The kings on one star review. I didn’t want to judge the company for the one stars however I now understand why you have so many. The negatives outweigh the positives. I placed an order on the 19th November . The order should have come by the 22nd November according to the package I picked however I didn’t receive anything. I decided to login and check the status only to see still processing. I contacted the customer service team and I was told the item wouldn’t arrive till next week as there’s a delay on shipment. I asked why customers weren’t notified and why I had to call up to find out this information as there’s nothing that states a delay on the website. I needed the item for the 24th so next week will be totally useless for me. Helena the customer service assistant wasn’t even bothered to either apologise or try to resolve the problem raised. She just said ‘I will cancel the order’. Very disgusting behaviour I must say. This shouldn’t be a running business as they don’t stick to the delivery time or even bother to notify their customers.