Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,060 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased Starkey Evolve AI 1200 RIC rechargeable hearing aids from Scrivens (Fakenham) in September 2023 for £2,195. At the time of sale, the focus was entirely on how much better they were than NHS aids. What was not clearly explained before payment was taken was the limited two-year warranty, the realistic 3–5 year lifespan, or the potential repair costs once the warranty expired. Just over two years later, the left aid developed a battery imbalance issue — discharging significantly faster than the right and failing to charge fully overnight. I was advised I would need to pay to have them sent away for inspection and likely repair, despite the fault arising only shortly after the warranty expired. When I raised concerns about pre-sale disclosure and product durability, these were dismissed. I was offered 50% off a repair “as a gesture of goodwill” but no acceptance that the situation itself was unreasonable. For comparison, I have since attended an NHS audiology appointment. The assessment was more thorough, the explanation clearer, and I was provided with hearing aids that are, in my experience, better suited to my hearing needs. Speech clarity is significantly improved, background noise is reduced, and even my TV volume has dropped by a third. They were provided free of charge, with free maintenance and replacement after five years. I accept I cannot undo the purchase, but I do feel I have effectively wasted over £2,000. Based on transparency, value and outcome, I would not choose Scrivens again for hearing care.”

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Posted 2 days ago

“Louise was lovely, polite and very patient and understanding with me.”

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Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 1 week ago

“I had two pairs of varifocals which were made in two weeks, I had a fitting and am pleased with the result and all the staff were very friendly and helpful.”

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Posted 2 weeks ago

Thank you for your wonderful review!

Posted 1 week ago

“Been into the Didcot branch this morning. The optometrist there Nagi has been monitoring an ongoing eye condition that I have. I’m currently suffering from Agorophobia so find it difficult to leave the house on some days. Jo the optical advisor was excellent and did the OCT scan for me. The service was quick and both Nagi and Jo were both sympathetic and caring. Nagi was visibly pleased with the improvement in my eyes. Excellent customer care and friendly staff”

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(Didcot) - Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“Went for a hearing test and they explained everything that the GP didn't. Very professional and polite. I now know what my options are and the best way to deal with them. Thank you.”

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Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“Have been using scrivens for several years and always have excellent service,staff always friendly and helpful and professional”

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Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 weeks ago

“6 months after having my first hearing aids from Scrivens, they do, at last, seem to be functioning properly. Have been to the Exeter Centre several times, and my last visit was to see Kiran who was most helpful and thorough. Very friendly and spent time getting things right. And also at the Exeter store, was a lady receptionist (unfortunately I didn’t get her name - had grey/blonde bobbed hair), who was extremely pleasant and very helpful. The staff they have now seem to be working very hard to get things right, after the transition from Chime.”

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Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 2 weeks ago

“The best attention from the staff at the Stafford branch, very helpful and appointment was on time. I would recommend the Stafford branch to any one.”

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(Stafford) - Posted 2 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 weeks ago

“Alfreton branch absolutely outstanding - very knowledgeable, professional, caring, perfect organization. If it was possible to give more than 100%, I would.”

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(Alfreton) - Posted 2 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 weeks ago

“I only recently decided to try the Sutton - in -Ashfield branch of Scrivens opticians,and couldn’t be more pleased with the service I received. A very warm and professional manner which I received from Kim(sales) and Donna (sight test) which was very thorough and the best I’ve received for years I will definitely be going back again next year Thanks to all the staff.”

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(Sutton In Ashfield) - Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“Really helpful staff in the Banbury shop today. Assisting me so promptly with clearing my ears of Wax. Instant relief of painful tinnitus. Thank you”

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(Banbury) - Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Banbury.

Posted 2 weeks ago

“Team couldn’t be more helpful with a set of hearing aids that need to be serviced. I visited them in mid January and they were ready as advised within the two week timeline that’s set. The chap in there was absolutely brilliant looked at my ears. Make sure there’s nothing else going on and when I went to collect the offering new batteries lovely Lady in there and the work well as a team. The Lady couldn’t be more helpful in her service and therefore I’m more than happy to give this review well done team.”

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Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“This is the best opticians I have ever been to. My son has been a glasses wearer since the age of 3 and Scrivens in Feltham go above and beyond at every visit or appointment we have. ⭐️⭐️⭐️⭐️⭐️”

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(Feltham) - Posted 3 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“A visit to Haley at Alfreton for advice about my hearing aids. Again excellent service from Jemma, another cup of tea while I waited. Haley answered my queries as usual, always have a good chat as well. Thank you”

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(Alfreton) - Posted 3 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“Alfreton branch is always oustanding.”

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(Alfreton) - Posted 3 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 3 weeks ago

“I’ve been a customer of Scrivens St Ives for longer than I care to remember. I have always had an excellent experience. On the rare occasion that I’ve had problems they have always dealt with them quickly and courteously. The staff are always friendly and helpful. When I had my first pair of verifocals I felt that they had plenty time to support me through the process of adjusting. I wouldn’t go anywhere else for me eye care.”

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(St Ives) - Posted 4 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“The Staff at the Mildenhall branch where very helpful when I went in with a problem with my eye, I didn’t have an appointment but I was seen by the optician to make sure there was anything serious. I was told I had dry eyes and bought some drops which have cleared up the problem. So first service😊”

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(Mildenhall) - Posted 4 weeks ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 3 weeks ago

“The staff at the Quinton Branch were really kind & helpful, especially Michelle the branch manager.”

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(Quinton) - Posted 4 weeks ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 weeks ago

“The staff at the Hamstead branch were wonderful with my elderly mum today. To the friendly reception staff, the kind optician who took the time to give us some information we needed and the amazing hearing aid specialist who really went above and beyond with mum thank you.”

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(Hamstead) - Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Went to the biddulph branch the staff in there were really helpful and polite very professional and would highly recommend to family and friends”

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(Biddulph) - Posted 1 month ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Biddulph.

Posted 1 month ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,060 reviews