ANYVAN Reviews

Name: ANYVAN
Address: The Triangle, 5 -17 Hammersmith Grove, Hammersmith, London, London Borough of Hammersmith and Fulham
Rating: 3.42

3.4 Rating 2,838 Reviews

61 %

of reviewers recommend ANYVAN

Company Reviews

Metrics

Info

3.4

Based on 2,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ANYVAN:

AnyVan makes moving anything, anywhere hassle-free and affordable using trusted drivers. Whether you're moving a sofa down the road or your whole home across the country, we've got a van for that!

Phone:

020 3872 3050

Email:

info@anyvan.com

Location:

The Triangle, 5 -17 Hammersmith Grove,
Hammersmith,
London
London Borough of Hammersmith and Fulham
W6 0LG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had brilliant service from AnyVan last week. I have used them in the past and would definitely use them again. Their rates are realistic and reasonable. Having purchased a table on-line it was extremely easy to book delivery of the table. i had reason to speak to a member of the team and the phone was answered quickly and the team member was polite, and efficient. Delivery was arranged for two days later and i was kept up to date with text messages as to when the table was actually collected and i could track its journey en-route. The driver rang me half an hour before delivery to let me know he was on his way. On arrival he (Trevor) was very helpful and polite and carried the table into the house. Faultless, polite and efficient service.”

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Posted 5 years ago

“Customer service excellent. Friendly, helpful and efficient. Delivery men super efficient and friendly.”

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Posted 5 years ago

“A great company to deal with. Great reliable drivers and all as advertised and promised. Have no hesitation in using this company”

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Posted 5 years ago

“I used Anyvan to pick up a 4ft 6" Metal bed frame from me to deliver to my customer, the driver was on time & very helpful I was very please with the service from this company & would use them again.”

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Posted 5 years ago

“Anyvan helped make a move in very difficult tomes very easy. At a very good price as well”

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Posted 5 years ago

“The transport team were a group of casual people, 4, paid £70 each cash by the driver. The vans were hired, the drivers unidentified. No packing materials, and although an inventory provided ignored. Household goods were simply heaped into the vans, multiple trips were made, wouldn't disclose the name or location of the storage facility. These were the household possessions of a single mother. The men involved slept over night in one van among the furniture. Arrived next day smelling of marijuana. Eventually storage facility located and photos taken with witnesses. Goods delivered from storage by reputable company. All unpacked goods photographed. Considerable damage photographed by this second company incurred during Anyvan operation to protect their liability. Initially offered £50 credit by Anyvan. Damage alone is estimated as in excess of £2,500 plus additional costs of over £2,500. The client is a single mother, now under high stress. Most of the claims made by Anyvan in their literature are suspect. They are merely a handling office. Do not use them.”

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Posted 5 years ago

“Easy web site to use . Great communication and faultless delivery . Would recommend.”

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Posted 5 years ago

“Great service thanks”

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Posted 5 years ago

“Was kept informed of collection time and could track diver via the app. Helpful and friendly driver. The whole experience was quick and efficient.”

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Posted 5 years ago

“Minus a star would be more accurate. Full house removal booked from Stone, Staffs to Sheffield. An hour late arriving with what I consider a half size van despite the full list of contents for a three bedroom + 4 other roomed house. Obviously subcontracted which we weren’t told. Two men seemed to be inexperienced at loading, were more concerned about any extra bags, boxes as if they were the cause of what would be an extra journey. We’d been told that extra last minute boxes were always expected and they were only small. My partner did nearly as much loading as they in an effort to move things on. Communication with AnyVan about the problem was a waste of time as they didn’t keep to what they promised to sort things out. Had paid £653 already and not prepared to pay double for another trip. We left after the van and arrived at 3pm. They rang after 4 to say they’d had a puncture and hadn’t got the necessary nut key. After several calls with AnyVan the men called to say they’d be with us in 20 minutes. They arrived after 5:30 and stood there. When they did eventually empty the van, they put it all in the downstairs rooms. My partner and his friend had to take things upstairs. The next day we hired a van for another £150 and do the second journey ourselves, wishing we’d done that in the first place. Complaints to AnyVan are a waste of time. I was told they don’t pay any compensation, then suddenly after more communication £40 landed in my account! We wrote a full complaint to the suggested Ombudsman but were told that they were not a member of the Removal Industry Ombudsman Scheme. Surprise! Surprise!!”

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Posted 5 years ago

“Good value, on time, friendly driver and tracking made it excellent service”

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Posted 5 years ago

“Great service, a lot cheaper than others”

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Posted 5 years ago

“Very happy with the service provided. anyvan were on time, very polite, and allowed us to track their journey from pick up to drop off which was very helpful. Would definitely use again.”

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Posted 5 years ago

“Booked and paid, however they called the morning before to say they could not fit my garage door in their vans. I've had things delivered with them before and it would definitely have fit inside their vans. I just don't think they wanted to do the job at the price as I had credit on my account already due to a previous error on their part. Went to a competitor in the end, paid more at short notice but well worth it. Won't be using again. It's been 6 days and still not processed the refund.”

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Posted 5 years ago

“AnyVan were excellent! I live in Vancouver which made the time difference a concern, however they were completely accommodating and kept me updated throughout the entire move. The tracking function is amazing as well- thank you!”

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Posted 5 years ago

“As a driver work with Anyvan it is the worst company you work with even if you have a serious issue no one cares if you call them. They are paying pennies to drivers.”

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Posted 5 years ago

“Our man with his van was brilliant.”

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Posted 5 years ago

“My sofa was delivered, I literally didn’t do anything from buying the sofa, to AnyVan delivering, it happened perfectly within the allotted time, delivery was efficient & fast. Really helpful delivery guys, it was a rainy day but it didn’t even get wet. I will be using AnyVan for all my moving needs! You won’t regret it!!”

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Posted 5 years ago

“Picked up vehicle on time.Able to track vehicle from start to destination.Driver very helpful at destination completed job by unloading car and parking on drive.Very competitive price.Would recommend saved me a lot of time”

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Posted 5 years ago

“Excellent outfit. Good price, good service, excellent tracking. Will defeinitley use again and recommend.”

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Posted 5 years ago

ANYVAN is rated 3.4 based on 2,838 reviews