Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 6,072 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m always very pleased with my appointments at Scrivens. They are thorough and friendly and very attentive.”

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Posted 2 weeks ago

Thank you for taking the time to leave us such a nice review!

Posted 2 weeks ago

“Today I attended the Huddersfield branch for hearing and eye test. The staff could not have been nicer. Thank you to Karen, Sara, Imran and Rozanne ( Optometrist). The tests were very thorough and every step taken, was explained. Thank you again for a very professional visit. I would highly recommend Scriven for hearing and eye care.”

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Posted 3 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 weeks ago

“I dropped two pairs of glasses into Scrivens at Thirsk for minor but tricky repairs. They did that very promptly and did not charge. Excellent service Peter Snowdpon”

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Posted 3 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Thirsk.

Posted 3 weeks ago

“I had a hearing test today with Abi Warrington at Scrivens Gosport Branch. It was a very pleasant experience and thoroughly professional throughout. She was courteous, caring and empathetic, and I felt I was in very good hands. I look forward to our next meeting in July.”

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Posted 1 month ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 month ago

“Just got back from my earing test at scrivens Tamworth new hearing aids over the moon excellent customer service Edward who done the test really nice guy explained everything to me clearly better than my experience at spec savers also the 2 girls at the front of shop so pleasant and respectful thank you all lee Lynch”

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Posted 1 month ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 1 month ago

“Absolutely amazing service and wonderful staff. We were looked after at point of booking when my daughter Was in tears, and our actual appointment date they made my daughter feel at ease and she felt so comfortable. I’m glad we changed from Specsavers to scrivens. Highly recommend if you want a more personal service where they genuinely care about your families well being. Wonderful service, thank you”

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Posted 1 month ago

Thank you for taking the time to leave us such a nice review!

Posted 1 month ago

“Amazing treatment for eye and hearing tests. The team at Clifton Village Bristol were outstanding .I would recommend the Company and this team ⭐️⭐️⭐️⭐️⭐️⭐️”

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Posted 2 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 months ago

“Went to Hedge End branch this morning for a hearing test and to be set up with hearing aids , fabulous service great friendly staff absolutaly made up with the hearing aids”

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Posted 3 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hedge End.

Posted 2 months ago

“First class service by Graham”

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Posted 3 months ago

Thank you for your wonderful review!

Posted 3 months ago

“Went to Lyminton branch today for new hearing aids. Audiologist was charming and efficient and then staff went over and above to connect me to the bemore app on my phone. Thank you.”

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Posted 3 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 months ago

“Had both, new hearing aids and glasses at the Maidenhead branch, very impressed with the knowledgeable and friendly advice given by all the staff, top marks.”

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Posted 4 months ago

Thank you for taking the time to leave us such a nice review!

Posted 4 months ago

“Only opticians I’ve ever used, always polite, efficient and very helpful. Definitely would recommend, comfortable surroundings, not too busy like some of the mainstream opticians”

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Posted 4 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 4 months ago

“I purchased Starkey Evolve AI 1200 RIC rechargeable hearing aids from Scrivens (Fakenham) in September 2023 for £2,195. At the time of sale, the focus was entirely on how much better they were than NHS aids. What was not clearly explained before payment was taken was the limited two-year warranty, the realistic 3–5 year lifespan, or the potential repair costs once the warranty expired. Just over two years later, the left aid developed a battery imbalance issue — discharging significantly faster than the right and failing to charge fully overnight. I was advised I would need to pay to have them sent away for inspection and likely repair, despite the fault arising only shortly after the warranty expired. When I raised concerns about pre-sale disclosure and product durability, these were dismissed. I was offered 50% off a repair “as a gesture of goodwill” but no acceptance that the situation itself was unreasonable. For comparison, I have since attended an NHS audiology appointment. The assessment was more thorough, the explanation clearer, and I was provided with hearing aids that are, in my experience, better suited to my hearing needs. Speech clarity is significantly improved, background noise is reduced, and even my TV volume has dropped by a third. They were provided free of charge, with free maintenance and replacement after five years. I accept I cannot undo the purchase, but I do feel I have effectively wasted over £2,000. Based on transparency, value and outcome, I would not choose Scrivens again for hearing care.”

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Posted 4 months ago

“Louise was lovely, polite and very patient and understanding with me.”

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Posted 4 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 4 months ago

“I had two pairs of varifocals which were made in two weeks, I had a fitting and am pleased with the result and all the staff were very friendly and helpful.”

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Posted 4 months ago

Thank you for your wonderful review!

Posted 4 months ago

“Been into the Didcot branch this morning. The optometrist there Nagi has been monitoring an ongoing eye condition that I have. I’m currently suffering from Agorophobia so find it difficult to leave the house on some days. Jo the optical advisor was excellent and did the OCT scan for me. The service was quick and both Nagi and Jo were both sympathetic and caring. Nagi was visibly pleased with the improvement in my eyes. Excellent customer care and friendly staff”

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(Didcot) - Posted 5 months ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 5 months ago

“Went for a hearing test and they explained everything that the GP didn't. Very professional and polite. I now know what my options are and the best way to deal with them. Thank you.”

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Posted 5 months ago

Thank you for taking the time to leave us such a nice review!

Posted 5 months ago

“Have been using scrivens for several years and always have excellent service,staff always friendly and helpful and professional”

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Posted 5 months ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 months ago

“6 months after having my first hearing aids from Scrivens, they do, at last, seem to be functioning properly. Have been to the Exeter Centre several times, and my last visit was to see Kiran who was most helpful and thorough. Very friendly and spent time getting things right. And also at the Exeter store, was a lady receptionist (unfortunately I didn’t get her name - had grey/blonde bobbed hair), who was extremely pleasant and very helpful. The staff they have now seem to be working very hard to get things right, after the transition from Chime.”

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Posted 5 months ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience.

Posted 5 months ago

“The best attention from the staff at the Stafford branch, very helpful and appointment was on time. I would recommend the Stafford branch to any one.”

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(Stafford) - Posted 5 months ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 5 months ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 6,072 reviews