Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“ordered flowers to arrive on my mums sixtieth birthday. they arrived a day late and were not in great condition for the price i paid. i rang to complain and there response was there was nothing they could do.”

Helpful Report

Posted 5 months ago

Hello Nadia, Thank you for your feedback. I’m truly sorry to hear that your order did not arrive as expected and that the quality of the flowers was disappointing. We understand how important these moments are, and it’s upsetting to learn that we fell short. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. If not done already, please send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Tom

Posted 5 months ago

“Avoid! They offer next day delivery however in reality this does not happen, dismissive customer service team and extremely poor quality flowers, certainly not as described.”

Helpful Report

Posted 5 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience with us did not meet your expectations, especially regarding the delivery timing and the quality of the flowers. We strive to provide prompt service and high-quality products, so it’s disappointing to learn that we fell short in your case. I can see that your order was placed after the cut-off for next-day delivery which is why this was delivered on the 16th. If you could please send us some images of the flowers you received to enquiries@hauteflorist.co.uk, along with your order number and the subject line "REVIEW," we’d like the opportunity to address your concerns regarding the quality of your flowers. Best wishes, Katie

Posted 5 months ago

“Ordered to be delivered on the 15/11/24 they turned up on the evening of the 26th So no thanks won’t be using your company anymore”

Helpful Report

Posted 5 months ago

Hello, Thank you for your review. I am very sorry to hear that your order was delivered on the 15th as requested and I do apologise for any disappointment caused on this occasion. I can see that this was delivered the following day. However, if there are any issues with the flowers due to this delay, please send us some photos of the bouquet and we would be happy to look into this for you. Best wishes, Katie

Posted 5 months ago

“The flowers my partner recived were of a poor standard. So was disappointed and from the picture I chose the flowers I expected more. Some flowers were damaged. Not happy about them. Will not be using this company again”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback. I’m genuinely sorry to hear that the flowers you received did not meet your expectations and that some were damaged. We want every customer to feel satisfied with their purchase, and it's disheartening to know we fell short in your case. Your comments are important, and we will address this internally to ensure we improve our product quality and customer experience. Could you please send a few images of the bouquet to enquiries@prestigeflowers.co.uk? Be sure to include your order number and use "REVIEW" as the subject line. Thank you! Warm regards, Rosie

Posted 6 months ago

“I am extremely disappointed with the flowers I received. I ordered from Haute, but they came from a second company called Prestige Flowers. I paid extra for a large bouquet, but it looks like a standard size. When I ordered, there was no clear explanation of how many stems come in small, medium, or large, and I feel like I got scammed. I contacted customer service the same day I received them, but I still haven't received an email back. The quality is terrible, honestly, store-bought flowers are better and cheaper. To top it off, the flowers were dead just three days later.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not meet your expectations and that you felt misled regarding the size of the bouquet. We strive for clarity in our descriptions and I regret that this was not conveyed properly in your case. Your feedback about the quality and our customer service is essential for us to address and improve. I can confirm our team has responded to your email asking for some images of the bouquet to look into this for you. Warm regards, Rosie

Posted 6 months ago

“No message card”

Helpful Report

Posted 6 months ago

Hello Gary, Thank you for your feedback. I’m truly sorry to hear that your order was missing a message card. We understand how important personalization is, particularly for special occasions, and it’s disappointing when we don’t meet our customers' expectations. Your comments are invaluable to us, and I will be sure to pass them along to our team for further review. We strive to provide a better experience, and your input helps guide our improvements. Warm regards, Rosie

Posted 6 months ago

“I was sent two bouquets by a generous friend. Browning flowers in the first bouquet that also lacked key flowers shown in the photo online. Second bouquet again some flowers going over on arrival and couldn't have been less generous with the amount of flowers. Really poor. I contacted them- they agreed that standards were below what they'd want and offered £15 off a future bouquet. Pathetic. They say as seen in vogue etc- other than in a paid ad in the back pages I'd love to see what proof there is of that. Haute by name. Sh*te on arrival.”

