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Haute Florist Reviews

4.7 Rating 27,291 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

4.7

Based on 27,291 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

enquiries@hauteflorist.co.uk

Location:

Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough
Halifax
HX3 5AX

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Haute Florist 5 star review on 18th April 2024

Siobhan Johnson

Haute Florist 5 star review on 17th April 2024

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Haute Florist 5 star review on 17th April 2024

Haute Florist 5 star review on 16th April 2024

Haute Florist 5 star review on 16th April 2024

Haute Florist 5 star review on 15th April 2024

Haute Florist 5 star review on 15th April 2024

3471

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was a recipient of 2 bunches of flowers from this retailer. In both cases several flowers were dead on arrival. Other species lasted a couple of days. Given the species included, they were probably from Africa, thus adding air miles. The reason I received 2 separate bunches was because I sent a photograph of the first to the sender who then complained to Haute that these were not the ones they ordered. Haute sent a second bunch free to compensate. Haute’s marketing is very upmarket, but watch out for your use of apostrophes. Unfortunately, the website does not reflect the quality of the product.”

Posted 3 days ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and the opportunity to address any concerns. Please accept our sincere apologies for the disappointment caused by the condition of the flowers upon arrival. It's disheartening to hear that several flowers were dead and did not last as long as expected. We understand how frustrating this must have been for you. Regarding our marketing and the use of apostrophes, we appreciate your observation and will certainly take it into consideration for future improvements. Once again, we genuinely appreciate your feedback and the time you took to share your experience with us. Warm regards, Rosie

Posted 2 days ago

“Disappointed in a word… only got them Friday, spent £40 and they are starting to die already after 3 days”

Posted 4 days ago

Dear James, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value customers like you who help us improve. We apologise for the inconvenience caused by the flowers you received. We understand how frustrating it can be to have them starting to wither after just a few days. Our aim is always to provide fresh and long-lasting flowers, so we are genuinely sorry that we fell short of your expectations. I have located your order and can see that a fresh bouquet has been arranged. Warm regards, Rosie

Posted 2 days ago

“Received and also purchased few times from Haute Florist and always has been perfect. However was disappointed with the quality and outcome this time with one flower totally snapped off and looked like it was just placed on top and some of the others slightly browning) Got in touch to send my order back and have a perfect new bouquet sent again to my mum but they wouldn’t and offered £10 credit instead. Will not be ordering again unfortunately with customer service unable to resolve the problem. I didn’t not want a refund or a form of credit I just wanted the order resent and the original order to be sent back to Haute Florist. :(”

Posted 6 days ago

Thank you so much for taking the time to share your experience with us. We greatly appreciate your feedback and we sincerely apologise for the quality issues you encountered with your recent order from Haute Florist. We are truly sorry that one of the flowers was snapped off and that some of the others were slightly brown. We understand how disappointing this must have been for you, especially considering your past positive experiences with us. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warmest regards, Tom

Posted 2 days ago

“Not happy at all. This was the first time buying from this website but never again.”

Posted 1 week ago

Thank you for taking the time to share your feedback about your experience with Haute Florist. We appreciate your honesty and value your input as it helps us to continually improve our services. We are sincerely sorry to hear that your first experience with our website did not meet your expectations. It is truly disheartening to hear that you were not satisfied with your purchase. We understand how important it is for every order to be perfect and we apologise for any inconvenience caused. Please could you contact us at enquiries@hauteflorist.co.uk with your order number and advising further on this? Best wishes, Katie

Posted 1 week ago

“Flowers were sent out on Tuesday evening but didn't arrive until Saturday. The flowers were in a bad state and couldn't be used (they were intended as a gift). It's just a reminder to be wary of letterbox flowers and Royal Mail, which is a pity because the flowers looked like they were lovely.”

Posted 2 weeks ago

Thank you so much for taking the time to share your valuable feedback about your experience with Haute Florist. We deeply apologise for the inconvenience caused by the delayed delivery of your flowers, which arrived in poor condition. We understand that this was meant to be a gift, and we regret that we did not meet your expectations in this regard. We are sorry for any disappointment or frustration this may have caused. If not done already, please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line?

Posted 1 week ago

“I was a little disappointed with the size of the bouquet, as I’d paid extra for the medium bunch and was relieved I’d upgraded, my wife would’ve been very disappointed with the small bouquet, if the medium was half the size of the picture! (perhaps your pictures should state which size they represent?) but even more disappointingly, several of the flowers were broken or already wilting, one of the roses already brown on the edges of the petals & one of the lillies, the ‘highlight’ of the bunch, was snapped 5” up the stem so had to be cut too short. I was trying to make my wife feel better as she was facing her mother’s funeral and, though she was pleased to receive flowers, she was disappointed in their condition and I was disappointed at the value for money, particularly as I’d had a discount, yet still don’t feel I had my money’s worth.”

