Toy Street Reviews

Name: Toy Street
Address: 40 Barnard Road, Norwich, Norfolk
Rating: 4.69

4.7 Rating 6,637 Reviews

93 %

of reviewers recommend Toy Street

4.7

Based on 6,637 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Toy Street:

Here at Toy Street, we want you to have the best toys at the best prices. We source all the latest and greatest toys so there’s always something for everyone, no matter the occasion. From new-borns to preteens and even beyond, our focus is to bring families together and enrich lives with fun and learning.

You’ll find thousands of carefully chosen products on Toy Street – with more always on the way! We strive to sell only the most high-quality toys, with an emphasis on encouraging learning and creativity. Enhance your child’s development and skills with toys and games they’ll think of fondly for years to come.

Remember to shop Toy Street, where fun lives!

Visit Website

Phone:

1603 974303

Email:

mail@toystreet.co.uk

Location:

40 Barnard Road,
Norwich
Norfolk
NR5 9JB

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Toy Street 5 star review on 16th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

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“Don’t considering ordering from Toy Street. I ordered a creative Tonies on the 6th December but they haven’t shipped it. And have ignored my attempts to contact them for an update. I have asked the entire family to record a story was meant to the be a special Christmas present for my son and daughter. I’ve checked online, and I can’t get another one anywhere else on short notice. Completely avoid.”

Helpful Report

Posted 5 months ago

We're really sorry to hear about your experience. Your feedback is crucial for us to improve, and we encourage you to reach out to our customer support team for assistance. Thank you for sharing your concerns, and we hope to resolve this for you soon.

Posted 5 months ago

“Item ordered on 23/9/24 still haven't received it, phoned customer services twice, order still says its processing. I just want my money back.1 star is to good”

Helpful Report

Posted 5 months ago

We're truly sorry to hear about the delay with your order and understand your frustration. Your feedback is essential for us to enhance our service, and we appreciate you reaching out. Please know that our customer support team is here to assist you further. Thank you for sharing your concerns with us.

Posted 5 months ago

“Ordered an item , money was taken , but order was not dispatched, customer service is nothing short of awful, generic responses only , I'm not the only customer to receive experience this for the very same item , Do not order if you actually want to receive your paid for item”

Helpful Report

Posted 5 months ago

We're very sorry to hear about your experience with your order. It's disappointing when expectations aren't met, and we truly regret that you felt this way. Your feedback is invaluable to us as we strive to improve our service. Please know that we take your comments seriously, and we encourage you to reach out to our customer support team for further assistance. Thank you for bringing this to our attention.

Posted 5 months ago

“My item did not arrive!!”

Helpful Report

Posted 6 months ago

We're very sorry to hear that your pre-order item did not arrive as expected. We understand how frustrating this can be, and it's certainly not the experience we want for our customers. Your feedback is important to us, and we're here to help resolve this issue. Please contact our customer support team so we can assist you further. Thank you for bringing this to our attention, and we hope we can assist further for you!

Posted 6 months ago

“Still waiting on my order made 3 weeks ago. Order marked as processing. Chased but told I would be informed when it’s dispatched. This could very well arrive after Xmas now as it’s on standard delivery. Very disappointing. Clearly don’t have the item in stock and sourcing elsewhere.”

Helpful Report

Posted 6 months ago

We're very sorry to hear about the delay with your order, and we completely understand how disappointing this must be, especially with the holidays approaching. It's frustrating when things don't go as planned, and we truly apologize for the inconvenience. Your comments are important to us, and we're actively working to improve our communication and shipping processes. If you have further questions or need assistance, please reach out to our customer support team.

Posted 6 months ago

“Order has failed to arrive despite 6 weeks passing. No communication unless I’ve chased and even then it has been slow and not that helpful. Hoping order arrives soon but would not use again. Advise people to shop elsewhere.”

Helpful Report

Posted 6 months ago

We're sincerely sorry to hear about your experience with your order and the frustration it has caused. We understand how important timely communication is, and we're committed to improving our processes. Your feedback is crucial, and we take it seriously. If you have any further concerns, please don't hesitate to reach out to our customer support team. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you again.

Posted 6 months ago

“Toy street sent the wrong item and then only partially refunded me when I sent it back.Apparently it was the right item, even tho it was a completely different company make and picture than what was on the website.Good prices if you get what you actually ordered. Found the whole refund process long drawn out and still trying to fight for my money back”

Helpful Report

Posted 6 months ago

We're really sorry to hear about the mix-up with your order and the issues you faced during the refund process. It’s never our intention to send the wrong item or make refunds feel frustrating. Your feedback is invaluable to us, and we want to ensure that we improve our service. Please reach out to our customer support, as they are here to help resolve these concerns. Thank you for bringing this to our attention, and we hope to restore your trust in us moving forward.

Posted 6 months ago

“I have purchased fat brain teeter popper which looks refurbished rather than new. There are marks on the board and even some of the poppers have been glued. Based on their returns policy which I didn’t read before buying, I’m less inclined as more money will be deducted or they might prolong the return so I’m just going to keep the board but will not buy again from this website.”

Helpful Report

Posted 6 months ago

We're truly sorry to hear that your experience with the Fat Brain Teeter Popper was not what you expected. It's disappointing to receive an item that doesn't meet the standard of new. We appreciate your feedback regarding our returns policy, and we understand that it may deter you from making future purchases. Please know that we take these concerns seriously and are constantly working to improve our services. Thank you for sharing your thoughts, and we hope to have the chance to provide you with a better experience in the future.

Posted 6 months ago

“I ordered a birthday gift for my niece over 2 weeks ago. Paid for express delivery and it has still not arrived. Delays can be forgiven, but there's a limit.”

