Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.68

4.7 Rating 7,091 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 7,091 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 27th July 2025

Anonymous

Anonymous // 01/01/2019

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“Toy street !! sent the new order within the hours ready for next day Delivery, however after the next day delivery never turned up , I contacted toy street , Who looked into this matter for me, on the delivery website it said it is still in process' but the message has stayed in same place all week. All week I have waited and waited for this delivery as this was for my granddaughter 4th birthday Present, I asked if toy street would post out another present to replace the one that never got delivered, and toy street said no, even through customer care has been in touch by email , I have to wait another 5 days just incase the other one gets delivered. It would have been quicker to just order a new birthday present, but then she would have got 2 gifts the same. So I have to wait until the end of next week . So until this is resolved I want be recommending toy street to a friend .as they are waiting for the end Result.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and we're very sorry to hear about the disappointment caused, especially as this was intended as a birthday present for your granddaughter. We completely understand how frustrating this situation has been. We can see that your order was dispatched promptly and handed over to the courier in time for the selected next day delivery service. Unfortunately, the parcel then encountered a delay within the courier's network, and we appreciate how frustrating it is to see tracking remain unchanged for an extended period. When a parcel appears delayed or potentially lost, we are required to follow the courier's investigation process before issuing a replacement or refund. While we appreciate that sending a replacement immediately may seem like the simplest solution, doing so before the investigation is complete could result in duplicate deliveries if the original parcel resumes movement and arrives. We understand that this doesn't change the fact that your granddaughter's birthday was affected, and for that we are genuinely sorry. Our customer service team has remained in contact throughout the process and will continue to assist until a final resolution is reached. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 2345 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“I feel a little disappointed with what I received after placing my order perhaps I looked at the picture and expected to receive what the photo displayed. Unfortunately I received one item and not six plus the scale model was not an Italian car but a German camper which really means nothing to me. Sadly my expectations were not met and I will not be ordering from Toy Street again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re sorry to hear that the item you received did not meet your expectations. We would like to clarify that this product is listed as an assorted item, as explained within the product description. The image shown is of the display unit containing 18 individual cars, and the 6 front-facing vehicles shown in the image are examples from the assortment rather than all items included with a single purchase. Orders for this product are for one randomly selected vehicle from the assortment. We do appreciate that this may not have been as clear as expected from the listing images alone, particularly as you were hoping to receive one of the Italian cars shown rather than the camper van received. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 5569 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the disappointment caused. Thank you, Team Toystreet

Posted 2 months ago

“Parcel has been delayed, paid for next day delivery but its been a week now - i know sometimes stuff happens but its annoying none the less”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback, and we’re sorry to hear about the delay with your parcel. We completely understand how frustrating this must be, especially after paying for a next day delivery service. We can confirm that your order was handed over to the courier within the expected timeframe and should have been delivered accordingly. Unfortunately, once a parcel is with the courier, delays can occasionally occur that are outside of our control. We can also see that we had not received any correspondence regarding this delay prior to your review. However, we have now raised an investigation with the courier to try and resolve this issue for you as quickly as possible. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 6594 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 2 months ago

“I haven't gotten my order yet so can't really review it”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your review. We understand that you haven’t yet received your order and therefore aren’t able to fully review it at this stage. If your order is still within the estimated delivery timeframe, it should be with you soon. Regarding the review request, these are automated messages sent after dispatch and are not linked to the delivery status. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 7131 and a member of our team will be happy to help. Thank you, Team Toystreet

Posted 3 months ago

“Very, very slow delivery. Nothing like I was shown at placing the order. Customer service wasnt too friendly either just full of excuses. I dont expect to win the voucher with this review”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m sorry to hear that your experience did not meet expectations. This is absolutely not the level of service we aim to provide at Toystreet. We understand your concerns regarding delivery times. The timeframes shown at checkout are estimates and can be subject to external factors, as explained by our customer service team. While transfers from our external sites do not typically take long, there can occasionally be delays outside of our control. Looking into your orders, we can see that you placed two separate orders, with estimated delivery dates of 27th March and 2nd April. Both orders were delivered on 2nd April, which is within the overall timeframe provided, although we do acknowledge that one of the orders was slightly delayed and we do apologise for this. We’re also sorry to hear that your experience with customer service felt unsatisfactory. This is not the impression we want to give, and your feedback will be reviewed internally. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 0964 and a member of our team will be happy to help. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 4 months ago

“Advertised as a red car. I received a black car. Had a disappointed little girl;”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback, and I’m truly sorry to hear that the car you received was not as expected. This is absolutely not the level of service we aim to provide at Toystreet. We have not received any correspondence regarding this issue, so we were unaware that there had been a problem with your order. We completely understand how disappointing it is when an item arrives in a different colour to what was advertised. If you would like any further assistance with your order please contact us at mail@toystreet.co.uk with reference number 9216 and a member of our team will be happy to help. We’ll be able to look into this for you and work towards a suitable resolution. Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused. Thank you, Team Toystreet

Posted 5 months ago

“Sent me the incorrect item. When I wrote to them to ask them to deal with it, they gave me a freepost address to send the item back to and said they would 'try' to send the correct item once they had received the return. This would have meant having to wait much longer in the hope that they would find the correct item. So I had to go out of my way to take the item back to the post office to send it back. In the end I asked for a full refund rather than wait for the possibility of getting the correct item sent, which I still haven't received. I also think it's unacceptable that I won't receive my postage fee back considering that it's Toy Street's fault that I received the incorrect item in the first place. I won't bother with them again.”

