ANYVAN Reviews

Name: ANYVAN
Address: 5 -17 Hammersmith Grove The Triangle Hammersmith London, 5 -17 Hammersmith Grove The Triangle Hammersmith London, London Borough of Hammersmith and Fulham
Rating: 3.37

3.4 Rating 2,691 Reviews

60 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,691 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan - Move Anything, Anywhere

Save up to 75% on deliveries and removals

No matter what you are moving; from a King-Sized bed to a framed picture of the Queen; a Grand Piano to a classic Ford Capri; we’ll take care of it all the way from Penzance to Peterhead and beyond.

We do this by marrying people looking to move something with our trusted team of AnyVanners. They are equipped with the knowledge and expertise to go the extra mile. And our customer team are always on hand to ensure there is a friendly person to guide you through the journey.

Phone:

20 3872 3050

Email:

it_service_account@anyvan.com

Location:

5 -17 Hammersmith Grove The Triangle Hammersmith London,
5 -17 Hammersmith Grove The Triangle Hammersmith London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service delivered as promised. Thank you”

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Posted 2 weeks ago

“Never used a moving company before so decided to give it a go now. The person was very sweet, quiet and calm but professional. Super quick which was a bonus and astonishing to me. Everything got done so fast.”

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Posted 2 weeks ago

“Extremely friendly and helpful”

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Posted 2 weeks ago

“We are a combat sports company that had a very short window opportunity arise during the bank holiday which required a collection at 8am to be delivered for 12oclock in a location only 2 hours away. After an initial conversation with an operator describing the services and timescales needed we were sent a link to pay for the service which was £115. Everything was booked, however the collection occurred at 11am with courier tracking being inaccurate, and final delivery was not made until 5:30pm costing us a valuable business opportunity. Upon asking for an investigation for a refund we where told that someone would review the calls and get back to us on the same day, this never happened and after we chased the company back up 3 days later a senior manager informed us we would not receive any refund and denied key facts about the call to justify his position in doing so. This is not a serious company you should use if you have a high priority short timescale opportunity as they are unreliable and then dishonest when challenged.”

Helpful Report

Posted 3 weeks ago

Hi there, We’re sorry to hear that your experience didn’t meet expectations. After reviewing the booking, we can see that a specific delivery slot wasn’t selected at the time of confirmation. While we always aim to complete deliveries as quickly as possible, without a confirmed slot we cannot guarantee a set arrival time. That said, we truly value your feedback and have provided you with a discount voucher as a gesture of goodwill. We hope this helps to restore your confidence and that we can offer you a smoother experience in the future. Kind regards, AnyVan

Posted 2 days ago

“The worst company I’ve had the misfortune of dealing with. Their customer service is non existent, I feel like sending a pigeon with a letter would get there quicker. I would give zero stars. The driver himself was great and really nice, but everything else? Nope nope nope. Do not recommend. Awful company.”

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Posted 3 weeks ago

Hi PN, Thank you for sharing your feedback and we’re sorry to hear you felt let down. Looking into your booking, I can see that your collection was arranged between 8am and 6pm, and our team collected and delivered within this timeframe. While we do our best to accommodate specific time requests, these can’t always be guaranteed. In this case, we communicated a delivery window of 12:42–16:42, and the team completed the delivery within that slot. Kind regards, AnyVan

Posted 2 days ago

“Excellent service”

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Posted 3 weeks ago

“Best team great service will highly recommend you to friends”

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Posted 3 weeks ago

“Great and fast service to have a very good number of transport proposals. You Can chiste based in prices, reviews and overall feature of the transport service, for me it was super useful to get a very good price for my move.”

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Posted 3 weeks ago

“I booked a removal service with AnyVan, but unfortunately my property completion was delayed at the last minute due to solicitors not finalising paperwork. This was completely outside of my control, and I notified AnyVan as soon as I was aware. Despite this, AnyVan refused to provide me with a refund and stated I would be charged £120 just to reschedule. I find this extremely unfair and unreasonable, especially given the circumstances. I raised a formal complaint but was left dissatisfied with the response. As a customer, I expected more flexibility and fairness in handling genuine situations like this. I am now escalating this matter to Citizens Advice and Trading Standards, but I feel other potential customers should be aware of my experience.”

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Posted 3 weeks ago

Hi there, We’re sorry to hear about the difficulties you’ve experienced with your booking. We always aim to be as transparent as possible, and as stated in our Terms & Conditions, bookings cancelled within 24 hours of the scheduled move are unfortunately non-refundable. We do understand that circumstances can sometimes change unexpectedly, and in such cases, if a customer needs to reschedule, a rescheduling fee is applied to cover the costs already committed to your booking. We appreciate your feedback and understand how frustrating it can be when plans don’t go ahead as expected. While we’re unable to offer a refund in this instance, our team is always here to support with rescheduling options to make the process as smooth as possible. Kind regards, AnyVan

Posted 1 day ago

“Great service, everything to suit your moving and delivery needs. Will use ANYVAN again.”

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Posted 3 weeks ago

“Excellent serive, very easy to use and very competitive prices. Good comms from driver and delivered with a smile. Live tracking is also good.”

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Posted 3 weeks ago

“Robert arrived on time and did a great job. He was a competent and experienced mover who was extremely helpful,flexible and friendly It was a superb service and great value for money!”

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Posted 3 weeks ago

“Great price. The driver was good, helpful, polite and professional. The only down side was he was almost an hour early, which could have caused some problems, too long to explain. Not the drivers fault, I would imagine he gets his info from higher up. Still good though.”

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Posted 3 weeks ago

“Excellent service. Smooth from start to finish with excellent courier.”

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Posted 4 weeks ago

“Good removal to storage from Harvey of Enterprise Extra charges for non ground floor removal expensive. Need to ensure you complete all sections of app.”

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Posted 4 weeks ago

“If I could give zero stars, I would. Cowboys - avoid at all costs. Destroyed antique furniture from my grandmothers; removing from their van (already damaged during transit), without consideration to stop drawers from falling out onto the floor & causing further damage. Also two hours late to drop off furniture as they picked up another job on route. Terrible terrible service & I’m now having to face destroying the majority of the furniture, due to damages. Please, avoid.”

Helpful Report

Posted 4 weeks ago

Hi Emma, We're really sorry to hear about the issues that you've raised around your AnyVan experience and would really appreciate the opportunity to try to resolve these. So that we can do this, can you please email qualityandresolutions@anyvan.com with your name, booking reference and details of your complaint? Kind Regards, AnyVan

Posted 1 day ago

“The people were very pleasant and helpful, 10/10”

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Posted 4 weeks ago

“The people were very pleasant and helpful, 10/10”

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Posted 4 weeks ago

“Very quick and efficiently! Would definitely use again.”

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Posted 4 weeks ago

“I found AnyVan really really good. From start of the process to the delivery it was a great service. The communication with AnyVan was excellent. They always kept me in the loop, and went above and beyond. I would highly recommend them.”

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Posted 4 weeks ago

ANYVAN is rated 3.4 based on 2,691 reviews