot guarantee a specific delivery date. We have a 3-day window for deliveries, so we need to allow up to 3 days after the nominated delivery date to conduct further investigations. If there are noticeable quality issues upon delivery due to the delay, we are more than willing to investigate further. We would appreciate it if you could send pictures to our support team. Please note that after 3 days, we can only refund the delivery charge, not the entire order. Our Customer Satisfaction policy covers all areas within our control. Unfortunately, delivery is beyond our control as we use a third-party courier service. Nevertheless, as a gesture of goodwill, would like to offer you a refund of the £5.99 delivery charge back to your original payment method. Please let me know if you would like me to proceed with this