Posted 3 weeks ago

Dear Neil, thank you so much for taking the time to share your feedback about your recent experience with Haute Florist. We truly appreciate your honesty and are sorry to hear about the disappointment you and your wife experienced with the size and condition of the bouquet. We understand how important it is to accurately represent our products, and we apologise if our pictures did not clearly indicate the size of the bouquet. We will certainly take your suggestion into consideration and work on improving our visual representations. I have located your order and can see that a fresh bouquet was arranged for delivery. Best wishes, Rosie

Posted 2 weeks ago

“Delivery was late! I had to call Royal Mail to make sure they even delivered it @ all! Claimed the recipients weren't home on the 1st attempt but I know for a fact that they were home all.day as they are recently bereaved & that's what the flowers were for, it was a very expensive bouquet of flowers which looked much smaller than the pics only 9 flowers and I paid £10 xtra for the large! They didn't arrive until late the next day! Too late The sengiment was lost & I paid extra for tracked next day delivery for nothing! Very disappointing”

Posted 3 weeks ago

Dear Mimi, We would like to sincerely thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and value your opinion. First and foremost, we would like to apologise for the inconvenience you experienced with the delivery of your bouquet. We understand how important timely and accurate delivery is, especially in a situation like yours where the flowers were meant to convey sentiments during a difficult time. We apologise for any confusion caused by the claim that the recipients were not home during the first attempt. We understand that this must have added frustration to an already challenging situation. It is our utmost priority to provide a seamless and reliable delivery service, and we are disappointed to hear that this was not reflected in your experience. Once again, we genuinely appreciate your feedback and the opportunity to address these issues. We will do everything in our power to rectify the situation and ensure that your future experiences with Haute Florist exceed your expectations. Thank you for your understanding and for giving us the chance to improve. Warmest regards, Katie

Posted 2 weeks ago

“Less than 24hrs after receipt of bouquet 2 of the 4 roses 🌹 remain in bud with droopy heads. So v disappointing. First time using this service & not one I could recommend as quality not assured. Such a shame as this had the initial appearance of a strong bunch.”

Posted 3 weeks ago

“The Delivery Driver knocked once and left the box on the doorstep without waiting for the recipient to open the door The bouquet was not worth the money spent (£50)”

Posted 1 month ago

Thank you so much for taking the time to provide feedback on your experience with Haute Florist. We truly appreciate your honesty and your willingness to share your thoughts with us. We sincerely apologise for the inconvenience caused by the delivery driver's actions. It is certainly not the level of service we aim to provide. We will definitely address this issue with our delivery team to ensure that such incidents do not happen again in the future. Additionally, we understand your disappointment regarding the value of the bouquet compared to the amount spent. We strive to offer our customers the highest quality floral arrangements that exceed expectations, so we are truly sorry that the bouquet did not meet your satisfaction. Once again, thank you for sharing your feedback with us. Warm regards, Rosie

Posted 2 weeks ago

“Ordered flowers and paid £60 for my sister’s birthday and they arrived a day late! Very disappointing… If I had known there was a get out clause for the company then I wouldn’t have ordered from them in the first place! Complained and was told that I should read the terms and conditions and that it wasn’t guaranteed at all..”

Posted 1 month ago

Hello, thank you for taking the time to leave a review. We're so incredibly sorry to hear that your flowers were not delivered on the expected date and understand this must have been extremely upsetting. We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter. Kind regards, Tom.

Posted 1 month ago

“Over priced for the size of I can be honest. I'd expect more . Very nice actual flowers, but underwhelmed as a present for someone”

Posted 1 month ago

Hello Ophelia, Thank you for taking the time to leave a review. It is upsetting to hear that you were unsatisfied with the number of blooms in your bouquet. Kind regards, Tom.

Posted 1 month ago

“Ordered flowers for Valentines Day. The flowers were OK although the roses didn't last long. However they weren't delivered on Valentines Day as ordered, they were left on the doorstep the day before. Interesting approach to reviews as well, if you click the positive view in their email requesting feedback it brings you to this page, if you chose any of the other options it creates an email to send to them - not an entirely honest way to get feedback on this site, so don't be surprised if the reviews are better than the servce.”

Posted 2 months ago

Hello Richard, Thank you for your review. We apologise for any inconvenience caused by the early delivery of your order. In peak periods, we may dispatch orders in advance to prevent network congestion within the Royal Mail dispatch as we advise on our website. We regret any disappointment this may have caused. We appreciate your feedback and will pass this onto the correct department. Kind regards, Tom.

Posted 1 month ago

“Good day. I write this feedback to you as the bouquet I ordered online , the one from your website picture, is not what I received! The bouquet received had less flowers and did not look as the one I bought from your website!”

