Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,637 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Why send requests like this before goods have arrived? We are all inundated with emails every day. Please do not send any more silly emails like this that I cannot answer!”

Helpful Report

Posted 11 hours ago

Thank you for your feedback. We understand that receiving emails can be overwhelming, and we appreciate you sharing your thoughts with us. We'll take your comments into account as we strive to improve our communication. Please know that your experience is important to us, and we are here to help if you have any further questions or concerns. Best wishes, Team Toy Street

Posted 11 hours ago

“The order was not delivered. The kids are not happy. The refund was not offered...”

Helpful Report

Posted 1 month ago

Thank you for your review. We truly apologize for the inconvenience you've experienced with your order. Please reach out to our customer service team, and they will be happy to assist you in resolving this matter. Your feedback is important to us as we work to provide better experiences in the future. Best wishes, Team Toy Street

Posted 2 weeks ago

“Very bad experience with this store. I never received my order, I still waiting for my refund. When I placed the order everything was in stock of course but my order was in processing for more than two weeks. Customer service said not in stock, finally they cancelled my order. And after that I see the item in stock !! It’s a crazy joke !!!”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience. We sincerely apologize for the frustration you've faced regarding your order. Please reach out to our customer service team for assistance with your refund, and we will do our best to resolve this situation for you. Your feedback is invaluable to us as we strive to improve our service. Thank you for your understanding.

Posted 1 month ago

“I ordered & received a toddler ride-on toy that when I opened the box and saw it, realised it was unsafe for my toddler as it had sharp edges and also a small lift-up seat that could catch little fingers. This realisation took less than a minute, and the only thing I opened was the box it came in. I re-sealed the box (using the same sellotape as the original) and contacted Toy Street to return it on safety grounds. They said I couldn't - and would not be refunded if I did- as I had opened the box and 'this is acceptance of the goods'. How else are you supposed to check if the item is what you expected? Be warned, you need to be 100% sure of what you're ordering or you're stuck with it!! I'm based in Ireland, and EU Consumer Rights would enable me to make the return, but of course UK companies can make up their own rules. I am furious; this is very poor customer service. On point of principle, I will never again purchase from Toy Street, and I would caution potential buyers to read the Terms & Conditions carefully before buying!”

Helpful Report

Posted 1 month ago

Thank you for sharing your concerns. We truly apologize for the frustration you've experienced regarding the safety of the product and our return policy. If you would like to discuss this further, please feel free to reach out to our customer support team. Your satisfaction means a lot to us, and we're here to help.

Posted 1 month ago

“The disciption didn’t say it was a rattle I thought it was just a teddy I didn’t want a rattle it’s fine other than that but it’s not what I was hoping for”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We apologize for the misunderstanding regarding the product description. We strive to provide clear information, and we appreciate your input as it helps us improve. If you have any questions or need assistance, please don't hesitate to reach out to our customer support team. We value your satisfaction and hope to serve you better in the future.

Posted 2 months ago

“PRODUCT NEVER ARRIVED. I have been waiting for an order for over a month and it has said waiting to be sent the entire time. Reached out and made multiple tickets asking for a refund and was ignored and denied. DO NOT order from here if you want to receive your orders”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We deeply apologize for the issues you've encountered with your order. We understand the frustration of not receiving timely updates, and we appreciate you bringing this to our attention. Please reach out to our customer support team directly for the best assistance, as they can provide you with more detailed information and help resolve your concerns. Your experience is important to us. Thank you for your patience as we work to improve our service.

Posted 2 months ago

“Have not received package or got no feed back yet only that, I've payed for it but when I try contact anyone, I get no answer”

Helpful Report

Posted 2 months ago

Thank you for reaching out. We sincerely apologize for the inconvenience you've faced with your order. We understand how frustrating this can be. Please know that we value your feedback, and we're committed to resolving this issue. We recommend contacting our customer support team directly for the most accurate updates regarding your order. Your satisfaction is important to us, and we appreciate your patience as we work to improve your experience.

Posted 2 months ago

“Ordered two months ago still not turned up was told would be with me in 7 days when booked company is a joke and so un helpful would not be buy from again and would advise other people not to buy from them”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the delay in your order. We understand how frustrating this can be, and we're here to help. If you would like, please reach out to our customer support team, who can provide assistance and address your concerns more thoroughly. Your feedback is valuable, and we appreciate your understanding as we work to improve our service.

Posted 2 months ago

“I purchased this product on December 23, 2024, with reference number RZ565617396GB. Today, March 17, 2025, I haven't received it. I'd like to know who I should contact. Thank you very much.”

Helpful Report

Posted 2 months ago

Thank you for reaching out. We sincerely apologize for the delay you've experienced with your order. To get the most accurate assistance, we recommend contacting our customer support team directly. They will be able to provide you with the necessary information regarding your order status. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this issue.

Posted 2 months ago

“i was ask for yellow colour and didn't get any information they don't have or can't send to me but on pictures was yellow.”

Helpful Report

Posted 4 months ago

Thank you for your feedback! We apologize for any confusion. Unfortunately, with assorted items, we cannot guarantee which specific version of the product will be available. We understand how this can be frustrating, and we will be sure to pass along your suggestion to our product team to update the images for clarity. We appreciate your understanding and are always here if you have any further questions.

