Scrivens Opticians & Hearing Care Reviews

Name: Scrivens Opticians & Hearing Care
Rating: 4.47

4.5 Rating 5,953 Reviews

87 %

of reviewers recommend Scrivens Opticians & Hearing Care

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About Scrivens Opticians & Hearing Care:

Established in 1938, Scrivens Opticians & Hearing Care is a family-owned and family-run business and today we have over 175 branches. As we continue to grow, we’ve made sure that our core focus has remained the same… “Providing our customers with excellent service and clinical excellence.” Our branch teams are trained to become customer champions, and we’re always working to improve the experience we offer.

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0121 456 8700

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my eye test today and Shannon was amazing. She didn’t just get the job done, she genuinely helped me. She explained everything clearly, was patient, kind, and made the whole appointment feel easy when I came in feeling unsure. I left feeling supported and confident because of her. Thank you, Shannon your care and effort really stood out.”

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Posted 6 hours ago

“I walked into the Brandon branch without an appointment with an injured eye. I was checked over immediately and given advice. All the staff were kind and helpful.”

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Posted 7 hours ago

“The team at Newcastle under lyme were so helpful and patient. The advice from them was so helpful and they have gone above and beyond to help me sort my requirements. Thank you Faz and ladies”

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Posted 9 hours ago

“Would like to say that my appointment with Oliver at the Gosport branch was absolutely fantastic. He really helped me with my new hearing aids, explained everything and was just so lovely.. thank you Oliver 😀”

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Posted 11 hours ago

“I was very anxious about a routine eye appontment but needn't have worried. I was warmly greeted by Nadika who did an eye screening test, she explained everything she was doing and put me at ease. My appointment was with Alka who's kind, calm and professional manner enabled me to feel relaxed during the test. Everything explained clearly, I felt as though she had time to listen and she answered all my questions clearly. Mark the Manager, very cheerful and pleasant, I feel very comfortable about any future appointments and will certainly return to Howes Opticians in Royston.”

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Posted 11 hours ago

“Witney branch was amazing . I was told I would need ear wax removal by Boots and upon starting my appointment the hearing specialist informed me that I had a tiny amount so was not going to charge me £60. She also offered me a free basic hearing screening check to see if my hearing needed further investigation. Well done Scrivens.”

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Posted 1 day ago

“I had a hearing test with Scrivens in Weymouth and I saw Mark. All of the staff were extremely helpful and friendly. The hearing test was extremely thorough and Mark was very professional and polite throughout. I was very impressed with the overall experience and would highly recommend and use again without hesitation”

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Posted 1 day ago

“Had my hearing test yesterday in Weston Super Mare the staff were all helpful a very friendly and my test was done to perfection an amazing young man 👌will always be going back there and will have my next eye test there rather than go to my current optician. Looking forward to seeing and hearing again 😂 many many thanks Mark👌👌👌”

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Posted 1 day ago

“Peterbrough branch went back for sunglasses as service was excellent first time round. Very good service again, knowledgeable staff helpful when explaing different options available. Very pleased with my sunglasses and easy of making appointments. Thank you to the staff.”

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Posted 2 days ago

“Attended Altrincham after trouble with the Useless Specsavers. Their new prescription for me was wrong. Colin the optician was certainly not on the clock when he tested me. I collected my new glasses and prescription and could not be more pleased. I can see perfectly again. Thanks. Dermot Finnigan.”

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(Altrincham) - Posted 2 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Altrincham.

Posted 2 days ago

“Absolutely brilliant customer service from Anthony the audiologist at Haywards Heath. Appointment on time and resolved the issue within half an hour.”

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(Haywards Heath) - Posted 2 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 days ago

“She was really friendly and helpful couldn’t ask for more”

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Posted 2 days ago

Thank you for your wonderful review!

Posted 2 days ago

“Once again the staff at Alfreton excelled, opened the door a little early so I wasn’t stood in the cold then provided a cup of tea while I waited. Usual first class service from Haley. Thank you all.”

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(Alfreton) - Posted 2 days ago

Thank you for the excellent review! We’re so happy that your visit went so smoothly.

Posted 2 days ago

“I had a really excellent experience. from the Optician to Helen, the manager, and her assistant. Lots of help and advice with my new glasses. Would highly recommend.”

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Posted 3 days ago

Thank you for taking the time to leave us such a nice review!

Posted 2 days ago

“Visited Wolstanton High Street Scrivens for my annual eye and contact lense check. Holly was helpful and informative. The opticians was thorough and explained any issues. Especially when he found a bleed behind my eye. Reporting straight away to the hospital for a referral. Thank you all.”

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(Wolstanton) - Posted 3 days ago

Thank you so much for your review! We really do appreciate you taking the time to share your experience at our branch in Wolstanton.

Posted 2 days ago

“Went to Scrivens in Stafford for ear suction, had to go back as I still had wax on eardrum, went back checked my ear said he couldn’t do it needed irrigation, was left worse than when I went. Would not recommend. Had to go elsewhere who were more professional and sorted me out”

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Posted 3 days ago

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. If you could email customercare@scrivens.com with more information, we would love to make things right if you give us another chance.

Posted 2 days ago

“Turned up to the Thirsk branch for my appointment but it was closed. Rang Head Office but they did not know why it was closed and did not even know the town of Thirsk. I went elsewhere as had been preparing for ear wax removal. No contact since to arrange another appointment and no apology. Poor customer service.”

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Posted 3 days ago

Posted 2 days ago

“I recently registered with Scrivens, only because action for deafness have ceased, and have been desperate to get replacement left ear domes and when I did EVENTUALLY get them they were way too large despite the fact I had to email them a photo of my old ones and even gave them a precise measurement.”

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Posted 3 days ago

Thank you for letting us know about this, your feedback helps us get better. We’ll pass your comments on to the appropriate department for you.

Posted 2 days ago

“I recently went to Scrivens in Tamworth for my free NHS hearing test. Both Michaela and Hayden were very helpful and within less than an hour my hearing loss had been measured and I walked out of there on the day with my own Free NHS hearing aids, personally adjusted to suit my needs. I recommend Scrivens and the Team 100%. Thankyou Tony from Polesworth”

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(Tamworth) - Posted 3 days ago

Thanks for the excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

Posted 2 days ago

“I called in to chapel en le frith branch with a pair of broken glasses after a bad road accident. I apologised that they were bought elsewhere but couldnt get due to my health. No problem, so nice staff. Warned me might break them but was successful. Would take no payment but put money in charity box. Would not hesitate in using this optician again.”

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Posted 3 days ago

Thank you for your wonderful review! We’ll pass your comments on to your local branch, and we look forward to assisting you again in future.

Posted 2 days ago

Scrivens Opticians & Hearing Care is rated 4.5 based on 5,953 reviews