ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,838 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID Any Van. Appalling service. This company let us down ONE hour before we were due to move. I’d booked 2 men to help us move our daughter into an upstairs flat a week before, and they called on the day to say they could only send one man and would there be someone else there to help him! It was definitely a two man job. The man they sent was great, but it meant my husband, who isn’t well, was obliged to help him carry a sofa, beds and various heavy flat packs up three flights of stairs. We paid £104 and were refunded just £22 because apparently as someone turned up that’s all we were owed. Having spoken to a profusely apologetic customer services operator - who just kept repeating her script - I was offered the princely sum of an extra £12. Considering the way we were let down on the day just an hour before they were due to start I think it’s insulting. Next time I will be using a local firm and not somewhere in London where the work is sourced out and no one cares about the company’s reputation, customer satisfaction or repeat custom. The name says it all, it might as well be ‘Any Van,’ as far as they are concerned.”

Helpful Report

Posted 5 years ago

“Second rate people who have little or any experience in the furniture business removal. Stay well clear and use professional people to save any damage to your goods Again they are not even cowboys they are shockingly bad cowboys”

Helpful Report

Posted 5 years ago

“The two lads from Cameroon were friendly, pleasant and helpful. They turned up on time and did a good job Thanks”

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Posted 5 years ago

“The worst I’ve ever used. Broke my kitchen island and then said they would nail back the broken and chip piece only. That was their final offer. Shouldn’t be allowed to operate. Nasty company to deal with.”

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Posted 5 years ago

“Awful service. I had booked several days in advance and despite receiving a confirmation text the evening before and morning of, the driver did a no show. The driver did not answer the phone and I had to repeatedly call Anyvan, being on hold for over half an hour each time, to get an update. Communication was quite poor and ultimately at the end of the day they cancelled the delivery, leaving me scrambling to find an removal at the last minute at an extortionate price. It is the company's responsibility to communicate with clients on orders purchased and ensure they are completed. Avoid if you want a reliable removals.”

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Posted 5 years ago

“Don’t use this company. All furniture damaged and drivers very unprofessional. Health and safety none existent - COVID-19 no masks and requesting to use toilet.”

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Posted 5 years ago

“Quick and easy service, polite driver and the way you can track the van for arrival and delivery is just genius!”

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Posted 5 years ago

“Excellent and professional service received. They are also practice COVID safety. I will recommend and use their service again.”

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Posted 5 years ago

“Punctual, polite and very efficient! Took the legs off the sofa for me as I had forgotten, which was very kind. It was a large sofa with an awkward corridor to manoeuvre but no problem. They also fitted the legs back on when arrived at destination. Really pleased with whole experience and very happy to recommend.”

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Posted 5 years ago

“Young man went beyond his job description to get my furniture so very happy with the service i recieved would highly recommend them to everyone”

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Posted 5 years ago

“IF I CAN GET YOU TO TAKE ONE THING AWAY FROM THIS REVIEW IT IS THAT ANYVAN ARE NOT COVID COMPLIANT. THEIR MOVERS DO NOT WEAR PPE AND DO NOT ATTEMPT TO SOCIAL DISTANCE. If i could give Anyvan a zero i would. Quite possibly the worst service I've ever had in any sector. Our movers were over two hours late. We had to chase them. There was no proactive contact. When they arrived both movers weren't fit for the job. Despite alerting them to the stairs in our flat when booking they spent the whole time complaining about them and saying how little they could be bothered. I was assured that the movers would handle everything. However my partner and I had to move about 90% of the stuff because the very lazy movers stayed outside smoking the whole time. In addition to this one of the movers spend the whole time mimicking my partner and ordering us around with comments like 'less organising more lifting' despite her not being willing to lift a finger. There was also the issue of making fun of our possessions, i.e. that there was something wrong with having lots of books. Making a complaint about this was a whole other experience. In summary Anyvan wont concede any fault and have offered no refund for the work we had to do and had the pleasure of paying for. When i said about leaving a bad review I was told it amounted to blackmail. I cant stress how bad Anyvan are. They are cowboys and will make the stress of moving even worse. Shop around and dont let these people steal your money. For reference my booking number is AV6543970”

Helpful Report

Posted 5 years ago

“From the moment I booked, they kept in regular contact, telling me when the van was coming etc. The 2 lads were fabtastic, nothing was too much trouble. Polite, courteous and worked so hard. They loaded and unloaded and were so lovely. A well organised company. Cannot recommend them enough. 5 stars.”

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Posted 5 years ago

“I ask AnyVan to collect a new Bookcase from a prestigous Furniture company and to deliver it To me 25 miles away to me in the Cotswolds This picked it up on the dot and delivered on time Great chaps with well presented Van”

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Posted 5 years ago

“Great service, Dorian and Phil kept us updated on progress and were very polite and helpful. Would recommend.”

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Posted 5 years ago

“Fast, efficient delivery and all belongings were handled with care”

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Posted 5 years ago

“Wonderful, they could not have been more helpful, I live on my own and was not looking forward to moving. They took all of the stress away for me.Very polite and forward thinking. Thank you very much.”

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Posted 5 years ago

“Helpful service, pro-active staff and straight-forward charges/responsibilities. They called the driver for me to confirm specific instructions which was very helpful and ultimately led to us booking through AnyVan. I've already reocmmended the site to others and will do so in the future. It works, staff is friendly, what more could I want?”

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Posted 5 years ago

“A wonderfully positive experience. Easy booking, reasonable rates, great communication and tracking, and friendly helpful chaps to do the work. I’d recommend AnyVan to anyone, and already have.”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Very good service, the tracking system kept me informed”

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Posted 5 years ago

ANYVAN is rated 3.4 based on 2,838 reviews