Posted 4 months ago

“I can't track my order, the menu constantly pops up "rate the store's work", I'm not interested in this, my child is waiting for the order”

Helpful Report

Posted 4 months ago

We're truly sorry to hear about the difficulties you've encountered with tracking your order and the menu interruptions. Please know that your feedback is valuable, and we're working hard to improve our service. If you need any assistance or have specific questions about your order, don't hesitate to reach out to our customer support team. We’re here to help and want to ensure you have a better experience moving forward. Thank you for your patience.

Posted 4 months ago

“Toy with no sound arrived before Christmas, e mails ignored and excuses for not sending replacement or refund. Bad customer service. Avoid”

Helpful Report

Posted 5 months ago

Thank you for sharing your feedback. We’re sorry for the trouble you've experienced with the faulty item and the difficulty with submitting the video. Our customer service team did attempt to review the video you provided, but unfortunately, we were unable to open it in its current format. If you could kindly resend the video in a different format (such as MP4 or MOV), we’d be more than happy to proceed with processing a return for a replacement or a full refund, whichever you prefer. We truly appreciate your understanding and are committed to resolving this issue for you as quickly as possible. Please don't hesitate to reach out if you need any assistance with the file format or have any other questions. Thank you for your patience.

Posted 5 months ago

“Ordered a toy over a month ago. Still didn’t receive it. Wrote to costumer service with no reply. Deceiving.”

Helpful Report

Posted 5 months ago

We're really sorry to hear about your experience with your order. Your concerns are important to us, and we understand how frustrating this situation must be. Please reach out to our customer support team so we can address your issue and work towards a solution. Thank you for sharing your feedback, and we hope to turn this around for you.

Posted 5 months ago

“Really disappointing service. Placed an order before Xmas of a mix of things. I had an email to say one item was delayed. I emailed back to ask for the rest to be dispatched and could do this for a fee. I had no update on the outstanding item until I chased it this week. And unfortunately there is still no timescale for delivery.”

Helpful Report

Posted 5 months ago

We're really sorry to hear that you've had such a disappointing experience with our service. Your frustration is completely understandable, and we appreciate you taking the time to share your concerns. Please contact our customer support team so we can address your situation and provide you with the assistance you need. Thank you for your feedback, and we hope to resolve matters for you soon.

Posted 5 months ago

“I ordered a present for my Grandson and paid extra to get it next day, I have waited in for two days now and if hasn't arrived after I told my grandson it will be coming the day it said it would, he was super excited, I am furious at myself for not reading the reviews before purchasing from this company if had done I would have gone elsewhere. They take your money then mess you about avoid”

Helpful Report

Posted 5 months ago

We're genuinely sorry to hear about your experience with your order. Your feedback is incredibly important to us, and we truly value it. Please reach out to our customer support team so we can work to resolve this situation for you as quickly as possible. Thank you for taking the time to share your thoughts, and we hope to restore your faith in us.

Posted 5 months ago

“Ordered beginning of December, and as of yet , beginning of January order has not been dispatched, terrible customer service, won't be purchasing from this site again ,”

Helpful Report

Posted 5 months ago

We're very sorry to hear about the delay with your order. Your feedback is important, and we understand how frustrating it can be when expectations aren't met. Please reach out to our customer support team so we can address your concerns and work towards a resolution. Thank you for your patience, and we hope to improve your experience moving forward.

Posted 5 months ago

“Have been ignoring my emails. And not refunded me.”

Helpful Report

Posted 5 months ago

We're truly sorry to hear about your experience! We appreciate your feedback and encourage you to reach out to our customer support team so we can work together to resolve this issue as quickly as possible. Thank you for bringing this to our attention, and we hope to resolve this for you shortly.

Posted 5 months ago

“I ordered something for my daughter on the 12th of December and paid extra for it to be here before Christmas, and I still haven't received the item. Also the company hasn't responded to any of my emails at all. I would recommend ordering from some other company because those one doesn't value it's customers enough to even respond.”

Helpful Report

Posted 5 months ago

We're really sorry to hear about the trouble you've had with your order and the lack of communication from our team. We understand how important it is to receive prompt service, especially during the holiday season. Your feedback is crucial in helping us improve, and we genuinely appreciate you taking the time to share your experience. Please reach out to our customer support team, and we will do our best to resolve this matter for you. Thank you for your patience and understanding.

Posted 5 months ago

“shippping took longer than promised, leading to delayed christmas present. they also shipped the wrong item in the wrong color.”

Helpful Report

Posted 5 months ago

We're really sorry to hear about the delay in shipping and that the wrong item was sent. We understand how disappointing this can be, especially during the holiday season. Your feedback helps us improve, and we want to make things right. Please reach out to our customer support team, and they'll be glad to assist you further. Thank you for your understanding, and we appreciate you sharing your experience with us.

Posted 5 months ago

“Really disappointed, bought online and paid the most expensive delivery option and it said that it would arrive on the 23/24 and it didn’t… no sign of my purchase so far! Unfortunately my daughter didn’t get the dragon she wanted from room on the broom. They haven’t even update the info to say if it was going to be delayed or lost. Still waiting.”

Helpful Report

Posted 5 months ago

We're really sorry to hear about your disappointment with the delivery of your order. Your feedback highlights an important area for us to improve, and we genuinely appreciate you sharing this with us. Please reach out to our customer support team for assistance, as we're here to help resolve this for you. Thank you for your patience during this time.

Posted 5 months ago

Toy Street is rated 4.7 based on 6,637 reviews