Scrivens Opticians & Hearing Care Reviews

4.57 Rating 2,300 Reviews
89 %
of reviewers recommend Scrivens Opticians & Hearing Care

About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:

0121 456 8700

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The staff were very professional and explained everything as the consultation progressed. A great deal of care was taken in measuring me for my bi-focals and when they were collected the staff made sure that the fit was perfect. All in all a very good experience.
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Posted 4 hours ago
To dear and to many text emails and calls that becomes like harriement
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Posted 4 hours ago
first pair of specs did not work just double vision hopefully sorting this problem out on the26feb at £400 a pair I hope so happy to up date you more later on
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Posted 8 hours ago
Hi Alfred, thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.
Posted 7 hours ago
I have been a loyal customer for many years . I see a different optician and staff every time I go in to the lymington branch. The most recent debacle involved me being accused of not having bought my glasses that had broken from them. Then they ordered the wrong lenses. I am on the verge of changing opticians
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Posted 8 hours ago
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.
Posted 7 hours ago
great service optomatrist debbie sorted out my new glasses all good superb service great staff
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Posted 8 hours ago
Thank you so much for your review Geoff! We really do appreciate you taking the time to share your experience at with us!
Posted 8 hours ago
Lovely staff. And very helpful
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Posted 10 hours ago
Thank you for taking the time to leave us such a nice review
Posted 10 hours ago
I have been using Scrivens Opticians for the last 20 years for my eye tests and any updates required on my spectacles. I've found them to be thorough and professional in their testing of my eyes, friendly and helpful and would recommend them to anyone searching for a good Opticians.
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Posted 12 hours ago
Hi Doreen, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 10 hours ago
Friendly staff, any problem is quickly sorted
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Posted 22 hours ago
Thank you for the excellent review Mrs Reed ! We’re so happy that your visit went so smoothly.
Posted 10 hours ago
A very friendly and caring team who put customers first. Thankyou
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Posted 22 hours ago
Thank you for taking the time to leave us such a nice review!
Posted 10 hours ago
Very nice service as well as co ordination.delling is excellent
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Posted 23 hours ago
Hi Abdul, thank you for the kind words! We’re so happy that your visit went so smoothly.
Posted 10 hours ago
Always friendly and helpful.
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Posted 1 day ago
Thank you for taking the time to leave us such a nice review!
Posted 9 hours ago
Very good service,pleased with new specs.
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Posted 1 day ago
Thank you for taking the time to leave us such a nice review!
Posted 9 hours ago
Friendly and knowledgeable staff.
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Posted 1 day ago
Thank you for the excellent review! We’re so happy that your visit went well!
Posted 9 hours ago
Very professional service from experienced and helpful staff
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Posted 1 day ago
Thank you for taking the time to leave us such a nice review!
Posted 9 hours ago
Very helpful and friendly staff, no problem with my glasses,
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Posted 1 day ago
Hi Sue, thank you for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 9 hours ago
Was very impressed last year when I had my eyes tested but this year it has been a complete mess up with my prescription being wrong.
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Posted 1 day ago
Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.
Posted 1 day ago
Test was carried out very efficiently and on time. The was a good selection of frames to choose from and tactful assistance with making the choice.
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Posted 1 day ago
Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch.
Posted 1 day ago
still on going but very helpful with my problem.
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Posted 1 day ago
Thank you for taking the time to leave us us a review!
Posted 1 day ago
xxxx stars very good services
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Posted 1 day ago
Hi Asad, thank you for taking the time to leave us such a nice review!
Posted 1 day ago
Staff was very friendly and helpful. Glasses came very quickly. Great experience.
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Posted 1 day ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 1 day ago
Scrivens Opticians & Hearing Care is rated 4.57 based on 2,300 reviews