Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,064 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For a number of years now i have always used larger high street opticians having to go back and forth many times to deal with problems with any new glasses i have had. This time i decided to go with my local optician Scrivens in Cheadle in Staffordshire they had the time to deal with me any questions get answered helped me choose glasses that were right for me checked and measured my eyes so as when i got my new glasses they were right first time, not even a struggle getting use to them all this no rush. Treated as a customer not a number well done and thank you.”

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(Cheadle) - Posted 2 years ago

Hi John, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Enter the Grantham branch and I was immediately in an oasis of calm. I was greeted and quickly led to the testing room where Raj (Optometrist?) checked my medical history and performed all the tests I needed whilst clearly explaining (with a cutaway model of an eye) what the tests meant and how my eye responded to various events. Raj was very profesional, knowledgeable and friendly. Great selection of frames - no pressure to choose and all the prices visible! Quickly ran through the options, had eyes measured and done! Absolutely 5 star service from Raj, Simone (Branch Manager, I believe) and the lady training to be as good as the others (sorry I didn't catch your name, but if your bright red hair is a reflection of your personality then you will go far!). Looking forward to my next visit in 2025 already!”

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(Grantham) - Posted 2 years ago

Hi Steve, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“It was the first time my son had an eye test, the staff were very welcoming and professional. The optician was very good talking with my son and this put him at ease. I can’t fault the experience from start to finish. Thank you!!”

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Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 years ago

“The customer service at the Upper St Giles Street Norwich was excellent. As this was my first hearing aid I was pleased at the information I received. Hannah was really helpful during test and then the fitting of my first hearing aid. Really happy with all the staff at this branch. I would recommend to any one I know who is needing this sevice. Thankyou.”

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(Norwich Upper St Giles) - Posted 2 years ago

Hi Joan, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Was sceptical as have had bad experience with opticians. But really nice people especially Gene Finn. Who was patient and kind, Thank-you.”

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Posted 2 years ago

Hi, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Everyone was lovely, they didn't try to over sell. Very professional but also very friendly, would definitely recommend”

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Posted 2 years ago

Hi Nic, thank you for your wonderful review!

Posted 2 years ago

“Absolutely terrible service. I requested a refund on two pairs of glasses as the prescription came back wrong. After three weeks I enquired about my refund . They told me they had the wrong card number to process it. After two days wait they then took the same amount of money again from my account instead of refunding it. Total £954. I am a pensioner and can ill afford this. I am still fighting to get my money back. Be very careful with this company. I might add the shop staff were more than helpful but the headquarters and accounts department need to go back to school.”

Helpful Report

Posted 2 years ago

Hi Sheila, thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 years ago

“Always found staff very polite and. Helpful”

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Posted 2 years ago

Hi, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“I attended the Bolton branch. Good, professional service. No complaints whatsoever”

Helpful Report

(Bolton) - Posted 2 years ago

Hi Kevin, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Bolton.

Posted 2 years ago

“From start to finish my experience with my hearing aids was amazing I was at the Rugeley branch and Stewart did my test and hearing aids. He explained everything so caring, that I knew I was in good hands; and once my hearing aids were in; I walked out with my head held high knowing my hearing would never be a problem ever again. They’ve changed my life for the best”

Helpful Report

(Rugeley) - Posted 2 years ago

Hi Tracey, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Why sponsor a non existent branch in Google search results?”

Helpful Report

Posted 2 years ago

Hi, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

“I’m afraid I’ve lost my hearing aids and need to order new ones.”

Helpful Report

Posted 2 years ago

Hi, thank you for letting us know about this. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“On 24.4.23 I attended Scrivens, Ringwood having received an NHS Hearing referal. I found both the reception staff and the person conducting my consultation to be personable, highly professional and a credit to the organisation. I received an extensive audio consultation and test and was fitted with two NHS approved hearing aids. The improvement in my hearing is immediately noticeable and the equipment is both simple to operate and discreet. Thank you.”

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(Ringwood) - Posted 2 years ago

Hi Nick, thank you for taking the time to leave us such a nice review!

Posted 2 years ago

“Thank you to the really friendly and helpful assistant at Waterlooville Scrivens who sorted out my dad's hearing aids today...... wonderful service!”

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(Waterlooville) - Posted 2 years ago

Hi Alison, thank you for your wonderful review! We’ll pass your comments onto your local branch, and we look forward to assisting you again in future.

Posted 2 years ago

“Not a good company. They sent me a letter in March to say I am due for a hearing aftercare appointment. So today I called and was told not due until next YEAR! Why send people the wrong information them”

Helpful Report

Posted 2 years ago

Hi, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 2 years ago

“Excellent friendly service and follow up from the caring staff at Market . Deeping. Thank you all.”

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(Market Deeping) - Posted 2 years ago

Hi Alan, thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 years ago

“Absolutely diabolical! I have been waiting 6 months for a hearing test appointment. I phone them regularly in the hope they have something available but keep being told it will be soon. How long is soon?”

Helpful Report

Posted 2 years ago

Hi Ann, thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 2 years ago

“Attended Scrivens Stratford Road Shirley for an eye test. Easy appointment booking with reminder. Courteous welcome. Professional testing. Great help and advice to select most appropriate lenses and frames. Nothing too much trouble. Didn't feel as though I was being rushed or pressurised. Great team at this shop. Very satisfied with outcome and the Varifocals that I now have. So much better than other well known high street competitors. Fully recommend Scrivens for a professional and friendly service.”

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(Shirley Stratford Road) - Posted 2 years ago

Hi, thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Shirley.

Posted 2 years ago

“I went for my eye text this morning after I received my reminder by phone.was made very welcomed. Very professional and kind. Thank You staff at the kingstanding Circle.”

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(Kingstanding) - Posted 2 years ago

Hi Mary, thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 years ago

“Mike Pollard,, uncomfortable to wear, gave up after a couple of days, received one email to say someone would be in touch with me, over two weeks ago, still no contact, no instructions how to clean etc, so stopped wearing them. Back to the drawing board! No doubt this won't be published as only the good ones do!”

Helpful Report

Posted 2 years ago

Hi Mike, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 years ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,064 reviews