Scrivens Opticians & Hearing Care Reviews

4.59 Rating 1,039 Reviews
90% of reviewers recommend Scrivens Opticians & Hearing Care

About Scrivens Opticians & Hearing Care: Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Own Driver
delivery methods
Within 5 Days
average delivery time
98%
on-time delivery
95%
accurate and undamaged orders
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
customer service
"my first appointment at scrivens Swadlincote for my hearing was first class, the staff were very professional, friendly and helpful, explaining everything I needed to know, I am very pleased with there customer service overall and would definitely recommend."
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Posted 20 hours ago
Hi Shirl, thank you for your comments. We'll pass your feedback on to the team at your local branch.
Posted 3 hours ago
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"First class service and aftercare from Tracy and her team at Chesterfield branch. She put me at ease and assured me that my problem could be solved effectively with a contact lens. After almost a year of not being able to see properly, I now have good vision in both eyes. So a big thank you to Tracy and Rob."
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Posted 22 hours ago
Thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 3 hours ago
"The staff were very friendly and helpful but I am struggling a bit getting used to the new glass's. when I turn my eyes slightly off centre it goes a bit blurred. I'll see how it goes over the next week or two. The other thing was the price, which I don't think is very competitive with other opticians. I paid £587 for a pair of £39 frames with varifocal transition lenses and a pair of my own frames fitted with varifocal non transition lenses."
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Posted 1 day ago
Hi Kevin, thank you for your feedback. We'll pass your comments on to the Customer Care team who will be in touch.
Posted 1 day ago
"First time going to Srivens for glasses and I found them to be very professional and helpful. Keep up the good work."
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Posted 1 day ago
Hi John, thank you for your feedback, We'll pass your comments on to the team at your local branch.
Posted 1 day ago
"A very professional service with a good choice of spectacle frames for the new lenses!"
Helpful Report
Posted 1 day ago
Thank you for your feedback!
Posted 1 day ago
"Very good service from both the hearing part and the opticians. Any issues were resolved quickly and with a smile. Will definitely use again."
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Posted 1 day ago
Hi Diane, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 1 day ago
"Fantastic service Wonderful optometrist - very thorough Great prices on frames Extortionate prices on lenses - almost broke the bank!"
Helpful Report
Posted 2 days ago
Thank you for your feedback. We'll pass your comments on to the appropriate department.
Posted 1 day ago
"Extremely friendly and helpful staff, nothing too much trouble."
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Posted 2 days ago
Hi Elaine, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 2 days ago
"terrible going next door in future"
Helpful Report
Posted 2 days ago
Thank you for your feedback. If you could email customercare@scrivens.com with more details they will investigate this for you.
Posted 2 days ago
"Efficient, polite and professional service on recent visit."
Helpful Report
Posted 2 days ago
Thank you for your feedback, we'll pass your comments on to the team at your local branch.
Posted 2 days ago
"Warm and friendly staff willing to help and give advice whatever your needs."
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Posted 2 days ago
Hi David, thank you for your comments, we'll pass them on to the team at your local branch.
Posted 2 days ago
"Testing of both my sight and hearing was smooth and professional After care of my hearing aids prompt and reassuring"
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Posted 2 days ago
Thank you for your feedback!
Posted 2 days ago
"I don’t normally find there is much choice of glasses but love my glasses this time, however they are expensive like the fact your open on Saturday newquay staff are more friendly than Penzance don’t feel valued as a customer though"
Helpful Report
Posted 2 days ago
Hi Christina, thank you for your feedback. We'll be passing your comments on to the appropriate departments for you.
Posted 2 days ago
"No problems, staff more than helpful."
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Posted 2 days ago
Hi Teresa, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 2 days ago
"the quality of frames most unsatisfactory. Broken twice recently causing delays with repairs therein. .Mill Hill branch staff do their best. ."
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Posted 2 days ago
Hi Isaac, thank you for bringing this to our attention. Your comments have been passed on to our Customer Care team who will investigate this for you.
Posted 2 days ago
"I was very happy with the sight test and help I had choosing glasses."
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Posted 2 days ago
Thank you for your comments!
Posted 2 days ago
"Good care and a personal touch"
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Posted 2 days ago
Thank you for your feedback!
Posted 2 days ago
"Very professional customer service."
Helpful Report
Posted 2 days ago
Hi Mark, thank you for your comments, we'll pass them on to the team at your local branch.
Posted 2 days ago
"Friendly service and seemed to go above and beyond"
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Posted 2 days ago
Hi Roxi, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 2 days ago
"We were once again very well looked after. Thank you."
Helpful Report
Posted 2 days ago
Thank you for your comments, we'll pass them on to the team at your local branch.
Posted 2 days ago
Scrivens Opticians & Hearing Care is rated 4.59 based on 1,039 reviews

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