Helpful Report

Posted 7 months ago

We're really sorry to hear about the delay with your order. We truly appreciate your patience during this time. Please reach out to our customer support team so we can look into this issue for you. Your feedback is important, and we aim to do better. Thank you for sharing your experience with us.

Posted 7 months ago

“I placed a large order over a month ago, it is still showing as "Processing". I have emailed multiple times and been told they are having problems getting hold of one of the items (still listed as available on their website), and now they are no longer responding to me. I will never purchase from this company again and will be reporting them to trading standards shortly.”

Helpful Report

Posted 7 months ago

We are sincerely sorry to hear about the inconvenience you've experienced with your order. We completely understand how frustrating it can be to face delays. Please know that your feedback is important to us, and we are working hard to resolve the issues with our inventory and communication. We encourage you to try contacting our customer support again for further assistance. Thank you for your understanding, and we hope to improve your experience in the future.

Posted 7 months ago

“Still not received my order for my granddaughter 3 weeks on not happy at all could u tell me where it is”

Helpful Report

Posted 7 months ago

We understand how important it is to receive orders on time, especially for special occasions. Please reach out to our customer support team, and we’ll do our best to provide you with the most accurate update possible. Thank you for your understanding.

Posted 7 months ago

“Avoid this company! I placed an order on Oct 16th, with 48hr delivery that cost me £11.99 - the items were showing as "In Stock" when I placed my order and the delivery date was estimated to be 18th/19th Oct. Well, over two weeks later and several emails back and forth - the last two of which have been ignored) and apparently these items are coming from their famous "other warehouse" and they have "chased and escalated it"... I see the same on several other reviews - for a true picture, see TrustPilot for a more accurate review score! I have asked for clarity over delivery dates and if that is not possible to have my order refunded - but I have been met with silence. The order was needed for my daughters birthday - so I just want to cancel my order and place it with a more trustworthy company.”

Helpful Report

Posted 7 months ago

We’re truly sorry to hear about your experience, and we understand how frustrating this situation must be, especially with an important occasion like a birthday approaching. Our aim is to fulfill every order on time, but sometimes unexpected delays can occur. We encourage you to reach out again to our customer support team for assistance. Your feedback is valuable to us, and we appreciate your patience as we work to improve our services. Thank you for bringing this to our attention.

Posted 7 months ago

“Item ordered 23/09/24. Still not received. 1 star is to good”

Helpful Report

Posted 7 months ago

Thank you for your honest feedback. We apologize for the delay with your order. Whilst we aim to dispatch all orders as promptly as possible, external factors can sometimes affect our delivery times. Please contact our customer support team who will be happy to assist as best they can. Thank you for your patience.

Posted 7 months ago

“I have not received my order and no one is responding to the support ticket I raised.”

Helpful Report

Posted 8 months ago

We apologize for any inconveniences you faced. This has been passed on to our customer service team so we can help resolve this issue where possible.

Posted 7 months ago

“Sent order with an item missing. Have emailed. Still no response after 48 hours”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’re constantly working to improve and hope to serve you better in the future. If you need any further assistance, please don’t hesitate to contact our customer service team.

Posted 8 months ago

“Still haven’t received my order that was ordered on 28th September to be deliver led in time for my sons birthday. Delivery said it would be 2-3 days delivery still nothing and update on my order. Been in touch with customer services 2 days ago and I still have not heard back.”

Helpful Report

Posted 8 months ago

We’re sorry for any inconvenience you experienced, and we will raise this delay with our customer service team. We aim to improve and appreciate your feedback.

Posted 8 months ago

“Please tell me why I still not have received my refund that was confirmed on the 29th of August stating that it would take 5-10 days ! Yet your own website states that any refund would take 3-5 days to process ???? I'm confused Toy Street ???? From my original order on the 11th of August to now your service has been nothing short of terrible. Please don't be fool by this ridiculous amount of one paragraph positive statements as they are all surely fake. You bombard the review page within 24 hours with these fake reviews to push honest ones back onto the next page in the hope of people not searching that far back !!!! You responded to my review from last week only yesterday, knowing I still have not been issued my refund !!!!! You sold me a product that you didn't actually have in stock, making me wait till past my daughters birthday for you to email me stating just that. Don't be fooled by the basic reviews people, this was a horrible online shopping experience that unfortunately is still going on !!!!!!!!!!! Look for my original review and other beyond that, I'm not alone in my experience!!!!!!!”

Helpful Report

Posted 9 months ago

We’re sorry your refund hasn’t arrived. Please contact our support team for assistance. We’ll ensure this issue is resolved to the best of our ability, and you receive your refund as soon as possible.

Posted 9 months ago

“Horrible experience with toy street. Ordered my daughters gift on the 11th of August with a delivery date between the 19th and 22nd of August. Had to make contact on the 23rd as I had not received any royal mail notification let alone my item. They informed me that my order had not even been dispatched and should be with me within 5 days. Contacted them today asking for a full refund as its still not been dispatched. Joke of a company who advertised items they don't actually have in stocks themselves. Will never use this company again just to save a couple of quid.”

Helpful Report

Posted 9 months ago

We regret that your experience was not up to our standards. Please contact our customer service so we can follow up and resolve this issue for you.

Posted 9 months ago

“I still have not received my order!!!!!! Where is it??????”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope to have the opportunity to serve you again.

Posted 9 months ago

“I never recieved my item. Only has a tracking number for the country of origin, when it came to my country (Canada) the tracking number was no longer valid. Not sure if it’s a scam.”

Helpful Report

Posted 9 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us if you have any further concerns. We hope to have the opportunity to serve you again.

Posted 9 months ago

Toy Street is rated 4.7 based on 6,637 reviews