Helpful Report

Posted 6 months ago

Hello Oonagh, Thank you for your feedback. I sincerely apologise for the condition of the bouquets you received. It's disheartening to hear that they did not meet your expectations, and your experience certainly doesn't reflect our standards. I appreciate you reaching out to us; customer satisfaction is incredibly important to us, and I'm sorry that our response did not feel adequate. Regarding the quality of the flowers and any claims made, I understand your frustration and will ensure your feedback is taken seriously as we strive to improve. Warm regards, Rosie

Posted 6 months ago

“Paid in 5 days in advance for a large bouquet with personalised card to be delivered special delivery for an 80th Birthday. No tracking provided. Contacted was given tracking. No delivery. Furious and disappointed. Just contacted customer services. Super unhelpful. Told me to wait until tomorrow!!!! She's 80 today! AVOID.”

Helpful Report

Posted 6 months ago

Hello Julie, Thank you for sharing your experience. I’m truly sorry to hear about the issues you faced with your order, especially given the special occasion. We understand how important timely delivery is, and it's disappointing to learn that we fell short in your case. Although tracking was initially provided, there can sometimes be unforeseen delays that occur beyond our control. I regret to hear that our customer service team was not able to provide the assistance you needed during this stressful situation. I can see that this is still being investigated. Warm regards, Rosie

Posted 6 months ago

“Do not use prestige gifts if you are orderign from Haute, 3 failed deliveries and now my flowers are 6 days old. VERY disapointed! Order placed on teh 25th October and still not been delivered”

Helpful Report

Posted 6 months ago

Hello Maria, Thank you for your review. I'm very sorry to hear that you've experienced multiple delivery failures and that your flowers are yet to be delivered. We understand how disappointing this is, and it’s not what we strive for at Haute Florist. According to the tracking link, delivery was attempted as requested, but there was no answer at the address. Please note that we cannot be held liable if no one is available to receive the delivery, as stated on our website. Royal Mail has updated the tracking and will make another delivery attempt today. If there are any concerns about the quality of the flowers upon arrival, please send us some photos, and we’ll be happy to look into this further for you. Warm regards, Rosie

Posted 6 months ago

“Do not use Haute Flowers if you need next day delivery as they do not actually guarantee next day delivery at all. Despite saying this on their website. They have an exception buried in their terms and conditions which means that they do not guarantee next day delivery and they do not refund if your flowers are delivered late on another day, as mine were.”

Helpful Report

Posted 6 months ago

Hello Rachel, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Tom

Posted 6 months ago

“Flowers came early, some of them were broken”

Helpful Report

Posted 6 months ago

Hello Corey, Thank you for your feedback. I'm sorry to hear that some of the flowers arrived early and were damaged. We strive to ensure that all deliveries arrive in perfect condition and on time. I can see that your order was delivered at around 8 am on the chosen date. We do state on the website that we are unable to specify delivery times. I do apologise. If you could please send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'Review' in the subject line, we would be happy to look into this for you. Best wishes, Rosie

Posted 6 months ago

“I ordered flowers for an important occasion based on a promise they'd be delivered on a certain day. I came home to find an email saying they were "awaiting information" from me. The email said I hadn't filled in the recipient's name or address - which was nonsense when the confirmation email from Haute (which is a front name for Prestige Flowers) contained both, showing that I had done so. I replied to ask what was going on. There was no explanation. The flowers didn't come on the day specified. When I queried this, they told me that buried in the small print was an exclusion for much of the UK. I queried this but was told I'd ticked a box agreeing to it. No one reads Terms and Conditions, I said, pointing out that they hadn't flagged this prominently when placing the order. After twelve (I'm not joking) emails in which the responses were sometimes so obtuse that I genuinely thought I was conversing with a not very intelligent AI, I was offered a phone call. When that came, I queried why I'd been told they were "awaiting information" I'd already given them, the excuse was it was automatically generated (irrelevant) then that it was from another part of the company (irrelevant) and eventually an admission as to what seems to be the true reason: They wanted to see if I'd pay more to add a message to the flowers, even though I'd consciously decided not to. I wasted so much time on this that I've taken the time to warn you about how they operate. At the end of it all, the woman on the phone apologised but refused any refund or other goodwill gesture. As someone who rarely complains even when I get bad service, I'm still amazed at just how awful these people were to deal with. Avoid like the plague.”

