If I could give less than one star... I would. I booked my AnyVan driver 3 weeks in advance. Received a call 2 days before to confirm my itinerary. Followed my driver live on the tracking link (in which it notified me he would be late for pick up). Then 30 mins AFTER the allotted collection slot, I received a call saying that my driver could not complete the booking (no rationale given). I asked for a replacement - they said they could try to find one but couldn't confirm a timeline. When I asked if I could also keep trying to find my own replacement, they said they wouldn't be able to refund me if I found a replacement and they didn't... so I was left at their mercy. Gave them another 3 hours to fix the problem and guess what? They didn't come through. By some miracle (and lots of frantic calling of friends) I found a replacement service with another (EXCELLENT) company - check them out at manplusvan dot co dot uk. But would I trust AnyVan now or in the future? No. Never again. As a result of their incompetence, I was liable for another month's rent, penalties for late check out and in breach of my housing contract. They left me on the side of the street with all my stuff, in the rain, on the eve of a national lockdown. Absolutely appalling. I'd discourage anyone from using their services.