Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,645 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited the Alsager shop for an eye test and new glasses. All the staff were extremely helpful and polite. Special mention to Paul who helped me to pick out some new glasses.”

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Posted 22 hours ago

“The optician was rude treated me like a fool and was unpleasant to the receptionists very bad experience would not recommend or use again! This was Diss Norfolk branch”

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Posted 2 days ago

“Thanks to all the team at Scrivens In Cotteridge Birmingham .Sam was particularly helpful, patient and understanding ,as I took a little time to get used to the hearing aids. I am so pleased I persevered with them. Thank you. Also many thanks to all at a Scrivens eye centre, as I had several problems with my new glasses, everyone was very helpful especially Ann. Well done all”

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Posted 2 days ago

“I would highly recommend Scrivens in every way. From the moment you walk through the door where you are greeted with such friendly staff who are attentive, courteous, polite, and respectful. The eye test is carried out in a comfortable room, and the Optician talks you through every stage of the test. I can’t recommend the Weymouth team enough because they really do look after you. You can walk away knowing they have your needs covered, and nothing is too much trouble.”

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Posted 3 days ago

“Very helpful, friendly staff who took the time to make sure every aspect of my eye test was covered. Excellent service.”

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Posted 3 days ago

“had eye appointment at Scrivens in Newark. Jasmina was very efficient explaining everything she was doing putting me at ease. I was given a prescription without the embarrassment of asking for one but suggested I wait a year before renewing my glasses owing to a cataract starting to form over my left eye which will need removing in about a year. These people aren't at all pushy which is appreciated when on a low income. Would recommend.”

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(Newark) - Posted 4 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 days ago

“I enjoyed the service rendered at Scrivens for my eye test. It was awesome, I also had a free hearing test that day. Also I was given massive discount.”

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Posted 4 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“Great service from the Winton branch of Scrivens - Daniel was courteous, knowledgeable and extremely helpful. Not only did I get my new glasses, which are perfect, I got a great clean up of the old ones too! Strongly recommend them.”

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Posted 6 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Winton.

Posted 3 days ago

“I have booked an eye appointment for Tuesday 22nd Apl for an eye examination at 11.45 am at your premises in 55 High Street Rushden NN10 0QE. I would pleased to receive your report about my eyesight as I have booked a meeting with my own GP in Rushden based in Adnitt Road Surgery and very much hope he will be able to arrange for me to contact the DVLA to hopefully enable me to pass my next driving test. I past my first test when I was about 20 years old and took great care when I drove and was skillful enough to avoid any accidents, thankfully ! My name is Michael Tye”

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Posted 1 week ago

“I am 82 yrs of age and I lost my NHS hearing aids and was told it would cost £75 each to replace and I can’t afford that. Even If I was able to claim on the house insurance then that would put my next policy right up. So I manage with out them.”

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Posted 1 week ago

“I’ve been a customer of Scrivens Witney for over 25 years - always great service and helpful friendly staff. Jen the branch manager and the other staff do a great job 😊 Andy”

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(Witney) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“I wrote a review about a week ago. I was told to take it up with customer services which is a complete waste of time. Been in touch with them twice with no success. I still have a pair of driving glasses which I paid £258 and are absolutely no use to me. I would never use them again and certainly not recommend them to anyone. Please read my previous review.”

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Posted 1 week ago

Thank you for your review. We’re sorry to read you had such a frustrating experience, but we really appreciate you bringing this issue to our attention.

Posted 1 week ago

“Moved into Norwich last year. Both my wife and I have had excellent personal service from Shaun and the team at Upper St Giles St for our eye tests, glasses and contact lenses. The communication, welcome and service have been impeccable. On Monday I had an audiology appointment with Meghan. She was fantastic. I have the standard NHS hearing aids yet she spent over an hour with me, carrying out tests and re-setting up the aids. What a difference! Thank you to her and to all the team”

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(Norwich Upper St Giles) - Posted 1 week ago

Thank you for your wonderful review!

Posted 1 week ago

“Fantastic team at hagley rd branch. Make you feel very comfortable, lovely girls.”

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Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Last minute appt at Rotherham branch today needed glasses sorting as soon as possible excellent service and really friendly atmosphere optician Robert was fab really chatty knowledgeable guy”

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(Rotherham) - Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

“I recently phoned the customer care number to order more batteries for my hearing aids. An envelope with 2 battery packs arrived a few days later. Enclosed with the batteries, was a notice that stated people can no longer order over the phone, but either call into local branch, or fill in an online order form. This is the best option for me, as I have no transport. After going on the website given, rhere is no such order form listed ! After getting back to the normal number, I was told to use the number which I have always used !! Total waste of a Monday morning !! It sounds like someone is leaping before learning to jump ……….”

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Posted 1 week ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 1 week ago

“Had a hearing test via Spa Medical centre which led to a referral letter from the hospital stating that I needed 2 hearing aids. Tried to book appointment via scrivens at Spa medical but was told that I needed a referral from my GP. Gp had already done the referral hence the hearing test. The gentleman on the phone refused to make the appointment without yet another referral. Went to specsavers who was another provider on the list and appointment booked for fitting with no issues at all. Advert says it all, should have gone to specsavers first”

Helpful Report

Posted 1 week ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 1 week ago

“Not very happy with the service, cannot get a follow up and unable to use hearing aids. Tried to get an appointment three weeks ago to no avail. Still waiting.”

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Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 1 week ago

“I am very happy with the service I receive at the Sutton Coldfield branch. The contact lens lady is always very good and couldn’t be more helpful. My gas permeable lens was uncomfortable so I had the fit adjusted and also given a two week trial with a soft lens to see if it would suit me better. I also purchased new glasses and Maxine who dealt with me was really helpful and went through all the different options with regard to which frames would suit me best. Would highly recommended Scrivens for either contact lenses or glasses.”

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(Sutton Coldfield) - Posted 2 weeks ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield.

Posted 1 week ago

“I recently attended your branch at 87 Upper St Giles Street, Norwich, Norfolk, NR2 1AB after having problems with my NHS Hearing Aids. I found that even with the volume on full I was constantly having to say “Excuse me or Pardon “ and turning he TV level up. I was seen by your lady (I believe her name is Hanna ) and surprised at the professional way she investigated my hearing problems, I thought they would just turn the volume up but she when in to depth with a hearing test etc. The end result is I can now hear much clearer and feel I have got my life back, so thank you Hanna you are a credit to Scrivens.”

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(Norwich Upper St Giles) - Posted 2 weeks ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,645 reviews