ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.46

3.5 Rating 3,108 Reviews

62 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.5

Based on 3,108 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

Write Your review

Tell us how ANYVAN made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would definately reccomend these removers. Made our move stress free and a lot easier. The two guys we had were quick and helpful. Thankyou both.”

Helpful Report

Posted 5 years ago

“I booked this company for a house removal. I apparently forgot to understand that every single item of the house had to on the removal list. Failing to do that left me ditched and abandoned with a couple of vans of stuff still in the property and no way of moving it. I'd paid for the premium removal service... This company, as well as being expensive, WILL ABANDON YOU. I feel like I've been mugged.”

Helpful Report

Posted 5 years ago

“Anyvan, anywhere,, anytime. Bravo every one. Superb in every detail. Thanks so much.”

Helpful Report

Posted 5 years ago

“Punctual. Very careful with my bed and mattress which they wrapped. Polite and professional I would use them again.”

Helpful Report

Posted 5 years ago

“Booked the van. Day before pick up they cancelled because although I had given the correct measurements they realised they actually didn't have a van long enough.”

Helpful Report

Posted 5 years ago

“Customer service non existent, gave me a provider whom did not know the customs regulations, no communication with transporter for 5 days, called anyvan whom charge one third of total cost, not interested. Beware the transporters are not even based in UK, if i sent with courier whom sent a canvas side vehicle thus not guaranteed secure or watertight, now not refunding my money either.”

Helpful Report

Posted 5 years ago

“My Move on the 29th April was excellent the two men that moved my belongings were very helpful, polite and professional, I would definitely use Anyvan again.”

Helpful Report

Posted 5 years ago

“Exceptional service. No hassle. Very polite and helpful guys. They brought my sofa bed in my house in what was like a monsoon outside. Would certainly use them again and no hesitation to recommend them *****”

Helpful Report

Posted 5 years ago

“Arrived when they said. Guys were respectful & helpful & did their job fully & well. Goods arrived at the other end shortly afterwards.”

Helpful Report

Posted 5 years ago

“Worst company ever, will never use or recommend this company to anyone. Parcel arrived to destination late after me paying £69 pound, then got told by them will have to reschedule for next day, and pay another £69.”

Helpful Report

Posted 5 years ago

“I am writing this to make others aware and not to be fooled by the way this company operates. The van drivers are separate to the company, and they follow none of the company obligations. We used AnyVan to move us and the two gentlemen or should I say blokes, treated our furniture with no care or respect. We wrapped each furniture item with wrapping to protect and almost every piece is damaged and chipped. Including a sentimental cabinet that was my grandparents. I have since reported this to AnyVan who have said that in order for us have a successful claim for damage we should have taken photos before they collected! Who has time to do this..? They have asked the drivers and they have denied all knowledge, even though we have a photo of them cramming in the bedroom furniture with no respect. Really really disappointed, and have been fobbed off completely. So gutting when you work hard to pay for furniture to furnish your home and somebody else has slung it between houses, this is the main reason we used a mover. I really would not recommend this company to anyone, and the after sale service is a shambles.”

Helpful Report

Posted 5 years ago

“I made a manual, multi pickup order with single delivery. I provided all the information at the time of booking. I also stipulated that delivery can not be until the following afternoon due to a house move. The day before scheduled pickup. Anyvan call me up and ask for more money for the 2nd pickup. They refuse to put me through to a manager to resolve the issue. I feel like they are trying to bait and switch me just to get more money out of me. I'll never use this company again”

Helpful Report

Posted 5 years ago

“They broke a £300 worth items and only offered £100 as a compensation.... The worst part being that I had to contact them (10 days after) to claim. The decency and honest thing to do would have been to contact me... Do not recommend”

Helpful Report

Posted 5 years ago

“We booked a long distance move with Anyvan. We explained from the outset that our 2 bed house was in storage in a shipping container (30 cubic metres) so we could not provide an inventory. The guy that sold us the job said it was ok and to just do a kind of dummy inventory to get the job booked. He said he would explain the situation to the movers, and book us a big enough van with a tail lift. The move was to be done over 2 days- one to load/ collect : one to travel and unload. The movers (with very limited language) turned up with one very lightweight Luton van (about 20 cubic metres) and no tail lift. The guys were fantastic and did what they could but the van was getting overloaded and just wasn’t big enough. We had to prioritise as they loaded, so as to take what we would immediately need, and put stuff back that we thought we could live without in the short term. They then revealed they didn’t know they were delivering the next day. We had to just go as everything was booked in for moving day/picking up keys etc. They did turn up the next day, thankfully. We have now had to hire a van from this end (£300) and drive a 700 mile round trip to self load and transport the stuff that was left behind. We didn’t think it was out of the way to ask Anyvan for a contribution towards this cost since our booking clearly stated that we needed a bigger van. They said they categorically don’t do that...and likened it to ordering a burger and chips that was advertised with a free coke, but the coke wasn’t available that day!!?!! Shambolic. If you want to bang your head against a customer ‘service’ brick wall, speak to them- they are obviously well practiced.”

Helpful Report

Posted 5 years ago

“Excellent Service”

Helpful Report

Posted 5 years ago

“All went entirely to plan. The two guys that did the move were polite, hard working and efficient.”

Helpful Report

Posted 5 years ago

“AVOID THIS COMPANY!! They are NOT a removals company, they are basically an agency. Any old Tom, Dick and Harry can turn up! We paid over £1300 for 2 vans... Only 1 van turned up. Nobody wearing masks. Furniture damaged. Jewellery 'missing'. Yet they expect to be paid in full. I'm sure you'll ask me to 'DM you so that you can look into this further', and then proceed to do absolutely nothing. Their call centre staff talk the talk, but DO NOT BE FOOLED.”

Helpful Report

Posted 5 years ago

“Very Professional. Excellent service. Would highly recommend.”

Helpful Report

Posted 5 years ago

“All very good”

Helpful Report

Posted 5 years ago

“Excellent service first class move no hassle very happily driver, made the moving day simple”

Helpful Report

Posted 5 years ago

ANYVAN is rated 3.5 based on 3,108 reviews