Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

“Some flowers were virtually dead after 4 days so made a complaint at this time. The (prompt) reply was that we should have complained within 3 days. Having paid over £50.00 this company does not even, in my mind, qualify for 1 star.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your feedback, and I’m truly sorry to hear about your experience. We strive to provide high-quality flowers and service, and it’s disappointing to learn that we fell short in this instance. Our policy is designed to ensure we can address issues promptly, but I understand your frustration. I will feed this back to the appropriate departments. Best wishes, Katie

Posted 7 months ago

“"I am writing to express my deep disappointment with HAUTE regarding a recent order. Unfortunately, the flowers I ordered to honor the memory of a dear friend were not delivered on time. This was particularly upsetting during such a sensitive time. I understand that unexpected circumstances can arise, but I would have appreciated more timely communication and a resolution to the issue. I hope that future customers will have a better experience but I will not use them again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. We are truly sorry for your experience, and we deeply regret that we let you down during such an important and emotional moment. Our goal is always to honour your trust in us, especially when it comes to meaningful occasions like this, and we clearly fell short. We understand how upsetting this must have been, and we sincerely apologise for the lack of timely communication. Please know that we are reviewing this situation to ensure it doesn’t happen again. Warm regards, Tom

Posted 7 months ago

“I had never used Haute before, but thought I’d give it a go because of the good reviews! I sent birthday flowers (Purity) to my mum for her 92nd birthday. Well the flowers turned up in a poor condition - wilted and discoloured. A couple of buds were so dry that my mum had to throw them away. I made a complaint and sent photos, but my complaint wasn’t taken seriously at all and I was very abruptly told that the flowers were perfectly fine. It really upset my mum. The response to my complaint was terrible! This has been an awful experience with Haute for both myself and my mum. Very poor customer service, not even acknowledging customer dissatisfaction. Made to feel like I’m stupid or just making things up. I feel like I have been ripped off by Haute. Absolutely disgraceful! I won’t be using them again, but I doubt they really care!”

Helpful Report

Posted 7 months ago

Dear Shifteh, thank you so much for taking the time to share your feedback regarding your recent experience with Haute Florist. We truly appreciate your openness and honesty in letting us know about the condition of the birthday flowers you sent to your mum. We want to sincerely apologise for the disappointing state in which the flowers arrived. It was never our intention to cause any distress or upset to your mum on her special day. We understand how important it is to deliver fresh and vibrant blooms, and we deeply regret that this was not the case in your situation. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 7 months ago

“Wow the flowers that came look nothing like the picture, absolutely awful, came half dead and on day 3 they are very dead. Not something that’s gift worthy at all.”

Helpful Report

Posted 7 months ago

Dear Edmond, thank you so much for taking the time to share your feedback about your experience with Haute Florist. We truly appreciate your honesty and your willingness to provide us with valuable insights. We sincerely apologise for the disappointment and frustration caused by the flowers you received. It is truly disheartening to hear that they did not meet your expectations, as we strive to deliver only the most beautiful and vibrant arrangements to our customers. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 7 months ago

“Sadly I had a terrible experience and won’t be using this service again. Not only did I pay for next day delivery and it not arrive that day, it wasn’t even dispatched until the day after!! I emailed to cancel the order as it hadn’t been dispatched yet, and the day that the flowers were intended for had passed, but then I had an email to say they had been dispatched and would be delivered a day late. Upon speaking to customer service the most they could say a was it was due to the delivery being in Scotland. It’s hardly the outer Hebrides near Glasgow so I don’t see that’s a reason for not dispatching until a day later than they should have arrived… A measly £4 offered by way of refund to apologise for the inconvenience and sadness caused! All in all a terrible service by Haute and Prestige Gifting.”

Helpful Report

Posted 7 months ago

Hello Jenifer, Thank you for taking the time to leave a review. I’m truly sorry to hear about your experience and understand your frustration. It’s disappointing that your order did not arrive on time and that we didn’t meet your expectations regarding communication and service. I apologise for the inconvenience this has caused, especially given the importance of your order. I have checked the tracking link on your order and can see that this was dispatched on the 16th. All our orders are dispatched the evening before the chosen delivery date. Warm regards, Rosie

Posted 7 months ago

“I ordered some flowers for a friend. They were refused and royal mail sent them back to prestige flowers. I asked if they could send the flowers to myself instead (£64 flowers and delivery) and offered to pay for the additional delivery. Prestige flowers refused. The flowers were sent back to Prestige and they wouldn't deliver them to myself after I had paid for them. Absolutely abysmal service but happy to take my money off me.”

