Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,736 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poulton branch - All staff were very welcoming and Paul helped me by fitting some existing lenses into a new pair of frames. These were not from Scrivens and although i understand this 'may be part of the service' i really did appreciate his time and consideration. I would fully endorse this practise, their professionalism and the all round cheery atmosphere.....and this was at 9.20am! Please give them a try you won't be disapointed.”

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(Poulton) - Posted 2 years ago

Hi Mike, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“I attended the Chesterfield Branch with my mum Mrs Janet Middleton who is 87 for both hearing and eyesight tests. She was delighted with the professional care she received and the attentive polite and friendly service she was shown from Tracy and Selina with regard to her glasses being chosen and fitted once made. Also she would like to thank the optometrist who examined her eyes and Sarah who did her hearing test. All her visits went smoothly and on time. She would like to pass on her thanks as it meant so much to her the be treated so well and with such care.”

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(Chesterfield) - Posted 4 years ago

Hi, thank you for the kind words! We’re so happy your visit at our Chesterfield branch went so smoothly.

Posted 4 years ago

“There aren't enough stars here to rate the staff at the Chesterfield branch. I got my NHS hearing aids in March this year. It was a life-changing event, and stunning to hear more clearly than I remembered doing before. The team were highly professional, efficient, friendly, reassuring, thorough and the process took less than an hour. Since then, customer service has been terrific. You actually get to speak promptly to an actual human being and never have to press 15 to wait for hours in a queue before being cut off. My experience at Scrivens has been absolutely first-class, and I would advise anyone concerned about their failing hearing to get round to Scrivens as soon as you can. You will be delighted that you did.”

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(Chesterfield) - Posted 1 month ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 month ago

“I had my hearing tested today by Abi Warrington at Gosport. WOW! After spending thousands of pounds and having had loads of tests and consultations everywhere over the last 15-20 years, Abi was the only one to notice that the test results and hearing aids were not producing the expected benefit. Ten minutes later, I could hear again after she made physical changes to the positioning of my hearing aids. What a revelation!! Thank you so much Abi; being able to hear again will change my life!”

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(Gosport) - Posted 11 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future.

Posted 11 months ago

“We have recently switched from another opticians, (a well known one which should have a reputation to suit) so glad we did! My son has been wearing glasses the majority of his life that he doesn’t actually need. We attended the Rhyl branch Mohammed the optician was fantastic, so thorough and friendly which is sometimes a feat with teenage boys but he was a massive hit with them. The girls on the shop floor were amazing in helping my other son choose the right glasses for him. We didn’t feel rushed and a lovely girl called Nichola took so much care and attention to what was right for him. (The wonderful Ella even made mum and dad a cup of tea!) excellent customer service, so glad to have changed opticians. What a team! Thankyou Scrivens for such a fantastic all round experience with my boys, which is usually such a mundane task.”

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(Rhyl) - Posted 1 year ago

Thank you for your wonderful review! We’ll pass your comments on to the branch, and we look forward to assisting you again in the future!

Posted 1 year ago

“The Wallasey branch has always been an amazing branch to visit , the manager Karl is always there with a lovely welcome and the staff are fab, they always give you an honest opinion on frames and you are never in a rush, I would highly recommend Scrivens Wallasey for an eye test and hearing check, keep up the good work.”

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(Wallasey) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wallasey!

Posted 1 year ago

“Visited the Gosport branch today for a hearing test. I just want to that the service I received from the caring understanding compassionate professional audiologist young lady Miss E O’Mahony was 5 ***** all the way. I could not have been dealt with better than the polite understanding way she did with me. I hope the branch manager reads this and values such a wonderful member of their team. I must also mention Andrew who guided me through how I maintained my hearing aid and how they worked he was a really nice man who was 100% professional and polite. Thank you both, you both put me at my ease in what was a stressful time for me. I would 100% recommend the Gosport branch without hesitation.”

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(Gosport) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our Gosport branch

Posted 1 year ago

“With a weary heart having been sent to Scrivens by QA I went along to see them. I assumed that they would be like the previous, different opticians shop that I had a dreadful experience in Portsmouth with. Also the audiologist that cleaned out my ears said that she had poor feedback from her customers about Scrivens putting me into despair about my visit. Then I met Ester in Havant Scrivens who picked up on my attitude, and went in a direct but courteous tone to tell me that all the audiologists in the shop were trained and efficient. Then went on to clearly demonstrate her knowledge in the fitting of my new aids for me. So go along to their Havant shop with confidence that they will look after you, are all trained but in my experience also, actually care for their customers' welfare. My new aids work well, and can be programmed from my phone as Ester showed me. So it is all good I am delighted to say.”

