Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,093 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Ordered toys that stated in stock and available for delivery, selected and paid a premium for next day delivery only to then be told that some of the products were not available, and hence none of the order will be dispatched. No further contact for a week until I eventually had to cancel half the order to then allow the remaining order to be shipped. Terrible communication and service.”

Helpful Report

Posted 1 week ago

“Brio train set arrived in a damaged box which had been opened and pieces were missing. Unbelievable that you actually sent it out and tried to sell it in that condition.”

Helpful Report

Posted 2 weeks ago

“Not received my order was due by the 8th July”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We're sorry to see you have not received your order yet. It looks like there has been an issue with our stock; we have a system in place to raise issues like this so we can inform our customers, an I am very sorry to see this has slipped through the cracks! I can see our team is working hard to secure this stock for you so we can dispatch your order as soon as it is possible for us to do so. If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 5930, and a member of our team will be happy to help. Thank You, Team Toystreet

Posted 2 weeks ago

“I was quite disappointed with the delivery. I paid extra to get next day delivery, this didn’t happen and the parcel arrived five days later, this wasn’t helpful because it was a birthday gift. So I ended up having to spend more money to buy another gift with this not arriving on time, really disappointed.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We're sorry for the delays you faced with this order I can see we dispatched this on time for you, and I apologise for the delays you faced with our courier. We've raised this with them to investigate. We understand how disappointing these delays can be, and we've processed a refund of the difference between our next-day and standard delivery costs for you, which should be with you shortly. If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 3886, and a member of our team will be happy to help. Thank You, Team Toystreet

Posted 2 weeks ago

“Ordered a model harley, opted for next day delivery as needed it the day after it should have arrived, not delivered, emailed Toy street 2 days after and it hadn't been dispatched. Wish I'd read the reviews before purchasing as it's happened a few times to other customers.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We're sorry for the delays you faced with this order We certainly aim to dispatch all orders as quickly as possible, especially when a next-day delivery option is selected, and this has been raised with our warehouse to review so we can prevent similar issues affecting our customers going forward I can see we have requested a return with the courier so this can be fully refunded for you once it is back with us. If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 7574, and a member of our team will be happy to help. Thank You, Team Toystreet

Posted 2 weeks ago

“Parcel initially lost. Evri were waiting for it to arrive with them. Shop chased it up and it was eventually found. Once Evri received it they delivered it within a day.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We're sorry to hear that you were disappointed with your experience. We aim to deliver all orders as quickly as possible, and I am very sorry to see the delays you faced with us on this occasion. We have raised this with our courier to investigate so we can prevent similar issues affecting our customers going forward If you would like any further assistance with this order, please send us an email at team@zatu.co.uk with reference number 8489, and a member of our team will be happy to help. Thank You, Team Toy Street

Posted 2 weeks ago

“Item ordered still hasn't arrived. Two emails sent to follow this up, but only first responded to which said they raised the issue with the courier firm, but no other option given for resolving this.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and we're sorry to hear that your order has been delayed. We completely understand how frustrating it is when a parcel does not arrive as expected. We apologise for the delay with the courier and appreciate that waiting for updates can be disappointing. As advised, we raised the issue with the courier in order to investigate what has happened to the parcel. While we understand that you were looking for an immediate alternative resolution, we do reserve the right to complete an investigation with the courier before taking further action, as this gives us the best chance of locating the parcel and getting the order to you. We're also sorry if you feel that your follow-up correspondence was not adequately addressed. We had advised that the courier can take up to 5 days to get back to us, to which you responded to the same day requesting a resolution. To which a member of the team advised again that it can take up to 5 days while we look to get this issue resolved. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“Well I still haven't received it how can I leave a review I ordered it and paid for it more than 2 months ago”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave a review. We understand your frustration with the length of time between placing your order and receiving it. The delay was due to a stock issue within our warehouse and we were working with our suppliers to acquire more stock. We can see that your order was dispatched on 04/06/26 and is currently on its way to you. We understand that waiting an extended period of time can be frustrating and we apologize for the inconvenience. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 8976 and a member of our team will be happy to help. Thank you, Team Toystreet