Helpful Report

Posted 7 months ago

Hello Emma, Thank you for your review. I'm truly sorry to hear about your experience. It’s disappointing to learn that your flowers were refused and that we couldn’t accommodate your request to redirect the delivery. We understand how frustrating this situation must be, and we sincerely apologise for any disappointment caused. We are not responsible for refused deliveries, as outlined in our terms and conditions. I sincerely apologise for any inconvenience this may have caused. Warm regards, Rosie

Posted 7 months ago

“Shocking service arrived days late”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to leave some feedback. I’m sorry to hear that your order arrived late. We understand how important timely delivery is, and we sincerely apologise for any inconvenience this may have caused. Your feedback is important to us, and we appreciate your understanding. Warm regards, Rosie

Posted 7 months ago

“Poor customer service and care”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. I'm sorry to hear that you had a negative experience with our customer service. We strive to provide excellent support, and it’s clear we fell short in your case. Your feedback is important to us and we will use this to improve our service. Warm regards, Tom

Posted 7 months ago

“Very poor quality of flowers. Very embarrassing waste of money.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. I'm sorry to hear that you were disappointed with the quality of the flowers. We strive to provide the best for our customers, and it's clear we fell short this time. Your feedback is important, and we'll use it to improve our offerings. If not done already, please send us some images of the bouquet to enquiries@hauteflorist.co.uk with your order number and 'REVIEW' in the subject line and we would be happy to look into this for you. Best wishes, Tom

Posted 7 months ago

“Terrible never use again, support your local florist!”

Helpful Report

Posted 7 months ago

Thank you for taking the time to share your experience with Haute Florist. We truly appreciate your feedback and it is valuable to us as we continuously strive to improve our services. We sincerely apologise for the experience you had with us and understand that you had a less than satisfactory experience. Your feedback is important to us, and we will use this to improve our service. Warm regards, Rosie

Posted 7 months ago

“I am beyond furious with the atrocious service from this so-called 'florist.' The flowers arrived a staggering six days after I placed the order, and they were in such a disgraceful state that the compost heap would be insulted by the addition. Wilted, withered, and absolutely lifeless—there wasn't even a hint of an attempt to keep them fresh. No water, no care, just a sad bundle of decaying stems. The packaging was a joke, and I have plenty of photos to prove just how appalling it was. For the extortionate amount I was charged, this is nothing short of daylight robbery. The flowers I received were a complete mockery of the lush, vibrant arrangement advertised on their website. I will be taking to every social media platform to expose this scam of a company and warn others to stay far, far away. Save your money and your sanity—order from literally anywhere else. I will also be seeking a full refund.”

Helpful Report

Posted 7 months ago

Hello Martina, thank you so much for taking the time to provide us with your feedback about your recent experience with Haute Florist. We sincerely apologise for the disappointment and frustration you encountered upon receiving your order. We understand that the flowers arrived much later than expected and were in poor condition. I can see from your order that your order the delivery was delayed as the incorrect postcode was provided when you placed the order. We genuinely appreciate you bringing these issues to our attention. I can see that this has been passed to our management team. Warm regards, Rosie

Posted 7 months ago

“Wondering if anyone has also experienced extreme mouldy roses ordered on the 12th and by 16th all the roses have visible mould and are dead … after paying £95 -and providing images and videos of said mouldy flowers i was offered a £10 voucher as an apology .. Iv asked twice for a full or partial refund but yet instead they’d like to send more mouldy flowers to me”

Helpful Report

Posted 7 months ago

Dear Taya, thank you so much for taking the time to provide us with your feedback regarding your experience with Haute Florist. We truly appreciate your honesty and it is through valuable feedback like yours that we can identify areas where we need to improve. We sincerely apologise for the unfortunate situation you encountered, where the roses you ordered arrived with visible mould and eventually died by the 16th. This is not the kind of experience we want our customers to have. I can see that our customer service team are looking into this. Warm regards, Haute Florist

Posted 7 months ago

“I will not be using this company again. Flowers were paid for the next day to an event happening on that day, flowers were not delivered and the company could not offer a full refund - the flowers cost £133 altogether. Unhappy and will find another supplier going forward.”

