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Haute Florist Reviews

4.7 Rating 29,406 Reviews
93 %
of reviewers recommend Haute Florist
4.7
Based on 29,406 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Haute Florist Reviews
Haute Florist 5 star review on 10th December 2024
Andrea Lopes
Haute Florist 5 star review on 9th December 2024
Mrs Louise Barratt
Haute Florist 5 star review on 7th December 2024
Lynne Heath
Haute Florist 5 star review on 5th December 2024
Shelley Bellamy
Haute Florist 5 star review on 4th December 2024
May Chia
Haute Florist 5 star review on 4th December 2024
May Chia
Haute Florist 5 star review on 4th December 2024
May Chia
3726
Anonymous
Anonymous  // 01/01/2019
I am very happy with the service I received. Flowers delivered today are absolutely beautiful! Thank you. Joyce
Haute Florist 5 star review on 9th October 2024 Haute Florist 5 star review on 9th October 2024
Helpful Report
Posted 2 months ago
Hello Joyce, thank you so much for your wonderful 5-star rating and for taking the time to share your feedback! We are thrilled to hear that you are very happy with the service you received from Haute Florist. Once again, thank you for your kind words and for choosing Haute Florist. Best regards, Rosie
Posted 2 months ago
Beautiful flowers - would definitely use again for a special occasion
Helpful Report
Posted 3 hours ago
Hello Michael, Thank you so much for your wonderful review! We're delighted to hear you loved the flowers and that you'd consider us for your special occasions in the future. Warm regards, Rosie
Posted 3 hours ago
Delivered on time and returned following day as no one was home. Very good
Helpful Report
Posted 15 hours ago
Hello Helen, Thank you for your fantastic review! We're glad to hear that your order was delivered on time and that our team was able to assist with the return. Your satisfaction is our priority, and we look forward to serving you again in the future. Warm regards, Rosie
Posted 3 hours ago
Website full of beautiful arrangements and gift ideas. Easy to navigate and order. Will definitely use again.
Helpful Report
Posted 21 hours ago
Hello Lesley, Thank you for your amazing review! We’re thrilled to hear you found our website easy to navigate and full of beautiful arrangements. We appreciate your support and look forward to helping you with your future orders! Warm regards, Rosie
Posted 3 hours ago
Beautiful flowers and very clear website; easy to use. Thanks
Helpful Report
Posted 1 day ago
Hello, Thank you for your kind review! We’re so glad to hear that you found our website easy to use and that you loved the flowers. Your satisfaction is very important to us, and we look forward to helping you again soon! Warm regards, Rosie
Posted 22 hours ago
My cousin was extremely pleased with the flowers, she said they looked lovely and very well packaged. I will be making a smaller order in January.
Helpful Report
Posted 1 day ago
Hello Peter, Thank you for your fantastic review! We're thrilled to hear that your cousin loved the flowers and appreciated the packaging. It's wonderful to know they brought her joy. We can't wait to assist you with your order in January! Warm regards, Rosie
Posted 1 day ago
Delivery was delayed as it had been dispatched to the wrong depot (I assume this fault was with Royal Mail ) however, I contacted Haute to understand how this happened and where my order was but received no reply.
Helpful Report
Posted 1 day ago
Hello Hannah, Thank you for sharing your experience with us. I'm truly sorry to hear about the delivery delay and your lack of response from our team. This is not the level of service we strive to provide, and I understand how frustrating it can be to feel unacknowledged. I can confirm that our office closes at 5 pm, and general customer service inquiries are addressed the following day as promptly as possible. I see that our team has responded to you today. Your feedback is essential, and I assure you it will be reviewed so we can improve our communication and delivery processes moving forward. We appreciate your patience in this matter and hope to have the opportunity to better serve you in the future. Best regards, Ellie
Posted 1 day ago
Simply Brilliant. I ordered my mum a large bouquet of flowers for next day delivery, at 8pm the previous evening. The flowers in immaculate condition and exactly as shown in the photo were delivered before mid-day. My mum was very appy with them. I will be using Haute again..
Helpful Report
Posted 1 day ago
Hello, Thank you for your wonderful review! We're so pleased to hear that the bouquet for your mum was delivered in immaculate condition and brought her happiness. Your satisfaction means the world to us, and we look forward to serving you again in the future! Warm regards, Rosie
Posted 1 day ago
Flowers were happily received, on time and as pictured. Thank you
Helpful Report
Posted 1 day ago
Hello Christine, Thank you for your lovely review! We're delighted to hear that the flowers were happily received, on time, and just as pictured. Your feedback truly brightens our day, and we can't wait to delight you with our blooms again in the future! Warm regards, Rosie
Posted 1 day ago
Pleased with the Windermere bouquet although it didn't seem to have as many flowers or the lovely leaves as shown considering I ordered the large bouquet. I sent this as a gift. It was to be delivered on the 7th. While tracking the delivery it came up as redeliver on the 9th. I couldn't change it. However it was delivered on the Sunday the 8th, thank you Royal Mail, and still looked good.