Helpful Report

Posted 6 months ago

Hello Samuel, Thank you for taking the time to leave a review. I’m sorry to hear that your order took longer than expected to be delivered. Due to the distance between the delivery address and our distribution centre, there can sometimes be additional transit time. We do mention this in multiple places on our website, including the terms and conditions and the 'delivery information' section on each product page. However, I apologise if this wasn't clear or was overlooked, and I will certainly pass this feedback on to our team. Regarding the automated email you received, rest assured your order would have been processed even without a response. The email is sent as a precaution to make sure no important details, such as a message card, were missed if part of the order form was left incomplete. We do offer a free message card, and the extra 50p charge is only for a premium card—it's entirely optional. Again, I’m very sorry for the delay and any disappointment you experienced with our service. Your feedback is important to us, and we’ll use it to improve our service going forward. Warm regards, Rosie

Posted 6 months ago

“I ordered birthday flowers for my boyfriend nearly a week in advance, but on his birthday, the flowers still hadn’t arrived. I contacted the flower shop the next day, but they didn’t offer an apology and blamed Royal Mail. They told me I had to handle it with Royal Mail myself! If they can’t guarantee on-time delivery, they simply shouldn’t be in this business. They lack this capability, yet they still want to take money and don’t care if things work out or not—it’s not their problem. They don’t care about customers. This is irresponsible business practice. The website looks beautiful, the images are beautiful, but what you receive is disappointment and frustration.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback about your recent experience with Haute Florist. We sincerely appreciate your input and want to apologise for any inconvenience caused by the delayed delivery of your boyfriend's birthday flowers. We understand how important it is for special occasions to be celebrated on time, and we regret that your expectations were not met in this instance. We apologise for any lack of empathy or assistance provided by our customer service team when you reached out to us. This is not the level of service we strive to deliver. Once again, we apologise for any disappointment and frustration you have experienced. We value your feedback. Warm regards, Tom

Posted 6 months ago

“Flowers didn't arrive by selected date - I was then told I would have to wait until 3 days after selected delivery date for any investigations to be done”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for taking the time to share your experience with us. We truly appreciate your feedback and the opportunity to address any concerns you may have encountered with our services. We sincerely apologise for the delay in delivering your flowers by the selected date. We understand how important it is for special occasions to be celebrated on time and we regret any inconvenience this has caused you. We are deeply sorry for the disappointment and frustration you must have felt. Once again, we apologise for any inconvenience caused, and we genuinely appreciate your understanding. We hope to have the opportunity to restore your faith in our services in the future. Warmest regards, Haute Florist Team

Posted 6 months ago

“Very poor value for the money can't compare with Flying flowers flower card and M&S”

Helpful Report

Posted 6 months ago

Thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We genuinely appreciate your valuable input and want to apologise for any inconvenience or dissatisfaction you may have experienced. Once again, thank you for bringing this matter to our attention. We value your feedback and will do everything we can to address the concerns you've raised with our team. Warm regards, Rosie

Posted 6 months ago

“Very disappointing. 4 blooms for £40 compared with M&S with 13 blooms for £50. Poor value for money”

Helpful Report

Posted 6 months ago

Hello Andrew, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate customers like you who provide us with valuable insights. We sincerely apologise for the disappointment you encountered due to the difference in value compared to other retailers. We understand how important it is to receive the best value for your money, and we apologise if our offering fell short of your expectations. Please could you send us some images of the bouquet including a birds-eye view, to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 6 months ago

