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Toy Street Reviews

4.7 Rating 6,023 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 6,023 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 15th May 2024

Toy Street 5 star review on 15th May 2024

Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

11

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Terrible company! Advertises a product as being in stock, allows me to order item, dosen’t bother to let me know that the item ISN’T actually in stock until I emailed them about it. So I tell them to cancel my order and refund my payment, which they say they have done via PayPal, but I have NOT been refunded! Have emailed again asking what’s going on and to please refund my money, only to be ignored!. By far the worst company I have ever had the misfortune to have to deal with! AVOID!!!!!”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry for the trouble you experienced with this order.. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 1 year ago

“Been almost 3 weeks and still not recieved any of my order. I will not be returning i dont think.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected retailers across the country, and I apologise that this has impacted your order on this occasion. We have been working closely with the courier to get all outstanding orders delivered as quickly as possible. Tracking suggests this is now due to be delivered today. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I bought from this site the gift for my son. The price good but the shipping expensive, 1/3 of the total, almost 15 euros. Delivery time for Italy 3-5 days. I ask by email confirmation of delivery for January 6th. On 28/12/22 they answer that they would ship the next day, so purchase. On 29/12/22 I get the email with the tracking code but only on 31/12/22 the package is delivered to the courier. They told me let's ship on 29/12/22. From 31/12/22 the tracking reports "leaving Great Britain". On January 3, he gives it again "out of Great Britain". I ask for assistance via email and confirmation of the shipment of 29/12/22 and delivery for 06/01/23. They answer me evasively that they have sent and it must arrive. I try again the next day, same answer. In the meantime I had to spend 40 euros for another gift, and we are almost 90. They don't realize the trouble they make. They are liars, irresponsible, untrustworthy and unserious. Surely after my review they will say in a subtle way that the fault is first of the warehousemen, then of the royal mail, of the Italian post office, of customs, of parties etc The reality is that 8 days have passed, when only 5 days were enough, I have not yet received anything, not even assistance I will be happy tomorrow to receive the package and edit my review but I don't believe it”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Rememb'er when you order from Denmark customs and further handling costs as much as the item itself Put it on the homepage”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can confirm that this order should have been eligible for our IOSS scheme, and no additional costs should have been charged at customs. Please do not hesitate to contact our customer service team If you have any concerns. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Ordered a talking dipsy toy, thats what I got but it looked nothing like the picture, really disappointed”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Hice mi pedido el 30 de noviembre y a fecha de hoy aún no lo he recibido, la compañía de transportes no ha comunicado nada ¿a quien reclamó para q me devuelvan el dinero?”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Ordered a unicorn in October. This was given to my friends little girl for her birthday on 4th dec for her birthday. Yes i do plan ahead. She totally fell in love with this unicorn. It has already stopped working after almost 2 weeks of use. It shouldn't stop working after 2 months of use, never mind 2 weeks. The batteries have been changed but nothing changes. We have one very little upset girl now .”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an email has been sent containing links to create a free returns label, and you have been informed that a replacement/full refund will be issued upon the return of this product. We apologise for the Inconvenience that has been caused on this occasion. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Paid for next day delivery- did not even despatch for next day delivery or even despatch the next day. No response to emails. Would like a refund on delivery- I should not be paying for a service I did not receive. Wish I had read reviews beforehand and paid by PayPal. If there are delays to orders then customers should at least be informed or site should not offer next day delivery if it is not going to be honoured. Postal strikes are 1 thing but if the order is not even despatched with a possibility of receiving it on time then postal strikes cannot be blamed.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Having looked into this, I can confirm that next day delivery should not have appeared as an option for this order, and we apologise for the Inconvenience this has caused. Our web team has been made aware of this issue and is working hard to ensure that similar issues do not affect our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Placed order on 25th Nov still not arrived or been dispatched tried to ring and the offices are closed and had no reply to the email i sent last week £75 out of pocket and no present for my granddaughter”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. We certainly do not expect delays of this length and I apologise for the Inconvenience caused. Please do not hesitate to contact our customer services team again If you still have not received this order, and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“It never arrived and I have not received a refund every time I try to call it says their offices are closed terrible service!”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 1 year ago

