They sent a pitifully small van, necessitating two journeys between locations Upon arrival, at the new house, the men immediately complained, saying there were more boxes than stated, I had notified the company of the number, but they denied this, and charged an extra £70; they complained about the amount of walking, and notified the company of an exaggerated distance by 30%, and charged £170 extra.There was nothing on the booking form to notify them of distance, nor in their terms and conditions. They left two items behind, clothes, and a large painting. They told me that they would reimburse me for the cost of moving by another company, but later denied saying this, because there was no record of the conversation, and then said they would have done the additional move for me. The additional move by another company amounted to £48 (1 hour ,£40 =VAT) They refused to reimburse me the full cost, and after five calls, they decided to reimburse me £35, as a goodwill gesture! In the end, it cost me far more than a regular moving company, the service was vey poor, the extra charges extortionate, about which I shall contact the Citizens Advice Bureau. SO DON'T EVER USE THEM!