Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,866 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is about my experience over many years as regards your Kentish Town, London NW5 branch. I chose to attend at this branch after my local independent, and very reliable, optician closed down without notice. The Scrivens staffing has been very constant - with Michael, the resident professional, in place as long as I can remember. If I may: the star of the show is Doulat Richards who is a really delightful front of house man. He is incredibly understanding when I appear, and re-appear with some regularity, with yet another set of spectacles which I have managed to sit on or step on and do my best to demolish....He is well supported by lovely Avril. I am prepared to confess that I want to give Doulat a wee hug every time he helps me out while, for obvious reasons, I daren't.”

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(Kentish Town) - Posted 2 days ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 3 hours ago

“Louise and Maxine at Sutton Coldfield branch helped me today giving excellent professional service.”

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Posted 3 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Sutton Coldfield!

Posted 3 hours ago

“Polite & well informed staff. Explained the eye testing well and did not feel ’rushed’ as I have done in the past with other opticians. Happy to recommend Herne Bay, Scrivens Opticians.”

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Posted 3 days ago

Thank you for the kind words!

Posted 3 hours ago

“Went to Scrivens in Lymington, I can’t recommend this opticians highly enough! While on holiday my glasses broke, and I was worried I’d be stuck without them. The team were absolutely incredible – they managed to fit my lenses into a brand-new frame there and then. The service was fast, friendly,professional and the value was excellent too. Truly outstanding customer care – they went above and beyond to help me.”

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(Lymington) - Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 3 hours ago

“From the moment I rang the Bilston store, asking for an eye test appointment, I was treated with the utmost courtesy, respect and friendliness. I was offered a same day or next day appointment. I went today and was seen straight away. Kelly, the manager, Mala, the optometrist and Ellie, who did my fields test and helped me choose my glasses were all lovely and gave a brilliant service. I can't wait to pick my glasses up and start wearing them!”

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(Bilston) - Posted 6 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 5 days ago

“I have just popped into scrivens opticians in Newquay not only very friendly but sorted my glasses with a screw for the lens 😊 mine was lost ), new nose pads and made my frames fit tighter too👍 when I asked the cost the assistant replied no charge 🙂such wonderful customer service well done to scrivens optician you have such lovely staff a credit to your company 👏1 very happy customer has just st left your shop 😄”

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(Newquay) - Posted 1 week ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in the future!

Posted 6 days ago

“On two consecutive occasions weeks apart, the Havant Branch of Scrivens changed my elderly father's appointments on the days he was to be seen because he needs new hearing aids. They did this by calling him but of course he could not hear. Both times they said it was due to computer issues. They gave him a card with a number to the branch that he could call. Surprise surprise, no one answers when I called the number at this branch. So my father has had to endure 5 weeks without his hearing aids. Very frustrating!”

Helpful Report

Posted 1 week ago

Thank you for posting your review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further. If you could email customercare@scrivens.com we will look into this for you.

Posted 6 days ago

“Recently had an update of my hearing aids in Weston-s-Mare and was helped by Micheal who, in all the years I've been coming to Scrivens, was the most helpful, thorough, informative and pleasant young man I've seen. I do hope I have the opportunity to be served by him the next time. Thank you Michael.”

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(Weston Super Mare) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 days ago

“Just passing through Weymouth. Lost a nose pad on my glasses and they were uncomfortable. Dropped into Scrivens, St Mary's street. Friendly, welcoming and helpful. All sorted without any fuss. Thanks.”

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(Weymouth) - Posted 1 week ago

Thank you for the kind words!

Posted 6 days ago

“What great service. Namira was professional, personable and extremely helpful. I would highly recommend this branch.”

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Posted 1 week ago

Thank you for taking the time to leave us such a positive rating!

Posted 6 days ago

“Both myself and husband went for eye tests this morning everyone was very helpful we have been coming to Brandon Scrivens for several years now and have found them very friendly”

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(Brandon) - Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 6 days ago

“Staff at Chapel branch were fantastic with my 10yr old son. They made him really comfortable and took time to explain things to him. Frame choice was really good and very suitable for his needs. Thank thank you to them all. Great branch.”

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(Chapel-en-le-Frith) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 6 days ago

“Hearing test and hearing aid fitting. Hythe branch. Excellent service. Whole process carried out professionally and courteously throughout. All my questions were answered, and relevant information given in a manner I could understand. Definitely recommended!”

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(Southampton Hythe) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Hythe!

Posted 6 days ago

“Been going here for the past 30 years never had any problems Staff are always polite and helpful. I wouldn't think of going anywhere ells.”

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Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 6 days ago

“I received the best attention at the Gosport branch, the Audiologist diagnosed my hearing requirements, gave brilliant hearing test and told me very clearly what my problems were, carried out the best test I have ever had and solved my hearing issues. I now have vastly improved hearing with the hearing aids now tuned and adjusted perfectly. Now am completely satisfied with the best hearing restored - thank you very much. Brilliant audiologist”

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(Gosport) - Posted 1 week ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Gosport!

Posted 6 days ago

“I have just been to your branch in Gosport High Street and it is a complete disaster what a terrible service. The right hand does not know what the left hand is doing. No one can make a decision one minute they have my hearing aids then I have to make another appointment. I want no more to do with them I will do without them. Scrivens are making a lot of money from NHS but there service is awful”

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Posted 1 week ago

Thank you for letting us know about this. Your feedback helps us get better. If you could email customercare@scrivens.com, we will look into this issue and hope to resolve it promptly and to your satisfaction.

Posted 6 days ago

“The Scrivens Halesowen practice gave such great service to my mom when she went in for her hearing test, very friendly and knowledgeable. Many Thanks.”

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(Halesowen) - Posted 1 week ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 1 week ago

“Needing a hearing test I decide I would go to Scrivens the service was excellent Dean was very good made you feel relaxed Dean answered any questions I had he explained everything in great detail I would recommend Scrivens”

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Posted 1 week ago

Thank you for your wonderful review!

Posted 1 week ago

“I was given an appointment for an eye test the day after contacting the Rugby branch. The optometrist carrying out the eye test, Ruhela, was was very friendly and very professional, her testing and examination of my eyes was very thorough. Belinda, the shop assistant, was very welcoming, explained and then checked my peripheral vision and showed me the frames after the eye test. All in all, a very professional service provided by the staff and I actually enjoyed my trip to the optician.”

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(Rugby) - Posted 1 week ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 1 week ago

“Very helpful and not rushed in and out like some other companies”

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Posted 1 week ago

Thank you for taking the time to leave us such a nice review!

Posted 1 week ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,866 reviews