Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

“Brilliant service would highly recommend.”

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Posted 5 years ago

“EXCELLENT SERVICE, PROMT, NOTHING TOO MUCH TROUBLE I WOULD RECOMMEND HIGHLY - ANYVAN - ANYTIME -ANYWHERE”

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Posted 5 years ago

“The two men were very helpful and settee wouldn't go through the door so had to take outside and come through consevatory then patio. Very good how they keep you informed via messages would use them again”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“All went very smoothly”

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Posted 5 years ago

“Following my booking with AnyVan, I wanted to say that the people that came to my house were very friendly and helpful and did what they could. However, I am very disappointed that it was not possible to get my treadmill downstairs, and yet I had to pay full price. It needed to be dismantled to get it down the stairs (there is a narrow doorway) and around the corner to the basement - I was unsure if this was the case but for £86, I thought this would be included in the price (£86 is expensive to move 1 item). I want to make it clear that there was a miscommunication in what needed doing, as I thought the removal service would be equipped to do this. But even if not included in the price, I can understand that I would still have to pay a call-out fee, but I don't think paying full price is acceptable. I want to stress that the people that came were as helpful as they could be but that I was then put in a position where I was told by someone on the phone that I would either have to risk my treadmill being damaged on the way down, as it couldn't be dismantled, or cancel without a refund. There was no option to rearrange the visit with a team that could help dismantle it and get it downstairs (which is what I thought I had arranged and pay for in the first place). I don't think this is acceptable and would like a refund for some of the money. I used the LiveChat service to explain this and the person I spoke to was polite but confirmed that I would not be able to receive a part refund. I am very disappointed with the AnyVan service, which is a shame as the people that came were very friendly. I will be seeking legal advice.”

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Posted 5 years ago

“Following my booking with AnyVan, I wanted to say that the people that came to my house were very friendly and helpful and did what they could. However, I am very disappointed that it was not possible to get my treadmill downstairs, and yet I had to pay full price. It needed to be dismantled to get it down the stairs (there is a narrow doorway) and around the corner to the basement - I was unsure if this was the case but for £86, I thought this would be included in the price (£86 is expensive to move 1 item). I want to make it clear that there was a miscommunication in what needed doing, as I thought the removal service would be equipped to do this. But even if not included in the price, I can understand that I would still have to pay a call-out fee, but I don't think paying full price is acceptable. I want to stress that the people that came were as helpful as they could be but that I was then put in a position where I was told by someone on the phone that I would either have to risk my treadmill being damaged on the way down, as it couldn't be dismantled, or cancel without a refund. There was no option to rearrange the visit with a team that could help dismantle it and get it downstairs (which is what I thought I had arranged and pay for in the first place). I don't think this is acceptable and would like a refund for some of the money. I used the LiveChat service to explain this and the person I spoke to was polite but confirmed that I would not be able to receive a part refund. I am very disappointed with the AnyVan service, which is a shame as the people that came were very friendly. I will be seeking legal advice and would advise anyone using AnyVan to be overly clear as I think miscommunication can be easily done with this company.”

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Posted 5 years ago

“The guys were great. Quick, efficient and cared about my belongings”

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Posted 5 years ago

“Brilliant!! Marcus and his helperwere very attentive and friendly!!”

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Posted 5 years ago

“Really good, friendly service! Would recommend to anyone.”

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Posted 5 years ago

“Brilliant service. Friendly driver. Good communication you coukd actually track the journey!”

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Posted 5 years ago

“On time very helpful polite”

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Posted 5 years ago

“Helpful & Professional”

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Posted 5 years ago

“The removal men at Anyvan were first class. Respectful efficient and approachable. I would definitely use them again. Thank you.”

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Posted 5 years ago

“Pooooor company just use the driver and van this company don't have any van and take the money and don't give a 40/ to driver”

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Posted 5 years ago

“Absolutely awful experience. They arrived 3 hours late, when I asked the driver why he responded "sorry that's how business is". The moving men was one short angry bloke and a kid who can barely carry himself let alone a table. After arriving late they refused to take furniture from upstairs as they have ground floor only collection even though it clearly states upstairs and downstairs on the order receipt, so we had to pay an additional 20.00 They started carrying our goods and scratched our wall and damaged our radiator barging the table through instead of trying different methods. When moving the furniture to our new house they proceeded to shove our furniture against the door frame damaging it in the process, we advised they can carry the furniture through the back of the house but they didn't want to do the extra work so damaging my house was a better idea I suppose. Most the day the short angry one spent his time swearing and belittling the kid that was with him saying he's useless and can't carry anything, to top the day off the imbecile reversed and knocked into my neighbours tree. Do not use this scam company, god knows how they got positive reviews.”

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Posted 5 years ago

“Absolutely awful experience. They arrived 3 hours late, when I asked the driver why he responded "sorry that's how business is". The moving men was one short angry bloke and a kid who can barely carry himself let alone a table. After arriving late they refused to take furniture from upstairs as they have ground floor only collection even though it clearly states upstairs and downstairs on the order receipt, so we had to pay an additional 20.00 They started carrying our goods and scratched our wall and damaged our radiator barging the table through instead of trying different methods. When moving the furniture to our new house they proceeded to shove our furniture against the door frame damaging it in the process, we advised they can carry the furniture through the back of the house but they didn't want to do the extra work so damaging my house was a better idea I suppose. Most the day the short angry one spent his time swearing and belittling the kid that was with him saying he's useless and can't carry anything, to top the day off the imbecile reversed and knocked into my neighbours tree. Do not use this scam company, god knows how they got positive reviews.”

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Posted 5 years ago

“A very easy process, great communication , good value and a great service. Definitely use again and would recommend to anyone.”

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Posted 5 years ago

“Friendly, informative, on time & helpful. Will be using again.”

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Posted 5 years ago

“Friendly, informative, on time & helpful. Will be using again.”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

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