Scrivens Opticians & Hearing Care Reviews - Read 3,220 Genuine Customer Reviews

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pay by direct debit monthly for contact lenses and they never arrive. Tried calling emailing, can never talk to anyone. Do not use this company.”

Posted 11 months ago

“As always my experience at Scrivens was fantastic, such lovely caring staff who do actually care that you're making the right purchase. In particular Diane Cater was fabulous, nothing is ever too much trouble and the offer of calling back into branch at any time if you need any support so a huge thank you.”

Posted 1 year ago

“Absolutely terrible customer service, the people on the end of the phone continually read from a script and quote nonsense. My mother put up with their excuses and half hearted efforts to placate her and get her out the door after continually having to visit the store. We finally had had enough after allowing and enduring excuses for months, to be told Scrivens would not refund the cost my mother paid for a truly unfit for purpose product. It seems Scrivens especially the Fleetwood branch are adept at fobbing off elderly vulnerable customers.”

Posted 2 months ago

Hi Stephen, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 months ago

“Scrivens Chesterfield, been visiting for Eye Test's , Hearing Test's and new Glasses for a few years now , Always the friendly helpful chatty atmosphere, they take time to explain any technical malarkey relating to the options and products available, make a lovely mug of coffee (Off menu, of course, in the "Covid-age") I certainly recommend them highly !”

Posted 4 months ago

Hi Patrick, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 4 months ago

“Useless. Won't answer their phone and impossible to book an appointment on their website”

Posted 7 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 7 months ago

“I have found the level of customer service from Scrivens appalling. I have been trying to contact Scrivens for over a month as I have not received my lenses. There has been no reply to emails and you do not answer your phones. I have worn the same pair for 2 months as I am a key worker and need to see. My eyes are red and sore. My father is with spec savers and received exemplary service on the other hand. I appreciate things are more difficult with Covid. However do not take money from my account every month if you can not provide a service. I shall be moving to specsavers”

Posted 1 year ago

“I am not happy with my glasses they seem to have a coating on that keeps smearing never had this on any other glasses. I have not had time to go back with them yet as I have been working but I will go back with them on Wednesday or thursday”

Posted 1 year ago

Hi Karen, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction

Posted 1 year ago

“i had to return 4 times to the shop”

Posted 1 year ago

Hi Barry, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 year ago

“Would recommend this opticians to every one who needs to see an optician the staff are excellent very caring very informative listen to every word you say very helpful regarding costs . Book an appointment and see the difference.”

Posted 1 year ago

Hi Maureen, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 year ago

“They staff we great, so lovely and helpful, really friendly people!”

Posted 3 years ago

Hi Lauren, thank you for your feedback. We'll pass your comments on to the team at your local branch.

Posted 3 years ago

“The most professional and caring staff in the Bolton branch. Highly recommended!”

Posted 3 years ago

“My local opticians relocated and decided to use Scrivens. Phoned up to make an appointment, gave my details, and one was made for me to attend two days later. Turned up on time, having taken half-day leave from work, only to be told I didn't have an appointment. Yet all my details were there on the system. No explanation and an apology that was, at best, half hearted. I was given a card to phone back to make another appointment. Sadly, this customer service failure has marred my perception of Scrivens and will not be returning.”

Posted 1 week ago

Hi Chris, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 4 days ago

“Outstanding service once again at your Tewkesbury store. The girls are always very friendly and make everyone feel like part of their family, there is always such a great atmosphere, it makes having my annual eye test a pleasure. The new male Optician was superb, very friendly and informative.”

Posted 3 weeks ago

Hi, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“Eye test and hearing test at Alfreton branch Very happy and satisfied with friendly staff Would recomend”

Posted 4 weeks ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Alfreton.

Posted 3 weeks ago

“New varifocals...barely useable, £300 wasted. Lovely staff in the shop, but the product is no good to me. Waste of money.”

Posted 1 month ago

“Very good experience. Staff warm and welcoming. Service exceptional. All staff are very knowledgeable and very helpful. Staff make you feel comfortable without any pressure.”

Posted 2 months ago

Hi Abid, thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.

Posted 2 months ago

“A friendly store with attentive staff”

Posted 3 months ago

Thank you for taking the time to leave us such a nice review!

Posted 3 months ago

“Why don't scrivens in Gosport answer the phone I was asked to make an appointment it really is not on worse than specsavers Thankyou Derek sansbury 208 Wych Lane Gosport Po130nw O7912846934”

Posted 5 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 5 months ago

“Excellent service, friendly staff even through this pandemic. I was able to buy the exact frames I wanted. Great and I will certainly go back.”

Posted 7 months ago

Hi David, thank you so much for your review! We really do appreciate you taking the time to share your experience. We look forward to assisting you again in future.

Posted 7 months ago

“Thank you to Kerry and staff for dealing with my eye test and new glasses, wonderful result”

Posted 7 months ago

Hi Judy, thank you for the excellent review! We’re so happy that your visit went so smoothly and we're delighted to hear you are happy with your new glasses.

Posted 7 months ago

Scrivens Opticians & Hearing Care is rated 4.55 based on 3,220 reviews