Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.44

“I sold a rowing machine on eBay. The buyer arranged for Anyvan to collect the item. The delivery driver did not have the eBay collection code which the buyer confirmed with me that Anyvan would have. I didn’t let them take the item since they didn’t have the code. I needed the code as proof of collection. Within 30mins the drivers returned with the collection code. But the were not in a very friendly mood to say the least at being delayed. It wasn’t a very comfortable situation to be in since the drivers were in a bad mood. I closed the door when they started to carry the rowing machine away and I heard one of the drivers say to the other “go to the other side and I’ll pass it over the wall”. Closing the door and not watching the drivers while the completed the loading process was my mistake. About 10 minutes later when I look out the front window and they had left. I noticed that a coping stone had been knocked of the top of my wall which had resulted in knocking some render of my wall. I never arranged the collection so first up Anyvan informed me that I wasn’t there customer so there was nothing they could do. I got the booking reference off the person I sold the rowing machine to and they gave me permission to pursue a claim with Anyvan for the damaged they caused. I provided photos of the damage wall to Anyvay. They responded by saying that they have carried out a full investigation and since I had no photos of the wall before the delivery showing that it wasn’t damage, they could accept any responsibility. They also told me that I should have contacted the “transport provider who carried out the collection” I actually could not believe they told me that. Since I have no idea who the “transport provider” is since I never booked them, Anyvan did. They sent them to my house. I have no details of the persons Anyvan sent to my house. I’ve requested details of the “transport provider” from Anyvan but they refuse to give them to me and they have stopped responding to my emails and attempts to contact them. I found their whole response quite unsatisfactory. If you are to take your chances and use this company, I recommend that you take photos of your property before they arrive. Because if they damaged your home their main concern is not making the situation good again. Their only concern is washing their hands of the whole situation. When I now sell on Ebay, I will never let the buyer use Anyvan to book the collection and I myself will never use Anyvan’s services again. They were one of the worst, if not the worst company I have ever used.”

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Posted 5 years ago

“Taken full payment ,told job will be done all booked , So I booked days off arranged everything, then told they can’t do the job don’t have transport to do the job , so then told will have to wait 3-5 days for my £340 back , DO NOT USE, cowboy company,”

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Posted 5 years ago

“Was advised by their complaints department to take in-depth photos and videos of any item prior to the move. Then to film the delivery. Otherwise they will dismiss any of your complaints. Would never recommend. Paid for Art Deco wardrobes to be collected from a private seller and placed in my daughters bedroom. Drivers wearing no PPE at all, rather rude and short tempered. Touched our personal belongings in the house. Which he had no right to. Refused to Wash hands or use hand sanitiser. Wanted to rush the job and go. Drivers wore really rough with the wardrobes. There was a trail of wood going from front door up the stairs and throughout the house. They bumped the wardrobe upstairs. Second wardrobe refused to take upstairs We asked them to place the wardrobe in the dining room and explained that we would have to move boxes out the way. The driver stated to pick the boxes up and throw them out the way. One of the boxes hit my sewing machine. Luckily this was not damaged. And the boxes wore going to charity. The wardrobe was bashed around so much that it is unusable. When I opened the door the middle panel flow out and the wardrobe fell forward. This is now leaning against the wall and has been wedged in to ensure it doesn’t fall towards. Panels completely out of line. Phoned up and complained immediately. Guy over the phone dealt with the issue professionally. Referring to complaint department. Complaint department state we are not entitled at all to a refund of the delivery as they wore delivered. It doesn’t mater the condition of the delivery. Just that they wore DROPED off at the house. They are not willing to pay for to pay for the expenses that we will have to pay to get the council to collect and throw away the wardrobe. No care, no customer services, no empathy at all from the complaints team. I was told that I should have gotten 360o photos and videos of the wardrobes to prove that I didn’t buy and pay for transportation of a broken unusable wardrobe. Also that I should have videoed the drivers from arrival to departure to prove they wore the ones damaging the furniture. If you want your furniture demolished, to waste your time complaining to mangers that don’t care about your views or custom, and employee employees that do not following public health guidelines during a world wide health pandemic. These are your guys. Just remember to get your camera at the ready... as verbally advised by their complaints manager.”

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Posted 5 years ago

“Herbert and his helpers, were just brill, all the guys were very efficient, polite and respectful of our belongings. We can't praise the guys highly enough We would recommend them to everyone.”

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Posted 5 years ago

“Brilliant service would highly recommend.”

