Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“Went to Scrivens in Stafford for ear suction, had to go back as I still had wax on eardrum, went back checked my ear said he couldn’t do it needed irrigation, was left worse than when I went. Would not recommend. Had to go elsewhere who were more professional and sorted me out”

Helpful Report

Posted 3 days ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 days ago

“I recently registered with Scrivens, only because action for deafness have ceased, and have been desperate to get replacement left ear domes and when I did EVENTUALLY get them they were way too large despite the fact I had to email them a photo of my old ones and even gave them a precise measurement.”

Helpful Report

Posted 3 days ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 days ago

“I recently went to Scrivens in Tamworth for my free NHS hearing test. Both Michaela and Hayden were very helpful and within less than an hour my hearing loss had been measured and I walked out of there on the day with my own Free NHS hearing aids, personally adjusted to suit my needs. I recommend Scrivens and the Team 100%. Thankyou Tony from Polesworth”

Helpful Report

(Tamworth) - Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 days ago

“Appointment at Scrivens Kings Heath today, an excellent visit. Receptionist welcoming and courteous, Dan, the audiologist was very professional and helpful; took time to ensure that my hearing aids were functioning as well as possible and revised the settings for optimal efficiency. Thank you for such a positive experience. DR Vaughan”

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Posted 1 week ago

“Appointment at Scrivens Kings Heath today, an excellent visit. Receptionist welcoming and courteous, Dan, the audiologist was very professional and helpful; took time to ensure that my hearing aids were functioning as well as possible and revised the settings for optimal efficiency. Thank you for such a positive experience. DR Vaughan”

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(Kings Heath) - Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“This is not a complaint about service the shop assistants were very helpful The hearing aids I was given were no use to me as I could not get the batteries in or out as I have very arthritic fingers and I live on my own I asked for plug in ones but was told not on NHS so I have had to buy private ones What a waist of money for NHS for an extra few £s I am sure there are others like me”

Helpful Report

Posted 2 weeks ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

“Staff at hawthorn road Kingstanding are fantastic helpful, polite, friendly I wouldn’t go anywhere else recommend them to anyone”

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(Hawthorn Road) - Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“Delighted with service at Ringwood branch with my hearing aids. Staff very helpful. Would highly recommend”

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(Ringwood) - Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“Scrivens took over from Chime who lost the NHS contract in Exeter. I had had excellent service from Chime. Scrivens have given me appalling service, largely because staff are working with ancient or cheap system and computers. After my hearing test, computer crashed and lost all my data so had to re-do test. On my return to collect new hearing aids, system caused delays so I had to wait. The system could not print out my results so I had to photograph the computer screen (staff are not even able to email results to me). I was offered new hearing aids that I refused as they were much bigger, clunkier, more obtrusive and fiddly than my old ones - looked like an old design in comparison. I do not recommend Scrivens.”

Helpful Report

Posted 3 weeks ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 weeks ago

“We had a very poor experience when our 90 year old mother had a peripheral vision test at Kidderminster. The young woman performing the test was ill mannered, totally unhelpful and rude. It left mother quite shaken and upset by this persons treatment of her.”

Helpful Report

Posted 3 weeks ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 weeks ago

“I purchased a set of hearing aids which were ridiculously expensive. They continually go quiet then pop and work temporarily. They have been sent off for repair and I had no aids for two weeks. Worked on and off since. I clean them as per instructions. I am now going to return for a full refund. Not recommended”

Helpful Report

Posted 3 weeks ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 weeks ago

“I went to have my hearing aid looked at on Saturday morning in Haywards Heath branch. The woman started off ok. Until someone who she knew chatted to them. I as I was struggling putting my hearing aid back in my hear. No help from her. Unfortunately it’s putting me going back in there for help. The place I came from was actionfordeafness in Haywards Heath they closed last month. She was a big woman who served me.”

Helpful Report

Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“I went into the Waterlooville branch because my left sided hearing aid stopped working. I produced the faulty hearing aid only to be told it was not being used any more .I told the girl it was the one I got from them on my last visit ,only a couple of months before. The girl accused me of lying by saying they would never have given me the one in question. I tried to reason with her but she was adament. I was then told I would have to pay £77 for a new one which they would have to send away for. That was a week ago and I've heard nothing since (Please excuse the pun)”

Helpful Report

Posted 1 month ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 month ago

“Did not turn up for clinic .Did not even notify heath center they we not attending.”

Helpful Report

Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“Did not turn up for clinic .Did not even notify heath center they we not attending.”

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Posted 1 month ago

“Awful customer service . Just rang the Sheldon B26 store about my Dads hearing aids which were faulty after just a few months and have had to be sent away. They cost over £3000. He had to wait a week for the hearing specialist for an appointment and now another week for the repair and we’ve heard nothing so I rang to explain Dads been without his hearing aids for two weeks. It was Iike talking to a brick wall. ‘If we haven’t contacted you they aren’t back’. Well how unhelpful is that. We’d assumed that already , no offer to help further and was sarcastic when I mentioned that.”

Helpful Report

Posted 2 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 months ago

“Hi, you sent me a letter to ask me to fill in a form, which you said was to help you to improve your service. The letter supplied a unique ID number, in my case 334907. I logged onto your web site and filled in the box with my unique number 334907 and also filled in my date of birth 21/03/1946. Your web site informed me that I had got one of the details wrong! I checked your letter again and the ID number was definitely 334907. So I re-entered the required details again and once again was told that I had got one of the numbers wrong. I have to say that I was pretty certain that I had got my birthdate correct, so decided to try to contact you... But sadly real life took over and the one deaf aid that I had left, after having to send the other one back due to it stopping working, dropped down my list of priorities. How many stars would you recommend I give ( If I could get onto the form )? Kind Regards Mike Ayres Born 21st March 1946”

Helpful Report

Posted 2 months ago

“Hi, you sent me a letter to ask me to fill in a form, which you said was to help you to improve your service. The letter supplied a unique ID number, in my case 334907. I logged onto your web site and filled in the box with my unique number 334907 and also filled in my date of birth 21/03/1946. Your web site informed me that I had got one of the details wrong! I checked your letter again and the ID number was definitely 334907. So I re-entered the required details again and once again was told that I had got one of the numbers wrong. I have to say that I was pretty certain that I had got my birthdate correct, so decided to try to contact you... But sadly real life took over and the one deaf aid that I had left, after having to send the other one back due to it stopping working, dropped down my list of priorities. How many stars would you recommend I give ( If I could get onto the form )? Kind Regards Mike Ayres Born 21st March 1946”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 months ago

“I had an appointment with Francesca Lau at Mildenhall branch for a wax removal in August 2025 . She was very kind and professional and I would thoroughly recommend her to anyone .”

Helpful Report

Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“After having an eye examination the optician said that there was a dramatically difference in the new eye exam . Feeling very unsettled I went for a second opinion plus extra exam of the optic nerve this test was negative plus no change on my prescription . On phoning the branch at Ashby I asked for an email! Nothing . To ask who I speak to . Very upsetting experience. I shall contact the opticians on Tuesday 2nd September. I've had a 2nd opinion.”

Helpful Report

Posted 2 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 months ago

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