Helpful Report

Posted 9 months ago

Hi there, We’re very sorry for the inconvenience caused by receiving the incorrect item, and we appreciate you taking the time to return it. Your return arrived with us on 30/10/2025 and refunds are processed within 1 – 5 working days. We’re pleased to confirm that your full refund, including the original shipping cost, was successfully issued on 04/11/2025. Please note that the freepost return label we provided covers all return postage costs, so you should not have had to pay anything to send the item back. While we would have been happy to send a replacement if available, we fully understand your decision to opt for a refund instead. We’re very sorry again for the mix-up and any frustration it caused. We appreciate your feedback and will use it to ensure a smoother experience in the future. If you would like any further assistance with this order please get in touch with us at mail@toystreet.co.uk with reference number 9831, and a member of our team would be happy to assist you. Kind regards, The Toy Street Team

Posted 9 months ago

“Kudos for fast delivery/dispatch! I received an item that I did not order because they had an error with the listing and do not stock the item I ordered despite it being an option to purchase. I have no use for the item I received and will gift it to someone. The situation was not resolved to my satisfaction 🍅🍅🍅”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're glad to hear that you received your order quickly, but we're genuinely sorry for the mix-up with the item you received. It’s disappointing to hear that your experience wasn’t up to standard. We take these matters seriously, and your concerns will be relayed to our team to ensure better accuracy in listings moving forward. If there's anything else we can do to assist you, please let us know. Your satisfaction is important to us, and we appreciate your understanding.

Posted 1 year ago

“You guys need to fix this thing whenever I close google after putting everything in my cart it disappears once I open up google again”

Helpful Report

Posted 1 year ago

We apologize for the inconvenience you're experiencing with your cart items disappearing. That must be frustrating! Your feedback is important to us, and we want to make your shopping experience smoother. We will pass this on to our web team to investigate further so we can look into this issue. Thank you for bringing it to our attention, and we appreciate your understanding!

Posted 1 year ago

“The site was easy to use, but it took them three weeks to deliver an item that was in stock, and after I paid £3.99 for Yodel Tracked 48 Delivery (2-hour delivery window).”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience. Please reach out to our customer service team so we can make things right. Your satisfaction is important to us. We hope to have the opportunity to serve you again.

Posted 1 year ago

“Still haven’t received it 6 weeks after ordering”

Helpful Report

Posted 1 year ago

“Happy with the products received but I had to wait 3 weeks to receive the order. Dispatch had a really long delay which only happened 2 weeks after ordering. Not ideal when buying items for children.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Toy Street

Posted 2 years ago

“I ordered this product on 2nd Dec, and it didn't arrive until mid Jan. I made 2 phone calls which took ages to get through, to chase up information on the delay as I wanted the product a a Christmas present. Not impressed!”

Helpful Report

Posted 2 years ago

“I ordered the Beatrix Potter musical roundabout in November. It took a few weeks to arrive. Unfortunately, when I opened the box, one of the figurines had fallen off. As it was so near to Christmas, we didn't want to disappoint our grandson, so we had to superglue it back on.”

Helpful Report

Posted 2 years ago

“jouet arrivé en bon état. le chien qui saute sur lui meme ne retombe jamais sur ses pattes. pas eu d'entente avec toy jouets vraiment decu par le sav lien pour renvoyer le jouet inactif et donc inutile”

Helpful Report

Posted 2 years ago

“22 days on and still no parcel! Support has been quick to respond but still no info on a tracker number or when my parcel will arrive. I have been told that my order is in another warehouse. This was over 2 weeks ago and still nothing. Wondering where this other warehouse is or if it actually exists.”

Helpful Report

Posted 2 years ago

“Had to pay additional taxes & shipping charges on my order cause it was an international order in a big box , for what I spent totally not worth it !!”

Helpful Report

Posted 2 years ago

“I bought a large ty beanie cat with horn. Order arrived but it was wasn't the one advertised both in the description and the picture. I sent an email and they requested proof in the form of photo. Sent one back and was told the reason the incorrect item was sent was due to a listing error. Very light on the apology, really didn't seem bothered and master of fact, stated I could return it. It's huge and they wanted it sent tracked royal mail, at cost to me when it's their error. It was the one thing on my child Xmas list and the wrong one arrived. I won't be using the company again.”

Helpful Report

Posted 2 years ago

“This was my first experience using Toy Street & the purchased Steiff bear finally arrived today, 4 weeks after I ordered it (expecting it to arrive next day). I rang & emailed numerous times to find out when I could expect it, to be told it is on its way but they have warehouses all over the country and didn’t know where it was coming from or when it would be dispatched. Helena said she would upgrade the shipping to a 24 hour service, but the parcel was received today with a 48 hour service on, so no upgrade was made. It arrived too late to be gifted and I wouldn’t have placed the order if I’d known there was a possibility of it taking a month. There has been no offer of any kind of compensation/future discount so there’s no incentive to purchase anything again and the company made no effort to contact me and give me updates that there was a delay. All in all, don’t buy from them if you need a quick turnaround, they are genuine products but you might be waiting 4 weeks to receive it.”

Helpful Report

Posted 2 years ago

“I placed a couple of orders with Toy street after coming across them online, stating they had the items I wanted in stock and at good prices and stating a quick delivery. I didn't receive my first ordered item until over 4 weeks and after 5 weeks I still didn't have my second item so cancelled it, bought it from "Game" and recieved it two days later. I won't be using Toy Street again as found the experience far below acceptable although a shout out to customer support lady Helena of whom I dealt with a lot and always came back to me and was honest.”

Helpful Report

Posted 2 years ago

Toy Street is rated 4.7 based on 7,091 reviews