Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,637 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“If I could give this company zero stars i would. Save yourself any hassle and avoid at all costs! I ordered a gift and 2 weeks later there was no sign or word of my order. I contacted customer services who guaranteed it would be dispatched at the beginning of the following week, surprise, surprise no word of the order. Contacted customer services for a second time to be told it would take a further week before dispatch, refunded requested and told it would take 12 working days to process the refund. Shambles of a company!”

Helpful Report

Posted 1 year ago

“Had to complain as no parcel rang and they said not in stock yet. Was for a birthday present so had to cancel as they couldn't tell me when it was coming in.”

Helpful Report

Posted 1 year ago

“Ordered item said 48 hour tracking delivery 3 weeks later still no item asked 3 times on expected delivery to be told they had to wait for it from another warehouse and couldn't give me a rough date when I would expect item . Asked to be refunded as brought from somewhere else instead . Still waiting for my refund....”

Helpful Report

Posted 1 year ago

“Ordered item, to be told it would arrive 2/5 days 11days later no item, phoned again (it's the third time) and they said they could not tell me when delivery would be has its coming from different warehouse, this is not acceptable, so I've asked for a refund, 2/5 days, hopefully I'll get this on time?”

Helpful Report

Posted 1 year ago

“I would not recommend using toy Street. After using PayPal to purchase my item, toy Street immediately responded saying that they would ship as soon as my payment cleared. This happened within four hours. I never heard from the company again until nearly 3 months later after sending multiple emails. Only after filing a refund through PayPal did I immediately hear from the company again.”

Helpful Report

Posted 1 year ago

“I ordered an item which should have arrived within 2-3 working days. After 2 weeks I still hadn't received item and so I contacted them, only to be told it was coming from somewhere else. It took nearly six weeks to arrive and not an apology or nothing. Would advise to shop here with caution especially coming up to Christmas”

Helpful Report

Posted 1 year ago

“Very disappointed late delivery, goods were in another warehouse, would not use them again”

Helpful Report

Posted 1 year ago

“Absolute disgrace of a company. No communication order was never received, no apology just a refund after my sending countless emails to complain and the fact I've been sent this email to ask for my opinion is laughable. Need to get better customer service and maybe a marketing person.”

Helpful Report

Posted 1 year ago

“Avoid My item has not be delivered. Tried to contact them and no one replies.”

Helpful Report

Posted 1 year ago

“Avoid at all costs. Failed to deliver moto gp 23 on ps5 when I emailed I was told it was a pricing error and that I needed to pay another £45 to get it. They didn't even email me to say it was an error and waited for me to contact them before informing me. Dismal level of service now the price of the game has dropped everywhere else and they still want more than everyone else is charging. AVOID AT ALL COSTS Don't allow company's like this to continue to rip people off or not honor purchases as this is Disgusting. Do not be fooled by what seems a bargain because you will end up losing out. Buy from company's you know and trust Read reviews Before you purchase.”

Helpful Report

Posted 1 year ago

“I ordered 2 items on the 20th October and they have still not arrived , even though stated I would have before now , there is no tracking alerts get sent on order , I am so disappointed .”

Helpful Report

Posted 1 year ago

“I purchased a product which, when it turned up, was different to what was advertised. I had to keep chasing first of all for this product to arrive and where was it?.. I got told it was coming from another warehouse. When I questioned why this product was incorrect (they ignored my previous 3 emails so I ended up phoning them) I got told they could see there was an error however all they could do was issue me a refund and not replace for the correct item even though it was them at fault. I asked for management to phone me... Who didn't (surprise surprise). Know ownership and poor customer service. Don't bother purchasing. So very disappointed and still waiting for someone to phone me as previously requested.”

Helpful Report

Posted 1 year ago

“If I could give your company 0 I would . I ordered my product on 6. 10 23. Apart from confirmation of order and the money going out of my bank account I had no further communication. I contacted customer service who informed me it was stuck in a warehouse - no apologies. I asked for a refund as the product was not arriving on time for a birthday present and am still waiting. I insist that My money is credited to my bank within the next 3 days as I am contacting my bank and other relevant people. For anyone contemplating on ordering from Toy Street - don’t !!!!!!!”

Helpful Report

Posted 1 year ago

“I ordered my item 11 days ago, tried to ring, no reply constant recorded message giving opening hours, I emailed and was told I would receive an update/email within 24 hourse, but nothing emailed againbut no reply - very poor customer services and still no information about my order yet the money was taken out of my account the same day - still trying to get in touch does anyone know if the shop is shut permanently?”

Helpful Report

Posted 1 year ago

“I ordered from this website and paid for next day delivery as it was a birthday gift. Not only has it not arrived 2 days after it was meant to be delivered, it hasn’t even been dispatched. I’ve emailed 4 times about my order and have only got a reply back once. I also emailed about the wrong post code on my order, which to no surprise I got no response back to. I then went to call them at around 4pm, as on the website it shows they close at 5. I am then told they actually close at 3pm. I am still waiting on my order, even though the birthday is tomorrow. I’m am deeply appalled at the lack of customer service, and will not buying from here again.”

Helpful Report

Posted 1 year ago

“Failed to deliver after 17 days and numerous e-mails demanded refund. Terrible customer service! Read all the neg reviews elswhere, I think there is a Chinese connection and items not even in country!!! AVOID AVOID!! I can.t comment on how long refund takes, but I am expecting to have to go via credir card co, if not processed as promised!!”

Helpful Report

Posted 1 year ago

“Ordered on the 7/10 2023 order not arrived phoned twice and got told first time it was in holding and he would get it sorted second time was told it haven’t been processed tied to phone today phone not being answered it’s saying we are closed phone between 10 and three it was two o’clock .sent an email not holding my breath for a response .going to phone bank and report as scam company DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 1 year ago

“I placed an order on the 4/10/23 I still haven’t received my parcel. I have emailed 4 times about this and still haven’t had a reply, I also spoke to someone on the phone who assured me my parcel was being despatched soon, I am still waiting and order still being processed I don’t know what to do next, I need my parcel it’s for my grandsons birthday! I have actually just managed to get through and spoken to someone who did not apologise for the delay I actually asked for an apology!! Do not buy from this company they don’t care about their customers.”

Helpful Report

Posted 1 year ago

“Very poor service. Order did not arrive, and when I phoned to chase, I was told they didn’t have it in stock in the first place.”

Helpful Report

Posted 1 year ago

“I placed a order 2nd october it still saying processing and the item is now out of stock have emailed and have received nothing back”

Helpful Report

Posted 1 year ago

Toy Street is rated 4.7 based on 6,637 reviews