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Toy Street Reviews

4.7 Rating 5,951 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 5,951 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

Toy Street 5 star review on 13th December 2023

Toy Street 5 star review on 2nd December 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately I can’t give a full review since I have yet to receive my order. Im in the US so it may take longer than expected even with it expedited. Fingers crossed it will be here by my birthday party this weekend.”

Posted 1 month ago

“Slightly disappointed as the hat on Paddington was grubby . But not enough time to return and then revive another for my granddaughter’s birthday sadly . Marks wouldn’t photograph either .”

Posted 3 months ago

“Overall I'm happy with the toys I've got, they had the best price online and also readily available stock. The delivery was smooth and on time, but the dispatch time took longer than expected. I would say you need to improve your customer service turnaround. There was an issue with the first order I placed so I had to get in touch with you and it took me 40 minutes to get through someone the first time I called you and almost an hour the second time. I was forced to call because you never replied to my emails. Other than this everything was fine”

Posted 3 months ago

“The toy was good and as expected but the delivery and communication was poor. When I hadn't received it after nearly 10 days, I contacted them over the weekend and was told it would be dispatched. By the Tuesday after the weekend, it still hadn't been dispatched and it wasn't dispatched until Wednesday. I was definitely not a priority to them. I then had to wait for the slow postal delivery too.”

Posted 3 months ago

“Items (platypus) were both great. Couldn’t find them anywhere else online. Ordered on 7th Dec and they arrived on 20th. Took such a very long time to come. Will probably not order again to be honest. The wait before Christmas was excruciating. I could not believe the lead time would be the delivery date.”

Posted 3 months ago

“A bit disappointed with the delivery time. Ordered 3 plush cats on 5th December for my daughters who recently lost a pet, with delivery stated as 48 hours. It was a full week later before I even had a follow-up email to say that the items had been despatched. When you pay for a 48 hour courier, that's what you should get.”

Posted 3 months ago

“Despatch took longer than anticipated. After the despatch email, Black Friday weekend)nothing happened-on Yodel site With sender. I rang Monday Nov 27- yes I had to wait about 15 minutes, the recorded message is annoying, BUT the guy I spoke to was brilliant, immediately messaged Yodel ((I could see on Yodel site) and by evening tracking was updated, and it has just been delivered (Wednesday). So patience but I would happily use them again as their price was significantly less.”

Posted 4 months ago

“Products good. Took a while to ship and no communication about what was happening but”

Posted 5 months ago

“Stated 48 hour tracked delivery but was past 96 hours before it arrived. Product is as described. The steam train doesn’t seem to have enough puff to climb the most basic of brio bridges 🤷🏼‍♂️”

Posted 5 months ago

“The item arrived and was as I had ordered. However this was the 1st time I’d ordered from this company. The item did take a while to come and I didn’t receive any emails letting me know it was delayed so I was worried the item wasn’t going to come and ended up ringing them. They were very polite and helpful on the phone.”

Posted 6 months ago

“Best value we found online and promptly delivered, but was badly packaged - the toy's box had been squashed within a card envelope.”

Posted 6 months ago

“I ordered a toy giraffe and it arrived in good condition, but it wasn't posted out until about 9 days after I had placed the order. Fortunately this wasn't a problem for me, but if I had been ordering it as a birthday present it may have been.”

Posted 11 months ago

Hello Thank you for your honest review and feedback. We are sorry this wasn't despatched in a timely manner for you, but it is nice to know you are happy with your product. Have a nice day Toy Street

Posted 11 months ago

“Despite long wait time received item as expected. Would use again”

Posted 11 months ago

“Game arrived quickly but inside box broken upon opening. (Not Toy Streets fault to be fair - just one of those things) offered 10% off for trouble. Didn’t accept”

Posted 1 year ago

“The delivery from the UK to Germany was smooth and easy to track. The only reason why I gave it 3 stars is that the board game box came torn on one side completely. I opted to tape the box and use it instead of sending it back because I didn't want to wait anymore. But of course, it is annoying if a brand-new board game comes with defects. This could be due to delivery, but nevertheless.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Haven't received yet!!”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“I was disappointed by the slow delivery of my order. It only was dispatched once I inquired about it. The order arrived in good condition though.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Toy Street

Posted 1 year ago

“Lots of options!”

Posted 1 year ago

“Well I've read the reviews ? Mine not a great one after over a week, ordered on the 16th I was still waiting for my order! Received on the 27th After 3 emails the last one asking for a refund I got a reply it's on its way !! I have now received the plush toy and it's lovely, that's a plus. So i will think again before ordering If I want it fast !”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I haven't received it yet as I am in another country, but the price was good.”

Posted 1 year ago

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Toy Street is rated 4.7 based on 5,951 reviews