Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,637 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“I placed an order on Sunday, it’s now Friday and it’s not even been dispatched. I’ve emailed direct and got nothing back. I’m unsure this is even a legit sight because how can something say delivered in 2/3 working days and it not even been dispatched after 5 days. I’ve not had a email, text, even got any tracking code to follow. This is not acceptable when I’ve spent a lot of money.”

Helpful Report

Posted 1 year ago

“Awful service, it has been nearly a month since l ordered a My Little Pony, which was meant to be delivered in 3 working days! No communication from the company to alert me of any delays, l have had to send multiple messages to get any information. Now awaiting a manager to get contact me. Won't be using this company again. Avoid!”

Helpful Report

Posted 1 year ago

“Shocking, the item arrived without the makaton cards or the shining star badge. I have contacted them on their online chat and was told I would get a response within one to 2 working days. I emailed and still haven’t had a response either.”

Helpful Report

Posted 1 year ago

“I never received my package.”

Helpful Report

Posted 1 year ago

“Still waiting for an item that is a gift that I ordered on the 15th sept!! Party has been and gone and I’m still sat at processing with customer services just telling me it will be dispatched as soon as they can!!”

Helpful Report

Posted 1 year ago

“My order has not yet arrived!k”

Helpful Report

Posted 1 year ago

“Awful customer services and poor dispatch times Ordered item Weds 9pm and checkout specified dispatch next day (Thu). Paid for 24 hour delivery since we needed items Saturday, and checkout confirmed items would arrive Friday. Great. However, the order was not dispatched until Monday, so we received it on Tues. I requested a refund of postage and was refunded £1, the difference between 24 and 48 hour delivery. If I'd wanted 48 hour delivery I would have selected that (and would have received it Saturday, not Tuesday). I sent two further emails to Toy Street customer services over the following two weeks and was systematically ignored. We had a disappointed child and a last minute trip to the shops to get a substitute as considerable time and cost inconvenience.”

Helpful Report

Posted 1 year ago

“Very poor service with 20 days delayed dilivery, I won't purchase from this supplier again.”

Helpful Report

Posted 1 year ago

“Can't review, haven't received, ordered 16th, customer support haven't refunded or resent”

Helpful Report

Posted 1 year ago

“AWFUL CUSTOMER SERVICES AND POOR DISPATCH TIMES Ordered item Weds 9pm and checkout specified dispatch next day (Thu). Paid for 24 hour delivery since we needed items Saturday, and checkout confirmed items would arrive Friday. Great. However, the order was not dispatched until the next Monday, so we received it on Tues. I requested a refund of postage and was refunded £1, the difference between 24 and 48 hour delivery. If I'd wanted 48 hour delivery I would have selected that (and would have received it Saturday, not Tuesday). I sent two further emails to Toy Street customer services over the following two weeks and was systematically ignored. We had a disappointed child and a last minute trip to the shops to get a substitute as considerable time and cost inconvenience.”

Helpful Report

Posted 1 year ago

“I ordered a toy on Friday saying next day delivery but no dispatch yet and no support until 1000 AM [Order #352959402] (09/09/2023) Planning to cancel and order in amazon”

Helpful Report

Posted 1 year ago

“Took forever to ship the order when website states within 48 hours. No communication as I would have cancelled the order if I had known.”

Helpful Report

Posted 1 year ago

“I have not received my order or updated on current status hence not happy. Will update this review upon response or alternatively item delivery”

Helpful Report

Posted 1 year ago

“Tried to place a small order and after entering ALL details it came up with ‘ capture token missing. There was NO I am not a robot to tick and no other type of Capture to complete that I could find.”

Helpful Report

Posted 1 year ago

“Haven’t received my order yet!”

Helpful Report

Posted 1 year ago

“Toy story sent the wrong item and charged me to return it avoid like the plague”

Helpful Report

Posted 1 year ago

“Placed an order for a book about 3 and a half weeks ago. The book arrived with a damaged corner. I have tried countless times to reach customer service and had no response. Would not reccomend this company and would never use them again.”

Helpful Report

Posted 1 year ago

“said next day delivery available but only offered tracked 48.. so i paid for it. 2 days later not even a dispatch email. i asked where it was and they said oh yeah its not coming from us so its going to be 5 days until we have it. obviously no good so can i have a refund? yes ... in 10 days. great”

Helpful Report

Posted 1 year ago

“Item not as described or as pictures show..no replies to my email regarding this.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! I am very sorry to hear that you have received the wrong item. I can see that a reply was sent to your ticket requesting images of this incorrect item so we could look to resolve this for you. Please do not hesitate to contact us again if you believe this still requires a resolution; our customer service team is always happy to help! Best wishes, Kieran Toy Street

Posted 1 year ago

“Product was fine. Awful customer service. I paid for 48 hour delivery, a week later there was still no sign of the product. I emailed querying, as I needed the product as a present. Got no reply. Item arrived eventually, after the birthday. I then emailed requesting at least a refund on the postage, as I had to purchase a whole new gift, but have heard nothing. I tried to rectify with the company prior to writing a bad review, but have heard nothing so I am left with no option. Don't use this company, not worth the hassle!”

Helpful Report

Posted 1 year ago

Hi there, Thanks for the review! I am very sorry for the trouble you have faced with this order. I can see that a refund of the shipping costs has been issued for you and should be with you by now. Please do not hesitate to contact us again if you have any further concerns Best wishes, Kieran Toy Street

Posted 1 year ago

Toy Street is rated 4.7 based on 6,637 reviews