Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.39

“Excellent service with two helpful and friendly removers.Would recommend them to anyone.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Arrived on time, Care and attention with the move and both men very polite.”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“From the first phone call to the furniture arriving at my home this has been a first class service. I had a very careful and committed delivery team too. Thank you for care and attention throughout the contact with ANYVAN.”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Kahlid and his helper were fantastic with picking up and dropping our white sofa from north London to south. Highly recommend this reliable service”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Hat alles funktioniert, wie geplant. Die Vermittlungsgebühr war mit 155€ im Verhältnis zu den 400€ Transportkosten recht hoch, aber ist ja die Entscheidung des Spediteurs.”

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Posted 2 weeks ago

Hallo Martin, Vielen Dank für Ihre Bewertung! ⭐ Ihr Feedback bedeutet uns hier bei AnyVan sehr viel, und wir wissen es wirklich zu schätzen, dass Sie sich die Zeit genommen haben, Ihre Gedanken zu teilen 💬. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! 🚚💙 Mit freundlichen Grüßen, AnyVan

Posted 2 weeks ago

“# Excellent Delivery Service, Marred by an Avoidable Dispute Pros: Drivers were punctual for both collection in Glasgow and delivery in Nottingham. Excellent communication with updates during transit. All items and boxes arrived in great condition. Cons: A significant disagreement arose over the number of extra boxes. The drivers believed I had six more boxes than quoted, whereas my count was only one or two over. This led to a tense standoff, which was frustrating. Given the total cost of the service was £729, I felt that a minor discrepancy should not have become such a significant issue. This created a stressful standoff and required a call to a manager to resolve the situation before the team would proceed. Summary: The fundamental moving service provided by Anyvan was great. However, the experience was let down by a frustrating and, in my view, unnecessary dispute at the point of collection. I would still recommend them, but with the advice to double-check your item count.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you so much for your feedback! 🌟 We’re thrilled to hear that your items arrived safely and that our drivers were punctual and communicative during your move 🚚💙. We’re sorry that the small box discrepancy caused some stress at collection. We’ll make sure to pass your comments along to help our team handle these situations more smoothly in future. Thank you again for sharing your experience, and we’re glad the move itself went well! 😊 Kind regards, AnyVan

Posted 2 weeks ago

“Efficient & the driver, Marius, was just lovely!”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Great service from start to finish. Punctual and friendly yet professional too. Good updating on progress and tracking of van/driver so the timings are accurate on arrival and delivery of goods”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Terrible rip off business. They took payment for a full moving and packing service and then simply didn’t send any packers on the day of the move! Refuse a refund and I am now suing them through the courts. I wish I had done more research before using them, I can understand why there are so many terrible reviews online”

Helpful Report

Posted 2 weeks ago

Hi John, Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience. I’d like to clarify that AnyVan operates as an inventory-based service, which means the price and allocated resources are based on the specific items listed in the booking. Whilst you selected a Premium service, the boxes you required to be packed were not included in the inventory, and therefore were not scheduled as part of the move. As this requirement was not added to the booking, it was unfortunately not reflected in the service or the cost. Thank you for your understanding, and again, I apologise that your experience did not meet expectations. Kind regards, AnyVan

Posted 2 weeks ago

“The driver let me know 15 minutes before arriving they were polite and professional. They also let me know when the items arrived at the other end. I would definitely use them again.”

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Posted 2 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Mobeen and his team were very helpful during the day of the move. From the initiation of the booking till the move day, Anyvan was very helpful with excellent communication at every step”

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Posted 2 weeks ago

Hi Adil, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Great customer service and excellent value for money. Will defo use again”

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Posted 3 weeks ago

Hi Sean, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“A great service from start to finish. Kept fully informed on arrival time for both pick up and delivery. Very smooth pick up with care for all our furniture and packed so well for the journey. On delivery appraised and kept us fully informed of the furniture and where we wanted it placed and care of the property. Could not have had a better removal service and thoroughly recommend Anyvan. A stressful time given total reassurance.”

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Posted 3 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Great service. Used a few times for eBay furniture or other purchases and have found the couriers I’ve used to be well priced, punctual, reliable and careful. I’d recommend this platform if you’re looking for a way to move things around!”

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Posted 3 weeks ago

Hi Deeyon, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“The driver let me know 15 minutes before arriving they were polite and professional. They also let me know when the items arrived at the other end. I would definitely use them again.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“The driver let me know 15 minutes before arriving they were polite and professional. They also let me know when the items arrived at the other end. I would definitely use them again.”

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Posted 3 weeks ago

“The men were very quick , clearly well practised, very professional. No hassle.”

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Posted 3 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“Important information: AnyVan is brokerage or a platform – not a removal firm. It simply communicates to the trade that you have a need. Their theme song should be Abba’s ‘Take a Chance on me’ because that is what you are doing. Their name needs a question mark after it. AnyVan? I booked AnyVan for a house move. After I booked, I received a reassuring video, numerous other reassuring emails, and had several phone calls with them. On the day I received messages from ‘the team’ promised to have me out of the house by 1 pm. Alas they never came and the ‘tracking’ showed me that they were actually moving away from my location, despite messages telling me they were on their way. Reaching AnyVan on any channel was a nightmare. The result? Excepting the incredible kindness of the buyer of the house, the chain would have collapsed. The stress of the day was so bad that it is only a month later that I can bear to recall it. AnyVan put out a new communication of the need for a removal team after my time for leaving the property had lapsed. I was finally out 8.5 hours late with additional costs 1) the buyer incurred costs turning their van around and staying elsewhere overnight 2) AnyVan incorrectly measures (is it an error or an intention?) the size of the load to potential suppliers so the removal necessitated two van loads, because the load was not as Any Van’s capacity calculator indicated. I have an apology from AnyVan, which helpfully verifies this review. Here it is: “I want to sincerely apologise for the distress, inconvenience, and frustration you experienced. It is clear that we fell short of the service you rightfully expected, and I want to acknowledge the specific challenges you outlined, including the difficulties in communication, the tracking discrepancies, the delay in delivery, and the issues with vehicle capacity. I completely understand how unsettling it must have been to face such uncertainty on the day, particularly with the additional stress of needing to accommodate your buyer. You also should not have had to experience the extended delays and lack of clarity from our team. While we cannot undo the experience, your feedback has been escalated and shared to help prevent similar occurrences in the future.” Indeed AnyVan cannot undo the experience: ‘unsettling’ is such an understatement. Nothing could actually compensate for the stress of the day. Note that they do not compensate for additional costs either (clause 15.1.4 in their terms and conditions). If you don’t mind if you get a van, when you get it, if it’s the right size, if the company incorrectly briefs its delivery partners on capacity – then this is the company for you. Take a chance? Never again for me.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your feedback. We are truly sorry for the experience you had and the stress this caused during such an important day. We appreciate you highlighting these issues, and we fully understand how disappointing this must have been. Please be assured that your comments have been noted and will be shared internally to help improve our service. Kind regards, AnyVan

Posted 2 weeks ago

“Unfortunately there was a delay on loading and unloading our goods, due to assigned driver cancelled this work. But AnyVan did their best and did found another driver in few minutes, which was a lovely and helpful guy. Thank you so much. We are really happy with service provided”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

“The best service”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you so much for your review! ⭐ Your feedback means a lot to us here at AnyVan, and we truly appreciate you taking the time to share your thoughts 💬. We look forward to welcoming you back soon! 🚚💙 Kind regards, AnyVan

Posted 2 weeks ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

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