Scrivens Opticians & Hearing Care Reviews

4.61 Rating 950 Reviews
90% of reviewers recommend Scrivens Opticians & Hearing Care

About Scrivens Opticians & Hearing Care: Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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Phone:
0121 456 8700

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Own Driver
delivery methods
Within 5 Days
average delivery time
Greater than 89%
on-time delivery
97%
accurate and undamaged orders
Customer Service
Telephone, Live Chat, Email
communication channels
Under an hour
queries resolved in
customer service
"Bourne End staff very friendly & professional"
Helpful Report
Posted 1 day ago
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Posted 23 hours ago
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"Extremely poor after sales service and have received no reply to a complaint email to customer services sent sixteen days ago. One hearing aid broken out of warranty, paid £25 to return for diagnosis (rising to £99 if repair needed) sixteen days ago and I have heard nothing since (pun definitely intended). Frustrated at being ignored and not impressed."
Helpful Report
Posted 5 days ago
Thank you for bringing this to our attention. This message will be passed on to the appropriate department who will investigate this for you. If you could email customercare@scrivens.com with your details we will ensure this matter is looked into for you.
Posted 4 days ago
"First class service - all the young ladies who dealt with me were kind considerate & helpful. It was a positive and pleasant experience and I would recommend Scrivens to anyone"
Helpful Report
Posted 6 days ago
Hi John, thank you for your feedback. We'll pass your comments on to the team at your local branch.
Posted 6 days ago
"Hi Great service,friendly staff"
Helpful Report
Posted 1 week ago
Hi Saroj, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 1 week ago
"Dear Sir, I recently purchased 2 pairs of specs following my cataract removal. whilst I was pleased with the modest cost applied for using existing frames, I was incensed having to pay full price for 2 new prescriptions without any possibility of a substantial discount for ordering more than I pair of glasses. I was assured there was no possibility of a discount being available. I will look for an alternative optician in the future."
Helpful Report
Posted 1 week ago
Hi Brian, thank you for bringing this to our attention. We'll pass your comments on to the appropriate department for you.
Posted 1 week ago
"Excellent service. All the staff are very pleasant and helpful."
Helpful Report
Posted 1 week ago
Hi Jean, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 1 week ago
"Very impressed with the help I was given in choosing new frames and the discount that I was given,. I'm very pleased with my new glasses."
Helpful Report
Posted 1 week ago
Thank you for your comments.
Posted 1 week ago
"The staff in the shop are great, but you need to expand your choice of frames that you hold in store. Personally speaking, I'm not interested in looking at frames online and then ordering them in to the shop. This takes too long. I want them available in the shop for me to view at the time I'm told I need new glasses. Other opticians have much more choice and are usually more affordable. I'm unlikely to get my next pair of glasses from Scrivens."
1 Helpful Report
Posted 1 week ago
Thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.
Posted 1 week ago
"Excellent professional service, far in advance of other high street opticians I have used."
1 Helpful Report
Posted 1 week ago
Hi Bernard, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 1 week ago
"Royston Branch for both Hearing and Optician is excellent with very good staff. Only problem I have had is when my hearing aids were returned by the shop to Scrivens for repair. This used to be very slick as they went direct to the manufacturer. Now they go via Scrivens' Head Office and it takes ages!"
Helpful Report
Posted 1 week ago
Hi Guy, thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.
Posted 1 week ago
"Good Morning sir or madam i am happy with the service the staff are very helpful so professional kind to wards all the customer's"
1 Helpful Report
Posted 1 week ago
Hi Janet, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 1 week ago
"A great service, full eye test and a great range of frames Also friendly and helpful staff."
Helpful Report
Posted 1 week ago
Hi Dave, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 1 week ago
"I continue to use the Alfreton branch even though I no longer live in that area; I live a 35/40 minute drive away now. I continue to attend that branch because of the staff. They are extremely friendly, helpful, knowledgeable & professional, always. I feel confident in the contact lens and eyesight tests I receive and I have never had any problems whatsoever despite wearing contact lenses for over 45 years"
Helpful Report
Posted 1 week ago
Hi Beryl, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 1 week ago
"Very good team and very good staffs"
Helpful Report
Posted 1 week ago
Thank you for your comments.
Posted 1 week ago
"I was very impressed by the attention and adviceI received at my last visit. However since then I have had two reminders that I need to make an appointment"
Helpful Report
Posted 1 week ago
Thank you for your feedback. We'll make sure your comments are passed on to the appropriate department.
Posted 1 week ago
"I’ve been going to the Bourne branch for a number of years now the service is always very good , lovely happy team. Excellent service."
Helpful Report
Posted 2 weeks ago
Thank you for your comments.
Posted 1 week ago
"The staff are friendly and helpful - I've been gong to the Haywards Heath branch for absolutely years and always get brilliant customer service"
Helpful Report
Posted 2 weeks ago
Thank you for your comments.
Posted 1 week ago
"Attentive staff with persobal touches"
Helpful Report
Posted 2 weeks ago
Hi Martyn, thank you for your comments. We'll pass them on to the team at your local branch.
Posted 1 week ago
"Hedge End staff are brillant, all knowledgeable, friendly and helpful. Due to my prescription choice of frames limited, 3 infact and they were from childs range. Now u offer me second pair half price, I can just about pay for one pair at 399.85. Pensioner struggling. But hey I need them"
Helpful Report
Posted 2 weeks ago
Thank you for your comments.
Posted 1 week ago
"Very pleasant and efficient. Had both optical and hearing help and have been very well looked after."
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Posted 2 weeks ago
Thank you for your comments.
Posted 1 week ago
Scrivens Opticians & Hearing Care is rated 4.61 based on 950 reviews

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