Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,074 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

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“I depth examination, felt very at ease”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“Scrivens at Horsforth is the best opticians I have been to, the staff are lovely and are so helpful and just make you feel at ease. Myself and my daughter wouldn't go anywhere else.”

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(Horsforth) - Posted 3 years ago

Hi Sam and Lola, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Horsforth.

Posted 3 years ago

“Broadstone Scrivens is amazing! They are so helpful, kind and professional that I can't recommend them enough! Really friendly and they definitely go the extra mile.”

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(Broadstone) - Posted 3 years ago

Hi Anne, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“On visiting the bourne shop I was well looked after by Emma and found all of the staff very friendly. Would recommend anyone to use Scrivens.”

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(Bourne) - Posted 3 years ago

Hi, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Best optician in Birmingham working at Corporation Street branch. He was kind and considerate. He explained everything in a clear and simple way. He was patient centrered and provided me with a better understanding of my vision.”

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(Corporation Street) - Posted 3 years ago

Hi Thomas, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“Excellent service. Very pleased with everything”

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Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“I have recently had a test at the Abingdon Branch and what a wonderful team of ladies! They were very helpful, patient and kind with helping me! For someone who suffers with anxiety daily, the ladies made me feel very welcome; looked after and listened too. I won’t be going anywhere else from now on!”

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(Abingdon) - Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Abingdon.

Posted 3 years ago

“Clifton, Bristol. I'm not fond of the term "Clifton Village", but Scrivens in Princess Victoria Street has the friendly atmosphere of a village shop. There is a constant stream of people enquiring about their hearing aids. Michael was a great help, setting up an app on my mobile so that I can adjust my hearing aids. I had heard of Scrivens through the Stroke Association, and the how customers praised the Scrivens staff for their kindness. I have to say that I agree.”

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(Clifton) - Posted 3 years ago

Hi John, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“My mother, who is partially sighted, attended the Market Deeping branch yesterday for an eye test. We were very impressed with the care and attention the optician gave during the test, helping my mother to make decisions about what she needed. This is in stark contrast to a different company we went to last year. All staff at the branch were very pleasant, cheerful and helpful. Nothing was too much trouble. Highly recommend..”

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(Market Deeping) - Posted 3 years ago

Hi June, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

“Very helpful and polite staff very good service”

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Posted 3 years ago

Hi Derek, thank you for taking the time to leave us such a nice review!

Posted 3 years ago

“very happy with scrivens Ripley Derbyshire branch . mum very elderly and had her eyes tested and new glasses, the staff were brilliant very patient as mum 86 years old. also she had her ears tested and hearing aids sorted out at the same branch . very good staff cannot thank them enough.”

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(Ripley) - Posted 3 years ago

Hi, thank you for your wonderful review!

Posted 3 years ago

“made appointment and when i got there they said one was not booked ,, had email and a text message to prove it , had a taxi there and wasted my cash to have to go again if they got this right next time we will soon find out”

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Posted 3 years ago

Hi, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 3 years ago

“Very polite and friendly. The service is 2nd to none. My audiologist was very patient and understanding, persevered with me until we attained the hearing I was happy with.”

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Posted 3 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 3 years ago

“Michael, in Clifton Bristol, demonstrated a very high level of knowledge. The best I have seen in Scrivens. He explained things thoroughly and gave me a clear pathway to good hearing.”

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(Clifton) - Posted 3 years ago

Hi Brian, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 years ago

“Absolutely rubbish took ages for my glasses to come. Asked for a discount and new manager promised and did not deliver.”

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Posted 3 years ago

Hi Warren, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“The Manager of you store in Tonbridge, Kent needs training in customer services - I have just had the most awful telephone conversation with him which resulted in my being very angry. This man needs to remember who is paying his wages and that customers should be treated with respect, especially when his branch has made an error. I don't expect to be spoken over or made angry when I am not the person in the wrong. Very bad form Scrivens, this is not the way to reward customer loyalty.”

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Posted 3 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 3 years ago

“No no no,over priced,stop the hard sell attitude,was good when it was varnalls not any more,better of at specsavers,”

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Posted 3 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 3 years ago

“I walked Into the Scrivens In Grantham to look at glasses and was told to come back tomorrow as there wasn't anyone In the shop who could help me so I questioned why the shop was open If there wasn't anyone who could help the customer with the purchase of glasses as Instead of getting a valid reason I was requested to leave the shop, not Impressed with the customer service and will never use Scrivens.”

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Posted 3 years ago

“I had my new hearing aids for one week. Then they stopped working I spoke to Scrivens, after a couple of questions they advised I would need them retuned. However I would have to wait over 2 months for this. They then said it could be the tubes, they sent new ones. My daughter fitted them and they still do not work. Very poor service and a shame as I did enjoy my week of decent hearing!”

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Posted 3 years ago

Hi David, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 3 years ago

“I have been very pleased with my hearing aids from Scrivens fitted a year ago. A friend asked me if they gave me good hearing good i said they are that good i can hear what people are thinking.”

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Posted 3 years ago

Hi Ralph, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,074 reviews