Scrivens Opticians & Hearing Care Reviews

4.57 Rating 609 Reviews
89% of reviewers recommend Scrivens Opticians & Hearing Care

About Scrivens Opticians & Hearing Care: Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:
0121 456 8700

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier
delivery methods
Greater than 81%
on-time delivery
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in

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"Helpful staff"
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Posted 3 days ago
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Posted 3 days ago
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"Have not been happy with the service or the spectacles. Please remove me from your records as I will not be returning. Thankyou"
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Posted 4 days ago
Hi Derek, thank you for your feedback. Your request will be passed on to the appropriate department.
Posted 3 days ago
"Friendly and efficient."
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Posted 4 days ago
Thank you for your comments
Posted 4 days ago
"Your staff were outstanding, very helpful , I have been to scrivens for years but the staff now are the nicest I've met"
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Posted 4 days ago
Hi Susan, thank you for your comments, we'll pass them on to the team at your local branch.
Posted 4 days ago
"Richard and Claire are really helpful and knowledgeable in their respective fields. The new manager is also great and the team are very welcoming. Nothing is too much trouble and you really do feel like you are in trusted hands. I have the option of going to closet opticians but choose to stay with th Huddersfield branch because of the service I receive."
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Posted 5 days ago
Hi Julie, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 4 days ago
"Made me feel very welcome and at ease. The whole process was very professional."
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Posted 6 days ago
Hi Owen, thank you for your feedback. We'll pass your comments on to the team at your local branch
Posted 6 days ago
"The staff are very respectful and kind, I am always welcome , they do care about me."
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Posted 1 week ago
Hi Prudence, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 6 days ago
"Very thorough eye examination and free hearing test, all procedures were explained. Good choice of frames and great advice about lens options. I had to return my glasses and it was dealt with in a very professional way. Would highly recommend the team at Mexborough."
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Posted 1 week ago
Thank you for your feedback.
Posted 1 week ago
"Excellent. Very helpful and patient staff, who worked well as a team. They made the selection of a new pair of glasses a stress-free experience. I would recommend them. My new glasses are pretty good as well!"
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Posted 1 week ago
Thank you for your comments.
Posted 1 week ago
"Helping staff"
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Posted 1 week ago
Hi Abdul, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 1 week ago
"Very pleasant and helpfull staff"
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Posted 1 week ago
Hi Pamela, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 1 week ago
"A very warm welcome & excellent service by all staff"
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Posted 1 week ago
Hi Constance, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 1 week ago
"I found all staff to be very helpful and efficient."
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Posted 1 week ago
Hi Sharon, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 1 week ago
"The service is very good"
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Posted 1 week ago
Thank you for your feedback.
Posted 1 week ago
"From reminder(s), post and electronic, to final fitting and use, the experience was efficient and enjoyable. The optician was informative, the fitting easy. The most difficult bit was chosing a style from the wide range on offer."
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Posted 1 week ago
Hi Richard, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 1 week ago
"Great service nothing to much trouble manager really went out of her way for me"
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Posted 1 week ago
Hi Patrick, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 1 week ago
"I was really pleased with the professionalism and service in Scrivens, Poole. The staff were lovely and also very knowledgeable and helpful - I would recommend this store."
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Posted 1 week ago
Hi Carolyn, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 1 week ago
"Found staff and service excellent"
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Posted 1 week ago
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Posted 1 week ago
"I was so very impressed by the efficiency, knowledge, polite & friendliness, advice, lovely spactacle frames, layout and very good cutomer service and very competetive prices. I will recomend you to others and I will definately be going back to yourselves."
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Posted 1 week ago
Hi Karen, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 1 week ago
"The girls at Scivens in Pocklington do a fabulous job, going above and beyond. I struggle with light and they worked with me to creat just the right tint to help stop me getting sick. Thank you."
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Posted 1 week ago
Hi Adele, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 1 week ago
Scrivens Opticians & Hearing Care is rated 4.57 based on 609 reviews
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