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Toy Street Reviews

4.7 Rating 5,952 Reviews

93 %

of reviewers recommend Toy Street

Company Reviews

Product Reviews

4.7

Based on 5,952 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 19th April 2024

Toy Street 5 star review on 2nd April 2024

Toy Street 5 star review on 14th March 2024

Toy Street 5 star review on 30th January 2024

Toy Street 5 star review on 3rd January 2024

Toy Street 5 star review on 13th December 2023

Toy Street 5 star review on 2nd December 2023

9

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered this product on 2nd Dec, and it didn't arrive until mid Jan. I made 2 phone calls which took ages to get through, to chase up information on the delay as I wanted the product a a Christmas present. Not impressed!”

Posted 2 months ago

“I ordered the Beatrix Potter musical roundabout in November. It took a few weeks to arrive. Unfortunately, when I opened the box, one of the figurines had fallen off. As it was so near to Christmas, we didn't want to disappoint our grandson, so we had to superglue it back on.”

Posted 3 months ago

“jouet arrivé en bon état. le chien qui saute sur lui meme ne retombe jamais sur ses pattes. pas eu d'entente avec toy jouets vraiment decu par le sav lien pour renvoyer le jouet inactif et donc inutile”

Posted 3 months ago

“22 days on and still no parcel! Support has been quick to respond but still no info on a tracker number or when my parcel will arrive. I have been told that my order is in another warehouse. This was over 2 weeks ago and still nothing. Wondering where this other warehouse is or if it actually exists.”

Posted 4 months ago

“Had to pay additional taxes & shipping charges on my order cause it was an international order in a big box , for what I spent totally not worth it !!”

Posted 4 months ago

“I bought a large ty beanie cat with horn. Order arrived but it was wasn't the one advertised both in the description and the picture. I sent an email and they requested proof in the form of photo. Sent one back and was told the reason the incorrect item was sent was due to a listing error. Very light on the apology, really didn't seem bothered and master of fact, stated I could return it. It's huge and they wanted it sent tracked royal mail, at cost to me when it's their error. It was the one thing on my child Xmas list and the wrong one arrived. I won't be using the company again.”

Posted 4 months ago

“This was my first experience using Toy Street & the purchased Steiff bear finally arrived today, 4 weeks after I ordered it (expecting it to arrive next day). I rang & emailed numerous times to find out when I could expect it, to be told it is on its way but they have warehouses all over the country and didn’t know where it was coming from or when it would be dispatched. Helena said she would upgrade the shipping to a 24 hour service, but the parcel was received today with a 48 hour service on, so no upgrade was made. It arrived too late to be gifted and I wouldn’t have placed the order if I’d known there was a possibility of it taking a month. There has been no offer of any kind of compensation/future discount so there’s no incentive to purchase anything again and the company made no effort to contact me and give me updates that there was a delay. All in all, don’t buy from them if you need a quick turnaround, they are genuine products but you might be waiting 4 weeks to receive it.”

Posted 5 months ago

“I placed a couple of orders with Toy street after coming across them online, stating they had the items I wanted in stock and at good prices and stating a quick delivery. I didn't receive my first ordered item until over 4 weeks and after 5 weeks I still didn't have my second item so cancelled it, bought it from "Game" and recieved it two days later. I won't be using Toy Street again as found the experience far below acceptable although a shout out to customer support lady Helena of whom I dealt with a lot and always came back to me and was honest.”

Posted 5 months ago

“Item not delivered via Royal Mail ordered on Monday 2nd and still waiting.”

Posted 6 months ago

“Hi. Just wanted to give some feedback. I ordered the dogs pooping puzzle which I paid to have gift wrapped. However you didn't remove the wrapping which gave away the whole point of the puzzle so it's lost its surprise shock factor. I feel I should get a refund for the gift wrapping at the very least given that I trusted you to pack without ruining the point of the puzzle. This is my order number Order #352964409] (28/09/2023)”

Posted 6 months ago

“Late sending items. Didn't sent with the appropriate postage that I paid for. Wouldn't recommend at all”

Posted 8 months ago

“Ordered 10 days before my nieces birthday for direct delivery to her. Arrived the day after her birthday. Useless”

Posted 9 months ago

“Ordered 3 of this and received 3 different dog keychains. I specifically wanted this colouring hence why I ordered 3. Bit disappointed”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Toy Street

Posted 1 year ago

“There were 2 versions of uni extreme on the website, I wanted the more expensive one as I liked the shape better. Was sent the cheaper one without any explanation or refund. Tried to contact customer services twice went to answer phone stating opening hours which I was within. Ended up returning asking for the version I had ordered didn’t hear anything had to phone again to be told they were in the process of refunding me. All in all not s very good experience and would think twice before using again.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“Two weeks and two phone calls before my item was delivered. Same excuse as given to others "item delayed at another warehouse". Personally I don't believe they had the item in stock when I ordered it as I was unable to access 24 hour delivery on it even though it is offered.”

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry for the inconveniences you have faced with your order. We aim to despatch all orders in a timely manner, and certainly do not expect delays of this length; we will be Investigating this to prevent similar issues from occurring in the future. We hope you give us another chance, and please do not hesitate to contact us again If you have further concerns. Kieran Toy Street

Posted 1 year ago

“I was impressed by the price differences on item’s throughout the store, and by all the great reviews I’d seen about delivery etc. But when I placed an order in surprised to see my order was going to take over a week to arrive, I waited patiently for the date given, but when my items didn’t arrive on the date given i had to email to which i was replied to later the following day telling my item had now been despatched and would take another 4 days to arrive, so in total it has taken 2 weeks to arrive, don’t think I’ll recommend or use this store again.”

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I am very sorry for the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you'll give us another chance. Kieran Toy Street

Posted 1 year ago

“I can't believe you have asked me to write a review! The delivery was abysmal it took over 4 weeks, I ended up purchasing another gift from Amazon as I needed it for a birthday present.”

Posted 1 year ago

Thank you for the feedback. We are always aiming to improve our service and reviews like yours help us to find areas where we can do better. I am very sorry to hear about the delays you experienced with your order. We try to ensure all orders are dispatched in a timely manner, and I apologise that we were unable to do so on this occasion. Please do not hesitate to reach out to our customer service team If you have any concerns regarding your order. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Toy Street

Posted 1 year ago

“Delivery was very slow (over 2 weeks) and and I had to email to chase up.. When the item eventually arrived, it was bunged into an oversize box with no additional packaging meaning it was free to rattle about and, potentially, break. Not impressed and won’t be ordering again”

Posted 2 years ago

“I was disappointed when I accidentally ordered 2 copies of the same thing. I immediately emailed my error to Toy Street and then rang them within minutes. A lovely operative assured me she could alter the order and send a refund. A few days later the order arrived with the double order. Then an email with a refund form and a returns label, so I had to package it up and queue at the post office to send it back. I was annoyed. The parcel was returned successfully and I've received a refund. What a waste of money and resources having to send it back”

Posted 2 years ago

“Very disappointed that the “next day delivery” will arrive on Monday but not on Saturday as it was stated. The birthday present is missed.”

Posted 2 years ago

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Toy Street is rated 4.7 based on 5,952 reviews