“Very disappointed: 1. They forgot to include the card with the flower and never sent the card. 2. The rose petals were wilted and not fresh. Will never order from them again”

Helpful Report

Posted 6 months ago

Hello Pouya, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate it when our customers take a moment to let us know about their experience, as it helps us to continually improve our services. Please accept our sincere apologies for the issues you encountered with your order. We understand how important it is to include a card with the flowers, and we regret that it was not included. Additionally, we are deeply sorry that the rose petals were wilted and not fresh. This is certainly not the level of quality we strive to deliver, and we are disappointed to hear that this was your experience. Once again, thank you for your feedback and for bringing these issues to our attention. Best regards, Rosie

Posted 6 months ago

“I ordered the Golden Ember Bouquet and paid an extra £10 for the large bouquet. The website states that the image shown is the medium bouquet. I, therefore, would expect a larger bouquet than that shown in the image as I paid extra for a large bouquet. The bouquet received was considerably smaller than the medium bouquet shown on the website. It is clear the amount of flowers in the medium bouquet is greater in quantity than that in the ‘large’ bouquet received. I made a complaint and sent photos to show the discrepancy in the size and received a response stating that they “cannot see any evident quality issue. The bouquet received is of good quality and the correct size was delivered.” I did not complain about the quality. The response only concentrated on quality and did not deal with the issue of size, other than to say that the correct size was sent. I am extremely disappointed with the size of the bouquet and the response to my complaint. I believe that the website misrepresents the size you will receive for the price paid. I will never purchase flowers from Haute Florist and I will definitely never recommend them.”

Helpful Report

Posted 7 months ago

Hello Lorena, Thank you for sharing your feedback, and I’m truly sorry to hear about your experience. It’s important to us that our customers are satisfied, and we regret that we fell short in your case. We understand your concern regarding the size of the bouquet, and we appreciate you bringing this to our attention. Your feedback regarding the clarity of our website images and descriptions is invaluable, and we will certainly review this to ensure we provide accurate representations moving forward. Warm regards, Tom

Posted 7 months ago

“I ordered flowers for my sister in law to arrive the day she was leaving for her honeymoon. It was a thank you & extra treat for her as she wasn’t able to take her wedding bouquet home on a plane due to all her luggage, kids etc. I had purchased very similar flowers so she could enjoy them on her honeymoon. My order was placed in the appropriate time frame to have a delivery 2 days after the order. I received an email with a time slot which was perfect as my sister in law was leaving in the evening. No updates from delivery company, no sympathy from Haute, just a very generic response. My sister in law has left for her honeymoon, with no flowers, still no delivery as we speak. Had an update to say they should be delivered by 7pm today, so her neighbour will have to rescue the flowers from the door step, if they even arrive & by the time she returns the flowers will be well past their best if not dead! I have asked for a refund after spending nearly £80 but sadly the reply was again generic and lacking in any understanding of the situation. Blaming a 3rd party for delivery issues even though on ordering the company makes lots of promises about next day delivery & order before 10pm etc, along with pay a little extra to track the named delivery date (which I did) wont be using this company again, and like many others I wish I read these reviews first! Lesson learned”

Helpful Report

Posted 7 months ago

Hello Beverley, Thank you for taking the time to leave a review. We sincerely apologise for the disappointment and frustration you've experienced with your recent order. We understand how important it was for your sister-in-law to receive those flowers before her honeymoon, and it’s regrettable that we did not meet your expectations. We take your feedback seriously, and we are committed to improving our services. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 7 months ago

“Terrible. Nothing like the pic, so disappointed . For what I paid it wasn’t worth it”

Helpful Report

Posted 7 months ago

Hello Mariah, Thank you for your review. I’m really sorry to hear that you were disappointed with your order. We aim to provide arrangements that match the images on our site, and I apologise that we fell short in your case. Your feedback is valuable, and we will use this to improve our services. Warm regards, Tom

Posted 7 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews