Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,684 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,684 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 3rd May 2025

3750

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice bouquet delivered on time. It made my friends day.”

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Posted 16 hours ago

“The flowers that I sent to my friend were beautiful! She loved them. The website was easy to use. My only complaint was that I got confusing emails from the Royal Post Office, first telling me that the flowers would be delivered after they day they were supposed to arrive, and then a second email saying they were being delivered the next day and she had already recieved them! In any case, I would use Haute Florist again because it all worked out in the end.”

Helpful Report

Posted 1 week ago

Hello Barbara, Thank you for your kind review! We're so glad to hear that your friend loved the flowers and that you found our website easy to use. We apologise for the confusion with the Royal Post Office's emails and appreciate your understanding. Best wishes, The Haute Florist Team

Posted 5 days ago

“Flowers delivered on time and in good condition”

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Posted 1 week ago

Hello Fiona, Thank you for your kind review! We’re so glad to hear that your flowers were delivered on time and in great condition. Best wishes, The Haute Florist Team

Posted 5 days ago

“The flowers arrived on time and according to the recipient was delighted with them. They lasted!”

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Posted 1 week ago

Hello De, Thank you for your great review! We’re so pleased to hear that the flowers arrived on time and that the recipient was delighted with them. It’s wonderful to know they lasted and brought joy! Best wishes, The Haute Florist Team

Posted 1 week ago

“Beautiful bouquet. I Will definitely order again!”

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Posted 1 week ago

Hello Anne, Thank you for your lovely review! We’re so glad to hear that you loved the bouquet and look forward to helping you with your future orders. Best wishes, The Haute Florist Team

Posted 1 week ago

“Ordered the roses and freesias beautiful arrived on time and in good condition”

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Posted 1 week ago

Hello, Thank you for your wonderful review! We're pleased to hear that your roses and freesias arrived on time and in great condition. Best wishes, The Haute Florist Team

Posted 1 week ago

“Ordered smoothly im sure these flowers will be perfect for my friend”

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Posted 1 week ago

Hello Karen, Thank you for your lovely review! We’re delighted to hear that your ordering experience was smooth, and we’re confident that your friend will love the flowers. Best wishes, The Haute Florist Team

Posted 1 week ago

“Will recommend”

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Posted 2 weeks ago

Hello, Thank you for your kind review! We're glad to hear that you would recommend us, and we truly appreciate your support. Best wishes, The Haute Florist Team

Posted 1 week ago

“Everything went well and was delivered on time. Lesley”

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Posted 2 weeks ago

Hello Lesley, Thank you for your wonderful review! We're delighted to hear that everything went smoothly and that your order was delivered on time. Best wishes, The Haute Florist Team

Posted 2 weeks ago

“Flowers were delivered on time & in good condition.”

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Posted 2 weeks ago

Hello, Thank you for your kind review! We're glad to hear that your flowers were delivered on time and in good condition. Best wishes, The Haute Florist Team

Posted 2 weeks ago

“Bought a bouquet for friends birthday and she was really pleased with them 😊”

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Posted 2 weeks ago

Hello Bethan, Thank you for your lovely review! We're so happy to hear that your friend was pleased with the bouquet. Best wishes, The Haute Florist Team

Posted 2 weeks ago

“The flowers are of the highest quality and recipients tell me they also like the packaging... very stylish”

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Posted 3 weeks ago

Hello, Thank you for your kind review! We’re delighted to hear that you found our flowers to be of the highest quality and that the stylish packaging caught your recipients' attention. Your feedback means so much to us! Best wishes, The Haute Florist Team

Posted 2 weeks ago

“Smooth ordering process”

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Posted 1 month ago

Hello, Thank you for your kind review! We're thrilled to know that you had a smooth ordering process with us. Best wishes, The Haute Florist Team

Posted 1 month ago

“Easy to navigate website with beautiful bouquets of flowers.”

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Posted 1 month ago

Hello, Thank you for your lovely review! We're so glad to hear that you found our website easy to navigate and enjoyed our beautiful bouquets. Best wishes, The Haute Florist Team

Posted 1 month ago

“Good and efficient”

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Posted 1 month ago

Hello, Thank you for your positive review! We're pleased to know that you found our service both good and efficient. We strive to provide a seamless experience for our customers. Best wishes, Rosie

Posted 1 month ago

“Lovely flowers”

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Posted 3 months ago

Hello, Thank you for your lovely review! We're delighted to hear that you enjoyed our flowers. Your satisfaction is our top priority, and your feedback truly brightens our day. Best wishes, Rosie

Posted 3 months ago

“AMEX didnt work”

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Posted 4 months ago

Hello, Thank you for taking the time to share your feedback! We sincerely apologize for the inconvenience with your AMEX payment. Your experience is very important to us, and we appreciate you bringing this to our attention. If there's anything we can do to assist you further, please don’t hesitate to reach out. We hope to serve you again soon! Warm regards, Rosie

Posted 4 months ago

“Beautiful flowers. Delivery came on time even though there was no communications sent regarding the delivery, gave a bit of anxiety. Other then that, all good.”

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Posted 4 months ago

Hello, Thank you for your thoughtful review! We're so glad you found the flowers beautiful and that the delivery was timely. We completely understand how the lack of communication could cause some concerns, and we appreciate your feedback as it helps us improve our services. We look forward to serving you again in the future! Warm regards, Rosie

Posted 4 months ago

“I’ve used Haute Florist for a while now and mostly the flowers and service are fabulous. Unfortunately the last two deliveries have been very late (7pm) in the chosen day which is not acceptable especially when I put the order in several days before. Also this time some of the roses had black edges. Overall I will continue to use Haute and hopefully they will fix these issues.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your thoughtful review, Sarah! We’re glad to hear that you generally enjoy our flowers and service, but we sincerely apologise for the delays in your recent deliveries and the quality of the roses. Your feedback is invaluable, and we are actively working to address these issues to ensure a better experience in the future. We appreciate your continued support and look forward to serving you again soon! Warm regards, Rosie

Posted 4 months ago

“Everything was fine and the flowers were fabulous. Except one small very annoying issue that all other florists do that you do not or it is very difficult to find on your web site. Why do you not clearly show the delivery date of the flowers on all your emails to customers and also online clearly so the customer can go on line and check it. All florists do it except you. As I was sending multiple flowers on different dates it was really annoying to have to write to your customer support to find out the date flowers were being delivered. Only a small point but it would put my off using you again. As the service was not seemless. Sounds petty but just saying froma custners point of view. Might be something to add.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your valuable feedback! We're thrilled to hear that you found the flowers fabulous. We completely understand your concern regarding the delivery date visibility, and we genuinely appreciate you bringing this to our attention. Your comments are important to us as we strive to enhance our customer experience. We will certainly consider your suggestion for making delivery dates clearer on our communications. Thank you for your support, and we hope to have the opportunity to serve you again! Warm regards, Rosie

Posted 4 months ago

Haute Florist is rated 4.7 based on 29,684 reviews