Posted 2 months ago

Thank you for taking the time to provide us with your feedback regarding your recent purchase from Haute Florist. We appreciate your honesty and it is through feedback like yours that we can strive to improve our services. We sincerely apologise for the discrepancy you experienced with the bouquet you received. It is disappointing to hear that it did not meet your expectations and differ from the image displayed on our website. This is certainly not the level of service we aim to provide. I can see that our customer service team are awaiting photos of the bouquet to be able to look into this for you. Once again, we sincerely apologise for the inconvenience caused and appreciate your understanding. We are committed to making improvements based on your valuable feedback. Thank you for choosing Haute Florist, and we look forward to hearing from you soon. Best regards, Rosie

Posted 2 months ago

“Paid for next day delivery buy flowers did not arrive until the following day and spent 1.5 days in transit - not ideal when you are buying them as a gift for someone else! Customer care team advised that in some case in remote areas delivery can take longer than advertised. According to T&Cs Aberdeen is not classified as a remote area though.”

Posted 2 months ago

Hello, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 2 months ago

“Totally disappointed, wentf or the larger bouquet and the small one arrived”

Posted 2 months ago

Dear Tish, thank you so much for taking the time to share your feedback on your recent experience with Haute Florist. We truly appreciate customers like yourself who provide us with valuable insights to improve our services. We want to start by saying how sincerely sorry we are for the disappointment you experienced with the delivery of your order. We understand how important it is for our customers to receive exactly what they had envisioned, especially when opting for a larger bouquet. Rest assured, this is not the level of service we strive for, and we extend our deepest apologies for any inconvenience caused. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie

Posted 2 months ago

“The flowers were beautiful when they first turned up, I can’t fault that. However, they didn’t even last a week, even with the flower food, so that was disappointing. Not to mention the lilies just dried without opening. Supermarket flowers last longer. For the price, I would’ve expected them to last a bit longer and bloom better. Not worth the amount I paid.”

Posted 2 months ago

Dear Melissa, Thank you for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate it. We are sorry to hear that the flowers you received didn't last as long as you expected, despite using the flower food. We completely understand how disappointing this must have been for you, especially with the lilies not opening properly. We apologise for any inconvenience caused. I have located your order and can see that a fresh bouquet was arranged for delivery. Best wishes, Katie

Posted 2 months ago

“The recipient sent me a picture of the flowers, the few she did receive looked nice but it was only a small bunch- definitely nothing like the picture on the website.I had paid the extra £10 for the large bunch-however I did get the £10 back after complaining. Without the photo I would never have known. Sorry but the flowers were not worth the amount paid. Won’t be using them again.”

Posted 3 months ago

Thank you for taking the time to provide feedback on your recent experience with Haute Florist. We truly appreciate your honest and constructive review. We sincerely apologise for the disappointment and inconvenience caused by the discrepancy between the flowers received and the image displayed on our website. We understand that the small bunch you received did not reflect the value you expected. Once again, we apologize for any inconvenience caused. Warm regards, Ellie

Posted 3 months ago

“Flowers were lovely for a day or 2 then the leaves shrivelled, the roses have gone brown and the lilies haven't opened, binned after 4 days. Disappointing after reading all the great reviews.”

Posted 3 months ago

Thank you so much for taking the time to share your feedback about your experience with Haute Florist. We sincerely appreciate your honesty and value your opinion. We would like to apologise for the disappointing condition of the flowers you received. We understand that the flowers were lovely initially, but it is disheartening they did not last as expected. We strive to deliver the highest quality and freshest blooms, so we are genuinely sorry for the inconvenience caused. I have contacted you via email to look into this and hopefully resolve this for you. Best wishes, Ellie

Posted 3 months ago

“I would have given one star, but the flowers were nice when they did eventually turn up a day late to the location of the wedding reception. I selected the 16th December, before the cutoff on their website, then recieved notification at 10pm the night of the wedding reception they would be delivered the next day… when no-one would be there from either couples families. I had to complete a 2 hr round trip to collect them (thankfully the venue held onto them and no-one stole anything), and pay another £20 to get them delivered to the bride and grooms home address. When raised with thier customer service, the response was effectively, “tough luck; blame the courier, we don’t care”. If you have flowers you need for a wedding, anniversary, birthday or any time-critical event, steer well-clear. If they can arrive whenever, then I’d say the bouquet didn’t look half bad.”

Posted 3 months ago

Hello Dominic, Thank you for taking the time to leave a review. We are so sorry to hear that your order was not delivered on your chosen date and missed this special occasion. We do truly apologise for any upset or distress this has caused. We are also incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Warm regards, Rosie

Posted 3 months ago

“The roses were so old, not fresh at all! And nobody ever answers the phone! Not worth the money”

Posted 3 months ago

Thank you so much, Patricia, for taking the time to let us know about your experience. We really appreciate your feedback. We are sorry for the disappointing results of your order with us. We are sorry that the roses were not fresh, and also that nobody answered your call. We take these issues very seriously. Please could you send us some photos of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Rosie

Posted 3 months ago

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Haute Florist is rated 4.7 based on 27,291 reviews