Who orders exactly 3 same bouquets of flowers with the exact words addressed to the same recipient within a space of 5minutes? After my 2nd attempt of making payment for flowers using Clearpay on your website I received a message saying transaction had failed on both occasions. In the end I paid the full amount using my direct debit. Contacted your customer services and they claim to have no records of my payment to me after sending them proof of the “failed payment” message that had popped up on your website. Surprisingly you have confirmed with ClearPay that all the 3 bouquets of flowers were delivered. When a payment transaction fails the natural thing to do is to try again. It’s sickening to think that if I had tried to process payment for the same order 20 times then 20 orders of flowers would have been created and delivered. The failed payment message is very misleading and as a user experience analyst I will be taking this matter further and will help at least one person from going through this horrible experience.