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Toy Street Reviews

4.7 Rating 6,009 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 6,009 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 15th May 2024

Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

Toy Street 5 star review on 13th December 2023

10

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Toy story sent the wrong item and charged me to return it avoid like the plague”

Posted 8 months ago

“Placed an order for a book about 3 and a half weeks ago. The book arrived with a damaged corner. I have tried countless times to reach customer service and had no response. Would not reccomend this company and would never use them again.”

Posted 8 months ago

“said next day delivery available but only offered tracked 48.. so i paid for it. 2 days later not even a dispatch email. i asked where it was and they said oh yeah its not coming from us so its going to be 5 days until we have it. obviously no good so can i have a refund? yes ... in 10 days. great”

Posted 8 months ago

“Item not as described or as pictures show..no replies to my email regarding this.”

Posted 9 months ago

Hi there, Thanks for the review! I am very sorry to hear that you have received the wrong item. I can see that a reply was sent to your ticket requesting images of this incorrect item so we could look to resolve this for you. Please do not hesitate to contact us again if you believe this still requires a resolution; our customer service team is always happy to help! Best wishes, Kieran Toy Street

Posted 8 months ago

“Product was fine. Awful customer service. I paid for 48 hour delivery, a week later there was still no sign of the product. I emailed querying, as I needed the product as a present. Got no reply. Item arrived eventually, after the birthday. I then emailed requesting at least a refund on the postage, as I had to purchase a whole new gift, but have heard nothing. I tried to rectify with the company prior to writing a bad review, but have heard nothing so I am left with no option. Don't use this company, not worth the hassle!”

Posted 9 months ago

Hi there, Thanks for the review! I am very sorry for the trouble you have faced with this order. I can see that a refund of the shipping costs has been issued for you and should be with you by now. Please do not hesitate to contact us again if you have any further concerns Best wishes, Kieran Toy Street

Posted 8 months ago

“Ordered a specific design of an item as a gift for my daughter that she had picked especially, a Sky Brown Tech Deck. Was instead sent a completely random design that just said SK8 MAFIA as the design. Wasn't worth the hassle of returning.”

Posted 10 months ago

Hi there, Thanks for the review! I am very sorry to hear about the trouble you have faced with this order! Please do not hesitate to contact us if you have any concerns at all; our customer service team is always happy to help! Best wishes, Kieran Toy Street

Posted 8 months ago

“We ordered a scooter for my daughter's birthday over a week in advance and despite the website stating boldly at the top that next day delivery was available, after 6 days we still hadn't had dispatch info or delivery details. When I called up we were then informed that there were warehouse delays. As much as I understand that delays can happen, I'm not satisfied that we had to chase to be informed of these delays. No next day delivery was offered meaning my daughter isn't going to get her requested scooter in time, with nowhere else online now offering next day delivery. Sorely disappointed that an email couldn't have been sent updating us of the delay which would have allowed us to shop elsewhere.”

Posted 10 months ago

Hi there, Thanks for contacting us and I am sorry that this has happened. Almost all of our items are eligible for next day delivery but unfortunately that was not the case for this scooter. We are investigating this delay and I am sorry for this unexpected experience. Best wishes, Helena Toystreet

Posted 10 months ago

“Wong item delivered.”

Posted 10 months ago

Hi there, Thanks for contacting us. I am sorry to hear about this. I can confirm that we are resolving this with yourself at the moment and I am very sorry that this has happened. Please provide us with photos of the item and we will be able to investigate this and resolve this for you. Best wishes, Helena Toystreet

Posted 10 months ago

“The delivery took way longer than a week n the items wernt that great .”

Posted 11 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 10 months ago

“I ordered what we thought was a blue xxxl mesh ball for my SON, we waited over 2 weeks for it to be delivered. Upon being delivered my son opened the box to find a pink mesh ball, there is nowhere on your website that states what colour it will be or give you a choice of colours. Needless to say I have a crying child now as he paid with his pocket money for a blue mesh ball but received a pink one after 2 weeks I have emailed your customer service previous to delivery but no response Not happy at all”

Posted 11 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the fact you received an incorrect item. I have taken a look and it looks like this item is assorted and you are unable to select the colour. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Toy Street

Posted 10 months ago

“Terrible delivery time scales took over 3 weeks to arrive and no communication to tell us about the delay.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 1 year ago

“Atrocious customer service! Cancelled an order over 2 weeks ago and still not had my money refunded. 3-5 days it says on the website! Never going to shop here again.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Toy Street

Posted 1 year ago

“Absolutely rubbish. Don’t believe the next day delivery line on their website this is a lie. I placed my order and it said 3-5 days which I was ok about, but over 2 weeks later they still hadn’t received the stock. Numerous phone calls and they refused to send out the item they had in stock without the one they were waiting for. They didn’t care there was a huge delay and just said I had to wait. Cue an upset child who didn’t have a birthday present! Terrible service would never use again”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“Ordered a gift for my partner, the website said they were in stock. I waited and they did not arrive. I called up and found out from the staff member I spoke to that the items were on back order. I asked them to cancel, they agreed and said they would so, then send me an email to confirm. I never received an email and forgot about this. I get a notification saying my items have shipped. I call up customer service and they tell me there is no record of my conversation, they're happy to refund me but I have to pay a £5 "restocking fee". Shocking service, avoid.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“ordered a birthday present for my niece end of january , I received wrong item contacted them to make the return and receive the one that i ordered , they claimed that they didn’t received the return which i’ve got a tracking number that shows has been delivered to them, contacted several times and still no item or refund”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“I placed an order November 29th, they said they mailed it the next day and I finally got it today, February 4th lol. In the meantime they promised a refund if it didn’t get delivered by the end of December and then refused to refund me when the time came. We had already purchased the same item with another vendor since it was supposed to be a Christmas present. Bad customer service and won’t do refunds. Now I have two of the same thing and only need the one.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. If you would like to return your order, please do not hesitate to contact us, and a member of our customer service team will be able to assist with this. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Terrible service, terrible customer support, they do not offer refunds, they are clueless where is your parcel, so basically you pay to get nothing in exchange.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I haven’t received my order I placed over one month ago, nor did I get a reply to my inquiry on its status. Now I have a very sad little girl. Are you even a real store or did I get scammed?”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“It's been almost a month since I placed the order and I still haven't received it. I have asked for my money back and he has refused. It's the worst online purchase I've ever made.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“After finding a blue kids guitar on Toy Street website I was so happy. It was just what our little grandson wanted for Christmas. The price was good, it was in stock. Due to be delivered within 5days. Great...so I thought. Christmas came and went, still no guitar! We had to make do with a cheaper one from Amazon, so not to disappoint our grandson, which arrived in 2 days! Not had any correspondence from Toy Street during this time, I couldn't get through to any member of staff. Eventually it arrived three weeks after Christmas. It's unopened, unwanted! Wouldn't use this company again, too unreliable for sure.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. Please do not hesitate to contact our customer service team If you believe this still requires a resolution. We hope you’ll give us another chance. Kieran Toy Street

Posted 1 year ago

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Toy Street is rated 4.7 based on 6,009 reviews