ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,838 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy service. Reliable. Very friendly.”

Helpful Report

Posted 5 years ago

“Used ANYVAN to move a rattan sofa set (L shape sofa, table and foot stool - 5 pieces in all, including glass top for table) from Wrexham 100 miles @ £106 - the process was so straight forward from start to finish and totally took away the stress and hassle from me having to do it. The driver was so lovely and complimented me on my purchase. Definitely use again and highly recommend.”

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Posted 5 years ago

“My furniture was all damaged. 15 emails later offered £50 by their claims manager . My sofas that were torn were £3k. They act as a third party and are stating I have to take it up with the transport provider that they sold the job too, have given me hardly any details to track the men down and turns out the company doesn’t exist”

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Posted 5 years ago

“Efficient from first booking to doing the job. Great communication . Tracking was great too and the drivers who carried out the job were lovely . Everything went perfectly and I would definitely use them again”

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Posted 5 years ago

“Very good. Loved the tracking device.”

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Posted 5 years ago

“Very prompt delivery, friendly delivery men and tracking extremely good. The price was reasonable althoughI had to provide my own boxes.”

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Posted 5 years ago

“Terrible customer service. Despite numerous emails and pictures of damaged furniture still not accepting liability. If you value your belongings do not use. Drivers turn up (third party) no care whatsoever put a dent in my wall and my sofas and chairs covered in abrasion marks. This was reported at the time to the drivers and acknowledged and we were told it had to go through Anyvan! Which it did but now told it’s not there problem as the drivers are not admitting to damaging the stuff so no proof! They say they only cover fire and theft unless you’ve taken out separate damage insurance! £200 out of pocket and damage to sofas to repair.”

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Posted 5 years ago

“Service was good very friendly price was good would recommend to anyone”

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Posted 5 years ago

“Very good service price was very good very friendly would recommend to anyone”

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Posted 5 years ago

“Good service, friendly and helpful”

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Posted 5 years ago

“DO NOT USE THIS SERVICE, THESE ARE CONMEN, DIDNT TAKE EVERYTHING THAT I PAID FOR, LEFT ME WITH 2 BOXES, A SUITCASE AND A GUITAR BECAUSE THEIR PREVIOUS JOB TOOK UP TOO MUCH ROOM THAT IS NOT MY FAULT!! THEY DO NOT WEAR FACE MASKS AND STAFF ARE RUDE I HAVE BEEN WELL AND TRULY RIPPED OFF”

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Posted 5 years ago

“Great guys - very pleasant and helpful. Would definitely use again and would definitely recommend :)”

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Posted 5 years ago

“Hidden fees. Anyvan won't call you ahead to tell you that they are charging you fees. I only found out on my bank statement that I got charged extra which they blamed on "heavier parcel". We could have settled it there and then but they only told us after a job is finished.”

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Posted 5 years ago

“Excellent service. The guys went above and beyond the call to help me with my move.”

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Posted 5 years ago

“AVOID do not use this company. Small unprotected van came late to do my house move. 2 very unhelpful drivers who moaned constantly about lifting. Caused damage to 2 of my leather sofas and suede bed. Only offered £20 refund. Shambles of a company”

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Posted 5 years ago

“From start to finish was a great experience. Was kept fully updated on tne day. Van arrived, loaded up and delivered to my new home. Can't fault anything. Thank you Anyvan 5 stars”

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Posted 5 years ago

“I cannot recommend this firm highly enough. The two men who moved furniture & reinstalled it in a new location could not have been nicer. They were both clean happy & smiling the whole time. No complaints no bad language. They worked so hard nonstop are we’re polite & helpful to all they met. They were patient & careful damaging nothing. Theses are the men you need.”

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Posted 5 years ago

“Please avoid this company like the plague. They are not fit for house removals or anything for that matter. They are bottom of the barrel. I had a dirty undersized van and one guy and his young son turn up who refused to lift a couple of heavy items because they weren’t able to. My 70 year old parents had to get the fridge freezer out and into their van. They loaded all my items into the van without care or protective fabrics. They damaged an antique table by not covering it and finalised the move by urinating on my sofa. Anyvans investigation process involves talking to the driver, taking their word as fact and dismissing the customer and their horrific experience. I am still haunted now by it all and hugely out of pocket because of the damages. It upsets me even thinking about it now.”

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Posted 5 years ago

“AVOID Any Van. Appalling service. This company let us down ONE hour before we were due to move. I’d booked 2 men to help us move our daughter into an upstairs flat a week before, and they called on the day to say they could only send one man and would there be someone else there to help him! It was definitely a two man job. The man they sent was great, but it meant my husband, who isn’t well, was obliged to help him carry a sofa, beds and various heavy flat packs up three flights of stairs. We paid £104 and were refunded just £22 because apparently as someone turned up that’s all we were owed. Having spoken to a profusely apologetic customer services operator - who just kept repeating her script - I was offered the princely sum of an extra £12. Considering the way we were let down on the day just an hour before they were due to start I think it’s insulting. Next time I will be using a local firm and not somewhere in London where the work is sourced out and no one cares about the company’s reputation, customer satisfaction or repeat custom. The name says it all, it might as well be ‘Any Van.‘ I repeat AVOID!”

Helpful Report

Posted 5 years ago

“When placing a booking with AnyVan every booking includes the basic compensation cover, which is cover for your items up to the value of £50,000 for fire and theft, but does not include damages should damages occur. Due to this, we do offer the option of purchasing comprehensive insurance for your booking through Zurich Plc and this provides cover for your items against the risks of loading, unloading and in transit. As you have opted for the basic compensation cover, this means that when a claim is raised, AnyVan will act as an agent and mediate the claim between yourself and the Transport Providers in a view to reaching a resolution. This is also stipulated in your terms and conditions which I have included below for your reference: 2.4d You also acknowledge and accept that AnyVan does not provide transportation (moving) services to Private Customers and that We are simply acting as agent (and intermediary) between you and our Partner. In situations such as this whereby the Transport Providers have not accepted liability for the claim we are unable to enforce this on them. Anyvan will then review the claim and the evidence which has been provided in a view to reaching a resolution. Upon reviewing your claim and the evidence provided as we are unable to determine that the reported damages have been caused by the Transport Providers, AnyVan is unable to progress with your claim. We have also reviewed the images of the first booking as requested by yourself and there are no images of the wardrobe that have been uploaded. Unforutnatly as you have no further evidence supporting the Transport Providers have caused the damage reported, our stance on the claim will remain the same. We apologise for any inconvenince. Kind Regards, Ann Marie”

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Posted 5 years ago

ANYVAN is rated 3.4 based on 2,838 reviews