Helpful Report
Posted 1 day ago
Hello, Thank you for your thoughtful review! We're glad to hear that the Windermere bouquet was well received as a gift, and we appreciate your understanding regarding the delivery timing. We strive to create beautiful arrangements, and your feedback about the flowers is invaluable to us. We hope to delight you again in the future! Warm regards, Rosie
Posted 1 day ago
Thank you! Ordered flowers and hamper for my aunts 90th. I live overseas and called customer service just to double check delivery window and location was possible who were gracious with all my questions. Was able to order online seamlessly and delivery was on time - arrangement beautiful. Thank you for helping our families connect across the pond! Andrea (Bermuda)
Haute Florist 5 star review on 10th December 2024
Helpful Report
Posted 1 day ago
Hello Andrea, Thank you so much for your heartfelt review! We're thrilled to hear that we could help you connect with your family across the pond for your aunt's special milestone. It's great to know that our customer service team was able to assist you seamlessly and that the flowers and hamper met your expectations. Your satisfaction truly means the world to us, and we look forward to serving you again! Warm regards, Rosie
Posted 1 day ago
Excellent bouquet delivered on time 😊
Helpful Report
Posted 1 day ago
Hello Jayne, Thank you for your fantastic review! We're thrilled to hear that your bouquet was delivered on time and met your expectations. Your kind words encourage us to keep doing our best! We look forward to creating more beautiful arrangements for you in the future. Warm regards, Rosie
Posted 1 day ago
My clients were absolutely delighted. Thank you so much Haute 🌟🌟🌟🌟🌟
Helpful Report
Posted 1 day ago
Hello Lisa, Thank you so much for your fantastic review! We're thrilled to hear that your clients were absolutely delighted with their flowers. Warm regards, Rosie
Posted 1 day ago
The flowers were delivered to my friend on time and in great condition. She was thrilled with them. Thank you
Helpful Report
Posted 1 day ago
Hello, Thank you for your fantastic review! We're thrilled to hear that the flowers arrived on time and in great condition, bringing joy to your friend. Warm regards, Rosie
Posted 1 day ago
Everything was delivered perfectly and flowers were all in a good condition and as pictured.
Helpful Report
Posted 1 day ago
Hello Nicola, Thank you for your fantastic review! We're thrilled to hear that your flowers arrived perfectly and in great condition, just as you expected. Your satisfaction means so much to us, and we can't wait to help you brighten someone's day again soon! Warm regards, Rosie
Posted 1 day ago
Poor service & pay more than usual forist. Deliveries late and separated.
Helpful Report
Posted 1 day ago
Hello, Thank you for your feedback. I’m sorry to hear about the poor service and the late deliveries you experienced. We always aim to provide timely and reliable service, so it’s disappointing to know we fell short in your case. Your comments about the pricing and delivery issues will be reviewed as we continuously strive to improve our services. We appreciate your input and hope to have the opportunity to serve you better in the future. Best regards, Ellie
Posted 1 day ago
Great delivery
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Posted 1 day ago
Hello Jemma, Thank you for your fantastic review! We're thrilled to hear that you were happy with the delivery. Your satisfaction is our priority, and we can't wait to serve you again soon! Warm regards, Rosie
Posted 1 day ago
Brilliant service,, from picking the flowers to delivery.
Helpful Report
Posted 2 days ago
Hello, Thank you for your fantastic review! We’re so glad to hear that you had a brilliant experience with our service, from selecting flowers to delivery. Your kind words motivate us to keep providing the best for our valued customers. We look forward to serving you again soon! Warm regards, Rosie
Posted 2 days ago
Never fails - delivered lovely flowers, thank you
Helpful Report
Posted 2 days ago
Hello Christine, Thank you for your wonderful review! We're thrilled to hear that we consistently deliver lovely flowers for you. Your kind words encourage us to keep up the great work. We look forward to bringing joy to your space again soon! Warm regards, Rosie
Posted 2 days ago
Delivery was late - not the fault of a courier, fault with Haute/prestige, so we did not have the item in time for the event - wasted purchase.
Helpful Report
Posted 2 days ago
Hello Jessica, Thank you for your feedback, and I’m truly sorry to hear about the late delivery of your order. I understand how disappointing it must have been not to receive your item in time for your event. This is not the experience we aim to provide at Haute Florist. I appreciate you bringing this to our attention, and I assure you that your comments regarding the timely delivery will be reviewed with our team to improve our service. Best wishes, Ellie
Posted 2 days ago
Amazing flowers best I have ever received by post
Helpful Report
Posted 2 days ago
Hello Nicola, Thank you for your amazing review! We're thrilled to hear that you received the best flowers ever by post. Your kind words brightened our day and motivate us to continue delivering exceptional blooms. We look forward to delighting you with more beautiful arrangements in the future! Warm regards, Rosie
Posted 2 days ago
Haute Florist is rated 4.7 based on 29,406 reviews