Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,729 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The team at the Wolstanton branch are all ways happy to help nothing is to much trouble”

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(Wolstanton) - Posted 4 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 day ago

“Called the Hedge End Branch and spoke to Kelly . She organised an a appointment within a few hours . Got to the office , Sat with her and she explained a lot of things to do with hearing aids . All the staff in there are so helpful and professinal . Kelly explained a lot of other things ,wax removal and tech stuff that I can use my phone to control volume of my hearing aids. Thank you all at the Hedge End Branch”

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(Southampton Hedge End) - Posted 4 days ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 day ago

“I would like to thank the staff for the very helpful advice and kindness today.”

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Posted 5 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 4 days ago

“I visited Scrivens at Fishponds in Bristol. I obtained my new hearing aids. The staff were fantastic. The lady optician was very thorough and professional. The young male assistant took various details before my eye test and after examination showed me how to put the app on my phone. I found the service friendly and will definitely recommend. Thanks Mary Kennedy”

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(Fishponds) - Posted 6 days ago

Thank you for taking the time to leave us such a nice review!

Posted 6 days ago

“Popped into Scrivens on Hagley Road West with my 92 year old Mother who was looking for some new frames. The staff were so helpful and patient and after visiting many other opticians we were finally successful. I would thoroughly recommend Scrivens. This is my local opticians and I wouldn’t go anywhere else.”

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(Quinton) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 days ago

“I've had my hearing aids for some time now . From the time I went to the Rugeley branch I've had exceptional service. I have been back to have my ears checked recently and was told they were clear. Being a little elderly , my wax doesn't clear naturally because it is more firm ; so I had been buying their olive oil spray ( which was less expensive than from Amazon!) and using it nightly . I'm writing this today because they were instrumental in recovery of my hearing to the point where, this week, as I was watching the swifts wheeling above me, I heard their cry. For the first time in my life .”

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(Rugeley) - Posted 1 week ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 week ago

“I have been a patient at Scrivens for a long while and as always received excellent attention. The staff are all friendly and competent.”

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Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Local business with great service. I had booked in for my bi-annual eye examination. The optician was professional, using a modern testing equipment (which means no more uncomfortable puff-test for glaucoma) and ultimately resulted in a minor adjustment to my prescription. The resltd were clearly explained to me. I was happy with my previous frames, but wanted them reglazed with the new prescription. I was given plenty of options and the staff couldn't have been friendly. Top service!”

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Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Visited the Havant branch for hearing test and provision of new hearing aids. Member of staff, Esther, was excellent. Efficient, helful, and friendly. She explained everything clearly.”

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(Havant) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Havant.

Posted 1 week ago

“On both occasions when I have visited your Penzance branch, I have received exemplary treatment, not least from originally engaging with reception to make an appointment, but indeed throughout the entire clinical process. that is, from undergoing eye test to selection of spectacles. Janet's eye tests are most thorough, her demeanour is so utterly calm and reassuring thereby encouraging utmost confidence in the service received. Mark has helped in my selection of sun glasses and spectacles in the most caring, personal way so that, not only am I thrilled with the outcome, I have since received genuine compliments from friends concerning their enhancement of me. How about that for a confidence boost to an elderly woman. Added to all this,because he knew I would be holidaying on the Isles of Scilly for several weeks, Mark posted my chosen spectacles. They arrived yesterday. Wow! and Wow! Thank you Janet, Mark and all the team at Penzance for treatment second to none. Customer champions you undoubtedly are, I value you all highly & shall continue to recommend you to my friends and acquaintances. I already know of one friend who, on my recommendation, has transferred her affiliation from a nearby local optician to your branch. Yours truly, Juliet Nicholas-Hope”

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(Penzance) - Posted 1 week ago

Thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 1 week ago

“Visited the Ely shop today what lovely ladies my sunglasses were falling of my face and they tighten them and made them fit. No charge. Very lovely staff Thankyou.x”

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(Ely) - Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“The experience from arriving to leaving was amazing. The initial assessment, the test and selection of frames had a personal touch which is so important especially when you need a second opinion on whether or not frame shape and colour is suitable. I can't praise them highly enough the optician, branch manager and team are a credit to the business and I will certainly be returning.”

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Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“Visiting Weymouth for the week and a small screw fell out of the lens holder and lens fell out of my sunglasses. Popped in to see if they could repair them and was very happy when the young lady(sorry didn't get her name), came across and took them off me to work her magic. Even gave them a good clean (by the gentleman, sorry didn't get his name) Very happy with the service I got and not have to worry about waiting until I got home tomorrow in this very warm and sunny week.”

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(Weymouth) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Weymouth.

Posted 1 week ago

“My experience of Scrivens Hearing Care over the last 17 months has been extremely positive. I have had several hearing issues during this time and the standard of care provided by their audiologist at Herne Bay and by their Customer Care Team has been faultless. I have nothing but praise for them.”

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(Herne Bay) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Helpful and friendly staff who supplied the right information without being pushy , I purchased a new pair of sunglasses within the price range I required”

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Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“Friendly, caring and competent . Staff were concerned that my eyes were carefully considered for new glasses and when they fond that my existing ones were still the best there was no pressure to sell me anything. No time pressure.”

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Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“The staff treated as important to them & as I am in pain most of the time they went out of their way to find the most comfortable chair they had for me & to put me at ease. That, on top of the excellent presentation & performance of the product, meant a lot.”

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Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“Have been a customer for a long time at the New Brighton Branch, everyone is Super Friendly and helpful from making appointments to choosing glasses, even doing mini repairs, the Optician and Hearing expert are excellent and go through everything with you. The prices are competitive and the service is top notch. They are are happy to help with anything and I would recommend them wholeheartedly.”

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(New Brighton) - Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in New Brighton!

Posted 2 weeks ago

“I have been delighted with the friendly and very helpful customer service offered to me by the new management at Southgate Scrivens. All the staff were extremely welcoming and kind and made me feel extremely comfortable going through the process of my eye test and chosing my frames. There is a very good selection of frames available at a range of reasonable prices and I received my prescription glasses very speedily. I am extremely satisfied with my new glasses and very grateful for the helpful advice I was provided with by the staff in choosing the right frames and lenses for me. I highly recommend Scrivens of Southgate for their excellent service. Many thanks indeed to all the staff and I look forward to my next visit.”

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(Southgate) - Posted 2 weeks ago

Posted 2 weeks ago

“I have been a customer of my local Scrivens for a few years now and have glasses and private hearing aids with them. I moved from my local store by my house to the New Brighton store just down the road from there and the service is excellent, I cannot express enough how much better the care and advice and helpfulness is from the manager and his colleague, absolutely fantastic glad I went just a little further down the road for this.”

Helpful Report

(New Brighton) - Posted 2 weeks ago

Thank you for the kind words! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 2 weeks ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,729 reviews