ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.45

3.5 Rating 2,968 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 2,968 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company. I was given a time slot of 12-5pm (as this was apparently cheaper) to find out my driver had 1) the wrong address and somewhere the other side of the country 2) his app wasn't working yet he did not report this to any one to arrange for another driver to do my job 3) was miles away from the pick up address which meant he wouldn't arrive until 8pm on that day. This company should be reported. Not only could they not refund me as i had to move everything myself after spending £200 for the process, but they also couldn't give me a solution other than wait for the driver or reschedule for the next day (they also couldn't find me another driver to help) which couldn't be guaranteed to happen due to what happened to the original plan. The customer service is shocking. Will be posting this review everywhere to make sure no one gives them any more business. Next time, its checkatrade.com.”

Helpful Report

Posted 2 weeks ago

Hi There, Thank you for taking the time to share your feedback, and I’m really sorry to hear about the experience you had. I completely understand how frustrating and disruptive this must have been, especially when you were relying on a confirmed time slot and planning your day around it. I also want to clarify that a full refund was issued yesterday at the point you requested to cancel the service. I appreciate how upsetting the wider situation was, particularly around the delays, communication issues, and the lack of an immediate alternative solution on the day. I’m really sorry that this left you feeling unsupported and let down. Your feedback has been noted and will be shared with the relevant teams for review. Kind regards, AnyVan

Posted 2 weeks ago

“Polite, prompt , great communication, great price - Adam was great”

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Posted 2 weeks ago

“Punctual, polite, professional the 3 P’s , excellent service took fantastic care with my very large display units. Florin kept us informed all the way through out our move at what stage we were at.”

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Posted 2 weeks ago

“Polite, prompt , great communication, great price - Adam was great”

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Posted 2 weeks ago

“Affordable, reliable, very efficient, polite courteous drivers”

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Posted 3 weeks ago

“Good service and on time , driver is very helpful and polite”

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Posted 3 weeks ago

“Fantastic communication - my driver was even early! Very helpful, would use again, thanks”

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Posted 3 weeks ago

“Driver turned up on time and was very helpful loading stuff into the van”

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Posted 4 weeks ago

“Good service. Driver and co worker were friendly and helpful. The price was very reasonable. Only problem was the tracking wasn't working for me but contacted customer services who kindly gave me an update. I would use anyvan again.”

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Posted 4 weeks ago

“Very smooth, efficient service”

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Posted 4 weeks ago

“Easy to book and kept me upto date of the whole process. Able to do the job with ease.”

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Posted 4 weeks ago

“Very smooth, efficient service”

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Posted 4 weeks ago

“Very smooth, efficient service”

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Posted 4 weeks ago

“I’m happy with AnyVan providing professional service. This is my second time booking with them and I’m delighted with how things were handled during the moving process.”

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Posted 4 weeks ago

“Very caring and professional really nice people and great service thank you”

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Posted 1 month ago

“Have to say service was really good. No complaints at all”

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Posted 1 month ago

“Job Ref AV 936 3679 1 person Job Dismantling Assembly After seeing the job AnyVan should’ve recommended a minimum 2 man job as it was a Triple Wardrobe Suitcase but with some help from my husband got the job done perfectly. Yohanis The person doing the job knew how it needed to be done and took and dismantling and assembling the item without it being damaged and was the perfect man for the job.”

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Posted 1 month ago

Hi Shaily, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Very reliable, prompt and quick. Highly recommended by me. You would not find any other company with the resources or availability. Easy to get a quote, no need to speak to anyone, just enter your addresses and what items you are moving and you get a price and available dates to choose from. So easy and hassle free.”

Helpful Report

Posted 1 month ago

Hi Dave, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

“Paid £260 with insurance for 2 people to pick up one fruit machine cost me £700 The guy dropped the fruit machine at the fruit machine depot which was seen on camera My refresh AV 9344729 The machine no longer works due to it being dropped on the floor by the van driver I have now open a case for the £700 but been told by any van I will be out of pocket for £260 i paid and stuck with having to get ride of a broken fruit machine 🙃 They uesed a transit van and had the fruit machine on it back in the van which made it a unsafe load if it had come out the back of the van The van look like it would have not passed a mot, I suspect they did not have business insurance for the van Why would they take on a job picking up a fruit machine with out the right van for the job, They did not evan have a sack barrow or dolly, no tail gate on the van I suspect that anyvan may have a alot of over wight and unsafe vans and van driver on the wrong insurance polices and vans that are at the end of thier working life Not good at all My reference AV 9344729”

Helpful Report

Posted 1 month ago

Hi Mark, Thank you for taking the time to share your feedback, and we’re sorry to hear about what’s happened with your delivery. We understand how concerning this situation must be, especially given the outcome you’ve described. We can confirm that your claim is currently under review by our team. All details provided are being carefully assessed as part of the investigation process. We’re sorry for the inconvenience this has caused and we’ll be in touch as soon as there is an update for you. Kind Regards, AnyVan

Posted 1 month ago

“The price is good and booking is easy. However, it is very reliant on bots for customer service so, when there was a mistake made (a WhatsApp bot confirmed a change I had made to my booking but then it didn't go through), it can take a while to get through to a real person to sort it out. But the person did sort it out, thank you. The three guys who did the move were great. Very helpful and careful, and took a few extra boxes for me that I had planned to take in my own car. However, I wonder how much communication there really is about time slots. I booked a slot from 10am - 2pm and expected to be told a more specific window the day before. I was then told 12pm - 2pm. I live about 40 minutes drive from the pick-up point and planned to get there for 9.30am to do the final packing. At 8.30, the driver rang to say he would be there at 9. I said I could not be there for then and was told that he couldn't wait for me much after 9.45 because he had to go to London and would only be able to do my move on the way back, about 5pm. Luckily, I could leave my house pretty much straight away but it rather undermined the point of booking a specific time slot and planning for it, if it is just going to be disregarded within 24 hours of the allocated time-slot being confirmed. So, it worked out in the end and my move was done quickly and early but, if I had been on a school run or something like that, it wouldn't have worked out. People book time slots for a reason!”

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Posted 1 month ago

Hi Isla, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 1 month ago

ANYVAN is rated 3.5 based on 2,968 reviews