Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,893 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,893 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Literally just abandoned me in Benidorm. Driver failed to show at advised time and when I called they said make a complaint and we will investigate. Now I have to try and get to the airport in time for flight. It happened just this morning 11/05/23. Avoid this company completely.”

Helpful Report

Posted 2 years ago

“You would be better off walking!!! Avoid this service if at all possible. The car did not show up. We waited 30 mins. Then had to jump into a local taxi with two small children and no car seats for a 50 min race to the airport. All you get from their customer service team are standard replied. No resolution. They don't care about the customers' safety. A terrible service!!!”

Helpful Report

Posted 2 years ago

“after being picked up by our driver from faro airport he proceeded to drive like a lunatic at 160kph on the main roads swerving in and out of traffic and would seem so have very light respect for his passenger's, but compared to our collection he was a dream. imagine your driver getting lost driving from albufeira(rocamar hotel) to the airport. my wife and i were pure petrified as we ended up going down what i can only describe as dirt tracks in the middle of no where and when asked where he was going he was totally lost, i ended up having to get my sat nav out on my phone to tell him where to go. he then ended up pulling in and asking some one on the street for direction. a 35/40 min journey now took 1 hour and 10 min. i am not going to lie we actually taught we were being taken as we were totally of main roads and all he did was blame his boss which made no sense and even less reassuring. stay well away from this company and i have no idea how they have any 5 star reviews.”

Helpful Report

Posted 2 years ago

“Vergesst Suntransfer, nehmt lieber ein Taxi Review of Suntransfers Pending review Ich habe den Transfer für meine Frau und zwei Mitarbeiterinnen gebucht, welche beruflich nach Malaga mussten. Der Fahrer war bei der Ankunft des Fluges nicht vor Ort und musste erst telefonisch kontaktiert werden, damit er sich zum Flughafen bemühte. Dadurch entstand unnötige Wartezeit. Der Fahrer war sehr unfreundlich und rief aus, weil er drei Hotels anfahren musste, was bereits bei der Buchung erwähnt wurde. Und zu guter Letzt verlangte er noch zusätzlich Geld, obwohl der Transfer bereits bei der Buchung bezahlt worden ist. Mein Tipp: Nehmt lieber ein Taxi. Dies geht schneller, hoffentlich freundlicher und im Endeffekt noch günstiger.”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY - You only find out what a company’s customer service is really like when something goes wrong. I’ve used Sun Transfers a few times before without incident and therefore trusted them. Unfortunately on this occasion they really let me down and failed to take responsibility. My flight was delayed by 2 hours, when I arrived I had missed calls and messages from the driver who had arrived at the original time and not checked for delays. By the time I was able to respond the driver had gone was ignoring my calls & messages. It was late at night with a tired family, we wandered around for a while and eventually had to pay for a taxi. I got in the taxi and looked for Sun Transfers contact details only to find an email from them telling me that their driver was unable to contact me or complete the pick-up and that it was my fault for not answering the calls ( I could not answer as I was on the delayed flight) and that no refund was available. This left a very unpleasant taste not how you want to start your holiday at all, I checked the T&C’s and they claim they will try to reschedule the driver in the event of delays and if not possible will issue a refund. I phoned and then wrote to their customer services after my holiday and they still insist no refund is due as they were unable to contact me !!! I will never use this company again and would recommend others to AVOID this company they are unprofessional and CAN NOT BE RELIED UPON WHEN THINGS DON’T GO TO PLAN I wish I’d paid a little more and used the hotel’s transfer service, Sun Transfers price is only a little bit cheaper and they have proven it is not worth the hassle for the sake of saving a few pounds.”

Helpful Report

Posted 2 years ago

“FINGER WEG VON SUNTANSFERS!!! sie verdienen nicht mal 1 Stern Einfach nicht gekommen, die angegebenen Hotlines waren nicht verfügbar, der angepriesene live-chatt funktionierte auch nicht, etc.etc. Glaubt den seriösen Angaben auf der Homepage nicht! Besser vor Ort ein Taxi bestellen, bzw. es stehen genug vor den Flughäfen.”

Helpful Report

Posted 2 years ago

“Booked for transfer from Barcelona Cruise Terminal to Airport and they did not show up upto 20 mins after scheduled time. We took a taxi to airport and Sun Transfers stated they tried to contact us but no call was received. Sun Transfers said no refund would be given. My experience is that Sun Transfers is unreliable and does not proved customer service. Use at your peril.”

