Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,020 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I went to cheadle Staffordshire Scrivens The optician was lovely and took his time with me as I am autistic and profoundly deaf. The lady’s at the front was lovely too and very helpful 😀”

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(Cheadle) - Posted 2 years ago

Hi Emily, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“From my first visit to your branch in Cheadle, Staffordshire to make an appointment I was made very welcome. My apt was confirmed by email that same day and prior to the apt a further email was received as a polite reminder, all so professional, but also so friendly. The optician I saw made me feel at ease and explained all aspects of the eye examination, answering very thoroughly any questions I asked him. What more can I say, excellent, professional and friendly staff. Thank you.”

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(Cheadle) - Posted 2 years ago

Hi Jennifer, thank you for your wonderful review!

Posted 2 years ago

“I have been using Scrivens for a fair few years now for glasses. The Stapleford, Nottingham staff are very efficient, friendly, patient and extremely helpful when I'm choosing frames. You are treated as an individual with time and care for your needs. So THANK YOU to Jean, Danielle and Laurie.”

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(Stapleford) - Posted 2 years ago

Hi Michelle, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Excellent service and staff friendly so decided to buy a decent pair of reading glasses .Highly reconmended Scrivens in Dorchester thank you”

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(Dorchester) - Posted 2 years ago

Hi Marc, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Dorchester.

Posted 2 years ago

“This is the first time I’ve used Scrivens. I’ve worn spectacles 59 years now and can honestly say this is one of the best experiences I’ve had. A big thank you to all the staff, you were all wonderful. I’m very pleased with my new varifocals, my vision is very clear and I’ve only had them on for an hour. I have no hesitation in recommending them and will be using them in the future.”

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Posted 2 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“I found the audiologist very nice and very thorough, thankyou”

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Posted 2 years ago

Hi Mike, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“I have always found the staff very pleasant and go above and beyond to help, and deal with requests very efficiently.”

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Posted 2 years ago

Hi Mavis, thank you for your wonderful review!

Posted 2 years ago

“Excellent professional service. The staff are friendly and caring.We have recommended them.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Close to home.audiologist was nice,friendly and knowledgeable. It was a simple test.The hearing aids are a real help. I was missing bits of conversations but great now”

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Posted 2 years ago

Hi Janet, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“Excellent. made me feel appreciated as a customer. Staff very friendly, professional friendly, knowledgeable and put me at my ease”

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Posted 2 years ago

Hi Ray, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Shelley and the staff at the Broadstone branch are lovely”

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(Broadstone) - Posted 2 years ago

Hi Karen, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Eye test good Staff good For a 74 year pensioner prices unbelievable Could not have recommended your company at these prices”

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Posted 2 years ago

Hi Keith, thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 years ago

“Excellent customer service by very friendly and knowledgeable staff. Booked me in at short notice and explained everything they were doing. Have used other opticians in the past but have found Scrivens to be the best. Would recommend them to anyone.”

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Posted 2 years ago

Hi Bob, thank you for your wonderful review!

Posted 2 years ago

“Outstanding customer care, careful and thorough eye test, very good experience all round.”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I had my annual eye check up recently, and as ever the staff were very pleasant and helpful. The staff are always welcoming, and I probably wouldn't go anywhere else.”

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Posted 2 years ago

Hi Mary, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“I was very pleased indeed getting my glasses sorted with you I will recommend you to everyone as well excellent thank you very much”

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Posted 2 years ago

Hi Doreen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Professionally executed eye and contact lens eye tests, yes there were two of them. Both done, one after another by friendly and capable personnel, with an additional benefit of a hearing test screening too. Thoroughly recommend them all.”

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Posted 2 years ago

Hi Adriaan, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Excellent,superb professional Happy with total experience”

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Posted 2 years ago

Hi Averil, thank you for your wonderful review!

Posted 2 years ago

“I rang twice to Scrivens Lymington, automated answering machine told me how important my call was to them and informed me that the call might be recorded, on both occasions I was cut off (not good). I decided to take the 30 minute journey to see them to find a note on the door “Closed on Mondays”. (Nice). I googled to find another and headed to the one in totton. Got to the door and a lady met me there to inform me she was going to lunch. All I wanted was to make an appointment to have a hearing test, I explained what and where I’d been but clearly she didn’t have two minutes to help (not impressed with there customer service). Lucky for me there was a spec savers across the road and they were really helpful. Booked in for a test next week and it only took a minute”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Excellent service and friendly helpful staff and a good eye examination everything explained and glasses and lenses competitively priced”

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Posted 2 years ago

Hi David, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,020 reviews