Posted 2 months ago

“I'm unsure why I'm being asked by Toy Street to write this. I placed my order on 21st May and paid for next day delivery. Over a week has passed, I've had to buy alternative gifts and Toy Street is unconcerned and wants me to wait another week.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re very sorry to hear about the frustration caused by this delay, especially after you paid for next day delivery and had to purchase alternative gifts. We completely understand how disappointing and inconvenient this situation has been. We would like to clarify that the review request email you received is an automated message that is sent after an order has been dispatched, rather than being manually triggered in response to the situation with your parcel. In line with our policy, we do reserve the right to investigate delays with the courier before issuing a refund or replacement. While we appreciate how frustrating the waiting period is, courier delays are unfortunately outside of our control and are not something we are able to directly affect once the parcel has left us. We do want to reassure you that we are concerned about your order, which is exactly why an investigation has been raised with the courier so we can determine what has happened and work towards a resolution for you. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 6799 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“Item has not arrived was told would be here by 15-16th and it’s now the 19th and no one can help. Do not use this company”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear that your order had not arrived when expected. We understand how frustrating delays like this can be. We can confirm that your item was dispatched in time to arrive within the estimated delivery window provided. Unfortunately, once a parcel is with the courier, delays can occasionally occur that are outside of our control, as we are not the delivery provider ourselves. We would also note that the only correspondence we received regarding this issue was sent at the same time this review was posted and outside of our working hours, which unfortunately did not give our team an opportunity to investigate or assist before this review was left. We have opened up an investigation with the courier, and a member of our customer service team will be in touch shortly. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“The toy is broken”

Helpful Report

Posted 3 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear that there was an issue with the toy you received. This is absolutely not the level of service we aim to provide at Toystreet. We can see that our team has already responded to you regarding this matter and requested images of the damage so that we could investigate the issue further and work towards a resolution for you. At this stage, we have not yet received a response with the requested images. Once these are provided, our team will be able to continue assisting you and advise on the next steps. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 9950 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 3 months ago

“I ordered an item for my son’s second birthday with next day delivery purchased. I didn’t receive the item next day- it’s been over 10 days and I’m still waiting. I’ve asked for confirmation to when I will receive the item and a refund of the postage’s costs and Toy Street have given me a partial postage refund and cannot confirm when I will receive my order.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We’re sorry to hear about the delay, especially as this was for an important occasion. We can confirm that your order was placed on the 11th and dispatched the same day on a next day service, so it was sent out within the expected timeframe from our side. Unfortunately, the delay has occurred with the courier after collection, which is outside of our control. We completely understand how disappointing this is, and as a gesture of goodwill we have issued a partial refund on the postage. We are also actively investigating this with the courier to establish what has happened and when delivery can be expected. While we are currently unable to provide a confirmed delivery date until the courier responds, please be assured that we are continuing to pursue this on your behalf. If you need any further assistance, please contact us at team@zatu.co.uk with reference number 7301 and we will be happy to help. Thank You, Team Zatu Games

Posted 3 months ago

“I had a truly awful experience with this business. I ordered an item a week in advance for a specific event, but it wasn't even dispatched by the time I needed it. When I called to find out what happened, they apologised and promised next-day dispatch. However, they failed to meet that second deadline as well. By the time the order finally arrived, the party was over, and the item was no longer needed. The service went from poor to disgraceful when I tried to resolve the issue: Unfair Charges: Despite the delay being entirely their fault, they insisted on charging me for return postage. Unprofessional Conduct: I spoke to two members of staff who were openly mocking me while I was on the line. Avoidance: Rather than helping, they simply "regurgitated" terms and conditions, and one staff member even hung up on me. This is a sham of a business with zero regard for customer service or basic professional decency. Save yourself the time and the headache—shop elsewhere”

