This was by far the most terrible service I have ever encountered! I ordered flowers for a special day for my friend on her birthday! The website indicates next-day delivery service, which I opted for. Please note that I placed the order at 9 am for next-day delivery. However, the flowers were not delivered, and no one warned me that there would be no delivery. The day was ruined, the surprise was ruined. When I called customer service, I was offered to have the flowers delivered the next day, which is simply absurd! And they refused to refund my money! I was left without money and without flowers for my friend. This experience brought me immense disappointment and negative emotions. Not only were my feelings disregarded, but the promise of service was violated without any notification or explanation. Such treatment of customers is unacceptable for a service, especially in moments like birthdays or other special occasions when customers rely on the reliability and timeliness of the service. I am deeply disappointed by this experience and cannot recommend this service to anyone. The loss of trust in the company cannot be understated, and I will avoid doing business with them in the future.