My 8year old bought a doll with her own money and it said 24hr dispatch, 7 days later and still not dispatch. they have ignored emails but the one single response I got said the would chase their warehouse to send it out, but back to no response, they are just fobbing us off. Disturbingly on the order it says 'on its way' but it certainly ain't. Everyday I have to explain to my daughter why it's not arrived, a bit of a bad independent shopping experience for her. I wont be buying from them again after this, however its ends up. I paid through PayPal so I will put in a report in a couple of days, if no joy. wish I had read all the reviews, I only read the good ones which I think are cons now.