Scrivens Opticians & Hearing Care Reviews

4.60 Rating 1,596 Reviews
90% of reviewers recommend Scrivens Opticians & Hearing Care

About Scrivens Opticians & Hearing Care: Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:
0121 456 8700

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Own Driver
delivery methods
Within 5 Days
average delivery time
98%
on-time delivery
97%
accurate and undamaged orders
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
customer service
"From the moment I walked in to Scrivens in Bearwood, I was impressed with the customer service and the sight test. They understood my queries and although it was an eye test they did all the checks. When it come to providing glasses, they had a good range of glasses and some 'trendy' ones."
Posted 4 hours ago
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"Very friendly and professional team at the Newark branch. Brilliant customer service making sure I was happy with the glasses selected and offering really useful advice. I would highly recommend."
Posted 4 hours ago
"very helpful, when glasses required adjustment done without any questions."
Posted 5 hours ago
"Very satisfied"
Posted 5 hours ago
"Wonderful customer experience once again from Shelly and her team. Everyone is always so pleasant and eager to help. Highly recommended!"
Posted 8 hours ago
Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Broadstone.
Posted 8 hours ago
"Very good service, most helpful"
Posted 8 hours ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 8 hours ago
"This is a premature request as the issues I am experiencing have not been resolved."
Posted 9 hours ago
Hi Tracy, thank you for bringing this to our attention. We'll pass your comments on to the Customer Care team for you.
Posted 8 hours ago
"I was treated very well by all of the staff at Scrivens Hythe branch. They were friendly and helpful, and made the experience of getting new glasses actually fun!"
Posted 9 hours ago
Hi John, thank you for your wonderful review! We're delighted to hear that we made getting new glasses an enjoyable experience. We’ll pass your comments onto the team at Hythe, and we look forward to assisting you again in future.
Posted 8 hours ago
"Very efficient and expertly dealt with. Hearing test the same able to talk through any problems l had."
Posted 9 hours ago
Thank you for the excellent review! We’re so happy that your visit went so smoothly.
Posted 8 hours ago
"I have put a complaint in about scrivens of fakenham, nit had reply yet. Bought new glasses,but wernt good. All marked and scratched in frames.And when he tested my eyes , wrong strength lenses.though only two week prior,had eye and contact lens tests. Customer care do not rate at all, will be collecting new glasses this week and go back to have new strength contact lenses checked, but again I know they aren't right, as seen.worse then ones I am wearing now"
Posted 9 hours ago
Hi Carol, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.
Posted 9 hours ago
"Staff are professional, friendly and welcoming. Examinations are thorough. No pressure to purchase."
Posted 11 hours ago
"very professional ,and friendly like home from home .........thanks tony x"
Posted 11 hours ago
Thanks for the excellent review Tony! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 9 hours ago
"Good service,poor selection of frames"
Posted 11 hours ago
Hi June, thank you for sharing your experience with us. We'll pass your comments on to the appropriate department for you.
Posted 9 hours ago
"Very thorough and professional, hearing test was welcome as an addition to the visit."
Posted 11 hours ago
Thanks for the excellent review Pierre. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Posted 9 hours ago
"I was very impressed with the way in which I was treated on my recent visit to your Bromyard store. All of the staff were most courteous and the optician himself put me at ease and conducted my eye test with the upmost professionalism. I am very pleased with my glasses and find reading so much easier now."
Posted 11 hours ago
Hi Mike, thank you for your wonderful review! We're delighted to hear you are happy with your new glasses. We’ll pass your comments onto the team at Bromyard, and we look forward to assisting you again in future.
Posted 9 hours ago
"Very reassuring to have this test. Thank you"
Posted 11 hours ago
Hi Lynn, thank you for your comments, we'll pass them on to the team at your local branch
Posted 9 hours ago
"I have found scrivens to be very better than Specsavers they are very nice to me and they get things done in a nice way"
Posted 11 hours ago
Thank you for your feedback!
Posted 9 hours ago
"Very expensive glasses.mother was charged £280 for 1 pair of glasses."
Posted 11 hours ago
Thank you for your feedback, we'll pass your comments on to the appropriate department.
Posted 9 hours ago
"Lovely staff very helpful, could not do enough for me"
Posted 2 days ago
Hi Derek, thank you for your comments, we'll pass them on to the team at your local branch.
Posted 12 hours ago
"I always have good service."
Posted 2 days ago
Hi Joan, thank you for your comments, we'll pass them on to the team at your local branch.
Posted 12 hours ago
Scrivens Opticians & Hearing Care is rated 4.60 based on 1,596 reviews

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