Haute Florist Reviews

4.7 Rating 29,952 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,952 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3785

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colourful flowers”

Helpful Report

Posted 1 month ago

Hello Jill, Thank you for your feedback on the flowers! We’re thrilled to hear that you appreciated the vibrant hues. Looking forward to serving you again! Warm regards, Team Haute Florist

Posted 1 month ago

“The picture on the website was so elegant, but the bouquet that arrived looked like a child made it. The lilies were not opened so it just looked like a few roses and some untidy greens. I live in the USA, and the photo my aunt sent me of her bouquet made me angry.”

Helpful Report

Posted 1 month ago

Hello Dena, Thank you for taking the time to share your thoughts with us. We sincerely apologize that the bouquet did not meet your expectations. Your feedback is invaluable, and we will certainly take it into consideration to improve our offerings. If not done already, please could you send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Warm regards, Rosie

Posted 1 month ago

“I was not impressed with the bouquet that was sent. It did not look like £60 worth. I was therefore disappointed ☹️”

Helpful Report

Posted 1 month ago

Hello Jane, Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that the bouquet did not meet your expectations, and I understand how disappointing that can be. We strive to deliver beautiful arrangements that are worth every penny, and it’s disheartening to hear we fell short in your case. Your comments are valuable to us, and I will ensure they are taken into consideration as we continue to improve our offerings. If you’d like to discuss this further, please don’t hesitate to reach out to us at enquiries@hauteflorist.co.uk. We would welcome the chance to address your concerns. Warm regards, Rosie

Posted 1 month ago

“They got sent to Rochdale instead of Manchester distribution which took a further 25 hrs”

Helpful Report

Posted 1 month ago

Hello Stevens, Thank you for your feedback. We sincerely apologise for the mix-up with your delivery being sent to Rochdale instead of Manchester. We understand that this caused a delay, and we appreciate your patience. Your experience is valuable to us, and we will work on improving our processes to prevent this in the future. Best wishes, The Haute Florist Team

Posted 1 month ago

“Didn’t receive confirmation email and didnt deliver on date requested.”

Helpful Report

Posted 2 months ago

Hello Shona, Thank you for taking the time to share your feedback. We sincerely apologise for not sending a confirmation email and for the delivery issue on the date requested. Your experience is important to us, and we will look into this matter to ensure it doesn’t happen again. Best wishes, The Haute Florist Team

Posted 1 month ago

“Was not impressed the flowers for the price expected better were like they come from a petrol station”

Helpful Report

Posted 2 months ago

Hello Anthony, Thank you for your feedback. We're sorry to hear that the flowers did not meet your expectations. We strive to provide high-quality arrangements, and we appreciate your input as it helps us improve. If you would like to discuss your experience further, please send a birds-eye view image of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, The Haute Florist Team

Posted 2 months ago

“This was my first time using Haute Florist. I am sure the service will be very bgood indeed.”

Helpful Report

Posted 4 months ago

Hello, Thank you for your review! We're glad to hear that this was your first experience with Haute Florist, and we appreciate your confidence in us. We’re committed to providing great service and look forward to exceeding your expectations in the future. Best wishes, Rosie

Posted 4 months ago

“Delivery was very poor as you used Royal Mail, didn’t deliver till 7.30 in the evening, by that time my daughter had gone out for Birthday celebrations, they redelivered the following day late afternoon. It was quite obvious that due to late delivery the flowers were not at their best!! So therefore unable to review the quality of the bouquet! Let’s hope next months delivery is better!”

Helpful Report

Posted 6 months ago

Hello Elizabeth, Thank you for sharing your feedback with us. We're truly sorry to hear about the issues you experienced with the delivery, especially on such an important occasion. We understand that timely delivery is crucial, and we're disappointed that we fell short this time. Your comments will be taken into account as we strive to improve our service. We appreciate your understanding and hope to provide a better experience next month! Warm regards, Rosie

Posted 6 months ago

“Flowers were nice, friend appreciated them. The disappointing part was the very late delivery, 7.30pm on their birthday. Royal Mail tracking wasn’t working so asked customer service who gave stock answers about it being in their t&c’s and not being their responsibility yada yada. Not ideal. Has put me off ordering from them again.”

Helpful Report

Posted 6 months ago

Hello Katriona, Thank you for your feedback! We’re glad to hear that your friend appreciated the flowers, but we sincerely apologise for the late delivery and any inconvenience it caused on their special day. We understand how important timely delivery is, and your experience highlights an area we need to improve. Warm regards, Rosie

Posted 6 months ago

“Flowers were pretty person who received them loved them which is main thing, I was just expecting something more just seemed small.”

