Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,093 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,093 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Fulfilment issue, didn't get my needoh cats. However the rest arrived and all good.”

Helpful Report

Posted 1 week ago

“Pricing was competitive but delivery time was not kept to meaning the item was not received in time for a birthday. Customer services didn’t seem to be too concerned that the delay in delivery was an issue. Would be more cautious in ordering from here in the future.”

Helpful Report

Posted 1 month ago

“The product I purchased is one that I like and have seen before. The delivery service through ParcelForce/Royal Mail is atrocious though. They are confused, do not record instructions correctly, not service oriented. We have been given the runaround about where the parcel is and when it will come… you really must select a different delivery partner. This is unacceptable. I am lucky the toy is for a birthday in May, so we have time to chase this down. But it is taking far too much time and energy (and even gasoline given they offered to send it to a depot an hours drive away - mind-boggling quite honestly).”

Helpful Report

Posted 4 months ago

“Item arrived in good condition. But, item was delayed, with an estimated delivery window of four days, minimum of one week after the order was placed. I emailed the day after the estimated delivery window to ask about the whereabouts of the package. I then receive an automated email the next day to tell me that it had finally been posted. No actual response to my email, or any explanation for the delay. Poor communication and poor delivery times. Item was fine.”

Helpful Report

Posted 5 months ago

“Item arrived very late and was my son’s birthday present. Should have stated out of stock.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m very sorry that the item arrived later than expected, especially as it was for your son’s birthday. We completely understand how important timing is for special occasions, and we’re sorry for the disappointment this caused. As soon as we were made aware of a stock issue with this product, we contacted you to let you know. We then placed an order directly with our supplier to secure additional stock. We also note that you kindly confirmed you were happy to wait for the item, which we very much appreciated. That said, we understand that the delay still had an impact, and we’re sorry it did not arrive as quickly as originally hoped. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 4555 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 5 months ago

“Product itself was fine. Delivery time was very very slow Ordered on the 6th january, but it was'nt until the 20th january that l recieved an email to say the item had been dispatched!!!”

Helpful Report

Posted 5 months ago

“The product was as I'd hoped and the price was fair but delivery took AGES. Ithink someone forgot to despatch it and when I pointed it out, I still had to wait for about a week before it was put in the post which meant a big delay in giving it as a ggift which was very disappointing.”

Helpful Report

Posted 7 months ago

“Item received with a missing item. However contacted customer service who was able to sort it straight away”

Helpful Report

Posted 8 months ago

“The quality of service is good but when I wanted to order more of the same item I found out that it double in price which is very disappointing.”

Helpful Report

Posted 1 year ago

“Disappointed to receive the wrong toy. My daughter had hoped for ghost spidey and were were sent Miles instead from.the marvel collection. Too late and expensive to return to the UK given its cost.”

Helpful Report

Posted 1 year ago

“Was disappointed with the size. I wanted to cancel my order and order a bigger one but couldn't get to access that”

Helpful Report

Posted 1 year ago

We're sorry to hear that the size didn't meet your expectations. Please do get in touch with our Customer Service team to find out more about our Returns process. Thanks for shopping with Toy Street!

Posted 1 year ago

“It would be great if the items sold came in a cardboard box, it would be safer, as my items came open and missing”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Toy Street

Posted 2 years ago

“Received the 3 Ty beanies today which were mailed across the Pond. Two of them have pristine hang tags while the 3rd has a slightly damaged hang tag.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. If you require any further assitance with this, please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. Toy Street

Posted 2 years ago

“Unfortunately I can’t give a full review since I have yet to receive my order. Im in the US so it may take longer than expected even with it expedited. Fingers crossed it will be here by my birthday party this weekend.”

Helpful Report

Posted 2 years ago

“Slightly disappointed as the hat on Paddington was grubby . But not enough time to return and then revive another for my granddaughter’s birthday sadly . Marks wouldn’t photograph either .”

Helpful Report

Posted 2 years ago

“Overall I'm happy with the toys I've got, they had the best price online and also readily available stock. The delivery was smooth and on time, but the dispatch time took longer than expected. I would say you need to improve your customer service turnaround. There was an issue with the first order I placed so I had to get in touch with you and it took me 40 minutes to get through someone the first time I called you and almost an hour the second time. I was forced to call because you never replied to my emails. Other than this everything was fine”

Helpful Report

Posted 2 years ago

“The toy was good and as expected but the delivery and communication was poor. When I hadn't received it after nearly 10 days, I contacted them over the weekend and was told it would be dispatched. By the Tuesday after the weekend, it still hadn't been dispatched and it wasn't dispatched until Wednesday. I was definitely not a priority to them. I then had to wait for the slow postal delivery too.”

Helpful Report

Posted 2 years ago

“Items (platypus) were both great. Couldn’t find them anywhere else online. Ordered on 7th Dec and they arrived on 20th. Took such a very long time to come. Will probably not order again to be honest. The wait before Christmas was excruciating. I could not believe the lead time would be the delivery date.”

Helpful Report

Posted 2 years ago

“A bit disappointed with the delivery time. Ordered 3 plush cats on 5th December for my daughters who recently lost a pet, with delivery stated as 48 hours. It was a full week later before I even had a follow-up email to say that the items had been despatched. When you pay for a 48 hour courier, that's what you should get.”

Helpful Report

Posted 2 years ago

“Despatch took longer than anticipated. After the despatch email, Black Friday weekend)nothing happened-on Yodel site With sender. I rang Monday Nov 27- yes I had to wait about 15 minutes, the recorded message is annoying, BUT the guy I spoke to was brilliant, immediately messaged Yodel ((I could see on Yodel site) and by evening tracking was updated, and it has just been delivered (Wednesday). So patience but I would happily use them again as their price was significantly less.”

Helpful Report

Posted 2 years ago

Toy Street is rated 4.7 based on 7,093 reviews