Helpful Report

Posted 4 months ago

Hi there, We’ve reviewed the call recordings and your order, and we do not agree with the claims made in your review. At no point were you mocked by our staff, and the conversation clearly shows our team repeatedly explaining that delivery timeframes are estimates, not guarantees, as stated in our delivery terms. Your order was also delayed due to the Easter bank holiday period. This is clearly outlined in our FAQs that during busy holiday periods there may be delays in dispatching and this is outside of our control once dispatch has taken place. Only next-day services carry guaranteed delivery windows, all other options are subject to standard estimated timeframes. Your order was upgraded to a next day service for the inconvenience on the 10th of April and was dispatched the same day and delivered on the 11th of April as expected, as such we did not fail to meet this deadline as per your statement. We also do not accept abuse towards staff. Where calls become aggressive or abusive, we will end them in line with our internal policy, as such our team member acted in accordance with our zero-tolerance policy. Finally, as there is no fault with the product, this return is classed as unwanted, and return postage is the customer’s responsibility under our terms and conditions. If you require anything further, you can contact us at mail@toystreet.co.uk with reference number 4907. Thank You, Team Toystreet

Posted 3 months ago

“Still waiting for item to arrive considering it was supposed to be shipped 7ndays aho”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your review. We’re sorry to hear you’re still waiting for your order. We can confirm that your order was placed on the 6th and dispatched on the 7th, so it was sent out by our team within the expected timeframe. Since then, the parcel has been with Royal Mail, and we can see that the tracking is actively updating. Delays have unfortunately occurred due to the Easter bank holiday weekend, during which courier services do not operate as normal. This can impact delivery times, but is outside of our control once the parcel has been handed over. We would recommend continuing to monitor the tracking for the latest updates, as it is still progressing through the network. If you need any further assistance, please contact us at team@zatu.co.uk and we’ll be happy to help. Thank You, Team Zatu Games

Posted 4 months ago

“I’m currently waiting for a callback from customer service after a disappointing delivery experience. I paid for next-day delivery, but my order ended up taking an entire week. I placed the order while on a staycation, assuming next-day delivery wouldn’t be an issue — or even delivery within five days. Unfortunately, it never arrived on time, and by the time it was finally delivered, I had already left the staycation. Customer service mentioned they would reroute the parcel to my location, but this didn’t resolve the issue. Overall, very frustrating and not what I expected from the service Hoping for a refund!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear about your frustration with the delivery experience. We can confirm that your order was dispatched to the courier on time and within the service selected. However, the subsequent delay occurred within the courier network and was impacted by the Easter bank holiday period, which is unfortunately outside of our control. We understand how disappointing this must have been, particularly as you were away on a staycation and relying on the delivery timeframe. While we always aim to meet next-day delivery expectations, courier delays can occasionally occur due to external factors once the parcel has left us. In regards to our team getting back in touch with you, we can see that our team sent an email to you 4 days ago from today regarding this issue. We have had no response to this email. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0934 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 4 months ago

“A disaster. I ordered a knitting set for my grandaughter's Birthday and was given a 3 to 4 day delivery date. When it hadn't arrived after 7 days I contacted them and got told that the delivery date was wrong and I would be upgraded to over night delivery. It still didn't arrive and I contacted them again to be told my order hadn't been sent for dispatch and it would be another 4 days or so before I recieved it and there was nothing else they could do. !!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry for the disappointment and frustration caused especially as this was a birthday gift for your granddaughter. This is absolutely not the level of service we aim to provide at Toystreet. We do apologise for the delays you experienced. The delivery timeframes provided are estimates rather than guarantees, however we completely understand how frustrating it is when these are not met. Once we became aware of the delay, we upgraded your shipping at no additional cost so that, as soon as the item arrived with us from our external location, it could be dispatched as quickly as possible. We can see that your order has now been delivered, but we appreciate that this was later than expected and did not meet the timing you had hoped for. We’re very sorry for the inconvenience and disappointment this caused. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 5118 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 4 months ago