Helpful Report

Posted 7 months ago

Hello Samantha, Thank you for taking the time to share your experience! We're glad to hear that the recipient loved the flowers. We always aim to delight our customers, and we appreciate your feedback regarding the size. Your insights help us to improve our offerings. We hope to have the opportunity to provide you with a more impressive arrangement in the future! Warm regards, Rosie

Posted 7 months ago

“The plant arrangement received did not reflect the photo on the website, which had more or larger plants. I know they may grow and spread but too much compost visible. No reply received to my email.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback! We're truly sorry to hear that the plant arrangement you received didn't align with the image on our website and that there was too much compost visible. Your comments are invaluable and help us to enhance our offerings. We also apologise for not responding to your email; we strive to provide timely communication and regret falling short in this instance. Please feel free to reach out again—we're here to assist you. Warm regards, Rosie

Posted 7 months ago

“The flowers are good but they arrived a day later than I paid for. Given that it was a birthday present, it was disappointing.”

Helpful Report

Posted 8 months ago

Hello Eleanor, Thank you for taking the time to share your feedback. We’re glad to hear that you were satisfied with the flowers, but we sincerely apologise for the delay in delivery. We understand how important it is for special occasions, like birthdays, to be celebrated on time, and we regret any disappointment this may have caused. Please know that we take your concerns seriously and will work to ensure timely deliveries in the future. Warm regards, Katie

Posted 8 months ago

“Although the flowers looked stunning on the website and I upgraded to a medium bouquet, when the flowers arrived, the roses and lillies were drooping, which was a little disappointing. Although Haute have confirmed they will send out a fresh bouquet, which I hope will arrive and look as they do in the picture.”

Helpful Report

Posted 9 months ago

Hello Claire, Thank you for your review. I’m sorry to hear that the roses and lilies arrived drooping, and I understand how disappointing that can be, especially after upgrading to a medium bouquet. We appreciate your understanding and are glad to hear a fresh bouquet has been arranged for delivery. We hope it arrives in perfect condition and meets your expectations. Warm regards, Katie

Posted 9 months ago

“Very quick delivery and great that you can order next day flowers but some of the roses were wilted and one head was broken off which was a shame. East to track on Royal Mail and put delivery options”

Helpful Report

Posted 9 months ago

Hello Sarah, Thank you for your feedback! We're glad to hear you appreciated the quick delivery and tracking options. However, we're sorry to learn that some of the roses were wilted and that one head was broken. This is not the standard we aim for, and we appreciate you bringing it to our attention. We value your support and hope to provide a better experience next time! Best wishes, Rosie

Posted 9 months ago

“Said next day and I ordered in the morning but next day wasn’t actually available and when the flowers arrived at my friend’s I was quite disappointed with the picture she sent me - not like the bouquet in the picture”

Helpful Report

Posted 9 months ago

Hello Rebecca, Thank you for your review. I am very sorry that your order was not delivered as expected and that you were disappointed with the flowers. The reason your order was not available for next-day delivery is because the cut-off time for orders with personalised cards is 6 pm. If not done already, please send us some images of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie

Posted 9 months ago

“Delivered too late for funeral 😟”

Helpful Report

Posted 9 months ago

Hello Peter, Thank you for your review. I’m truly sorry to hear that the delivery was late for such an important occasion. This isn’t the experience we aim to provide, and I apologise for the inconvenience. I will relay this to our dispatch manager. Warm regards, Rosie

Posted 9 months ago

“Friend going for a day surgery was very pleased.”

Helpful Report

Posted 9 months ago

Hello Bernaette, Thank you for letting us know! We’re glad to hear that your friend was pleased with the flowers, especially before their day surgery. We hope they have a speedy recovery!

Posted 9 months ago

“2 days late Delivered in the end efficiently”

Helpful Report

Posted 9 months ago

Thank you for your feedback. We apologize for the two-day delay, but we're glad to hear that the delivery was efficient once it arrived. We appreciate your patience and understanding.

Posted 9 months ago

“The roses was not fresh as the bottom of the flower they was all was soft they only lasted a couple of day's it should have been a soild touch i know as I've got experience In flowers the harder they feel the fresher they are”

Helpful Report

Posted 9 months ago

Hello Ms Smith, Thank you for your review. I’m sorry to hear about the issue with the roses. Freshness is very important to us, and it’s disappointing to learn that they didn’t meet your expectations. We appreciate your feedback and would like to make it right. Please could you send us some photos of the bouquet to enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 9 months ago

“The flowers were great once they arrived. I was very annoyed that the delivery was booked for the Saturday and were not deliverd till Sunday. The courrier said he was only contracted to deliver on a Sunday, so Saturday was never an option. Why not be Honest?”

Helpful Report

Posted 10 months ago

Hello Christine, I’m glad to hear you were pleased with the flowers, but I’m sorry for the delay in delivery and the confusion regarding the schedule. We strive to provide accurate information, and it’s clear we fell short in this instance. I can confirm we do deliver 7 days a week. Warm regards, Tom

Posted 10 months ago

Haute Florist is rated 4.7 based on 29,952 reviews