Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,809 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,809 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered on the 01/12/25. I received an email on the 3rd saying that there was an issue but that you will ship my order to me as soon as possible. We are the 29/12 now and no feedback from your teams since.”

Helpful Report

Posted 2 days ago

Hi there, Thank you for taking the time to share your experience, and I’m truly sorry for the lack of communication and the delay you’ve faced. This is not the level of service we aim to provide at Toy Street. I understand how frustrating it is to wait after receiving an initial update, and I apologise for the ongoing uncertainty. I’d like to look into this for you and provide a clear update on the status of your order as soon as possible. If you would like to discuss any concerns regarding this order further, do feel free to email mail@toystreet.co.uk with your order number so a member of our team can assist directly and look to provide a resolution. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Kind regards, Team Toy Street

Posted 1 day ago

“The product was as I'd hoped and the price was fair but delivery took AGES. Ithink someone forgot to despatch it and when I pointed it out, I still had to wait for about a week before it was put in the post which meant a big delay in giving it as a ggift which was very disappointing.”

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Posted 2 days ago

“Quick delivery and great range of products at very reasonable prices. Will definitely use again.”

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Posted 1 week ago

“First time ordering from this shop as I live in Ireland but found that this place was the best price around including delivery. The delivery was really fast. I'm really pleased that I found your company and will definitely order from you again.”

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Posted 1 week ago

“Professional and efficient in executing orders.”

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Posted 1 week ago

“Product was as described and pictured. Arrived well packaged and in perfect condition.”

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Posted 1 week ago

“Good prices, as described, well packaged and arrived quickly”

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Posted 1 week ago

“I ordered a board game for my granddaughter. It was good value for money and dispatch and delivery were really quick. Thank you ☺”

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Posted 1 week ago

“This was ordered as a gift. Very good looking toy. The packaging of is excellent”

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Posted 1 week ago

“Dispatch & delivery was so quick- lovely item!”

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Posted 1 week ago

“I ordered two Palm Pals, the Yuzu Lemon and Gino the Gingerbread. Both are wonderfully fluffy and a joy to hold and look at. They arrived quickly and made me very happy.”

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Posted 1 week ago

“Delivered what I ordered and on time.”

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Posted 1 week ago

“A novel and universal ype of challenge not only for the ten year old for whom we bought it but for this 80+ year old!”

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Posted 1 week ago

“This item was very poor. We bought it for our grandson for Christmas. He was very excited when he saw it but the head broke off within 5 minutes of him playing with it. In fact I would like some compensation please”

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Posted 1 week ago

Thank you for bringing this to our attention, and we’re very sorry to hear about your grandson’s experience — especially as this was a Christmas gift and something he was excited to play with. This certainly isn’t the standard we expect from our products, and we understand how disappointing it must have been for it to break so quickly. You can reach us at team@zatu.co.uk, quoting your order number and reference number 6614, and a member of the team will be happy to help and can review this for you. Again, we apologise for the disappointment and will do our best to resolve this quickly. Kind regards, Team Toy Street

Posted 1 day ago

“Excellent customer service overseas order and delivery was extremely quick ,purchased item exactly as listed”

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Posted 1 week ago

“I ordered a toy with delivery between the 11-17 December, so well in time for Christmas. I hadn't had a dispatch note by the 17 December or any communication so I called them and they said there had been a delay and it should be dispatched on Friday. I called Friday afternoon as I had not received an email saying the item had been dispatched and they said they would talk to the supply chain department and email me with an update. I got an email later that afternoon saying there was a problem with the item and it wouldn't be delivered in time for Christmas. I was extremely disappointed and whilst they are refunding the product once I asked them to, the communication during the whole process was poor as I received no updates, only when I called to ask what has happening. I would not use Toy Street again.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry for the disappointment and frustration caused by this order. This is absolutely not the level of service we aim to provide at Toystreet. We completely understand how upsetting it must have been to have placed your order in plenty of time for Christmas, only to experience delays and issues with communication. While the item was unfortunately unable to be delivered in time due to a problem with stock, we recognise that the lack of proactive updates left you having to chase for information, and we apologise for this. We’re glad that a refund is being processed for your order, but we understand that this does not make up for the inconvenience caused. Your feedback about communication will be reviewed so that we can improve how we keep customers informed in future. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0722 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 1 week ago

“Absolute Disaster: 16 Days, No Dispatch, and False Deadlines! My Order (placed Nov 24th) was promised delivery by December 15th at the very latest. After 16 days (as of Dec 10th), the fully paid item has not been dispatched, and there is no tracking number. Customer service only offers specious excuses about internal warehouse transfers. Customer Service repeatedly claims that the item is still 'on its way to the main warehouse', a completely implausible excuse after more than two weeks of waiting. Toy Street is failing to adhere to its advertised delivery window. They refuse to guarantee that the item will arrive on time. At this point, I would simply be relieved if the already paid-for item arrived at all. If deadlines matter to you, DO NOT order here! I am now forced to secure an alternative birthday gift at the last minute. Extremely unreliable retailer. (If the company finally takes serious action to dispatch my order, I am prepared to reconsider my review and overall opinion of this retailer.)”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry for the frustration and worry this situation has caused. This is absolutely not the level of service we aim to provide at Toystreet. I completely understand your concerns, especially when you placed your order early specifically to meet an important deadline. Delays and lack of updates can be incredibly stressful, and I’m sorry that this has impacted your plans. Your order was placed on 24th November, and while I appreciate how long the wait feels, your delivery window runs up to 15th December, meaning we are still within the expected timeframe. As this is an international order during the busy holiday season, there can occasionally be additional delays due to circumstances outside of our control. I’m also sorry for any frustration caused by the updates you’ve received. Our team is working hard to keep customers informed, and I understand that this situation has been far from ideal for you. If you would like us to take another look at your order or provide any further clarification, please feel free to contact us at mail@toystreet.co.uk. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 weeks ago

“Arrived on time. Would recommend and buy from again.”

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Posted 2 weeks ago

“Great competitive pricing and quick and smooth transaction and delivery. I would shop here again”

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Posted 1 month ago

“I am pleased with the order I received and happy that I found this website. It hard to find UK toys in the US. I will definitely order again.”

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Posted 1 month ago

Toy Street is rated 4.7 based on 6,809 reviews