Scrivens Opticians & Hearing Care Reviews

4.60 Rating 773 Reviews
90% of reviewers recommend Scrivens Opticians & Hearing Care

About Scrivens Opticians & Hearing Care: Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:
0121 456 8700

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Own Driver
delivery methods
Over 7 Days
average delivery time
Greater than 85%
on-time delivery
100%
accurate and undamaged orders
Customer Service
Telephone, Email, Live Chat
communication channels
Under an hour
queries resolved in
customer service

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"Always a good and friendly service."
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Posted 6 hours ago
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"I was very happy with the service I received, and the glasses where ready within 7 to 10 days for me to collect. Most professional."
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Posted 10 hours ago
"Excellent customer service and staff very knowledgeable."
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Posted 1 day ago
Thank you for your comments.
Posted 15 hours ago
"I was really impressed by all the staff at your Bearwood branch. They were all professional, kind, polite and with a personal touch. I am super pleased with my glasses and the help I received chosing my frames. I will recommend this outlet."
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Posted 1 day ago
Thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 15 hours ago
"As soon as I had had my eyes tested, the selection of frames was managed quickly, effectively and very pleasantly."
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Posted 1 day ago
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Posted 1 day ago
"Incredibly helpful staff, in particular the young man at this branch who went above and beyond to assist and his customer service was exemplary. Would certainly recommend."
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Posted 1 day ago
Hi Mrs Swan, thank you for you comments. We'll pass your feedback on to the team at your local branch.
Posted 1 day ago
"Very good service"
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Posted 2 days ago
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Posted 1 day ago
"Great service from the branch. A big opportunity for potential improvement would be if the branch were able to email to inform when glasses and lenses were ready to collect. It is exasperating that they can only communicate via text message or post and yet we get emails such as this from central office."
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Posted 2 days ago
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Posted 1 day ago
"Very helpful staff,also friendly make you feel very welcome and comfortable would reccommend them to anybody. Thank you very much for your help and assistant"
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Posted 2 days ago
Hi Vicky, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 1 day ago
"Very dissatisfied. After a second eye test I have not been able to see correctly. The optician said glasses are ok but I have blepharitis and said she would write to my GP for prescription eye drops after 2 - 3 weeks the surgery has heard nothing. I am not happy as I still cannot see properly."
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Posted 2 days ago
Thank you for bringing this to our attention. If you could email customercare@scrivens.com with more details, we will investigate this for you.
Posted 1 day ago
"The consultant I saw was very thorough and following a thorough eye examination, gave clear explanations about my eye condition. He was highly knowledgeable, professional and reassuring. He ensured I understood fully the nature of the examination and what to do following the visit."
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Posted 2 days ago
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Posted 1 day ago
"very welcoming eye test was checked very pleased with my glasses I would recommend to friends and family"
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Posted 2 days ago
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Posted 1 day ago
"Helpful and pleasant staff; good quality care. Always ready to help."
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Posted 2 days ago
Hi Raymond, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 1 day ago
"Excellent service, very professional and courteous at all times Would recommend"
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Posted 2 days ago
Hi Ken, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 1 day ago
"A bright and airy shop, smiling, courteous and helpful staff, and an optician who explained every part of the eye examination and tests in a clear manner. Excellent!"
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Posted 2 days ago
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Posted 1 day ago
"Great personal service, great choice of frames and a happy customer!"
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Posted 2 days ago
Hi David, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 1 day ago
"I appreciated the help and support in choosing my glasses from the staff members. Very professional and courteous, they were able to answer all my questions. Happy to purchase from Scrivens."
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Posted 3 days ago
Hi Anita, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 1 day ago
"Excellent Service from the Staff. Don’t like the fact that it’s a different person doing the eye tests every time you visit. Its about time you found a permanent replacement for Elaine Sargent. Also I like Rimless Spectacles, the choice for me is very limited. I know they are in other Opticians Shops, so why don’t Scrivens have a better choice."
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Posted 3 days ago
Thank you for your feedback. We'll pass your comments on to the appropriate department
Posted 1 day ago
"Always professional & good advice received."
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Posted 3 days ago
Thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 1 day ago
"Jo, Linda, Jan, Tanya and zoe are always there to help, make you feel welcome and nothing's to much trouble 😃"
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Posted 3 days ago
Hi Julie, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 1 day ago
Scrivens Opticians & Hearing Care is rated 4.60 based on 773 reviews

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