“Very unprofessional company. They were selling a product, so I ordered 2 items of it. They sent another one even though it didn't match the description or pictures. Their excuse? Ah, we need to update our website, send the items back and we refund you the money. So imagine you order a burguer in a restaurant, that you see pictures of it and everything, and they bring you a salad? When you confront them they simply say oh, the menu is wrong but we can refund you the money if you give us the salad back. The product was still advertised on their website for well over a month. Will never order from them again. This is a website for children, mainly. How can you explain a child all of this? You just end up spending double and giving up to make your children happy. Customer service is appaling too, they get back to you weeks after you email them. Wouldn't recommend this company to anyone”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We certainly aim to provide the most up-to-date and accurate information on our website, and I apologise that we were unable to do so on this occasion. Our web team has been made aware of this error and is working hard to prevent similar issues from affecting our customers in the future. We hope you give us another chance, and please do not hesitate to contact us again If you have any further concerns. Kieran Toy Street

Posted 1 year ago

“First time ordering from this company and will definitely be my last! Ordered a PINK Peppa Pig rucksack for my 2 year old niece and got sent a GREEN George Pig rucksack! Sent 2 emails on different days with no response so decided to call instead. After a 10 minute wait I finally got through to someone that clearly did not seem to care to be told the bag I had ordered was out of stock. He then proceeded to tell me I could return bag to get a full refund and that he would email me a returns label. So not only did I not receive the item I ordered, I have to go out of my way to get it sent back even though it was their mistake! Have I received said email? No I haven't. Absolutely disgraceful service!!!!”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that an email containing a free returns label has been sent, and a full refund will be issued once this has arrived back in our warehouse. We apologise for the Inconvenience caused and will be Investigating with our warehouse management team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“DO NOT BUY FROM HERE. Order placed 2 weeks ago and no response from the company despite constant emails and messages.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the issues you have faced with this order. I can see that you have requested a cancellation, and this has now been processed and a refund will be with you shortly. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I wouldn't recommend ordering from this company! They accept your order and take payment without letting you know that certain items aren't located there, but in fact at another warehouse. I suspect some items out of stock. I ordered several items and received an email about one about its delay, not mentioning any of the other items. After several emails and a long time waiting their reply, I received part order, one item being in unacceptable condition! I sent photos as requested and no response! So glad I paid through PayPal!! Had to open a case for refund, which I got a day later after ripening the case. Only then did I receive an email reply apologising for being inconvenienced!”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Items not received and no communication from company despite emailing them.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. I can see that your order was despatched on 16/11/2022 and should now be with you. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I received a total different product, they didn't even care. Product is still on their website with wrong description and images. I feel scammed, but overall I feel sad because it shows you don't care for children's emotions”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I am still waiting for an order placed 10 days ago - despite the delivery stating 48 hour tracked! None of my emails have been responded to and after calling them, I was advised it would definitely be posted the next day by 24 hour courier. That was 4 days ago and I still have not received my order and have had no communication from Toy Street since. Still waiting....”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Southwell 25 NG Newark road”

Posted 1 year ago

“3 weeks after order was placed, still marked as processing. I've called up twice to check the status of the order to be told the same excuse every time "the item is in another depot"”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry fore the delays you have experienced with your order; we certainly do not expect delays of this length, and will be Investigating this with our warehouse team, and our courier, to prevent similar issues rom affecting our customers again in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Ordered in good time for my daughters birthday which she has had to spend in hospital only for the item to be despatched after 9 days of ordering so we have still not recieved and her birthday has now gone. Emails sent to chase but no replies.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the delays you experienced with this order; we aim to despatch all orders in a timely manner so that our customers can receive their items as quickly as possible, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance soon. Kieran Toy Street

Posted 1 year ago

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Toy Street is rated 4.7 based on 6,023 reviews