Helpful Report

Posted 2 years ago

“I reserved this transfer about two months ago, and paid it upfront. Now, as I am just about to walk out the door I get an email stating that I have to pay double because they stated that the resort was farther than they realized. WHAT!!!! This is only 26 hours from the meeting time. They would not refund my money, because it had to be within a certain time. I canceled anyway, with only half a refund and booked with Taxi2airport .com. Much simpler. DO NOT USE THIS SERVICE. THEY ARE DISHONEST!!!!!”

Helpful Report

Posted 2 years ago

“We booked a transfer from Tenerife airport to the cleopatra palace. The bus driver dropped us off 20 minutes away from the hotel and we had to get a taxi for the rest of the journey. When we complained to sun transfers the bus company said that this never happened that we were dropped at the hotel. We got a receipt from the taxi driver as proof of journey. We won’t be using sun transfer’s again.”

Helpful Report

Posted 2 years ago

“Terrible , waited two hours on pick up with four kids , really bad customers service”

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Posted 2 years ago

“Poor customer service they never responded to my emails regarding my complaints We were supposed to be picked up in Lisbon Plane was a little late got our luggage immediately but there was no driver or a sign with our name on the transfer board when we arrived Took over 40 minutes to get a ride”

Helpful Report

Posted 2 years ago

“Terrible service no way to contact the company when we weren’t picked up at Manila Airport. Save your money and change some money and get a taxi. Much cheaper and you won’t get ripped off. We were denied a refund we cancelled our return but because we didn’t give 48 hours notice we lost our money yet again. There was no way to contact the company to change the the pickup time. Poor communication the only contact we had was from the USA no one is available to deal with local local issues . Never again .”

Helpful Report

Posted 2 years ago

“1 adulto y dos niños abandonados en el aeropuerto. Si vais tardar más de una hora en inmigración, como ése fue el caso, el transporte se va a ir sin avisar. Tal cual. Recomiendo coger un taxi en la salida de la terminal. Mucho más fácil y más barato.”

Helpful Report

Posted 2 years ago

“Booked a transfer from the Malta Airport at night. They didn't come, their phone didn't answer! Just some cheaters, shame. Don't use this service. Ever.”

Helpful Report

Posted 2 years ago

“A pior experiência a nivel de transferes que alguma vez assisti Cancelaram-me uma reserva para um grupo de 10 pessoas porque não entenderam o horário do voo e não deixaram alterar a reserva feita com 48h de antevendo ando voo. Ficaram com 124€! NUNCA MAIS NÃO ACONSELHO NÃO UTILIZEM USEM O GET YOUR GUIDE SEMPRE”

Helpful Report

Posted 2 years ago

“This company sucks. Don’t book them, there are other transfer companies you can use. Booked a private transfer and they made us share as they said because of construction they couldn’t get the car?? Upon pick up to the airport our transfer time was at 1120am, the call us at 1125 to say our pick shows 1130am? But they will be at our hotel at 1140am! HUGE disappointment!!!!!”

Helpful Report

Posted 2 years ago

“Our driver did not arrive to pick us up now I cannot find a way to contact the company to get my money back”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY. FRAUD. They will take your money and will not provide the service and never refund your money. This is my experience. The morning of the traveling day, Suntransfers cancelled my airport transfer (that I have booked and paid for) just one hour before my flight from USA to Cancun. I called the representative and that person didn't offer any help. I had to find another company and book the airport transfer which cost me $100 MORE. The email cancellation said that it can take up to 10 days to process the refund. I waited for 14 days and NOTHING in my bank account (NO REFUND). I called Suntransfers again to take care of my refund ASAP. It has been another 5 days. Still NO REFUND. I am very very disappointed and upset. I hope everyone to know this true story and don't use this company.”

Helpful Report

Posted 2 years ago

“Suntransfers cancelled my wife’s pick up when she arrived at the airport. They said that the roads were blocked with snow and the cars couldn’t get through. She was able to get a taxi at the rank outside, and guess what…..no snow!!!!!! I’m sorry but, your excuses over the phone, and your promise to phone me back with a resolution never transpired! Luckily i paid by paypal because there was no offer of a refund mention, so i claimed it back via the claims page in paypal. Not very happy at all and would never recommend Suntransfers to anyone”

Helpful Report

Posted 2 years ago

“0 stars. They canceled our car service mid flight on the way to Cancun, claiming that "there were no available drivers". We were complete stranded, and after a bunch of haggling, eventually had to book a separate car service for $350USD (we are from Canada which = $475). It was that or we would have had to wait for 5 hours for a cheaper service. Completely unacceptable. Book with great caution.”

Helpful Report

Posted 2 years ago

Suntransfers.com is rated 4.6 based on 11,893 reviews