Helpful Report

Posted 7 months ago

Hello Paige, Thank you for taking the time to leave a review. I’m very sorry to hear about the issues you experienced with your order. This isn’t the level of service we strive to provide, and I understand your frustration with the delivery and refund process. Your feedback is valuable, and I’ll make sure it’s addressed with our team. Warm regards, Rosie

Posted 7 months ago

“Could have got a nicer bunch of flowers from the local supermarket. Quality of the flowers are poor, the size of the bunch was inadequate. Overall fully disappointed, spoke to customer service and all they had to say was the bunch was adequate and the flowers need there food. Would advise all to avoid and shop local instead.”

Helpful Report

Posted 7 months ago

Hello Emma, Thank you for your review. I’m really sorry to hear that you were disappointed with the flowers and the service you received. This isn’t the standard we aim for, and I apologise for the inconvenience. Your feedback is important, and I’ll ensure it’s shared with our team to help us improve. I have contacted you directly via email to resolve this hopefully. Best wishes, Ellie

Posted 7 months ago

“The worst flowers I have ever received. I sent photos immediately after delivery, the roses were virtually dead. The reply was stereo type. A day later I sent 3 more photos. The roses were well and truly dead. Another stereo type ridiculous reply. I would most certainly never ever recommend your flowers to anyone. I am a trained florist of many years experience who ran/owned a successful business doing work for large companies. Eg. Rolls Royce.”

Helpful Report

Posted 7 months ago

Hello Lynn, Thank you for your review. I’m truly sorry to hear about your experience and the issues with the roses. We take pride in our quality, and it’s disappointing to hear we didn’t meet your expectations. Your feedback is very important, and we regret that our response didn’t address your concerns effectively. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Rosie

Posted 7 months ago

“Flowers arrived a day late when I had requested next day delivery. Despite the tracking info, I know that there was no delivery attempted. Customer services were very unhelpful. Flowers were withered on arrival, which is no surprise as they were late. I will not be using this company again.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. I’m really sorry to hear about the delay and the issues you experienced with the flowers. This is certainly not the standard we aim for, and I understand your frustration. We take your feedback seriously and will be addressing this with our team to ensure improvements. Warm regards, Rosie

Posted 7 months ago

“Flowers were not delivered on requested date, nothing like image, lots dead, really embarrassing to have those sent, would never use again, will be requesting a refund”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. I’m truly sorry to hear about the issues you experienced with your order. This is not the level of service we aim to provide, and I understand how disappointing this must be. I would also like to apologise for any disappointment caused by the outcome of this and that our team was unable to provide a satisfactory resolution. Warm regards, Katie

Posted 7 months ago

“The flowers I bought for my great aunt's 80th birthday, the belle in black, absolutely disgusted with what she received.”

Helpful Report

Posted 7 months ago

Hello, Thank you for your review. I’m very sorry to hear that you were disappointed with the "Belle in Black" bouquet for your great aunt's 80th birthday. This is certainly not the standard we aim for. I have located your order and can see that our customer service team are awaiting your reply to look into this further for you. Warm regards, Rosie

Posted 7 months ago

“Offer next day delivery right up to the moment you pay them, after that you get an email saying the flowers will arrive THREE days later than the paid for delivery date, absolutely gutted to find out they won't be arriving in time!”

Helpful Report

Posted 7 months ago

Hello Ciaran, Thank you for your review. I’m sorry to hear about the delay with your order. We understand how frustrating it is when delivery times don’t meet expectations. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Warm regards, Rosie

Posted 7 months ago

“They run a huge advert on google to advise that they offer next day delivery to Northern Ireland. I have placed an order for florals for a friend's birthday, paid for next day delivery and have now been emailed to say they aren't going to get there until the following day. Apparently it is hidden in their ts&cs that anywhere outside of England counts as a hard to reach area and isn't covered by their advertised delivery. Absolutely disgusted with their service and the man on the phone couldn't have card less.”

Helpful Report

Posted 8 months ago

Hello Susannah, Thank you for your review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise in our T&Cs and also the delivery information on each product page. I am very sorry for this and for any disappointment caused on this occasion. Warm regards, Rosie

Posted 8 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist Reviews