Name: Scrivens Opticians & Hearing Care
Rating: 4.47

“Having just been for my annual eye test at Scrivens new premises in Ripley I am pleased to say that I found the experience very enjoyable. I was looked after by Lizzie who was very amicable and nice to talk to. She was very helpful in helping me choose my new glasses”

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(Ripley) - Posted 1 week ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“Rubbish communication! Not updating NHsS app. When not servicing certain areas”

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Posted 2 weeks ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 weeks ago

“Good information”

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Posted 1 month ago

Thank you for your wonderful review!

Posted 1 month ago

“Fitted my mother in law with unsuitable hearing aids. Ones that cause her pain & extreme discomfort. She’s been back twice but they refuse to change them & now they will not discharge her so she can go elsewhere either. Now my mother in law has got to go 3 years without wearing hearing aids. Absolutely disgusting.”

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Posted 1 month ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“They can never get my hearing aids right.”

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Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“I had a letter on 20June advising me to book an appointment for a review eye test. I repeatedly phoned the number given on the letter and got an engaged signal. I then went to the address yesterday - and found the premises boarded up and shut off. Does the company not know anything about its branches?”

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Posted 1 month ago

Thank you for letting us know about this. This letter was sent in error, it should have come from our Weymouth branch, which will be your nearest branch while we are still working on getting the Dorchester branch reopened following the fire that occurred at the end of last year. Please accept our apologies for this oversight. If you would like to get in touch with our Weymouth branch on 01305 785 145, we will be happy to get you booked in for your next eye test.

Posted 1 month ago

“Appointment for eye test and contact lens checked book in for 11am - this was booked a month in advance. At 11.30am still not been called into the optician - on asking a member of the team how long was it going to be they replied "at least another 5-10 mins". Not one member of staff spoke to me whilst I was waiting, nor apologised for the delay or even informed there would be a delay. Why was another appointment booked in at the same time ? Very poor customer service - have been a regular customer for many years.”

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Posted 1 month ago

Thank you for letting us know about this. Your feedback helps us get better.

Posted 1 month ago

“Ref 75/00334902 10.30am Very dissatisfied with service I received from your sutton in ashfield branch,as requested I arrived 15 minutes earlier than appointment to be told that my appointment was given to another lady and I would have to wait for approximately 3/4 of a hour as I had booked my taxi to pick-up at 11.30 to reach a doctors appointment at 12 noon so I could not wait,so no eye test and £17.00 out of pocket,this is not acceptable in my opinion look forward to your reply customer for over 30 years and this is how you treat them”

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Posted 1 month ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 month ago

“As an NHS patient I find great difficulty in contacting the shop in Havant. Their phone rings continuously but though it is not “engaged”no one ever answers it. I think the whole issue needs investigation as they don’t seem too busy when you finally do get there. JB Unhappy customer.”

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Posted 1 month ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 month ago

“Had my existing glasses changed and I couldn’t see as well. Had another eye test and the my agreed to change the lenses back to the original prescription. When I asked for a refund they were going to take the lenses out and give me my old frames back with no lenses, and felt this was acceptable, even though it appears I didn’t need new lenses and my glasses were fine to start with!! Terrible customer service”

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Posted 1 month ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 1 month ago

“In store service good. After sale and repair awful .without hearing aid for two weeks all to be told sent back to manufacturer to be repaired. Would not recommend them as spent a lot of money buying them and entering in to maintenance contract. Don’t feel looked after at all.”

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Posted 2 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 month ago

“10 days ago I ordered a new pair of verifocal glasses; Nikon lenses from the Banbury store (£500) The frames I choose in the store were damaged/had a piece missing. I pointed this out when placing my order and said to the member of staff I would need a new frame not the ones off the shelf as they were damaged. Today I went to collect my glasses only to find it was the damaged pair from the store. Perhaps they thought I wouldn’t notice! Obviously at no stage of producing these glasses has quality control been applied or even common sense! I now have to wait for 🤞new frames and for the store to fit the new Nikon lenses into them. Very poor customer service!”

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Posted 2 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 2 months ago

“Two years on and we are struggling to get service from Huddersfield branch. It's 10 or 14 days for an appointment. We paid 3.5 k and are struggling to get assistance. We have seen many, audiologists, yet the latest excuse for a 10 day wait is the audiologist is on holiday. So are they all on holiday, is there no cover? I have tried to send an email to Ceo but he is not publishing his email address for customer use. We will complain again to head office, and hope they read this.”

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Posted 2 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention. We’ll pass your comments on to the appropriate department for you.

Posted 2 months ago

“I purchased a hearing aid(£950) in your Ringwood, Hants, branch some 4 /5 weeks ago in the hope of improving my hearing ,to say I am disappointed is an understatement, I have now reverted to my NHS hearing aids, I intend to go into the branch to complain but do not expect much sucess. What a waste of money!!!”

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Posted 3 months ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 months ago

“Excellent advice and service.”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“The staff at my local East Grinstead branch are always helpful and I have never gone away with anything less than a feeling of complete satisfaction and any matter bought to their attention has been dealt with very professionally quickly and confidently.”

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Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in East Grinstead.

Posted 3 months ago

“The optician was rude treated me like a fool and was unpleasant to the receptionists very bad experience would not recommend or use again! This was Diss Norfolk branch”

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Posted 3 months ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 months ago

“I am 82 yrs of age and I lost my NHS hearing aids and was told it would cost £75 each to replace and I can’t afford that. Even If I was able to claim on the house insurance then that would put my next policy right up. So I manage with out them.”

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Posted 4 months ago

Thank you for letting us know about this, your feedback helps us get better.

Posted 3 months ago

“I wrote a review about a week ago. I was told to take it up with customer services which is a complete waste of time. Been in touch with them twice with no success. I still have a pair of driving glasses which I paid £258 and are absolutely no use to me. I would never use them again and certainly not recommend them to anyone. Please read my previous review.”

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Posted 4 months ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 4 months ago

“Had a hearing test via Spa Medical centre which led to a referral letter from the hospital stating that I needed 2 hearing aids. Tried to book appointment via scrivens at Spa medical but was told that I needed a referral from my GP. Gp had already done the referral hence the hearing test. The gentleman on the phone refused to make the appointment without yet another referral. Went to specsavers who was another provider on the list and appointment booked for fitting with no issues at all. Advert says it all, should have gone to specsavers first”

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Posted 4 months ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 4 months ago

Scrivens Opticians & Hearing Care Reviews