“I've been waiting on my order since August 8th, 2024. I got some responses in the beginning of last year and knew last year why it was late. "The Everdell SLeeves". I'm normally not a person who put someone one public display but I feel like I have to right now. Almost two years to restock those sleeves, I can't believe it myself, it is far too long, don't you think?. I also tried reaching out to customer services but the passed months they are just ignoring me, not even responding to my questions anymore that isn't even related to my order. Where are those sleeves? Why is it so hard to restock them when it takes other stores maybe a week? Even ordering from a kickstarter takes less time. I can understand when i back order stuff I need to wait awhile, but 2 months to wait (what is mentioned for a backorder) is an awfully less time than 2 years. Restock the Everdell Sleeves PLeAsE. I ordered from here because the prices were so good. But I will have to rethink in the future. I still have hope that I someday will get my order, I really hope sooner than later though. Charley”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m really sorry for the frustration and length of time you’ve been waiting. We completely understand how disappointing this must be. From our records, the last correspondence we received from you was around 7 months ago, and this was responded to at the time. During that conversation, we also offered to split your order free of charge, so that any in-stock items could be dispatched to you straight away while we awaited the restock of the Everdell sleeves. We did not receive a reply from this email. We understand your concerns regarding the delay in restocking. Unfortunately, we are not able to restock items at will, as we rely on suppliers and manufacturers to produce and distribute stock to us. While backorder items typically take 2–3 months to return, this can sometimes take longer, as outlined in our backorder notice and FAQs. We appreciate that in this case the delay has been significantly longer than expected, and we’re very sorry for that. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 6140 and a member of our team will be happy to help, including revisiting options such as splitting the order or reviewing alternative resolutions. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 4 months ago

“Long wait, one part still not here, poor correspondence, confusing web and poor telephone manner”

Helpful Report

Posted 5 months ago

Thank you for taking the time to leave your feedback. We're sorry to hear you're disappointed with your experience. We can see that your order was placed with an estimated delivery timeframe of 25 – 28 March 2026, as confirmed in your order confirmation email and on the checkout page. As such, the order is still within the expected delivery window. Our website and FAQs explain that estimated delivery information is provided before purchase, and that where an order includes items on different stock timelines, fulfilment can vary depending on the items selected and the shipping arrangement in place. We appreciate your feedback regarding communication and your experience with our team, and will take this on board. If you still need help with the outstanding item, please contact our customer service team with your order details on 01603 974303 or mail@toystreet.co.uk using the customer reference number of 6895 and we will be happy to look into this further. Best wishes, The ToyStreet Team

Posted 4 months ago

“Very disappointed. Ordered something never arrived by promised arrival date BECAUSE IT HADN'T BEEN SHIPPED!!! I was not informed! I had to chase the order, hey was told it hadn't been shipped. In the end got it a month later.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration this experience has caused. This is absolutely not the level of service we aim to provide at Toystreet. We understand how disappointing it is when an order does not arrive within the estimated delivery timeframe, particularly when you were not proactively informed of a delay. While the dates provided at checkout are delivery estimates rather than guaranteed dates, we always aim to match these as closely as possible and we’re sorry that on this occasion we fell short. We also appreciate how frustrating it must have been to discover the item had not yet been shipped when you contacted us, and we apologise for the lack of communication and the extended wait you experienced. Our records show that your estimated delivery dates were between the 5th and 10th of February and this was delivered on the 19th of February. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0773 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 5 months ago

“Delivered over a week after the estimated date. Also, I have been trying to get a refund for some of the products, but ignored by the company. May need to go via bank and open dispute for the refund. Company not to be trusted.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear about your experience. This is absolutely not the level of service we aim to provide at Toystreet. Delivery dates provided at checkout are estimated timeframes, and while we always aim to meet these, they are not guaranteed unless a 24-hour delivery service is selected. We understand that receiving your order later than expected is frustrating, and we’re sorry for the inconvenience this caused. Regarding your return, our records show that we received your request to return the items on 22/02/26, and we responded with full return instructions on 23/02/2026. We have not received any further correspondence since then. If you have already returned the items, please do get in touch so we can check the status for you. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 7756 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 5 months ago

Toy Street is rated 4.7 based on 7,093 reviews