Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,341 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service I received from Scrivens when I found out I needed heating aids was very good, they went through everything I should and shouldn't do, set the heating aids up for me (pairing them to Bluetooth ect..) and explained how to operate them. If you choose not to have NHS ones there are different options and prices for you to choose from, for private ones. I did have a problem connecting my heating aids to my new phone but Scrivens sorted it out for me straight away. I can't comment on returns and refunds because I've not had any problems with them.”

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Posted 1 day ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience!

Posted 9 hours ago

“Excellent service by all of the team”

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Posted 3 days ago

Thank you for the kind words!

Posted 9 hours ago

“I have had a brilliant experience with scrivener, I actually love my aids, they have improved my life so much, I wear them all the time, they are the first thing I reach for when I wake in the morning and the last thing I take out at night, happy customer.”

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Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 9 hours ago

“Very good always send new batteries. I do have problem's with ichie ears when using my hearing aids for over an hour and would like some advice.”

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Posted 3 days ago

Thank you for your review. Please get in touch with your local branch or contact us at customercare@scrivens.com so we can help you further.

Posted 9 hours ago

“What a lovely team! Friendly, welcoming, helpful, reassuring and patient. I wish they made the cost of a sight test more clear on their website as I couldn’t find it.”

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Posted 3 days ago

Thank you for the excellent review! We’ll pass your comments on to the appropriate department for you.

Posted 9 hours ago

“The staff at your Bolton branch were very professional when I visited recently for a check up and replacement lenses 10 out of ten just waiting for the return of my glasses,thank you.”

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Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 2 days ago

“My appointment was amazing the people were so helpful and yet very professional I would not go anywhere else”

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Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“trying to get a hearing test at St. Marys centre, have booked online twice but never got the confirmation call back.”

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Posted 3 days ago

Thank you for your feedback, it helps improve our services. We have passed this along to our Customer Care team and asked them to get in contact. If you have anymore questions please contact customercare@scrivens.com

Posted 3 days ago

“Thorough exam excellent service with appropriate advice”

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Posted 3 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 days ago

“All the staff at Sutton-In-Ashfield are absolutely fantastic and even made time for my little daughter above and beyond”

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Posted 3 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton-in-Ashfield!

Posted 3 days ago

“Both the women in the opticians were so nice and can take a joke, so it was a good environment to have my first eye test in”

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Posted 3 days ago

Thank you for the kind words!

Posted 3 days ago

“I had my first experience of Scrivens last week. I have to say that it was an eye opening experience. The optician was top notch and was able to give a detailed explantion of the causes of problems I have experienced in recent years. More importantly, he took the time to do this. I was impressed my the fact that they happily reglazed my second pair of much loved specs, and suggested a reactalight coating which would work in-car as well as outdoors. I haven't picked up my new specs as yet but you just know when everything is in place, for wearing the best fit, the most appropriate coating, and the lense type which suits my everyday needs. New experience, fabulous feeling about 'money well spent' as they have a good offer on second pair. I'd forgotten the benefits of using an independent optician. Very satisfied with my visit.”

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Posted 4 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 days ago

“Absolutely first class care. The young lady made me feel comfortable while my ears were being tested. Many Thanks”

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Posted 4 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 days ago

“Excellent Customer Service. Good communication, clear and professional advice from both the Optometrist and Shop Staff.”

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Posted 4 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“Had a routine appointment for hearing aid service, this includes checking the hearing aid appliance and changing the tubes, whilst I was waiting I had an eye screening this was very helpful, their was a new piece of equipment and they were very thorough throughout I then saw the optician who did all the required tests, this wasn’t rushed and they took it at a good pace, clear and concise explained procedure and what the outcome, I then was passed onto a me,ever of staff called a Mike, he helped me choose some spectacles from the range No pressure, but appreciated advice of styles whilst choosing, costs for frames had a good choice , depending on your budget. I needed distance and reading . Throughout I felt at ease and would recommend others to try Scrivens, ,”

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Posted 4 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 days ago

“The best optician around. Very thorough and the staff are helpful and polite. Mrs Caroline Pepper the optometrist is so kind, patient and thorough. I won’t go anywhere else.”

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Posted 4 days ago

Thank you for taking the time to leave us such a nice review!

Posted 3 days ago

“The service I received was out standing. And the staff were fantastic polite and Very helpful .”

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Posted 4 days ago

Thank you for the excellent review!

Posted 3 days ago

“Excellent service at your Horsham branch.”

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Posted 4 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 3 days ago

“Excellent service. Very detailed eye test with an experienced optician. How it should be done. Highly recommended.”

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Posted 4 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 3 days ago

“I was very pleased with how my appointment went thank you”

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Posted 4 days ago

Thank you for taking the time to leave us such a positive rating!

Posted 4 days ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,341 reviews