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(Havant) - Posted 1 year ago

Hi Peter, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 1 year ago

“Last Friday (14th July) I took my relative to an appointment we had made for an eye test at Scrivens Gosport, made in desperation as he had a painful and bloodshot eye and was not able to attain NHS help due to sadly overrun GP and Hospital facilities. In his eighties and almost completely deaf he received truly Royal treatment from all 4 4 of the staff and in particular the lady who carried out the test. I sat waiting for my friend and was able to overhear her gentle but elevated voice clearly through a closed door. Unusually, he seemed to hear every word and was thoroughly tested and examined. He left with what proved to be an accurate assessment of an ulcerated cornea, eye test results and her observations summary and a list of follow ups advice including to persevere for an appointment at Q.A. Eye Dept. He did. Armed with her findings and informed on his injury, he is being treated for his ulcerated cornea by Q.A.. The service, care and respect he was shown by Scrivens Gosport was outstanding. Be proud of yourselves.”

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(Gosport) - Posted 1 year ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 1 year ago

“My existing hearing aids were over 6 years old. Despite trying they could not be adjusted to an acceptable level. I was shown a selection of replacement models with excellent information on each with no pressure to buy. I returned after deciding to renew and had a couple of choices. After very patient explanations the choice was made. On picking them up and being given help to understand its features the change was incredible. I cannot thank Jolanto Baines from Midsomer Norton enough for her knowledge and patience. Incidentally all the staff were friendly and upbeat.”

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(Midsomer Norton) - Posted 2 years ago

Hi Jerry, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Midsomer Norton.

Posted 2 years ago

“My husband and I visited the Stone Branch yesterday as my husband was having trouble with his hearing aids. The staff were patient and understanding with him, particularly when he returned a few hours later with a similar problem. Thank you. It is lovely to be treated with some respect, especially when getting older.”

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(Stone) - Posted 2 years ago

Hi Averil, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“For years I've stuck to the same options for years but this year they closed .so I thought look and see what reviews other local options had been given I chose scrivens hunslet branch.rewiews weren't wrong these people deal with you as a person the staff were all friendly and professional.on all our visits the previous options did us a favour closing.ive recommended this branch to all our residents.”

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(Leeds Hunslet) - Posted 2 years ago

Hi Steven, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Leeds Hunslet.

Posted 2 years ago

“The care and attention given to my very elderly aunt by your Cheltenham, Edinburgh Place branch was quite outstanding. Not only did they deal with her audio appointment but also helped her into the shop after she was abandoned nearby by a so called specialist taxi company and then, when the same company failed to collect her, someone in the branch took it upon themselves to take her home! How kind is that! I call that exceptional service, going above and beyond anything normally expected. On her behalf I thank all those in the branch for looking after her so well. Tim Gabriel”

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(Cheltenham) - Posted 2 years ago

Hi Tim, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you and your aunt.

Posted 2 years ago

“Pay by direct debit monthly for contact lenses and they never arrive. Tried calling emailing, can never talk to anyone. Do not use this company.”

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Posted 5 years ago

“As always my experience at Scrivens was fantastic, such lovely caring staff who do actually care that you're making the right purchase. In particular Diane Cater was fabulous, nothing is ever too much trouble and the offer of calling back into branch at any time if you need any support so a huge thank you.”

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Posted 5 years ago

“I would highly recommend Scrivens in every way. From the moment you walk through the door where you are greeted with such friendly staff who are attentive, courteous, polite, and respectful. The eye test is carried out in a comfortable room, and the Optician talks you through every stage of the test. I can’t recommend the Weymouth team enough because they really do look after you. You can walk away knowing they have your needs covered, and nothing is too much trouble.”

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(Weymouth) - Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Last minute appt at Rotherham branch today needed glasses sorting as soon as possible excellent service and really friendly atmosphere optician Robert was fab really chatty knowledgeable guy”

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(Rotherham) - Posted 2 months ago

Thank you for taking the time to leave us such a nice review!

Posted 2 months ago

“My son needed an eye test doing for his army application. He managed to get an appointment arranged quickly and we were very impressed with the service, staff were very helpful and friendly. Thank you to the branch manager jasmine and her staff.”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Today was my first visit and I couldn't be happier. All the staff are so friendly and helpful .Linda explained everything to me & made me feel so welcome.Very professional. I will definetly be recommending Scrivens to my family and friends.I won't be going anywhere else for my eye tests & glasses.Wonderful service.”

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Posted 8 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 8 months ago

“I had cause to visit my local branch, on Hawthorn Road, with one of my hearing aids which I had purchased privately. A very professional young lady, Lily, examined my Right Hearing Aid and advised me that I needed a new part. This would be delivered to the branch and she would fit this, and retest my hearing, once the part was delivered. I was aware that she was on annual leave and was quite happy to wait for the new part. There was some delay in the order being delivered so I rang and spoke to Alliyah Keane who said she would chase the matter up for me and get back to me after the weekend. With age comes a degree of cynicism, but I was presently surprised when I received a call, on the Monday as promised, from Alliyah advising me that, not only had the part been found, but she had made an appointment for me on the Wednesday for both the repair and retest. Wednesday came and the hearing aid was repaired. Lily retested and slightly reset both hearing aids which improved my hearing and reduced my awareness of my Tinnitus. The service I received was excellent and I cannot recommend each young lady highly enough. They were both friendly and professional and a credit to your organisation.”

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(Hawthorn Road) - Posted 1 year ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hawthorn Road!

Posted 1 year ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,736 reviews