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Posted 5 years ago

“EXCELLENT SERVICE, PROMT, NOTHING TOO MUCH TROUBLE I WOULD RECOMMEND HIGHLY - ANYVAN - ANYTIME -ANYWHERE”

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Posted 5 years ago

“The two men were very helpful and settee wouldn't go through the door so had to take outside and come through consevatory then patio. Very good how they keep you informed via messages would use them again”

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Posted 5 years ago

“Great service”

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Posted 5 years ago

“All went very smoothly”

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Posted 5 years ago

“Following my booking with AnyVan, I wanted to say that the people that came to my house were very friendly and helpful and did what they could. However, I am very disappointed that it was not possible to get my treadmill downstairs, and yet I had to pay full price. It needed to be dismantled to get it down the stairs (there is a narrow doorway) and around the corner to the basement - I was unsure if this was the case but for £86, I thought this would be included in the price (£86 is expensive to move 1 item). I want to make it clear that there was a miscommunication in what needed doing, as I thought the removal service would be equipped to do this. But even if not included in the price, I can understand that I would still have to pay a call-out fee, but I don't think paying full price is acceptable. I want to stress that the people that came were as helpful as they could be but that I was then put in a position where I was told by someone on the phone that I would either have to risk my treadmill being damaged on the way down, as it couldn't be dismantled, or cancel without a refund. There was no option to rearrange the visit with a team that could help dismantle it and get it downstairs (which is what I thought I had arranged and pay for in the first place). I don't think this is acceptable and would like a refund for some of the money. I used the LiveChat service to explain this and the person I spoke to was polite but confirmed that I would not be able to receive a part refund. I am very disappointed with the AnyVan service, which is a shame as the people that came were very friendly. I will be seeking legal advice.”

Helpful Report

Posted 5 years ago

“Following my booking with AnyVan, I wanted to say that the people that came to my house were very friendly and helpful and did what they could. However, I am very disappointed that it was not possible to get my treadmill downstairs, and yet I had to pay full price. It needed to be dismantled to get it down the stairs (there is a narrow doorway) and around the corner to the basement - I was unsure if this was the case but for £86, I thought this would be included in the price (£86 is expensive to move 1 item). I want to make it clear that there was a miscommunication in what needed doing, as I thought the removal service would be equipped to do this. But even if not included in the price, I can understand that I would still have to pay a call-out fee, but I don't think paying full price is acceptable. I want to stress that the people that came were as helpful as they could be but that I was then put in a position where I was told by someone on the phone that I would either have to risk my treadmill being damaged on the way down, as it couldn't be dismantled, or cancel without a refund. There was no option to rearrange the visit with a team that could help dismantle it and get it downstairs (which is what I thought I had arranged and pay for in the first place). I don't think this is acceptable and would like a refund for some of the money. I used the LiveChat service to explain this and the person I spoke to was polite but confirmed that I would not be able to receive a part refund. I am very disappointed with the AnyVan service, which is a shame as the people that came were very friendly. I will be seeking legal advice and would advise anyone using AnyVan to be overly clear as I think miscommunication can be easily done with this company.”

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Posted 5 years ago

“The guys were great. Quick, efficient and cared about my belongings”

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Posted 5 years ago

“Brilliant!! Marcus and his helperwere very attentive and friendly!!”

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Posted 5 years ago

“Really good, friendly service! Would recommend to anyone.”

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Posted 5 years ago

“Brilliant service. Friendly driver. Good communication you coukd actually track the journey!”

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Posted 5 years ago

“On time very helpful polite”

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Posted 5 years ago

“Helpful & Professional”

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Posted 5 years ago

“The removal men at Anyvan were first class. Respectful efficient and approachable. I would definitely use them again. Thank you.”

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Posted 5 years ago

“Pooooor company just use the driver and van this company don't have any van and take the money and don't give a 40/ to driver”

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Posted 5 years ago

“Absolutely awful experience. They arrived 3 hours late, when I asked the driver why he responded "sorry that's how business is". The moving men was one short angry bloke and a kid who can barely carry himself let alone a table. After arriving late they refused to take furniture from upstairs as they have ground floor only collection even though it clearly states upstairs and downstairs on the order receipt, so we had to pay an additional 20.00 They started carrying our goods and scratched our wall and damaged our radiator barging the table through instead of trying different methods. When moving the furniture to our new house they proceeded to shove our furniture against the door frame damaging it in the process, we advised they can carry the furniture through the back of the house but they didn't want to do the extra work so damaging my house was a better idea I suppose. Most the day the short angry one spent his time swearing and belittling the kid that was with him saying he's useless and can't carry anything, to top the day off the imbecile reversed and knocked into my neighbours tree. Do not use this scam company, god knows how they got positive reviews.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

ANYVAN Reviews

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